Telemarketing representative vs call center representative

The differences between telemarketing representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center representative has an average salary of $31,549, which is higher than the $28,116 average annual salary of a telemarketing representative.

The top three skills for a telemarketing representative include customer service, telephone calls and outbound calls. The most important skills for a call center representative are strong customer service, customer service, and patients.

Telemarketing representative vs call center representative overview

	Telemarketing Representative	Call Center Representative
Yearly salary	$28,116	$31,549
Hourly rate	$13.52	$15.17
Growth rate	6%	-4%
Number of jobs	101,406	133,579
Job satisfaction	-	3
Most common degree	High School Diploma, 35%	High School Diploma, 37%
Average age	37	40
Years of experience	-	12

Telemarketing representative vs call center representative salary

Telemarketing representatives and call center representatives have different pay scales, as shown below.

	Telemarketing Representative	Call Center Representative
Average salary	$28,116	$31,549
Salary range	Between $17,000 And $45,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between telemarketing representative and call center representative education

There are a few differences between a telemarketing representative and a call center representative in terms of educational background:

	Telemarketing Representative	Call Center Representative
Most common degree	High School Diploma, 35%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Telemarketing representative vs call center representative demographics

Here are the differences between telemarketing representatives' and call center representatives' demographics:

	Telemarketing Representative	Call Center Representative
Average age	37	40
Gender ratio	Male, 37.3% Female, 62.7%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telemarketing representative and call center representative duties and responsibilities

Telemarketing representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Complete numerous telemarketing calls for political campaigns and credit card companies, consistently hitting call and donation quotas.
Monitor telemarketing representatives telephone conversations with customers.
Verify medicaid waive eligibility for non-emergency transportation.
Make calls to existing Comcast customers for upgrades on their cable packages.
Up saleing customers of comcast from a double play program to a triple play program.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Telemarketing representative vs call center representative skills

Common telemarketing representative skills

Customer Service, 17%
Telephone Calls, 15%
Outbound Calls, 14%
Telemarketing, 14%
Cold Calls, 6%
Credit Card, 6%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Sales Industry
Telemarketing Representative
Telemarketing Representative vs Call Center Representative

Updated January 8, 2025

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