Telemarketing representative vs service representative

The differences between telemarketing representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service representative has an average salary of $33,692, which is higher than the $28,116 average annual salary of a telemarketing representative.

The top three skills for a telemarketing representative include customer service, telephone calls and outbound calls. The most important skills for a service representative are customer service, client service, and patients.

Telemarketing representative vs service representative overview

	Telemarketing Representative	Service Representative
Yearly salary	$28,116	$33,692
Hourly rate	$13.52	$16.20
Growth rate	6%	-4%
Number of jobs	101,406	210,671
Job satisfaction	-	5
Most common degree	High School Diploma, 35%	Bachelor's Degree, 51%
Average age	37	40
Years of experience	-	12

Telemarketing representative vs service representative salary

Telemarketing representatives and service representatives have different pay scales, as shown below.

	Telemarketing Representative	Service Representative
Average salary	$28,116	$33,692
Salary range	Between $17,000 And $45,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between telemarketing representative and service representative education

There are a few differences between a telemarketing representative and a service representative in terms of educational background:

	Telemarketing Representative	Service Representative
Most common degree	High School Diploma, 35%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Telemarketing representative vs service representative demographics

Here are the differences between telemarketing representatives' and service representatives' demographics:

	Telemarketing Representative	Service Representative
Average age	37	40
Gender ratio	Male, 37.3% Female, 62.7%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telemarketing representative and service representative duties and responsibilities

Telemarketing representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Complete numerous telemarketing calls for political campaigns and credit card companies, consistently hitting call and donation quotas.
Monitor telemarketing representatives telephone conversations with customers.
Verify medicaid waive eligibility for non-emergency transportation.
Make calls to existing Comcast customers for upgrades on their cable packages.
Up saleing customers of comcast from a double play program to a triple play program.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Telemarketing representative vs service representative skills

Common telemarketing representative skills

Customer Service, 17%
Telephone Calls, 15%
Outbound Calls, 14%
Telemarketing, 14%
Cold Calls, 6%
Credit Card, 6%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Sales Industry
Telemarketing Representative
Telemarketing Representative vs Service Representative

Updated January 8, 2025

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