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The differences between technical support coordinators and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and a technical support technician. Additionally, a technical support coordinator has an average salary of $41,092, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a technical support technician are customer service, technical support, and patients.
| Technical Support Coordinator | Technical Support Technician | |
| Yearly salary | $41,092 | $40,210 |
| Hourly rate | $19.76 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Technical support coordinators and technical support technicians have different pay scales, as shown below.
| Technical Support Coordinator | Technical Support Technician | |
| Average salary | $41,092 | $40,210 |
| Salary range | Between $28,000 And $59,000 | Between $24,000 And $64,000 |
| Highest paying City | New York, NY | Philadelphia, PA |
| Highest paying state | New Jersey | Pennsylvania |
| Best paying company | Cottage Health | Ropes & Gray |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support coordinator and a technical support technician in terms of educational background:
| Technical Support Coordinator | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and technical support technicians' demographics:
| Technical Support Coordinator | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |