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The differences between technician support tiers and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a customer support technician. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Technician Support Tier | Customer Support Technician | |
| Yearly salary | $54,889 | $36,361 |
| Hourly rate | $26.39 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,671 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Technician support tiers and customer support technicians have different pay scales, as shown below.
| Technician Support Tier | Customer Support Technician | |
| Average salary | $54,889 | $36,361 |
| Salary range | Between $38,000 And $78,000 | Between $23,000 And $56,000 |
| Highest paying City | Benicia, CA | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Scantron | Adobe |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support tier and a customer support technician in terms of educational background:
| Technician Support Tier | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support tiers' and customer support technicians' demographics:
| Technician Support Tier | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |