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The differences between technical support executives and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a software support technician. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $79,670 average annual salary of a software support technician.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Technical Support Executive | Software Support Technician | |
| Yearly salary | $89,469 | $79,670 |
| Hourly rate | $43.01 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Technical support executives and software support technicians have different pay scales, as shown below.
| Technical Support Executive | Software Support Technician | |
| Average salary | $89,469 | $79,670 |
| Salary range | Between $60,000 And $131,000 | Between $55,000 And $113,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Meta | RSM US |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a technical support executive and a software support technician in terms of educational background:
| Technical Support Executive | Software Support Technician | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and software support technicians' demographics:
| Technical Support Executive | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |