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The differences between technical support executives and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a support analyst. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Technical Support Executive | Support Analyst | |
| Yearly salary | $89,469 | $75,989 |
| Hourly rate | $43.01 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Technical support executives and support analysts have different pay scales, as shown below.
| Technical Support Executive | Support Analyst | |
| Average salary | $89,469 | $75,989 |
| Salary range | Between $60,000 And $131,000 | Between $50,000 And $114,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a technical support executive and a support analyst in terms of educational background:
| Technical Support Executive | Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and support analysts' demographics:
| Technical Support Executive | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |