User support analyst supervisor jobs near me - 134 jobs

A leading consulting firm is seeking a Combat Systems Product Support Analyst to play a vital role in strategic planning and execution for U.S. Navy clients. You will leverage more than 5 years of Navy experience and 3 years of logistics management to provide technical solutions. The ideal candidate will possess a secret clearance and a high school diploma or GED. Opportunities for professional development and benefits are plentiful, including flexible work arrangements that foster a people-first culture. #J-18808-Ljbffr

External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the . Cover Letter and Supporting Documents: * Navigate to the "My Experience" application page. * Locate the "Resume/CV" document upload section at the bottom of the page. * Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Summary The Budget Support Analyst for Brendle Recital Hall provides financial oversight and proactive budget management. This includes the maintenance and reconciliation of all financial transactions, including operating funds managed by this department. This is a part time position that will work around 15 hours/week. Most work can be performed remotely; however, a private workstation/desk on-site will be provided. Essential Functions: * Establishes financial and operational systems to monitor, control, and verify expenditures and carry out financial analyses for the Technical Manager of Brendle Recital Hall and Wait Chapel. * Prepares and manages grant and contract proposals involving a variety of funding sources and agencies. * Prepares correspondence, reports, or other business materials for the team supporting the spaces managed by this staff team in the provost Office. * Develops and prepares budgets and financial reports for the unrestricted operating funds. * Initiates requests for a variety of support services and agencies. * Exercises considerable discretion and independent judgment and can analyze complex information requests and determining complex trends. * Monitors budgets and expenses; maintains and reconciles detailed budgets for multiple accounts. * Provides timely and accurate reports of budget status. * Assists in the annual departmental budget process with accurate expense projection. * Processes all invoices, pcard charges, and expenditure requests. * With the oversight of the Technical Manager of Brendle Recital Hall and Wait Chapel, input, and book events into calendars, assist with rental agreements and contracts. * Assist with organization of information regarding events. Ensuring forms are filled out by booking parties, obtaining detailed information regarding the booking event, rehearsal time and technical requirements. Required Education, Knowledge, Skills, Abilities: * Associates degree, and a minimum of five years of related accounting or business experience, or an equivalent combination of experience and education. * Knowledge of accounting principles. * Ability to analyze and interpret budget guidelines. * Ability to work effectively in a team environment. * Ability to work on assignments that are advanced in nature and require some originality and ingenuity. * Ability to work with little to no instruction on routine work and general instructions on new assignments. * Proficiency with Microsoft Suite programs. * Excellent interpersonal, communications skills (verbal and written), and organizational skills required. * Ability to manage multiple tasks with flexibility, patience, attention to detail and meet deadlines. * Ability to prioritize workload and organize workflow. * Ability to analyze and interpret policy and procedural questions. * Ability to solve problems and make decisions. * Ability to demonstrate sound judgment and discretion in a potentially stressful environment. * Ability to hold sensitive information confidential. * Knowledge of Workday is preferred; or proven ability to acquire knowledge of new systems in a short period of time. * Ability to occasionally help move piano on and off stage for classes. Preferred Education, Knowledge, Skills, Abilities: * Bachelor's degree. * Familiarity with higher education administration current best practices. * Willing to learn AV equipment on an extremely basic level. (ex. turn off equipment and lock up Brendle or put ownership labels on AV gear). * Some experience in events. Physical Requirements: * Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Lifting or carrying pushing or pulling. Environmental Conditions: * No environmental conditions Additional Job Description Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Collects, analyzes, monitors, and reports on the organization's financial matters, managing and ensuring compliance with the organization's financial policies, professional standards and all laws. Responsible for general accounting, fixed assets, accounts payable and expense reimbursement and revenue accounting (including accounts receivable). Job Responsibilities Support, optimize, configure and make recommendations for solutions or improvements to Workday Financial Management & Workday Adaptive Planning environments through new technology or alternative uses of existing technology As the primary support contact for these Workday platforms: performs specialized assignments; uses testing methodologies to identifies & solves complex problems and develops non-traditional solutions through sophisticated analytical thinking Interprets internal/external business environment. Recommends best practices to improve processes or services Impacts achievements of customer, operational, project or service objectives by using Workday & Adaptive tools to optimize/configure/enhance/monitor Foundation Data Model (FDM), Adaptive Planning model, financial reports, dashboards, & analytics. Partner with various departments for written & verbal training, manage integrations, and clearly communicate difficult concepts to team and stakeholders to generate clarity and alignment on projects, initiatives, and various work products, ensuring seamless system functionality and ongoing quarterly releases. May lead functional projects with moderate risks and resource requirements Individual contributor working with direct oversight Performs all other duties as assigned by management Education Bachelor's degree in relevant field preferred Experience Strong understanding of and experience in accounting, financial processes, & reporting within Workday Financials & Workday Adaptive Planning Typically requires 0-2 years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a CSC Analyst, you will provide high-level support to end users via phone and email in a dynamic, fast-paced environment. You will become an expert in the athena One application and resolve client inquiries quickly, accurately, and effectively. Collaborating with cross-functional teams, you contribute to continuous service improvement while managing multiple communication channels simultaneously. Key Responsibilities: Qualified candidates must possess effective communication skills which includes strong written and verbal communication. The ability to think analytically and process complex information into comprehensive terms is a must. Apply organizational skills and attention to detail in all actions to ensure accurate and timely results. Utilize multiple tools provided via telephone with clients to diagnose issues and provide solutions, must be an expert at troubleshooting and split-second analysis. Working cross-functionally (this may include multiple departments, divisions, states and countries) to continuously improve our services. Develop deep product knowledge of athena One to troubleshoot and guide clients via phone and cases. Diagnose complex software issues and deliver clear, actionable solutions. Manage case and communication queues to meet quality and production targets. Use Salesforce CRM to track and respond to client inquiries promptly. Communicate efficiently with internal teams and external clients to manage expectations and status updates. Embrace continuous learning and share knowledge to enhance team expertise. Own special project assignments and actively participate in departmental goals. Required Qualifications: High school diploma or GED. 3-4 years of professional business experience. Exceptional customer service skills with the ability to manage client expectations. Strong multitasking ability in a fast-paced, technology-driven environment. Hardware and Software troubleshooting experience is a preferred background as strong technical acumen is necessary to be successful in this role Proven Teaching ability. It's not enough to give our clients the right answer, you have to ensure they understand the answer and teach them the context and/or business process for achieving a successful outcome on their own in the future Ability to multitask in a demanding, fast-paced environment. Extreme comfort level with having multiple windows open, systems up and running, quickly navigating between screens, all while providing excellent service to our customers, responding to emails and resolving client cases, often simultaneously Preferred Qualifications: 2+ years in a call center or customer service role. Experience in hardware/software troubleshooting. Proficiency with MS Office, Salesforce, and common web browsers. Ability to explain solutions effectively and teach clients for future success. Why athenahealth? Opportunity to grow and advance through skill development. Collaborative and innovative team culture. Work-from-home flexibility with structured schedules. Be part of a company dedicated to simplifying healthcare for providers and patients. Expected Compensation The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers ******************************************************

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities. Position is available in 3-different locations: Brooks, KY, Columbus, OH and Whitestown, IN. Work Complexity: Provides complex maintenance and support for endpoint devices Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead Primary Duties and Responsibilities: Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements Provides feedback regarding requirements and provides recommendations Project/Task Planning: Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups Provides input to cost/time estimates Documents discussion and agreements Deployment: Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints Plans and schedules the installation and deployment projects Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications Submits or updates configuration items within management tools Develops and documents procedures for performing configuration changes, updates and upgrades Testing: May participate in the unit testing for new deployments or new components and remediates problems Provides feedback or remediation approaches on new software performance and testing Technical Support: Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems Creates temporary solutions until permanent solutions can be implemented Coordinates the resolution of escalated application, hardware and software problems Ensures that all technical resources are available for meetings that include video conferencing Documents and reviews solutions to common problems and responses for frequently asked questions Business Continuity & Disaster Recovery: Implements contingency plans including reliable backup and restore procedures, as needed Research/Evaluation: May participate in R&D POC efforts May provide recommendations per customer feedback Policies, Procedures, and Standards: Adheres to policies, procedures and standards Makes suggestions for policies and procedures and standards for Endpoint operational processes Inventory/Asset Management: Supports IT inventory/asset management processes Training: May provide on-the-spot training to end users Identifies end-user training needs Participate in the development of training materials, as needed Coaching/Mentoring: Provides coaching and guidance to team members Required Skills and Qualifications: Bachelor's Degree in Computer Science, certifications or equivalent work experience Typically has 3-5 years in functional position or related work experience, education or training Adaptability: Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others' reluctance to change. Fosters flexibility through cross-training and developmental work assignments Communications for Results: Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action Customer Service Orientation: Basic (B): Asks questions and conducts investigations in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of one's actions Information Seeking: Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue Problem Solving: Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration Teamwork: Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance Thoroughness: Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated CompaniesAffiliated Companies: AmerisourceBergen Drug Corporation

Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the Commercial Banking Loan Portfolio. As a Credit Support Analyst within the Commercial Bank team, you will be tasked with assessing compliance with credit agreement terms for a designated portfolio of borrowers. Your role will involve interpreting financial and other covenants included in credit agreements to ascertain whether borrowers are adhering to the terms of the credit agreements or are in default. Your responsibilities will encompass both syndicated loans and bilateral agreements. Job Responsibilities Determine whether corporate borrowers have breached covenants, and as a result, have defaulted on the terms of their credit agreements Interpret credit agreements and other legal documents to determine which co-borrowers, guarantors and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation Perform credit analysis, review documentation and monitor ongoing compliance with financial covenants within an assigned portfolio of borrowers Independently calculate cash flow and leverage ratios in accordance with specific terms laid out in credit agreements Develop strong knowledge of secured lending products including borrowing base credit facilities Determine the grid-based performance pricing that applies to borrower so the bank gets adequately compensated for credit risk Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners Required qualifications, capabilities, and skills Ability to identify and summarize key points in written reviews of credit-related transactions Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc.. Strong verbal & written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management High proficiency in using MS Office tools including MS Excel Preferred qualifications, capabilities and skills Bachelor's degree in Business/Accounting preferred

Join the People Helping People Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service. The Opportunity The Client Delivery Analyst III supports the successful implementation of various complex financial institution debit and/or credit projects by executing technical tasks and performing quality checks. Incumbent will lead client consultation on business and technical requirements, and incorporate the requirements into the overall project plan. Incumbent will be assigned complex, evident client projects, and will assume a technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables. Day in the Life Meet with the client to discuss specifications for complex projects, work with the client and vendors to determine project options, and facilitate meetings with key client personnel as needed. Complete Gap Analysis, as needed, to define system set-up requirements. Provide consulting and guidance to the client on the best approach to meet their business requirements for assigned implementations. Understand client business requirements; communicate between technical groups at client and vendor locations, and data map technical files between systems. Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. Identify and report outstanding issues to the assigned project manager; assist with issue resolution. Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team. Validates system parameters and conducts testing, modifying program parameters when necessary. Provide technical support to clients during the design, development, and implementation phases of the project. Provide extended hour post-implementation support for projects, and occasional on-site support as needed. Follows change control and appropriate change management processes and helps ensure that less tenured Business Analyst- Project Consultants understand and follow these processes. Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations. Assist with identifying improvements to the defined processes within the department. Assists with training and mentorship of less tenured Analysts. Assists in developing new product/ service requirements templates and procedural steps Understand and complete tasks associated with various types of department projects Provide after-hours on-call support for project installations as needed. Perform other duties as assigned. Qualifications Bachelors degree in a related field and/or equivalent combination of experience and education is required. Training in Six Sigma Methodology and project management certification preferred. Seven (7) years of related experience in the payment processing industry required. Thorough understanding of payment card products, support services, and processes required. Five (5) years of related experience in business or system analysis required. Three (3) years of client-facing project support experience required. Experience required in completing card processing conversions that require migrating data from one processing platform to another. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $75,800.00 - $96,700.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here . This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at ********************* for assistance.

About the Role Harris School Solutions is seeking a detail-oriented and customer-focused NextGen Support Analyst to join our Support Services team. This role is pivotal in delivering high-quality technical support for our NextGen software solutions, ensuring customer satisfaction, and contributing to continuous process improvement. Key Responsibilities Customer Support: Respond to support tickets with accuracy and timeliness, resolving technical issues and guiding users through solutions. Technical Troubleshooting: Assist with diagnosing and resolving software-related problems, escalating complex issues as needed. Documentation: Maintain and contribute to internal knowledge bases and support documentation to ensure consistent and accurate responses. Customer Engagement: Communicate effectively with clients to understand their needs, provide updates, and build trust. Training Support: Participate in onboarding and training sessions for new team members and clients, ensuring clarity and consistency. Process Improvement: Use data and feedback to identify inefficiencies and propose enhancements to support workflows. Billing and Renewals Assistance: Support the team in managing customer billing inquiries and renewal processes. Qualifications Associate's or Bachelor's degree in a related field, or equivalent experience. 2+ years of experience in a technical support or customer service role, preferably in a software environment. Experience with financial software, especially in school district setting, is strongly preferred. Strong problem-solving and analytical skills. Excellent written and verbal communication abilities. Familiarity with support ticketing systems and remote troubleshooting tools. Desired Qualities Empathy and approachability in customer interactions. Initiative and curiosity to learn and improve. Ability to work independently and collaboratively. Strong organizational skills and attention to detail.

About Us Our company is on a mission to reduce food waste and make high-quality, affordable food accessible to everyone. Through our innovative app-based marketplace, we connect shoppers with discounted perishable items while helping retailers turn would-be waste into revenue and meaningful environmental impact. We're growing quickly across North America and partnering with retailers of all sizes to expand our reach. If you're passionate about creating real change for people and the planet, we'd love for you to join us. Your work here will directly contribute to a mission that helps families save money, reduces waste, and builds a more sustainable future. What We're Looking For We're looking for a Support Analyst to join our team for an 18-month Maternity Leave contract beginning in January 2026 (Start date TBD). This is a remote position, and is open to candidates currently residing in Canada or the US. As a Support Analyst at Flashfood, you'll be a key member of the Customer Support team, responsible for ensuring a seamless experience for our users and partners. You'll combine technical expertise, analytical thinking, and strong communication skills to diagnose, troubleshoot, and resolve complex issues across our platform. In this role, you'll work closely with the customer support, engineering, and product teams to investigate incidents, analyze data, and identify root causes - going beyond quick fixes to drive lasting improvements. You'll monitor system performance, develop workarounds when needed, and ensure timely, empathetic communication with all stakeholders. What You'll Do Technical Support & Troubleshooting Triage and resolve technical issues across the Flashfood platform, identifying root causes and providing timely solutions. Monitor system performance and analyze logs, dashboards, and data to detect issues or trends. Write and run SQL queries to validate data, investigate incidents, and support decision-making. Track recurring issues and collaborate on long-term fixes to prevent future incidents. Collaboration & Escalation Partner with Engineering, Product, and Operations teams to escalate complex issues with clear documentation and context. Participate in incident management to ensure quick resolution and effective communication. Support the Customer Support team by handling technical escalations and ensuring a seamless user experience. What You Bring Exceptional attention to detail with strong analytical, prioritization, and time management abilities in fast-paced environments Excellent written and verbal communication skills 1+ year of experience in IT support, QA engineering, and customer service Proficient with mobile applications across Android and iOS platforms Skilled in working with REST APIs and JSON data Hands-on experience with MongoDB, SQL, and other data stores Experienced in log analysis and debugging using monitoring tools What We Offer Competitive salary, equity, and comprehensive benefits. Mission-driven work that reduces food waste and expands access to affordable food. 100% remote work with flexibility and trust. A fast-growing, collaborative team with big ambitions. Real opportunities for career growth and professional development. Flashfood is an equal opportunity employer and is committed to building a diverse, inclusive, and equitable workplace. We welcome candidates from all backgrounds and experiences, and we're dedicated to creating an environment where everyone feels supported and empowered to do their best work.

ORGANIZATION INFORMATION: Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives. POSITION SUMMARY: The EHR Support Specialist is the subject matter expert for the utilization of the OCHIN Epic Electronic Health Record (EHR) and the Social Solutions ETO systems across all of the organization. This position supports process redesign, system refinement, and implementation to ensure the organization achieves maximum benefit from the Epic and ETO EHR systems. Responsible for coordinating user training and ongoing support, contributes to and supports policy and procedures to support clinical systems and promotes process, redesign and change management. Additionally, this position conducts technical training needs assessment and develops training and other resources for staff to increase competency. This position will work directly with all clinical staff and providers, such as, but not limited to, MDs, Dos, MAs, LPNs, RNs, Care Coordinators, Clinical Pharmacists, Behavioral Health Providers and Therapists and Medical Providers. SALARY: $64,800- $77,700 BENEFITS: * PTO * Vision * Dental * Health * 401k * Sick time ESSENTIAL JOB FUNCTIONS: Essential functions of the job include, but are not limited to, traveling, driving, using a computer for typing and conducting research, speaking and presenting in front of others, analyzing data, and attending meetings. MAJOR AREAS OF RESPONSIBILITY: * Completes required training and maintains both Epic and ETO proficiency. * Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application across the entire organization. * Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes. * Collaborate with OCHIN and advisory workgroups to optimize use of the Epic system through implementation of new practice management and EHR features and upgrades. * Collaborate with OCHIN and the necessary clinical personnel to test new features and upgrades prior to implementation. * Work with various support vendors to ensure proper establishment and ongoing transfer of clinical data via HL7 interfaces between various systems. * Create and manage Epic report creation and/or modification needs across the organization. * Work with Quality and Evaluation team to develop methods to monitor population specific clinical data for implementation of UDS reports, Ryan White Services Report, Meaningful Use, PCMH and Quality Improvement. * Maintain member-managed system setup such as the provider master file, security, and preference lists, SmartPhrases for all impacted service areas. * In collaboration with clinic personnel, this position has the primary responsibility for the development and maintenance of EHR Workflows within Epic. * Attend practice management and other clinical meetings as required. * Coordinate and provide all initial EHR training to new staff and providers across the organization. * Provide go-live support to all clinic staff, providers and Epic users for all upgrades, patches and functionality changes within the EHR. * Coordinate the issuance of Epic ID and password for new users and providers. * Provide necessary refresher and/or ongoing EHR competency/efficiency training for existing Epic users and providers. * Support EHR upgrade training for all staff and providers in collaboration with OCHIN. * Accomplish all required general maintenance of the ETO electronic record, including adding, deleting and modifying access for all users. * Create and/or modify touchpoints in ETO in order to collect data, monitor key performance indicators and report as necessary. * Create, implement and maintain the necessary data extractions from the ETO system as well as the necessary data imports into the ETO system. * Create and implement accurate ETO related data collection, reports, and documentation necessary to provide required data for federal, state, agency and board purposes. * Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. that includes an understanding, awareness, and respect for diversity. * Other duties as assigned. EDUCATION/LICENSURE: * Bachelor's degree preferred Knowledge, Skills, Abilities and other Qualifications: * Minimum of two years' experience in a clinical setting supporting Epic required * EPIC Ambulatory certification required * Previous experience with Epic required * ETO experience and/or certification is preferred * Strong oral and written communications * Able to explain complex subjects in a clear and engaging manner * Able to understand clinical needs, workflows and requirements in a primary care setting * Must have excellent organizational, communication, and presentation skills, as well as public speaking skills * Experience with and ability to provide high quality customer service. * Willingness to travel as necessary * Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. * Must be able to maintain individuals' confidentiality. * Reliable transportation, driver's license and proof of auto insurance required. OTHER INFORMATION: Background and reference checks will be conducted. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA

Who We Are At K1x, we are transforming the tax software landscape with cutting-edge technology that simplifies and streamlines complex tax processes. Our AI-powered solutions help businesses and tax professionals reduce administrative burdens, ensure compliance, and deliver an exceptional client experience. We are committed to providing world-class, AI-driven support that helps clients resolve issues quickly and efficiently. As a Client Support Specialist, you will be the first point of contact for customer inquiries, delivering responsive, high-quality support through messaging, ticketing, and AI-powered self-service solutions. You'll manage multiple client conversations at once, resolve issues, and escalate more complex concerns when needed. This role is perfect for someone who is curious, solution-oriented, and eager to challenge “why not” instead of defaulting to “cannot.” You'll also play a critical role in optimizing our AI and automation tools to reduce ticket volume, improve response times, and empower clients to self-serve whenever possible. What You'll Do Client Support & Problem Solving Provide fast, professional, and empathetic customer support through messaging and ticketing channels Manage multiple client conversations simultaneously, ensuring timely responses and effective issue resolution Document and escalate complex cases to Product, Engineering, or Client Success teams when necessary Partner with the Client Success team to deliver seamless client experiences across support and account management AI & Self-Service Optimization Leverage AI tools to enhance client interactions and improve ticket resolution efficiency Analyze client inquiries to identify insights and recommend opportunities to optimize AI-powered chatbots, self-help resources, and automated workflows Expand and refine the knowledge base to address recurring questions and emerging product issues Continuous Improvement & Collaboration Monitor support trends and client feedback to proactively identify areas for improvement Collaborate with Product and Engineering teams to surface recurring issues and advocate for product enhancements Contribute to internal documentation and training materials to strengthen support processes Success Criteria To be successful in this role, you will: Resolve client inquiries efficiently, maintaining a high volume of tickets while ensuring accuracy and quality Respond quickly to client messages, achieving strong first-response times and delivering a seamless support experience Manage multiple, rapid-fire conversations, shifting seamlessly between varying levels of complexity, urgency, and client needs Drive timely issue resolution, minimizing delays and streamlining workflows for faster outcomes Maintain high customer satisfaction, consistently achieving strong CSAT scores through clear, effective communication and support Optimize AI and self-service solutions, proactively improving automation tools to enhance the client experience and reduce ticket volume Effectively manage escalations, resolving most cases at the first level while properly elevating complex concerns Stay composed under pressure, remaining adaptable and solution-oriented in a fast-paced environment Requirements 5-7 years of experience in client support or technical customer service, ideally in a B2B SaaS environment Experience managing messaging-based customer interactions and handling multiple conversations at once Familiarity with Zendesk, HubSpot, or other service hub platforms - experience with AI-driven support tools is a plus Strong problem-solving skills and a curiosity-driven mindset - you're always looking for better ways to support clients Ability to communicate with mid-market and enterprise clients in a professional, brand-aligned manner Comfort working in a fast-paced, evolving environment with a willingness to adapt and optimize Why Us? Be part of a company pioneering AI-driven client support in tax software Work in a 100% remote environment with a collaborative, supportive team Gain exposure to cutting-edge AI, automation, and self-service technologies Within one year, grow into senior support or client success roles with clear career progression Thrive in a growing startup culture that values innovation and problem-solving Access competitive benefits, including unlimited PTO, holidays, healthcare, and 401K Benefits Unlimited Vacation Policy + Sick Time Fully Remote Opportunity Benefits/401K Growing Startup Culture Unlimited Vacation Policy + Sick Time + Holidays Paid Parental Leave Fully Remote Opportunity Healthcare Benefits and 401K Growing Startup Culture

IT Support Analyst (Hybrid) North Country Business Products is in search of an IT Support Analyst ! We are looking for someone who can effectively assess, resolve, and close point-of-sale hardware and software issues for our clients while providing them with a professional and friendly service experience. Bring your talent and grow with us! * A hybrid schedule is available once training has been completed. WHO WE ARE - 100% Employee-Owned Technology Company When you join our company, you're more than an employee. You're an associate and contribute to NCBP's ownership culture, which means that you share in the value of our profits and our success! WHO YOU ARE You are a self-motivated and detail-oriented individual who has exceptional time management and organizational skills. The ideal candidate will know how to juggle multiple tasks at a time as well as the ability to work in a team environment! WHAT YOU'LL BE DOING Provide a positive and friendly customer service experience. Provide timely updates to the client regarding call status and resolution plan. Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS). Continuous improvement of client support service quality and efficiency. Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions. Working with and establishing rapport with vendors. WHAT WE'RE LOOKING FOR Minimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries strongly preferred . Proficiency with Microsoft Office and Outlook required. Excellent communication, customer service, and data entry skills required. Computer software and hardware knowledge are preferred. Network connectivity and related software experience are preferred. Experience in either retail, grocery, or hospitality industries is a plus!! Excellent communication (verbal, written, and listening skills) Why North Country? Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industries True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success Career Growth - From technical roles to leadership positions with unlimited advancement potential Great Balance - Mix of fieldwork and office support with travel throughout the beautiful Twin Cities Ready to Own Your Career? Join North Country where your problem-solving skills don't just fix systems-they build your financial future. Apply today and discover what it means to be more than an employee. Become an owner. North Country Business Products - Where Technology Meets Ownership We attribute our growth and success to the spirit and integrity of our associate owners. From entry-level to leadership positions, we offer challenging career choices and growth potential. If you want to be part of an innovative company and truly share in our success, take a look at what we have to offer! Come visit us at *************** Equal Employment Opportunity Statement North Country is an equal opportunity employer committed to providing employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, as required by applicable federal, state, and local laws. All employment decisions are based on merit, qualifications, and abilities. As a Minnesota state contractor, we maintain a Compliance Plan in accordance with Minnesota Department of Human Rights requirements and make good faith efforts to recruit from all segments of the population. We encourage applications from all qualified candidates and provide reasonable accommodations for individuals with disabilities in our application and interview process.

GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve application, functional and technical issues associated with the Judiciary financial management software applications. Ths position is located within the United States and will be a full remote position. **Responsibilities** + Provide support for Judiciary-unique financial management software applications + Utilize ITSM tool to create or track issues/requests + Provide timely updates to tickets + Perform remote troubleshooting + Determine the best solution based on the issue and details provided by user + Properly escalate unresolved queries to the next level of support + Ensure proper recording, documentation, and closure for each issue + Follow up with users, provide feedback and see problems through to resolution + Preserve and grow the knowledge base for supported applications + Review and provide recommendations regarding application instructional or procedural documentation **Qualifications** Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience + Minimum 2 years of IT work experience + Strong understanding of troubleshooting IT issues + Flexibility and adaptability to handle different product service calls + Good verbal and written communication skills Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust Preferred Skills and Experience + Experience with ServiceNow + Software application Management experience + Networking/Security experience + Knowledge of the following products: + Microsoft Office & Teams + Understanding of ITIL best practices + Background in federal court operations + Court experience with financial management applications **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $47,000.00 - USD $60,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2026-7342_ **Category** _Information Technology_ **Position Type** _Full-Time_

Healthcare Data Support Analyst - Microsoft Excel About Us: Known for “Delighting the Client” through performance, innovation, and an employee-centric culture, S2Tech is a fast-growing IT consulting company serving clients in over a quarter of the United States. We are widely recognized as a leading provider of both technical and business services in support of Health and Human Services-related projects. Feel free to learn more at *************** Why S2Tech?: Stable privately-owned company with a strong reputation for building long-term client relationships through the delivery of consistent value-based service 25+ years providing IT and Business services to private customers and government programs throughout the United States Expansive client portfolio and active projects - employees benefit from innovative project exposure and in-house skill development training/courses Corporate culture that emphasizes the importance of family and promotes a healthy work-life balance Offer competitive pay and a range of benefits, including: Medical / Dental / Vision Insurance - insurance premium assistance provided Additional Insurance (Life, Disability, etc.) Paid Time Off 401(k) Retirement Savings Plan & Health Savings Account Various training courses to promote continuous learning Corporate Wellness Program Be part of a company that gives back through its non-profit organization, Fortune Fund, which was launched in 2001. The goal of the Fortune Fund is to close the rural/urban divide by ensuring children in rural communities in India and the United States understand the importance of education & are aware of professional career opportunities, allowing them to link their professional & educational goals Job Overview: S2Tech is seeking a detail-oriented Healthcare Data Support Analyst to support Medicare Part D reporting functions for a large healthcare services client. This role provides hands-on operational support in the end-to-end processing, validation, submission, and reconciliation of Prescription Drug Event (PDE) files to the Centers for Medicare & Medicaid Services (CMS). The analyst will work directly within the PDE production workflow, including processing client data extracts, performing required Excel manipulations, executing secure file transfers (SFTP), submitting files to CMS vendors, and retrieving and organizing CMS response files for internal teams and client consumption. This position also supports narrative preparation and reporting related to PDE submission cycles. This role requires exceptional attention to detail, intermediate Excel skills, basic technical aptitude with SFTP systems, and strong reliability for processing tasks that support regulatory compliance. Responsibilities: PDE Cycle Processing Support the full lifecycle of PDE file submission, including: Initiate PDE Cycle Perform required Excel file manipulation and data preparation as part of submission initiation Compile and validate data extracted from operational databases against CMS file layout requirements Complete PDE Cycle Execute Excel transformations and reconciliation activities to support PDE acceptance validation Track submission statuses and ensure necessary updates are documented for internal teams Narrative Reporting Support Assist with preparation of PDE cycle narratives, including: Summarization of processing activities and results Formatting documentation Preparing statistical highlights and validation points File Submissions & Reporting Facilitate secure submission of PDE files to CMS vendors via SFTP Retrieve, download, and organize CMS response files for review and downstream consumption Deliver P2P (Peer-to-Peer) client reports via SFTP according to established schedules and protocols Client & Operational Support Manage CSSC password resets and client SFTP credentials through established security workflows Maintain accurate operational records and audit documentation related to submissions and file handling Coordinate with internal processing staff to ensure timely resolution of submission or validation issues Qualifications: Technical Skills Intermediate proficiency in Microsoft Excel, including: Data formatting and manipulation Filtering and basic analysis Template updates and data validation checks Familiarity with SFTP file transfers, including upload/download workflows Working knowledge of Microsoft Outlook for communication, scheduling, and task coordination Ability to navigate operational databases and standardized reporting templates Competency Requirements Technological Competence Effectively utilizes required software, tools, and systems Demonstrates capability to learn specialized healthcare reporting platforms quickly Maintains accuracy while working across multiple technical workflows Reliability Demonstrated strong attendance and punctuality Consistently follows through on assigned responsibilities with minimal supervision Meets deadlines for recurring regulatory processing cycles Maintains accountability for assigned deliverables Preferred: Experience in healthcare operations, Medicare/Medicaid reporting, or claims/PBM data processing Prior exposure to Medicare Part D, PDE data, or regulatory reporting is a plus but not required Ability to work with sensitive health data in compliance with HIPAA and data security standards Strong written communication and documentation skills S2Tech is committed to hiring and retaining a diverse workforce. We are an equal opportunity employer making decisions without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

at eXp Realty We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the state of Illinois. Who is eXp? Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us at eXp Realty - a 8x Glassdoor Best Places to Work organization! What you will do: eXp Realty is looking for an experienced, resourceful, and positive Administrative Support Analyst (ASA) to support the state's Brokerage Operations team. The ASA is someone who is innovative and can work autonomously. The ASA will work to help the broker team to systemize and streamline the state brokerage processes in order to create agent success obsessed experience for new agents. Assist new agents with joining eXp Realty; application process for state licensing commission, MLS, and associations Conducts License audit - compare brokerage roster vs. state roster to maintain compliance Maintain compliance with state and eXp requirements Create shareable and visual content for newsletters, agent recognition, state media pages via Canva, Mailchimp, Google Slides Interdepartmental liaison for brokers and agents Defensible position and risk management mindset Assist with Agent and State Trello Boards Manage State Calendar Assists with management of Local Board Associations to include; auditing, invoicing, and compliance Ability to pivot in accordance with the businesses needs Liaison to: MLS Boards, Non-eXp Brokerages, Agents and Vendors Special Projects as directed by Brokerage Operations Other Duties As Assigned How you will grab our attention: High school diploma required or equivalent years of applicable experience 0-2 years experience in administration and/or operations Experience in the real estate industry strongly preferred Strong ability to multitask Excellent verbal and written communication skills Strong knowledge of Microsoft Office/Google Suite What eXp provides: Fully remote environment Unlimited PTO for salaried employees 401k with 4% match (immediate vesting) Robust Medical, Dental, & Vision benefits Company provided equipment Monthly Technology Stipend FSA & HSA with employer contributions Stock option grant Health & Wellness incentives 100% Paid Parental Leave If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply! The total base pay for this position starts at $22 per hour in our lowest geographic cost of living market up to $25 per hour in our highest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training. Base pay is only one part of the total compensation package offered to employees in recognition of their hard work and is determined within a range to allow for growth and development within a role. EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Want to be a bswifter? At bswift we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We're looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! The primary objective of the Client Services Client Analyst II position is focused on servicing bswift clients and their employees to create raving fans. The Client Analyst II is responsible for maintaining the client benefits website, documenting and executing benefits related processes, and offering support to the client, their participants and to the bswift service center. Responsibilities Ongoing service delivery to support client requirements and needs Serve as first level system support for each assigned client Perform ongoing audits and file reviews, ensuring data and results accuracy Manage daily/weekly/annual incoming and outgoing file processing Execute research and analysis to resolve participant cases Execute client specific reporting Support ACA processing Perform testing to support bswift system releases Review release documentation for understanding Execute processes as outlined in the Admin Guide Perform system configuration and testing to meet client requirements for projects and annual enrollment Provide timely responses to client inquiries through research and analysis Billing tasks, which include: generating invoices, posting payments and reconciling receivables Qualifications Advanced proficiency in MS Excel, working knowledge of MS Office products Extensive experience with databases, as well as data interpretation and data manipulation Ability to think outside the box Strong problem-solving skills Communication skills to convey updates and engage with client contacts and internal teammates Experience in benefits administration system technology, payroll, HRIS or related software Education: Bachelor's degree (B. A.) from four-year college or university; or equivalent relevant work experience. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member's unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Remote first, Office friendly environment! No time to commute? No problem! Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $22-29/hr, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago's Best and Brightest Companies to Work For , as well as one of the Nation's Best and Brightest Companies to Work For year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we'd love to hear from you!

Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? We make wealth management simpler! A SaaS solution that is the back office for professional wealth managers Our software reports, trades, and bills investment accounts 100% remote company with great benefits Startup, small-company atmosphere Passionate and excited about great software and making our clients happy What will you do at this job? Discuss investments and software functionality with wealth manager clients Provide technical support by resolving issues and questions by phone and email Give webinars and 1-on-1 training to clients Implement new clients by converting data from their old software Assist in testing products with new software releases Help troubleshoot software bugs and work with development team to make fixes Build processes and procedures to help new team members Write and maintain documentation and articles about software functionality What qualifications would help me be successful at FinFolio? Familiar with market operations (Exchanges, stocks, bonds, etc.) Excellent written and verbal communication skills in English Must be reliable and self starting, with a strong attention to detail Based in the USA, with a quiet home office and fast internet Must be tech savvy, able to write scripts and use macro languages Finance degree, Series 63 or equivalent experience Would be a plus to know FTP, SQL, DOS Batch, or REST APIs How do we work remotely? You need a quiet home office, suitable for video, telepresence and meetings Slack & Pragli for intra-office communication (you will be on video often) GMail for communication with clients and data vendors Gusto for HR and payroll Google Drive for documents, spreadsheets, etc. Hubspot for contact management and help desk Why should you work here? Work with a team that is excited and passionate about what they do Help support an amazing, best-in-class product that is fun to use Competitive salary + health/dental + unlimited paid time off + 401K match Interact with interesting and successful financial advisor clients

Customer Support Associate I The Customer Support Associate is a full-time position reporting to the Support Manager and is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate is a motivated individual who is customer focused and uses their analytical skills to find the root cause of an issue. The shift for this role is: 9am to 6pm EST. Let's talk about Responsibilities: Provide effective software support to clients and customers reporting problems with MatrixCare and supporting products. Incoming and outbound Calls as well as working out of Salesforce helpdesk Queue. Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions. Perform basic and advanced troubleshooting and problem replication in order to identify/verify underlying cause of customer reported problems Utilize experience, knowledge base, user guides and other internal resources to resolve application and technical issues. Requires critical thinking with strong researching and analytical skills. Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision Contribute to the maintenance and improvement of knowledge base as a tier one resource Escalate calls to second tier analyst according to defined support processes Perform assigned tasks such as testing reported issues, webinars and mentoring Demonstrate proactive communication to clients after identifying common issues reported to support Contribute to the monthly team goals Participate in paid after hour on call rotation Let's talk about Experience and Qualifications: Excellent customer service skills Good problem-solving and prioritization abilities Excellent verbal and written communication skills Basic computer skills Ability to work in a team environment Ability to multi-task Knowledge of software support methodologies and/or the post-acute healthcare industry is preferred. Home health or clinical experience is preferred. Bachelor's Degree or equivalent work experience Ability to solve clinical problems on an innovative home health software product. One to two years' experience working with software support. Prior Helpdesk a plus. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $20.00/hr - $33.69/hr For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

JobID: 210663299 JobSchedule: Full time JobShift: : Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the combined Commercial and Investment Bank Loan Portfolio. As a Credit Monitoring Analyst, you will be responsible for assessing compliance with credit agreement terms. In this role, you will interpret financial and other covenants included in credit agreements to determine whether borrowers are meeting the terms of the credit agreements or are in default. The credit agreements cover syndicated loans and bilateral agreements. Job Responsibilities * Complete set up of reporting requirements and financial covenants in a wide variety of new credit agreements and other executed documents in the bank system, including Syndicated Credit Agreements and other externally prepared agreements * Translate legal and structural terms into operational and monitoring requirements for ongoing compliance * Conduct periodic reviews and continuous monitoring of the borrower's financial covenants and collateral based on the credit agreement requirements * Interpret complex attorney/externally prepared credit agreements and other legal documents to determine which co-borrowers, guarantors, and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation * Review documentation and monitor ongoing compliance with financial covenants with bilateral agreements and syndicated loans from different lending institutions * Independently calculate cash flow, leverage ratios, and required covenant values in accordance with specific terms laid out in credit agreements * Perform detailed Borrowing Base calculations and reconciliations for Secured Lending cases * Validate collateral documentation such as AR aging, inventory listings, and ineligible summaries * Compare executed Credit Agreements to the corresponding Credit Approval and term sheets to verify alignment and report discrepancies * Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners * Partner with Risk, Credit, and Operations teams to resolve discrepancies or clarifications within loan documentation and operation Required Qualifications, Capabilities, and Skills * Bachelor's degree in business/accounting preferred * Three or more years of experience in Credit Monitoring, Credit Administration, Credit Review, or Loan Operations in Commercial, Business, or Investment Banking * Proven experience reviewing and interpreting Credit Agreements and Syndicated Loan Structures * Maintain strong knowledge of various facility types, including Revolvers, Term Loans, LCs, Bridge Loans, and Asset-Based structures * Working knowledge of various facilities structures including Asset Based Lending, Real Estate Banking and Security Valuation * Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc. * Strong understanding of facility structures and their downstream operational effects. * Excellent attention to detail, accuracy, and risk discipline * Strong verbal and written communication to effectively communicate with various stakeholders and across levels * Ability to work independently with minimum supervision including demonstration of good time management * High proficiency in using MS Office tools including MS Excel