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The differences between technical support coordinators and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and a customer support technician. Additionally, a technical support coordinator has an average salary of $41,092, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Technical Support Coordinator | Customer Support Technician | |
| Yearly salary | $41,092 | $36,361 |
| Hourly rate | $19.76 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Technical support coordinators and customer support technicians have different pay scales, as shown below.
| Technical Support Coordinator | Customer Support Technician | |
| Average salary | $41,092 | $36,361 |
| Salary range | Between $28,000 And $59,000 | Between $23,000 And $56,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Cottage Health | Adobe |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support coordinator and a customer support technician in terms of educational background:
| Technical Support Coordinator | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and customer support technicians' demographics:
| Technical Support Coordinator | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |