Tier vs software support technician

Differences between tier and software support technician duties and responsibilities

Tier example responsibilities.

• Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
• Manage paperwork associate with HVAC procedures.
• Support a wide range proprietary Unix and SQL base applications.
• Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
• Maintain, install and operate network communication devices such as routers and switches with provide configurations.
• Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.
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Software support technician example responsibilities.

• Manage desktop services team members to provide SLA agreements within network support services department.
• Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
• Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
• Develop web base MySQL database using HTML, PHP and Java for affiliate program.
• Implement event handling using Java, Ajax and ExtJS.
• Support medium networks of multiple OS computers with design, configuration and maintenance services.
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