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The differences between technical support executives and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a technical support specialist. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Technical Support Executive | Technical Support Specialist | |
| Yearly salary | $89,469 | $48,667 |
| Hourly rate | $43.01 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technical support executives and technical support specialists have different pay scales, as shown below.
| Technical Support Executive | Technical Support Specialist | |
| Average salary | $89,469 | $48,667 |
| Salary range | Between $60,000 And $131,000 | Between $30,000 And $76,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | Meta |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a technical support executive and a technical support specialist in terms of educational background:
| Technical Support Executive | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and technical support specialists' demographics:
| Technical Support Executive | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |