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The differences between technical support coordinators and customer support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support coordinator, becoming a customer support manager takes usually requires 4-6 years. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a customer support manager are project management, CRM, and technical support.
| Technical Support Coordinator | Customer Support Manager | |
| Yearly salary | $41,092 | $91,598 |
| Hourly rate | $19.76 | $44.04 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 65% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Technical support coordinators and customer support managers have different pay scales, as shown below.
| Technical Support Coordinator | Customer Support Manager | |
| Average salary | $41,092 | $91,598 |
| Salary range | Between $28,000 And $59,000 | Between $64,000 And $130,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Cottage Health | Amazon |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support coordinator and a customer support manager in terms of educational background:
| Technical Support Coordinator | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between technical support coordinators' and customer support managers' demographics:
| Technical Support Coordinator | Customer Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |