Budget Support Analyst, Brendle Recital Hall
Remote user support analyst supervisor job
External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the .
Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page.
Locate the "Resume/CV" document upload section at the bottom of the page.
Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the
only
opportunity to attach your cover letter, resume, and supporting documents.
You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub.
Do not apply from this website.
A
cover letter is required for all positions;
optional for facilities, campus services, and hospitality roles unless otherwise specified.
Summary
The Budget Support Analyst for Brendle Recital Hall provides financial oversight and proactive budget management. This includes the maintenance and reconciliation of all financial transactions, including operating funds managed by this department. This is a part time position that will work around 15 hours/week. Most work can be performed remotely; however, a private workstation/desk on-site will be provided.
Essential Functions:
Establishes financial and operational systems to monitor, control, and verify expenditures and carry out financial analyses for the Technical Manager of Brendle Recital Hall and Wait Chapel.
Prepares and manages grant and contract proposals involving a variety of funding sources and agencies.
Prepares correspondence, reports, or other business materials for the team supporting the spaces managed by this staff team in the provost Office.
Develops and prepares budgets and financial reports for the unrestricted operating funds.
Initiates requests for a variety of support services and agencies.
Exercises considerable discretion and independent judgment and can analyze complex information requests and determining complex trends.
Monitors budgets and expenses; maintains and reconciles detailed budgets for multiple accounts.
Provides timely and accurate reports of budget status.
Assists in the annual departmental budget process with accurate expense projection.
Processes all invoices, pcard charges, and expenditure requests.
With the oversight of the Technical Manager of Brendle Recital Hall and Wait Chapel, input, and book events into calendars, assist with rental agreements and contracts.
Assist with organization of information regarding events. Ensuring forms are filled out by booking parties, obtaining detailed information regarding the booking event, rehearsal time and technical requirements.
Required Education, Knowledge, Skills, Abilities:
Associates degree, and a minimum of five years of related accounting or business experience, or an equivalent combination of experience and education.
Knowledge of accounting principles.
Ability to analyze and interpret budget guidelines.
Ability to work effectively in a team environment.
Ability to work on assignments that are advanced in nature and require some originality and ingenuity.
Ability to work with little to no instruction on routine work and general instructions on new assignments.
Proficiency with Microsoft Suite programs.
Excellent interpersonal, communications skills (verbal and written), and organizational skills required.
Ability to manage multiple tasks with flexibility, patience, attention to detail and meet deadlines.
Ability to prioritize workload and organize workflow.
Ability to analyze and interpret policy and procedural questions.
Ability to solve problems and make decisions.
Ability to demonstrate sound judgment and discretion in a potentially stressful environment.
Ability to hold sensitive information confidential.
Knowledge of Workday is preferred; or proven ability to acquire knowledge of new systems in a short period of time.
Ability to occasionally help move piano on and off stage for classes.
Preferred Education, Knowledge, Skills, Abilities:
Bachelor's degree.
Familiarity with higher education administration current best practices.
Willing to learn AV equipment on an extremely basic level. (ex. turn off equipment and lock up Brendle or put ownership labels on AV gear).
Some experience in events.
Physical Requirements:
Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Lifting or carrying pushing or pulling.
Environmental Conditions:
No environmental conditions
Additional Job Description
Time Type Requirement
Part time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.
Auto-ApplyWorkday Financials Adaptive Support Analyst
Remote user support analyst supervisor job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Collects, analyzes, monitors, and reports on the organization's financial matters, managing and ensuring compliance with the organization's financial policies, professional standards and all laws. Responsible for general accounting, fixed assets, accounts payable and expense reimbursement and revenue accounting (including accounts receivable).
Job Responsibilities
Support, optimize, configure and make recommendations for solutions or improvements to Workday Financial Management & Workday Adaptive Planning environments through new technology or alternative uses of existing technology
As the primary support contact for these Workday platforms: performs specialized assignments; uses testing methodologies to identifies & solves complex problems and develops non-traditional solutions through sophisticated analytical thinking Interprets internal/external business environment. Recommends best practices to improve processes or services
Impacts achievements of customer, operational, project or service objectives by using Workday & Adaptive tools to optimize/configure/enhance/monitor Foundation Data Model (FDM), Adaptive Planning model, financial reports, dashboards, & analytics.
Partner with various departments for written & verbal training, manage integrations, and clearly communicate difficult concepts to team and stakeholders to generate clarity and alignment on projects, initiatives, and various work products, ensuring seamless system functionality and ongoing quarterly releases.
May lead functional projects with moderate risks and resource requirements
Individual contributor working with direct oversight
Performs all other duties as assigned by management
Education
Bachelor's degree in relevant field preferred
Experience
Strong understanding of and experience in accounting, financial processes, & reporting within Workday Financials & Workday Adaptive Planning
Typically requires 0-2 years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************.
Benefits
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
Auto-ApplyGas Computer & Data Support Analyst - GIS
Remote user support analyst supervisor job
Employee Type:
Regular-Full time
Union/Non:
Enbridge Gas Ohio is looking to hire a Gas Computer & Data Support Analyst - GIS who will provide technical support for data acquisition, reporting systems, and/or GIS systems to operations and end users. The Analyst will also be responsible for performing system design work, tests, process improvements, and maintaining complex system programs.
Are you interested? Apply today!!
Here's what you will do:
Create, edit, analyze, and manage data.
Maintain and support specialized GIS and data systems.
Design processes for data collection and data integration.
Integrate data from multiple sources into GIS databases and systems.
Maintain and supports complex maintenance management systems.
Support operations compliance activities
Provide GIS data in various formats to stakeholders
Support GIS technicians in day-to-day work
Conduct data analysis to identify the root causes of issues. Provides detailed data and reports.
Provide training as needed.
Who you are:
You have:
A Bachelor's degree with 3+ years of directly-related experience OR an Associate's degree with 5+ years of directly related experience OR a High School diploma with 7+ years of directly related experience.
Experience in the adaptation to, and the application of, rapidly changing technology based to business needs.
Full knowledge of related applications and databases.
Knowledge of Geographic Information Systems.
Strong computer skills. Demonstrated competency in logical and analytical thinking.
Conceptual thinking and reasoning abilities.
Concern for quality, high standards, teamwork, and safety.
You can:
Perform in-depth data analysis.
Diagnose and offer guidance on hardware, network, and data issues.
Collect accurate data, analyze problems, and develop solutions.
Work independently.
Preferred Assets:
Work independently.
Working Conditions:
Office Work Environment 76 -100%.
Domestic Travel Up to 25%.
For Internal Use Only: The Enbridge title for this position is Senior Analyst GIS Projects at the E410 level
Salary Range: Minimum $63,800 USD to Maximum of $108,700 USD based on experience and skills
Benefits - Regular Employees
PPO & HSO plans (only HSA if participate in the HSO)
Benefits coverage starts on Day 1
11 US Paid Holidays + 2 personal holidays per year
Paid vacation - starting at 3 weeks per year
Military Leave
Retirement Savings:
401(k) savings plan with company contributions - 3 yr vesting
___________________________________
Why Join Us: At Enbridge Gas Inc., we value respect and high performance and are committed to providing a supportive and respectful work environment. We offer competitive compensation and benefits, opportunities for professional growth, and a chance to make a meaningful impact on the energy industry.
Enbridge's purpose is to fuel quality of life by delivering reliable, affordable, and sustainable energy. The mission of our 11,000-member team is to be the first-choice energy delivery company in North America and beyond. Our vision is to provide energy, in a planet-friendly way, everywhere people need it, which we can do through our measured and pragmatic “all of the above” approach to energy transition. As we grow and evolve, we'll continue to be guided by our core values-Safety, Integrity, Respect, Inclusion, and high performance. Enbridge has been recognized as one of the Best Places to work and named itself among the top 100 employers.
Enbridge Gas Ohio provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home two days a week. Role requirements determine your eligibility for each option. #LH-Hybrid #joinourteam
Physical Requirements include but are not limited to:
Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
Mental Requirements (Both Field & Office) include but are not limited to:
Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
Company paid international relocation assistance is not offered for this role.
At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting ********************.
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.
To learn more about us, visit ****************
Auto-ApplyAdministrative Support, Analyst - MD - (REMOTE)
Remote user support analyst supervisor job
at eXp Realty
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the state of Maryland.
Who is eXp?
Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty - a 8x Glassdoor Best Places to Work organization!
What you will do:
An experienced, resourceful, and positive Administrative Support Analyst (ASA) to support the state's Brokerage Operations team.
The Administrative Support Analyst is someone who is innovative and can work autonomously. The Administrative Support Analyst will work to help the broker team to systemize and streamline the state brokerage processes in order to create agent success obsessed experience for new agents.
Assist new agents with joining eXp Realty; application process for state licensing commission, MLS, and associations
Conducts License audit - compare brokerage roster vs. state roster to maintain compliance
Maintain compliance with state and eXp requirements
Create shareable and visual content for newsletters, agent recognition, state media pages via Canva, Mailchimp, Google Slides
Interdepartmental liaison for brokers and agents
Defensible position and risk management mindset
Assist with Agent and State Trello Boards
Manage State Calendar
Assists with management of Local Board Associations to include; auditing, invoicing, and compliance
Ability to pivot in accordance with the businesses needs
Liaison to: MLS Boards/ Non-eXp Brokerages/ Agents and Vendors
Special Projects as directed by Brokerage Operations
How you will grab our attention:
High school diploma required or equivalent years of applicable experience
Associate's degree preferred
1+ years experience in administration and/or operations
Experience in the real estate industry strongly preferred
Strong ability to multitask
Excellent verbal and written communication skills
Strong knowledge of Microsoft Office/Google Suite
What eXp provides:
Fully remote environment
Unlimited PTO for salaried employees
401k with 4% match (immediate vesting)
Robust Medical, Dental, & Vision benefits
Company provided equipment
Monthly Technology Stipend
FSA & HSA with employer contributions
Stock option grant
Health & Wellness incentives
100% Paid Parental Leave
If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply!
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Auto-ApplyCompliance and Data Support Analyst
User support analyst supervisor job in Columbus, OH
Compliance and Data Support Analyst to fill the position of Technical, Systems, or Senior Systems Analyst
Salary Range - Technical Analyst - $6,288.00 -$7,860.00
Systems Analyst - $7,979.00 - $10,173.00
Senior Systems Analyst - $9,155.00 - $11,673.00
Location - Columbus (preferred), Kearney, Doniphan, or York, Nebraska; This is not a remote position and will be required to report to the designated office on a daily basis.
Employment Type: Full-time
Posting Date: 9/26/2025
Closing Date: 10/26/2025
Are you hard-working and eager to make a meaningful impact in the ever-emerging energy industry? Come join us!
By joining the Nebraska Public Power District team, you're becoming part of a close-knit community that embodies the values and traditions of the state. More than generating and delivering power, we empower our employees to thrive both personally and professionally. With safety at the helm, we have created a supportive and inclusive work environment that fosters innovation and growth. Here, you're not just an employee; you're a valued member of a family that respects and supports each other.
Our power grid has been consistently ranked one of the most reliable and resilient, but our reputation for excellence extends beyond our customer service to our employee satisfaction. Many of our team members have built lifelong careers here, advancing through the ranks thanks to our robust training programs and opportunities for professional development. With us, you'll find a place where your efforts are recognized and rewarded, where you're making a deep impact on the communities around you, and where you can truly power a career that you can be proud of.
Get to know us more here
Position Summary
NPPD is seeking a detail-orientated and motivated individual to join our team with a focus on data support and compliance. This role is ideal for someone with foundational database knowledge and a strong interest in data integrity, process documentation, and regulatory compliance, particularly NERC CIP standards. The day-to-day operations will support compliance documentation, data tracking, and reporting processes that adhere to critical infrastructure protection requirements.
This will include a variety of traditional Information Technologies (IT), and Operations Technologies (OT) systems that support and protect the electrical grid. It will also include working with personnel from various groups including generation, substations, telecommunications, physical security & cybersecurity.
Education, Training and Experience
Technical Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field (OR) Associate degree and a minimum of three (3) years technical IT experience, including specific experience as listed below (OR) High school diploma/GED and a minimum of five (5) years technical IT experience, including specific experience as listed below.
Systems Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of four (4) years technical IT experience as listed below (OR) Associate degree and a minimum of six (6) years technical IT experience including specific experience as listed below (OR) a high school diploma/GED and a minimum of eight (8) years technical IT experience including specific experience as listed below.
Senior Systems Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of eight (8) years technical IT experience as listed below (OR) Associate degree and a minimum of ten (10) years technical IT experience including specific experience as listed below (OR) a high school diploma/GED and a minimum of twelve (12) years technical IT experience including specific experience as listed below.
Experience
Ability to work independently and in cooperation with others on multiple activities with flexibility to manage competing demands and changing priorities.
Excellent communication, interpersonal, and organization skills.
Excellent analytical problem-solving skills.
Must be customer-service oriented and adaptable to ongoing change.
Preferred Technical Skills and Supported Products
Ideal candidates will have experience with some or all of the following:
Process Support
-Follow standard operating procedures (SOPs) for data handling and compliance workflows.
-Assist in updating SOPs and training materials as needed.
Database Maintenance
-Input, update, and maintain records in internal databases (e.g., SQL, Access, Excel-based systems).
-Perform routine data quality checks and resolve discrepancies.
Reporting & Documentation
-Generate basic reports using queries or templates.
-Maintain logs, checklists, and compliance documentation.
Compliance Monitoring
-Assist in tracking and documenting compliance with internal policies and external regulations.
-Support audits by preparing reports and gathering documentation.
Collaboration
-Work closely with internal staff to ensure data accuracy and regulatory alignment.
-Participate in team meetings and contribute to continuous improvement discussions.
-Maintaining OT Cybersecurity best practices and documentation.
Other Skills
-Cybersecurity asset and vendor risk assessments.
-Systems administration of Windows, endpoint protection, and logging.
Licenses and/or Certifications
Security Clearance: Incumbent may be required to satisfy any existing and future District security clearance or background check requirements for access to key NPPD locations and/or supporting sensitive business applications.
Obtain and maintain intermediate to advanced technical certification aligned with key business system platform(s) used at the District (for example, SAP, Microsoft Certifications, and Security related best practices) as applicable.
Essential Duties & Responsibilities
Technical Analyst:
Analyze, design, develop, configure, maintain, troubleshoot, and provide direction and support for complex systems, applications and databases in support of the District's computing environment. Provide technical architecture recommendations and apply best practices in system design, development, and testing. Collaborate with/advise/coach other ET/Corporate Security and business unit analysts to ensure understanding of business and technical work processes, tools, and best practices.
Evaluate, create, document, and test complex system-related interfaces and integration.
Maintains efficient and effective management of vendor contract service relationships pertaining to technical services.
Provide 24/7 system support, as needed.
Systems Analyst:
In addition to being proficient in all duties of the Technical Analyst, the Systems Analyst will also be responsible for the following duties:
Lead special task groups, trouble-shooting efforts, and integration and/or improvement project teams.
Lead the development and implementation of training and communications plans/materials.
Essential Duties & Responsibilities
Senior Systems Analyst:
In addition to being proficient in all duties of the Technical and Systems Analyst, the Senior Systems Analyst will also be responsible for the following duties:
Proven understanding of key NPPD business unit activities and successful application of ET/Corporate Security technical solution design, development, and responsive customer support and service.
Work closely with ET/Corporate Security management to oversee and lead resolution of complex technical challenges and new business system initiatives.
Accountable for other duties as assigned.
Core Competencies Customer FocusEmployees & Teamwork/Diversity & InclusionIntegrity/ExcellencePublic Service/Environmental StewardshipSafety
Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary range listed below, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range. Successful applicants will be provided more information regarding the incentive program at the time of an interview.
Technical Analyst - Pay Grade - 12 Monthly
Typical Pay Grade Starting Salary Range: $6,288.00 - $7,860.00
Systems Analyst - Pay Grade - 14 Monthly
Typical Pay Grade Starting Salary Range: $7,979.00 - $10,173.00
Senior Systems Analyst - Pay Grade - 15 Monthly
Typical Pay Grade Starting Salary Range: $9,155.00 - $11,673.00
Travel Required: Up to 25% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska) Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.
Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.
Nebraska Public Power District is an Equal Opportunity Employer
Internal Audit Support Analyst
Remote user support analyst supervisor job
Please note this is a remote opportunity, but you "MUST" live in one of the following states to be considered: AZ, CO, FL, GA, IL, IN, KS, KY, MD, MA, MO, NC, OH, OK, PA, TN, UT, VA, WI Under the direction of the Director of Internal Audit, supports projects and audits by ensuring data and technical requirements are met. Assists in testing analytical components of audit projects. Assists in ensuring data integrity on projects and audits.Duties/Responsibilities:
Use SQL and various systems to pull all data samplings needed for Internal Audits in the daterange specified by the Director of Internal Audit or the Internal Auditor and ensures the integrity of said data.
Create spreadsheets, charts and graphs needed for all Internal Audit activities, including Internal Audits, Corrective Action Plans (CAPs), Follow-Ups, Projects and audit performance-related issues.
Perform research on Client CAPs and establish a Root Cause with analysis that includes evidence such as spreadsheets, documents, charts and graphs.
Assist in performing Security and IT related Internal Audits.
Conduct Internal Audits for access control on all Verisys Systems.
Maintain Rosters and spreadsheets for Client CAPs and ensure they are kept up to date, including a dashboard for visibility.
Complete risk-based projects in a timely manner and with a high degree of accuracy.
Ensure that all data stored and maintained by Internal Audit is stored consistently with all Verisys Policies.
Perform training on all Internal Audit Tools and Verisys Systems for new and current employees, including GMAIL, Google Sheets, Google Docs, Excel, CheckMedic, Jira, Vnet, Azure, Portal, Advantage and other various Verisys Systems.
Perform QA on data sampling completed by Internal Auditors (as needed) and report.
Assist Internal Auditors in completing audits that are data-driven or high-risk (as needed).
Manage your day-to-day Internal Audit activities in an organized and self-motivated manner.
Ensure proper documentation of evidence on every Internal Audit, Corrective Action Plan (CAP), Follow-Up and Project involved in.
Follow all policies and processes for the Internal Audit Team and Verisys.
Ensure complete confidentiality on all information encountered during audit activities by notdisclosing information to any person outside of the audit or any inappropriate persons.
Ensure that all Internal Audit activities are performed with an unbiased perspective and in aprofessional manner.
Other duties as assigned.
Required Skills/Abilities:
Internal audit or quality assurance experience (minimum of 3 years preferred).
Expert level in Excel and Google Sheets with a high degree of proficiency (minimum of 3-5 years preferred).
Proficient in SQL query writing with experience.
Sharp eye for detail and ability to spot deviations, abnormalities, and anomalies.
Strong analytical, interpersonal, problem-solving and relationship-building skills.
Self-motivated and have excellent time management skills.
Ability to take ownership and initiative on tasks.
Ability to work in a team environment and communicate effectively.
Strong Data analytical skills.
Excellent written and verbal communication skills.
Education/Experience:
At least three to five years of experience directly related to the duties and responsibilities specified.
High school Diploma
Preferred:
Cybersecurity auditing experience, preferably HITRUST
Healthcare industry experience
Knowledge of health care credentialing
NCQA and URAC credentialing verification standard knowledge
Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we're the largest outsourced credentials verification organization in the United States. Since we've partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential.
At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. Our culture of innovation means your ideas on how to improve our business and our clients will be heard.
Verisys is an Equal Opportunity Employer. We encourage all qualified person of every heritage, nation, gender, veteran, or disability status, age, religion, or other protected status to apply.
Auto-ApplyEndPoint Support Analyst
User support analyst supervisor job in Columbus, OH
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.
Position is available in 3-different locations: Brooks, KY, Columbus, OH and Whitestown, IN.
Work Complexity:
Provides complex maintenance and support for endpoint devices
Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead
Primary Duties and Responsibilities:
Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements
Provides feedback regarding requirements and provides recommendations
Project/Task Planning:
Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups
Provides input to cost/time estimates
Documents discussion and agreements
Deployment:
Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints
Plans and schedules the installation and deployment projects
Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners
Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications
Submits or updates configuration items within management tools
Develops and documents procedures for performing configuration changes, updates and upgrades
Testing:
May participate in the unit testing for new deployments or new components and remediates problems
Provides feedback or remediation approaches on new software performance and testing
Technical Support:
Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed
Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems
Creates temporary solutions until permanent solutions can be implemented
Coordinates the resolution of escalated application, hardware and software problems
Ensures that all technical resources are available for meetings that include video conferencing
Documents and reviews solutions to common problems and responses for frequently asked questions
Business Continuity & Disaster Recovery:
Implements contingency plans including reliable backup and restore procedures, as needed
Research/Evaluation:
May participate in R&D POC efforts
May provide recommendations per customer feedback
Policies, Procedures, and Standards:
Adheres to policies, procedures and standards
Makes suggestions for policies and procedures and standards for Endpoint operational processes
Inventory/Asset Management:
Supports IT inventory/asset management processes
Training:
May provide on-the-spot training to end users
Identifies end-user training needs
Participate in the development of training materials, as needed
Coaching/Mentoring:
Provides coaching and guidance to team members
Required Skills and Qualifications:
Bachelor's Degree in Computer Science, certifications or equivalent work experience
Typically has 3-5 years in functional position or related work experience, education or training
Adaptability:
Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others' reluctance to change. Fosters flexibility through cross-training and developmental work assignments
Communications for Results:
Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action
Customer Service Orientation:
Basic (B): Asks questions and conducts investigations in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of one's actions
Information Seeking:
Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue
Problem Solving:
Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration
Teamwork:
Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance
Thoroughness:
Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit **************************************
Full time Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated CompaniesAffiliated Companies: AmerisourceBergen Drug Corporation
Auto-ApplyCredit Support Analyst
User support analyst supervisor job in Columbus, OH
Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the Commercial Banking Loan Portfolio.
As a Credit Support Analyst within the Commercial Bank team, you will be tasked with assessing compliance with credit agreement terms for a designated portfolio of borrowers. Your role will involve interpreting financial and other covenants included in credit agreements to ascertain whether borrowers are adhering to the terms of the credit agreements or are in default. Your responsibilities will encompass both syndicated loans and bilateral agreements.
Job Responsibilities
Determine whether corporate borrowers have breached covenants, and as a result, have defaulted on the terms of their credit agreements
Interpret credit agreements and other legal documents to determine which co-borrowers, guarantors and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation
Perform credit analysis, review documentation and monitor ongoing compliance with financial covenants within an assigned portfolio of borrowers
Independently calculate cash flow and leverage ratios in accordance with specific terms laid out in credit agreements
Develop strong knowledge of secured lending products including borrowing base credit facilities
Determine the grid-based performance pricing that applies to borrower so the bank gets adequately compensated for credit risk
Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners
Required qualifications, capabilities, and skills
Ability to identify and summarize key points in written reviews of credit-related transactions
Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc..
Strong verbal & written communication to effectively communicate with various stakeholders and across levels
Ability to work independently with minimum supervision including demonstration of good time management
High proficiency in using MS Office tools including MS Excel
Preferred qualifications, capabilities and skills
Bachelor's degree in Business/Accounting preferred
Auto-ApplyAnalyst, EHR Support
Remote user support analyst supervisor job
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated practices utilizing the athena One Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal MDVIP teams and external vendors.
The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, remote environment.
If you're a strategic and results-driven individual with a passion for helping physicians and clinics thrive, we'd love to hear from you!
Key Responsibilities
Provide day-to-day support for physician practices using the athena One EHR system, including troubleshooting access, workflow, and configuration issues, while delivering excellent customer service to ensure a positive user experience for physicians and staff.
Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up in Salesforce.
Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement.
Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues.
Assist with user provisioning, system configuration checks, and validation for practices while contributing to knowledge base articles, job aids, and process improvements.
Key Competencies
Provides timely, professional, and solution-oriented support to physicians and staff.
Troubleshot effectively, identifies root causes, and applies sound judgment to resolve EHR issues.
Communicates clearly, concisely, and professionally with both technical and non-technical users.
Demonstrates strong understanding of athena One workflows and system requirements.
Works effectively with internal teams and external partners to ensure seamless case resolution.
Manages workload, meets deadlines, and consistently follows through on commitments.
Minimum Qualifications
Associate degree or equivalent combination of education and experience.
Minimum 2 years of EHR support experience, preferably athena One.
Preferred Qualifications
Experience in healthcare or primary care practice operations.
Understanding of clinical and administrative workflows, billing processes, and data integrity standards.
Why Join MDVIP?
• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors, including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training, and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors, including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
Auto-ApplySupport Analyst
Remote user support analyst supervisor job
About the Role
Harris School Solutions is seeking a detail-oriented and customer-focused NextGen Support Analyst to join our Support Services team. This role is pivotal in delivering high-quality technical support for our NextGen software solutions, ensuring customer satisfaction, and contributing to continuous process improvement.
Key Responsibilities
Customer Support: Respond to support tickets with accuracy and timeliness, resolving technical issues and guiding users through solutions.
Technical Troubleshooting: Assist with diagnosing and resolving software-related problems, escalating complex issues as needed.
Documentation: Maintain and contribute to internal knowledge bases and support documentation to ensure consistent and accurate responses.
Customer Engagement: Communicate effectively with clients to understand their needs, provide updates, and build trust.
Training Support: Participate in onboarding and training sessions for new team members and clients, ensuring clarity and consistency.
Process Improvement: Use data and feedback to identify inefficiencies and propose enhancements to support workflows.
Billing and Renewals Assistance: Support the team in managing customer billing inquiries and renewal processes.
Qualifications
Associate's or Bachelor's degree in a related field, or equivalent experience.
2+ years of experience in a technical support or customer service role, preferably in a software environment.
Experience with financial software, especially in school district setting, is strongly preferred.
Strong problem-solving and analytical skills.
Excellent written and verbal communication abilities.
Familiarity with support ticketing systems and remote troubleshooting tools.
Desired Qualities
Empathy and approachability in customer interactions.
Initiative and curiosity to learn and improve.
Ability to work independently and collaboratively.
Strong organizational skills and attention to detail.
Auto-ApplySenior High Band System Support (Entry)
Remote user support analyst supervisor job
Senior High Band System Support (Entry)
JOB CATEGORY: IT & Intelligence
JOB TYPE: Full-Time
CITIZENSHIP: United States Citizen
CLEARANCE TYPE: Top Secret/SCI
TRAVEL REQUIREMENTS: None
REMOTE WORK: None
E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
E&M Technologies, Inc. is currently seeking a Senior High Band System Support (Entry) to join our team in Beale AFB, CA in support of the United States Air Force. The U.S. Air Force's Distributed Common Ground System (DCGS) is composed of multiple regionally aligned, globally networked sites, each providing varying levels of capability and capacity to support the intelligence needs of the warfighter.
Job Responsibilities:
Manages/supports HBS SW and processes
Provides system administration for GCP (CETS, MSCS, RIM, SEAM, and SDE) SW
Maintains all HBS SW to operate and interface with multiple sensors, sites and systems
Provides HBS technical and engineering SW support
Responds to HBS Incident tickets
Performs system administration support to the PCPAD process
Provides comprehensive analysis, diagnostics and fault isolation for HBS SW/systems associated with ground components
Supports SRM or MT in comprehensive analysis, diagnostics and fault isolation for the system/sensors and associated SIGINT End-to-End network paths
HBS SME that provides sustainment support during system upgrades
Provides HBS process and data link improvements/recommendations
Supports data encryption changes and implementation
Supports SIGINT post upgrade efforts IAW tech data, TTPs, and OIs. Provides OJT to AFP and identifies sustainment support improvements that reduce logistics footprint
Pre-mission responsibilities
Supports SRM or MT for HBS readiness, system/mission configuration relative to the sensor or communications link
Supports HBS pre-mission tasks (system reboots, ground rings, etc.)
Mission execution responsibilities
Provides HBS real-time assistance/support to the SRM or MT, maintainers, operators and users
Collects HBS information for the mission debrief
Post-mission responsibilities
Evaluates HBS anomalies such as maintenance actions and Incident tickets
Submits HBS Incident tickets and performs maintenance actions as required
Provides HBS information for mission debrief to SRM or MT
Requirements
Minimum Qualifications:
B.S. Degree in Technical Field with nine (9) or more years of Cyber Security Engineering experience.
Must possess a current DoD 8570 IAT Level II or IAM Level I security certification.
Must be a U.S. Citizen.
Must possess a U.S. Department of Defense (DoD) TS/SCI security clearance.
5+ years of ELINT experience
5+ years of either SIGINT or DCGS experience
Preferred Qualifications:
DoD 8570.1 IASAE Level III certification.
To Apply for this Position:
You must have the Minimum Qualifications in your resume to be selected as a candidate.
The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
E&M anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require E&M to shorten or extend the application window.
E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Salary Description Up to $130K USD
Cyber Support Analyst
Remote user support analyst supervisor job
Title: Cyber Support Analyst Security Clearance: Moderate Background Investigation (MBI) Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent.
About KACE:
When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it's The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!
Job Summary:
The Cyber Support Analyst provides analytical support to the Postal Inspection Service. The analyst will be embedded with the National Cyber Forensic Training Alliance (NCFTA) providing investigators with analysis of threat actors, criminal techniques, and identification of suspects.
Essential Functions and Responsibilities:
Financial Investigations Research: Perform database checks and query NCFTA Financial Industry partners related to USPIS investigations.
Technical Indicator Research: Utilize NCFTA resources to research suspect IP addresses, email addresses, or nicknames (monikers).
Merchandise Reshipping Support: Research addresses of suspected re-shipper/freight forwarder/work at home mules utilizing NCFTA data resources and partner organizations.
Cyber Intelligence - Black Market Internet Analysis: Analyze case information from investigators and produce an intelligence report containing findings developed by the Cyber and Analytics group's analyst and analysts from NCFTA, which may be used to facilitate the identification, disruption and dismantling, of individuals and organizations using the mail to facilitate black market internet trade.
Case enrichment: Identify trends, patterns, and connections to established cases based on onsite public/private information including consumer complaints, NCFTA partner and analytical intelligence.
Cyber Financial Program (NCFTA Program) Initiatives: Actively engage with and monitor topics discussed within the NCFTA Cyber Financial program (CyFin) to identify valuable information for current cases or something new that could be referred to field investigators to enhance investigations, such as: Common Point of Purchases, Securities Fraud, Business Email Compromise, Synthetic ID Theft/Fraud, Crypto and Digital Currency Payments, Account Abuse, Intrusion, and Money Laundering, Skimming
NCFTA's Internet Fraud Alert (IFA) System: Utilize the IFA system (alerts on compromised domains, emails, payment cards, and reporting of stolen credentials) to identify potential leads for new and ongoing USPIS cases.
Minimum Qualifications & Skills:
Minimum of 5 years of experience in a law enforcement intelligence unit environment.
General knowledge of federal statutes;
Ability to analyze financial information, conduct analysis, conduct research;
Ability to communicate effectively orally and in writing;
Proficiency conducting research on the internet and commercial as well as public databases;
Demonstrated ability to work with minimal direct supervision;
Experience supporting the preparation of a final work product;
Proficient with Microsoft Excel, Access, Word, and SharePoint.
Clearance:
Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements/Background Investigation Requirements:
• Must be a U.S Citizen or Legal Permanent Resident.
• Favorable credit check for all cleared positions
• Successfully passing a background investigation including drug screening.
Physical Requirements/Working Conditions:
• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. Standing for prolonged and extended periods of time.
• Climbing/Stooping/Kneeling: 0% - 10% of the time.
• Lifting/Pulling/Pushing: 0% - 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.
This reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at ******************* KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to **************************.
Auto-ApplyClient Support
Remote user support analyst supervisor job
Who We Are
At K1x, we are transforming the tax software landscape with cutting-edge technology that simplifies and streamlines complex tax processes. Our AI-powered solutions help businesses and tax professionals reduce administrative burdens, ensure compliance, and deliver an exceptional client experience.
We are committed to providing world-class, AI-driven support that helps clients resolve issues quickly and efficiently.
As a Client Support Specialist, you will be the first point of contact for customer inquiries, delivering responsive, high-quality support through messaging, ticketing, and AI-powered self-service solutions. You'll manage multiple client conversations at once, resolve issues, and escalate more complex concerns when needed.
This role is perfect for someone who is curious, solution-oriented, and eager to challenge “why not” instead of defaulting to “cannot.” You'll also play a critical role in optimizing our AI and automation tools to reduce ticket volume, improve response times, and empower clients to self-serve whenever possible.
What You'll Do
Client Support & Problem Solving
Provide fast, professional, and empathetic customer support through messaging and ticketing channels
Manage multiple client conversations simultaneously, ensuring timely responses and effective issue resolution
Document and escalate complex cases to Product, Engineering, or Client Success teams when necessary
Partner with the Client Success team to deliver seamless client experiences across support and account management
AI & Self-Service Optimization
Leverage AI tools to enhance client interactions and improve ticket resolution efficiency
Analyze client inquiries to identify insights and recommend opportunities to optimize AI-powered chatbots, self-help resources, and automated workflows
Expand and refine the knowledge base to address recurring questions and emerging product issues
Continuous Improvement & Collaboration
Monitor support trends and client feedback to proactively identify areas for improvement
Collaborate with Product and Engineering teams to surface recurring issues and advocate for product enhancements
Contribute to internal documentation and training materials to strengthen support processes
Success Criteria
To be successful in this role, you will:
Resolve client inquiries efficiently, maintaining a high volume of tickets while ensuring accuracy and quality
Respond quickly to client messages, achieving strong first-response times and delivering a seamless support experience
Manage multiple, rapid-fire conversations, shifting seamlessly between varying levels of complexity, urgency, and client needs
Drive timely issue resolution, minimizing delays and streamlining workflows for faster outcomes
Maintain high customer satisfaction, consistently achieving strong CSAT scores through clear, effective communication and support
Optimize AI and self-service solutions, proactively improving automation tools to enhance the client experience and reduce ticket volume
Effectively manage escalations, resolving most cases at the first level while properly elevating complex concerns
Stay composed under pressure, remaining adaptable and solution-oriented in a fast-paced environment
Requirements
5-7 years of experience in client support or technical customer service, ideally in a B2B SaaS
environment
Experience managing messaging-based customer interactions and handling multiple
conversations at once
Familiarity with Zendesk, HubSpot, or other service hub platforms - experience with AI-driven
support tools is a plus
Strong problem-solving skills and a curiosity-driven mindset - you're always looking for better
ways to support clients
Ability to communicate with mid-market and enterprise clients in a professional, brand-aligned
manner
Comfort working in a fast-paced, evolving environment with a willingness to adapt and optimize
Why Us?
Be part of a company pioneering AI-driven client support in tax software
Work in a 100% remote environment with a collaborative, supportive team
Gain exposure to cutting-edge AI, automation, and self-service technologies
Within one year, grow into senior support or client success roles with clear career progression
Thrive in a growing startup culture that values innovation and problem-solving
Access competitive benefits, including unlimited PTO, holidays, healthcare, and 401K
Benefits
Unlimited Vacation Policy + Sick Time
Fully Remote Opportunity
Benefits/401K
Growing Startup Culture
Unlimited Vacation Policy + Sick Time + Holidays
Paid Parental Leave
Fully Remote Opportunity
Healthcare Benefits and 401K
Growing Startup Culture
Auto-ApplyClient Relationship Analyst**
User support analyst supervisor job in Columbus, OH
Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Provide service coverage for a FA/PWA/team including:
Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
Executing money movement transactions at the request of the client and/or FA/PWA
Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)
Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA
Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
Assist Fas/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems
Assist with data entry for key client needs such as new account opening and financial planning at the direction of the Fas/PWAs/teams
Supporting the Fas / PWAs / teams' marketing strategy (e.g., website maintenance)
Assist Fas / PWAs/ teams in delivering against their business plan and client service model
Remaining current on all policies, procedures and new platforms
Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management
ADMINISTRATIVE SUPPORT:
Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with Fas/PWAs/teams as needed)
Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
Assisting with general in-office support functions such as copying, filing and scanning documentation
Preparing and submitting expense reports for processing at the direction of the FA/PWA
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
High School Diploma/Equivalency
College degree preferred
Industry experience is a plus
Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Knowledge/Skills
Detail orientated with superior organizational skills and ability to prioritize
Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
Exceptional writing, interpersonal and client service skills
Strong time management skills
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Adaptable and ability to multi-task
Goal oriented, self-motivated and results driven
Reports to:
Business Service Officer
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Auto-ApplyRemote Client Support Analyst
Remote user support analyst supervisor job
IT Support Analyst (Hybrid)
North Country Business Products is in search of an IT Support Analyst ! We are looking for someone who can effectively assess, resolve, and close point-of-sale hardware and software issues for our clients while providing them with a professional and friendly service experience. Bring your talent and grow with us!
* A hybrid schedule is available once training has been completed.
WHO WE ARE - 100% Employee-Owned Technology Company
When you join our company, you're more than an employee. You're an associate and contribute to NCBP's ownership culture, which means that you share in the value of our profits and our success!
WHO YOU ARE
You are a self-motivated and detail-oriented individual who has exceptional time management and organizational skills. The ideal candidate will know how to juggle multiple tasks at a time as well as the ability to work in a team environment!
WHAT YOU'LL BE DOING
Provide a positive and friendly customer service experience.
Provide timely updates to the client regarding call status and resolution plan.
Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS).
Continuous improvement of client support service quality and efficiency.
Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions.
Working with and establishing rapport with vendors.
WHAT WE'RE LOOKING FOR
Minimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries strongly preferred .
Proficiency with Microsoft Office and Outlook required.
Excellent communication, customer service, and data entry skills required.
Computer software and hardware knowledge are preferred.
Network connectivity and related software experience are preferred.
Experience in either retail, grocery, or hospitality industries is a plus!!
Excellent communication (verbal, written, and listening skills)
Why North Country?
Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industries
True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success
Career Growth - From technical roles to leadership positions with unlimited advancement potential
Great Balance - Mix of fieldwork and office support with travel throughout the beautiful Twin Cities
Ready to Own Your Career?
Join North Country where your problem-solving skills don't just fix systems-they build your financial future. Apply today and discover what it means to be more than an employee. Become an owner.
North Country Business Products - Where Technology Meets Ownership
We attribute our growth and success to the spirit and integrity of our associate owners. From entry-level to leadership positions, we offer challenging career choices and growth potential. If you want to be part of an innovative company and truly share in our success, take a look at what we have to offer!
Come visit us at ***************
Equal Employment Opportunity Statement
North Country is an equal opportunity employer committed to providing employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, as required by applicable federal, state, and local laws. All employment decisions are based on merit, qualifications, and abilities.
As a Minnesota state contractor, we maintain a Compliance Plan in accordance with Minnesota Department of Human Rights requirements and make good faith efforts to recruit from all segments of the population.
We encourage applications from all qualified candidates and provide reasonable accommodations for individuals with disabilities in our application and interview process.
Auto-ApplyProduct Support and Configuration -Warehouse Lending System - Remote US
Remote user support analyst supervisor job
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This position will have primary focus on day-to-day operational support of the Warehouse Financing business. Including but not limited to analytics of user requirements, procedures and solution design to maintain best practice use of the software application. Display strong knowledge of Warehouse Financing Solutions including collaboration with Technology and Product Support teams.
Essential Job Functions:
Handles processes and projects independently at a transactional level
Uses judgment on moderately complex issues with limited supervision
Produce, maintain, and enforce solution design standards, use of specification templates/documents and solution formation processes
Analyze operational procedures and processes and suggest systemic and procedural solutions that meet their individual needs
Ability to configure term sheets and rules in ProMerit; meet client requirements and deadlines
Create, participate, and provide feedback in prospective client and internal documentation
Manage time to Service Level Agreements agreed to with client
Manage tasks related to warehouse financing configuration in ProMerit as assigned
Communicate professionally and timely with clients via conference calls, Teams and email
Coordinate meetings, send out meeting planners and take notes on calls
Builds stable internal working relationships.
Demonstrate ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires
Liaise with teammates to ensure seamless coverage of all client requirements
Other activities as may be assigned by your manager
Qualifications/ Requirements:
Bachelor's degree or equivalent from four-year College or technical school or equivalent combination of education and experience
Mid-level professional with 2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent.
3+ years related industry experience and/or training preferred
Knowledge of the Warehouse Financing Solutions line of business; including use and support of the ProMerit technology platform, warehouse financing operational activities, client services, presentation skills & ability to take on other strategic initiatives.
Proficient knowledge of ProMerit functionality and use cases or ability to learn ProMerit quickly or learn new functionality.
Proficient skills in MS Excel, PowerPoint, Word, WLS and ProMerit (preferred)
Self-motivated and ability to follow items through completion
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; ability to think critically; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies.
Effectively expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations.
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Exhibits confidence in self and others; displays willingness to make decisions; inspires and motivates others to perform well; fosters team cooperation; ensures progress toward goals; acknowledges team accomplishments.
Ability to work independently in a remote work environment.
Understanding of ADO, WLS, and SQL coding a plus
Ability to work in a highly regulated industry with adherence to internal and external compliance requirements related to AML, funds transfer policies, client confidentiality and data security.
#LI-AS1 #LI-Remote
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$55,000.00 - $70,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal
Auto-ApplyHealthcare Data Support Analyst - Microsoft Excel (Remote)
Remote user support analyst supervisor job
Healthcare Data Support Analyst - Microsoft Excel
About Us:
Known for “Delighting the Client” through performance, innovation, and an employee-centric culture, S2Tech is a fast-growing IT consulting company serving clients in over a quarter of the United States. We are widely recognized as a leading provider of both technical and business services in support of Health and Human Services-related projects. Feel free to learn more at ***************
Why S2Tech?:
Stable privately-owned company with a strong reputation for building long-term client relationships through the delivery of consistent value-based service
25+ years providing IT and Business services to private customers and government programs throughout the United States
Expansive client portfolio and active projects - employees benefit from innovative project exposure and in-house skill development training/courses
Corporate culture that emphasizes the importance of family and promotes a healthy work-life balance
Offer competitive pay and a range of benefits, including:
Medical / Dental / Vision Insurance - insurance premium assistance provided
Additional Insurance (Life, Disability, etc.)
Paid Time Off
401(k) Retirement Savings Plan & Health Savings Account
Various training courses to promote continuous learning
Corporate Wellness Program
Be part of a company that gives back through its non-profit organization, Fortune Fund, which was launched in 2001. The goal of the Fortune Fund is to close the rural/urban divide by ensuring children in rural communities in India and the United States understand the importance of education & are aware of professional career opportunities, allowing them to link their professional & educational goals
Job Overview:
S2Tech is seeking a detail-oriented Healthcare Data Support Analyst to support Medicare Part D reporting functions for a large healthcare services client. This role provides hands-on operational support in the end-to-end processing, validation, submission, and reconciliation of Prescription Drug Event (PDE) files to the Centers for Medicare & Medicaid Services (CMS). The analyst will work directly within the PDE production workflow, including processing client data extracts, performing required Excel manipulations, executing secure file transfers (SFTP), submitting files to CMS vendors, and retrieving and organizing CMS response files for internal teams and client consumption. This position also supports narrative preparation and reporting related to PDE submission cycles. This role requires exceptional attention to detail, intermediate Excel skills, basic technical aptitude with SFTP systems, and strong reliability for processing tasks that support regulatory compliance.
Responsibilities:
PDE Cycle Processing
Support the full lifecycle of PDE file submission, including:
Initiate PDE Cycle
Perform required Excel file manipulation and data preparation as part of submission initiation
Compile and validate data extracted from operational databases against CMS file layout requirements
Complete PDE Cycle
Execute Excel transformations and reconciliation activities to support PDE acceptance validation
Track submission statuses and ensure necessary updates are documented for internal teams
Narrative Reporting Support
Assist with preparation of PDE cycle narratives, including:
Summarization of processing activities and results
Formatting documentation
Preparing statistical highlights and validation points
File Submissions & Reporting
Facilitate secure submission of PDE files to CMS vendors via SFTP
Retrieve, download, and organize CMS response files for review and downstream consumption
Deliver P2P (Peer-to-Peer) client reports via SFTP according to established schedules and protocols
Client & Operational Support
Manage CSSC password resets and client SFTP credentials through established security workflows
Maintain accurate operational records and audit documentation related to submissions and file handling
Coordinate with internal processing staff to ensure timely resolution of submission or validation issues
Qualifications:
Technical Skills
Intermediate proficiency in Microsoft Excel, including:
Data formatting and manipulation
Filtering and basic analysis
Template updates and data validation checks
Familiarity with SFTP file transfers, including upload/download workflows
Working knowledge of Microsoft Outlook for communication, scheduling, and task coordination
Ability to navigate operational databases and standardized reporting templates
Competency Requirements
Technological Competence
Effectively utilizes required software, tools, and systems
Demonstrates capability to learn specialized healthcare reporting platforms quickly
Maintains accuracy while working across multiple technical workflows
Reliability
Demonstrated strong attendance and punctuality
Consistently follows through on assigned responsibilities with minimal supervision
Meets deadlines for recurring regulatory processing cycles
Maintains accountability for assigned deliverables
Preferred:
Experience in healthcare operations, Medicare/Medicaid reporting, or claims/PBM data processing
Prior exposure to Medicare Part D, PDE data, or regulatory reporting is a plus but not required
Ability to work with sensitive health data in compliance with HIPAA and data security standards
Strong written communication and documentation skills
S2Tech is committed to hiring and retaining a diverse workforce. We are an equal opportunity employer making decisions without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
Retail Field Analyst
Remote user support analyst supervisor job
Job Type:
Regular
2020 Companies is now hiring a full-time remote Retail Field Analyst
We're looking for a data-driven problem solver who thrives on turning complexity into clarity. The Retail Field Analyst will be a strategic business partner-not just crunching numbers, but driving insights that shape decisions for both internal teams and external clients. This role demands a sharp analytical mindset, strong critical thinking, and the ability to communicate findings in a clear, actionable way.
You'll dive deep into diverse data sets-from coverage models and GIS-driven market analysis to financial performance and ROI tracking-building the connections that reveal what matters most. The ideal candidate has advanced Excel expertise, a strong grasp of analytics, and the curiosity to ask
why
until the story behind the numbers emerges.
Pay: $65,000 + annually based on experience
Location: Remote
Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.
What's in it for you?
Remote work opportunity
Competitive annual salary with weekly pay
On-demand pay options through DailyPay
Comprehensive health, dental, and vision benefits
401k program with company matching
Paid time off and holidays
Mobile phone reimbursement
Scholarship opportunities for employees and families
Employee Assistance Program
Leadership Development Program
Why Join Us
Be more than an analyst-be a strategic partner driving real impact.
Work across multiple business domains, from field coverage to financial ROI analysis.
Gain exposure to diverse tools, advanced analytics, and real-world problem solving.
Collaborate with high-performing teams and industry-leading clients.
Job Description:
Analyze diverse data sets (coverage, GIS, financial, ROI, correlation analysis) to surface key insights that drive business decisions.
Act as a strategic advisor to both internal leaders and external partners, translating data into business recommendations.
Develop, automate, and enhance reporting dashboards in Excel, Power BI, and other BI tools.
Conduct competitive and market analysis to track trends, product launches, and shifts in retailer and brand strategies.
Provide deep-dive analysis into sales performance, consumer behavior, and ROI of retail activities.
Partner with field teams and training departments to ensure insights translate into real-world execution and ROI improvement.
Support ad-hoc research and strategic initiatives across multiple business units.
Present complex findings in a clear, compelling, and executive-ready manner.
Qualifications:
2-4 years of experience in analytics, business intelligence, or strategic research roles.
Bachelor's degree in business Analytics, Economics, Business Administration, Data Science, or related field.
Advanced Excel skills (complex formulas, pivot modeling, data visualization, Power Query) and experience with large datasets.
Familiarity with GIS tools and spatial analysis preferred.
Strong critical thinking skills-able to connect disparate data points into a clear, logical story.
Experience with data visualization tools (Power BI preferred, Tableau or Looker a plus).
Exposure to coding for analysis (Python, SQL, or R) is a plus.
Proven ability to build strong partnerships and influence stakeholders through insights.
Exceptional communication skills-both written and verbal-with the ability to present findings to senior leadership.
Curiosity, adaptability, and a passion for solving business problems with data.1-3 years of work experience in an analytics, strategy, or research-based role
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Auto-ApplyField Optimization Analyst
User support analyst supervisor job in Columbus, OH
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
The Field Optimization Analyst at Safelite leverages operational, scheduling, and customer data to generate actionable insights that optimize field capacity, support effective use of labor resources, and enhance work order management. This role supports Safelite's field operations by analyzing capacity utilization, labor-related trends, work order patterns, and business performance. The analyst identifies opportunities to improve operational effectiveness, team productivity, and customer outcomes, providing data-driven recommendations to inform strategic decisions.
What you will do
* Analyze operational, scheduling, and customer data to identify trends, patterns, and opportunities in field capacity utilization, labor utilization, and work order performance.
* Apply advanced analytics (statistical analysis, segmentation, predictive modeling) to uncover drivers of outcomes such as install conversion, reschedule rates, capacity utilization, and team productivity.
* Develop and maintain dashboards and recurring reports to monitor key metrics, including daily appointment capacity utilization, labor utilization, capacity and scheduled appointment trends, work order completion rates, and field team performance.
* Collaborate with Field Operations, Customer Experience, IT/Data Science, and other teams to support analytical needs and align insights with Safelite's business initiatives.
* Translate analytical findings into clear, actionable recommendations for field leaders, including executive summaries and presentations.
* Aggregate insights from multiple sources (surveys, feedback, operational data) to ensure both customer and field perspectives are represented.
* Other duties assigned by management
* Performs other duties as assigned
* Complies with all policies and standards
Education Qualifications
* Bachelor's Degree in Data Science, Business Analytics, Statistics, or related field. Required
Experience Qualifications
* 4-6 years 3-5+ years in a data or business analyst role, ideally with exposure to field operations, capacity management, labor analytics, or customer analytics required.
* Experience in retail, service, or consumer-facing industry analytics is advantageous.
Skills and Abilities
* Strong analytical and problem-solving skills; ability to analyze large datasets and draw meaningful conclusions.
* Proficiency with data manipulation and BI tools (Excel, SQL, Tableau, Power BI); familiarity with statistical/programming tools (Python, R) is a plus.
* Understanding of field capacity management, labor utilization, scheduling, work order optimization, and customer analytics in a service or retail environment.
* Excellent communication and data storytelling skills; able to distill complex analyses for diverse audiences.
* Strong collaboration and consulting skills; customer-first mindset.
* High attention to detail and data quality.
* Innovative thinking, customer-centric mindset, and strong organizational skills.
This in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
#Li-HL1
Auto-ApplyField Airborne Support Team AMT V A&P
Remote user support analyst supervisor job
Field Airborne Support Team AMT V A&P in Remote
$5,000 Sign On Bonus Eligible
Unique Skills:
At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission.
This is a remote opportunity. Must be available on an on-call basis, with the ability to be on site or dispatched within two hours of the initial contact from Gulfstream.
Recruiting in the Southwest region Louisiana, Oklahoma, New Mexico and Texas.
Education and Experience Requirements High School Diploma or GED required. 8 years aviation maintenance experience (avionics, electrical, and/or mechanical) to include 4 years of relevant Gulfstream aircraft experience. A&P (FAA Airframe and Powerplant) license required. Valid Driver's License required. Other Ability to obtain Passport required. Position Purpose:Perform various technical functions of aircraft maintenance, repair, replacement, and modification of key aircraft components on AOG aircraft on road trips and in the Customer Support organization. Perform aircraft maintenance and perform troubleshooting and repair duties requiring accuracy and skill on customer live in-service aircraft. Supports the customer in diagnosing and resolving technical problems with the aircraft.Job Description Principle Duties and Responsibilities:Essential Functions:
Must be available on an on-call basis, with the ability to be on site or dispatched on the FAST aircraft within two hours of the initial contact from Gulfstream.
Must be able to communicate effectively with the customer, scheduling, FAST flight crews, Tech Ops, business office, vendors, Warranty, Field Service Representatives and Hangar Ops .
Acts as the single point of contact between Gulfstream and the customer to correctly relay the aircraft schedule and return to service expectations .
Perform required. AOG maintenance and necessary servicing of all aircraft mechanical systems .
Work independently and consistently to perform assigned maintenance and avionics tasks within the quoted or standard CMP time with little or no supervision .
Repair, maintain, install, and troubleshoot mechanical and functional components of the aircraft including airframes, engine components, landing gear, electrical components, and control systems .
Coordinate with inspection to ensure compliance with internal and FAA inspection and documentation requirements .
Establishes and maintains a professional working relationship with the customer and provides one-on-one direct familiarization briefings with the customer during the road trip .
Properly identify (tag) customer property and equipment. Store aircraft components and other customer property securely and safely .
Follow standard operating procedures and JSAs when operating ground support equipment .
Operate and oversee use of special support equipment used in removal and installations of major components .
Additional Functions:
Orders and receives all tooling and materials that will be needed to service the AOG acft .
Arranges the shipment of all core units and tooling back to Gulfstream .
Identifies required. advanced troubleshooting techniques for all model acft with assistance from Tech Ops .
Perform other duties as assigned.Other Requirements:
Advanced knowledge of inspection and maintenance procedures for various aircraft models and systems.
Advanced knowledge of pertinent technical reference materials (maintenance manuals, IPCs, Service Bulletins, structural repair manuals, engineering drawings, ADS, etc.).
Must be able to read, write, speak, and understand the English language.
Additional Information
Requisition Number: 229018
Category: Service Center
Percentage of Travel: Up to 100%
Shift: First
Employment Type: Full-time
Posting End Date: 01/02/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft