Technical support engineer jobs in Puerto Rico

Job Description NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day. The IT Support Specialist I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University, and provides deep expertise in specific skills. Examples of these skills include hardware configuration and repair, network, telephony, learning management system (LMS), student information system (SIS), CRM, business intelligence, document management, etc. IT Support Specialist I is a Tier 1 support resource. The IT Support Specialist I tracks changes and enhancements in technologies, hardware, software, and applications. The IT Support Specialist I is the first line of defense in keeping up with technological changes. The location of the role may be at a specific campus, in a centralized location, or remote. Travel to campuses may be required. Essential duties and responsibilities: Monitors the ticketing system extracting prioritized tickets and takes appropriate action to resolve client issues. Provide technical guidance, advice, and training to system users. Provide training in their area of expertise to IT Service Desk Analyst. Build and maintain positive, constructive partnering relationships with the campus community. Perform IT production support for assigned area(s) according to documented processes. Perform deskside support for end-users and provide local “remote hands” when required by system administrators or engineers. Interact with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom/meeting room technology in their environment. Install, maintain, and upgrade workstation and peripheral hardware and software. Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors. Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs. Log all customer interactions, filling out detailed information in tickets and document resolutions. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Qualifications /Education: Associate's degree in information technology, computer science or closely related field. Minimum one (1) year previous experience and/or training that includes desktop support, network maintenance and design.

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

Job Details Puerto Rico, PR $75000.00 - $95000.00 Salary/year CorporateDescription We are seeking a highly skilled Microsoft 365 for Enterprise and Desktop Engineer to oversee the management, maintenance, and optimization of our Microsoft 365 environment while also handling desktop engineering and endpoint management. This role focuses on ensuring the security, compliance, and performance of cloud-based services, including Exchange Online, SharePoint, Teams, OneDrive, Defender, and Purview, alongside administrative tasks in the Microsoft 365 Admin Center and Azure Entra. Additionally, the role involves creating, configuring, and troubleshooting Windows desktop deployments and endpoint devices using tools like Microsoft Endpoint Manager (Intune). The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage multiple priorities in a dynamic environment. This role reports to IT Manager in our corporate office (Sarasota, FL). Primary Responsibilities: Microsoft 365 Administration (60%): Manage and maintain the Microsoft 365 environment, including Exchange Online, SharePoint, Teams, OneDrive, Defender, and Purview. Perform administrative tasks such as user account management, licensing, permissions, and security policy enforcement in the Microsoft 365 Admin Center and Azure Entra. Monitor system health, troubleshoot issues, and ensure optimal performance of Microsoft 365 services. Implement and manage security and compliance policies, including Multi-Factor Authentication (MFA), Conditional Access, and Data Loss Prevention (DLP). Oversee updates, migrations, and configurations to maintain a secure and efficient cloud environment. Desktop Engineering (30%): Create, configure, and troubleshoot Windows desktop deployments, applications, and endpoint devices. Utilize Microsoft Endpoint Manager (Intune) for device management, ensuring seamless deployment and maintenance of endpoints. Support endpoint security and compliance using Microsoft Defender and related tools. Other Projects and Assignments (10%): Contribute to additional IT projects, initiatives, or cross-functional assignments as needed. Collaborate with team members to support organizational goals and improve system processes. Required Skills and Qualifications: Technical Skills: Proficiency in managing Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Defender, Purview). Knowledge of Azure Active Directory (Azure Entra) for identity and access management. Experience with PowerShell scripting for automation and configuration tasks. Proficiency in Microsoft Endpoint Manager (Intune) for device and endpoint management. Familiarity with Microsoft Defender and Purview for security and compliance. Certifications (Preferred): Microsoft 365 Certified: Administrator Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft Certified: Security Operations Analyst Associate Microsoft Certified: Information Protection and Compliance Administrator Soft Skills: Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Ability to prioritize tasks and manage time effectively in a dynamic environment. Experience: 3+ years of experience in Microsoft 365 administration and desktop engineering. Proven track record of managing cloud-based services, endpoint devices, and implementing security/compliance policies. Experience with system migrations, updates, and troubleshooting in a Microsoft 365 environment. Physical Demands: While performing the duties of this job, the employee is frequently required to sit, use hands to operate computers and other office equipment, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; stand; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds for equipment setup or maintenance tasks. Specific vision abilities required by this job include close vision, color vision, and depth perception for working with computer screens and hardware. Physical demands may vary from site to site and, in some cases, may be greater or lesser than indicated here. Work Environment: While performing the duties of this job, the employee primarily works in an office environment but may occasionally be exposed to outside weather conditions when performing equipment setup, maintenance, or on-site troubleshooting. The employee may be exposed to wet and/or humid conditions, fumes, or airborne particles when working in data centers or outdoor settings. The noise level in the work environment is typically moderate but may be loud in data centers or when working with equipment outdoors. Ceres Caribe is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. E-Verify: We comply with Federal law by verifying employment eligibility.

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician's skill base, they will listen, ask questions, and provide resolution for the employee's concerns in a professional business manner. Job Summary: Performs intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users. Follows established methodologies or procedures to determine end-user problems and provide a solution. May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem. Escalates complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines. Work environment is normally in an office setting Minimum Requirements: High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience. Hand on Experience on Windows PC environment Must be fluent in English and Spanish languages Reliable personal transportation required Preferred Requirements: Associate's or technical degree and 3 years of work experience in IT Customer service experience Knowledge of the following Windows Servers 2012, 2016, 2019 Microsoft Active Directory Basic networking protocols Physical cables patching knowledge - Phone and LAN cables CCTV VoIP

Skills & Qualifications Field sales experience. Experience in technical/pre-sales support as a sales or systems engineer Experience in LAN/WAN/Internet services administration Experience with Wireless technologies, deploying, supporting and doing site surveys. Solid understanding of Wireless Authentication technologies Exceptional understanding of DNS and NFS, SMTP, HTTP, TCP/IP Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus. Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES Experience with encryption and authentication technologies required Certifications: CCIE, CISSP Job duties and responsibilities: Pre-sales - assist in qualifying sales leads from a technical standpoint. Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. Conversant with networking applications and solutions. Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. Provide assistance to identified customers with post-sales training.

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive

HVAC and Refrigeration Engineer Services • Provide technical expertise in the following systems: heating, ventilation, air conditioning, and refrigeration systems used to control temperature, air quality, and humidity in manufacturing buildings. • Responsibilities may include conducting load calculations, selecting equipment, ensuring energy efficiency, and overseeing installation and maintenance. Ensure compliance with safety and environmental regulations, cGMPs, troubleshoot problems, and collaborate with construction teams. • Collaborate with technical teams to integrate systems seamlessly into the overall building operation. • Incorporate energy-saving strategies and ensure systems comply with energy efficiency standards and environmental regulations. • Supervise the installation and commissioning of new systems. • Diagnose and resolve issues with existing systems to ensure optimal performance and reliability. • Develop maintenance schedules and protocols for existing systems. • Conduct system tests and validation to confirm proper operation. • Prepare detailed reports, cost estimates, and project documentation. • Provide guidance and technical support to maintenance and operations personnel. • Ensure all systems adhere to safety standards, building codes, and industry regulations BS in Engineering (Mechanical / Electrical) 5 years' experience in regulated environment (EHS/GMP) 5-10 years working on HVAC systems Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley. Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Temp We are currently seeking Desktop Support Technicians to be engaged on site at a major pharmaceutical institution in Puerto Rico. This is a long-term project: Desk Side Support - Onsite technicians whose primary responsibility is to maintain end user customer's distributed infrastructure, including desktop support and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks e.g. backup, OS migration. May perform remote support tasks such as helpdesk, security administration, etc. Scope: Diagnose and resolve product performance problems. Perform maintenance and repair services. Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Installs and troubleshoots advanced and more complex hardware/software. Lenovo hardware (desktop/laptop). Resolves escalated break/fix troubleshooting customer issues. Intermediate level engineer who has in-depth knowledge of a majority of Lenovo products. Have knowledge across various host platforms and work comfortably in complex environments. Solid experience in Windows OS support in a Microsoft-based environment - knowledge of Win 8 Good knowledge of Smartphone device setup, troubleshooting, upgrading, etc. Technical analysis skills Expert customer relationship skills - ability to communicate professionally in high-pressure situations, especially with executive and C-level staff Familiar with networking concepts and PC connectivity troubleshooting Well versed with PC and laptop hardware, printer setup and troubleshooting, MS Office, Outlook, etc. Ability to lift 40+ pounds - move PCs, monitors, boxes, etc Requirements: 1. Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. 2. Work on problems/projects of moderately complex scope 3. Exercise independent judgment within defined practices and procedures to determine appropriate action 4. Act as an informed team member providing analysis of information and limited project direction input 5. Follow established guidelines and interpret policies 6. Evaluate unique circumstances and makes recommendations 7. Years of experience: 3-7 years ***Interested candidates should reply with their resume for immediate consideration to ************************* *** Puerto Rico, Puerto Rico, PR 00738, United States of America

Systems Engineer II When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? Join a team that designs, develops and integrates highly complex systems within Honeywell Critical Systems Architecture (CSA). You will be integral in creating system solutions that meet the evolving needs of our customers. You will be involved in every aspect of the systems life cycle; from the front end of business development through product end of life. **KEY RESPONSABILITIES** + Facilitate the design and development of advanced systems, including but not limited to hardware, software components + Developing and implementing solutions that meet safety requirements + requirements decomposition + systems design & integration + systems validation & verification + customer interaction + project oversight + project coordination + budget/schedule responsibility _Travel up to 10% may be required_ **YOU MUST HAVE** + Bachelor's degree from an accredited institution in technical disciplines such as the sciences, technology, engineering or mathematics. + 2+ years of systems and SW development lifecycle experience + Experience with aerospace or industry safety standards and regulations + Experience with AutoCAD + Experience with DOORS + Knowledge of Java, Oracle and Database SQL + Effective communicator + Proficiency in technical documentation **WE VALUE** + Degree in Electrical, Aerospace, or Software Engineering preferred + Proficiency in C or C++, with experience in embedded systems. + Experience with Window and Linux environments + Experience with Minitab + Familiarity with DO-178C and DO-254 standards + Familiarity with MIL-STD 882, MIL-HDBK-516 + Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done. + Ability to adapt dictated by project changes + Ability to work in a dynamic environment, make timely decisions, balancing systematic analysis with decisiveness + Able to convey technical ideas and concepts through team discussions, presentations and in writing + Strong team participation and learning skills + Strong problem-solving and analytical skills + Proven documentation creation, writing skills, and technical presentation making to customers BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, Educational Assistance; Parental Leave, Paid Time Off, and Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted on 11/7/2025 Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Guaynabo, PR

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

Responsibilities: Assist in qualifying sales leads from an Engineering standpoint. Serve as a trusted technical advisor to customers and sales teams. Lead technically sales meetings with customers to understand their Cybersecurity challenges and requirements and align them to Fortinet solutions and services. Be the main technical resource on sales meetings to answer and collaborate with customers around Fortinet solutions features, specifications, and functionalities. Build cybersecurity solutions and Bill of Materials aligned to customers' needs and requirements. Conduct technical presentations of Fortinet products and solutions. Lead the technical sales activities like assisting partners with RFPs, RFIs, demonstrations, Proof of Concepts, ensuring Fortinet's solutions exceed customer expectations. Act as the primary technical contact for customers and partners, collaborating closely with Account Managers, demonstrating Fortinet's valued proposition. Be able to clearly understand, articulate and deliver Fortinet's value proposition, to customers and partners. Be a presenter in internal or external meetings, like events, Executive Briefing Centers (EBCs), Marketing activities, or any market positioning activity. Manage multiple opportunities effectively while maintaining exceptional customer experiences, with a great report within internal tools. Proactively manage internal and external communications including calls, emails and chats based on the predefined SLAs. Stay ahead of cybersecurity trends and Fortinet's product offerings. Required Skills and experience: 3+ years of experience in Security Operations Teams (Blue Team, Red Team, SOC Manager, Senior SOC Analyst). 3+ years in Network Security (LAN/WAN and WLAN Admin/Manager) with experience with NGFW/SDWAN technologies, Large Campus and Datacenter Networking solutions. 2+ Years of experience in pre-sales engineering roles is a plus. Deep understanding of enterprise network security architectures, industry cybersecurity frameworks, and regulations such as NIST, MITRE ATT&CK, COBIT, PCI-DSS, FERPA, HIPAA and Zero Trust. Strong understanding of Enterprise Cybersecurity and Network Architectures. Knowledge of the following concepts: Network Security, Security Operations, Cloud Technologies, Secure Access Service Edge, Network Access Control. Strong understanding in the following technologies and protocols: RADIUS, LDAP, PKI, IKE, Certificates, L2TP, VXLAN, IPSEC, 802.1Q, AES, SSH, TLS/SSL, SHA. Understanding of Private and Public Cloud environments like VMWare, Hyper-V, Kubernetes, GCP, AWS, Azure, OCI, Nutanix. Experience with modern encryption, authentication and IAM technologies Strong understanding in the following solutions: SIEM, SOAR, EPP, is a plus Strong communication and interpersonal skills, with ability to work effectively with technical and non-technical teams. Strong problem-solving and analytical skills. Professional proficient in English, being able to effectively participate in technical discussions, internal and external meetings, and written communication. Education and Certifications: Bachelor's Degree or equivalent experience. CISSP, CISM, CISA, CCSP, CEH, GSEC, OSCP, TOGAF or other professional level credentials/accreditations are a plus. Fortinet Certifications (FCP, FCSS, FCX) are a plus Cloud Certifications from a well-known vendor is a plus.

Systems Engineer II When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? Join a team that designs, develops and integrates highly complex systems within Honeywell Critical Systems Architecture (CSA). You will be integral in creating system solutions that meet the evolving needs of our customers. You will be involved in every aspect of the systems life cycle; from the front end of business development through product end of life. Responsibilities KEY RESPONSABILITIES Facilitate the design and development of advanced systems, including but not limited to hardware, software components Developing and implementing solutions that meet safety requirements requirements decomposition systems design & integration systems validation & verification customer interaction project oversight project coordination budget/schedule responsibility Travel up to 10% may be required Qualifications YOU MUST HAVE Bachelor's degree from an accredited institution in technical disciplines such as the sciences, technology, engineering or mathematics. 2+ years of systems and SW development lifecycle experience Experience with aerospace or industry safety standards and regulations Experience with AutoCAD Experience with DOORS Knowledge of Java, Oracle and Database SQL Effective communicator Proficiency in technical documentation WE VALUE Degree in Electrical, Aerospace, or Software Engineering preferred Proficiency in C or C++, with experience in embedded systems. Experience with Window and Linux environments Experience with Minitab Familiarity with DO-178C and DO-254 standards Familiarity with MIL-STD 882, MIL-HDBK-516 Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done. Ability to adapt dictated by project changes Ability to work in a dynamic environment, make timely decisions, balancing systematic analysis with decisiveness Able to convey technical ideas and concepts through team discussions, presentations and in writing Strong team participation and learning skills Strong problem-solving and analytical skills Proven documentation creation, writing skills, and technical presentation making to customers BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, Educational Assistance; Parental Leave, Paid Time Off, and Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted on 11/7/2025 Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.