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Voip technician vs software support technician

The differences between voip technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a voip technician and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $68,166 average annual salary of a voip technician.

The top three skills for a voip technician include unity, unified communications and technical support. The most important skills for a software support technician are customer service, troubleshoot, and java.

Voip technician vs software support technician overview

Voip TechnicianSoftware Support Technician
Yearly salary$68,166$79,670
Hourly rate$32.77$38.30
Growth rate10%10%
Number of jobs28,937117,059
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 59%
Average age4242
Years of experience22

Voip technician vs software support technician salary

Voip technicians and software support technicians have different pay scales, as shown below.

Voip TechnicianSoftware Support Technician
Average salary$68,166$79,670
Salary rangeBetween $44,000 And $104,000Between $55,000 And $113,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-RSM US
Best paying industry-Finance

Differences between voip technician and software support technician education

There are a few differences between a voip technician and a software support technician in terms of educational background:

Voip TechnicianSoftware Support Technician
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 59%
Most common majorComputer Information SystemsComputer Science
Most common collegeUniversity of Southern CaliforniaStanford University

Voip technician vs software support technician demographics

Here are the differences between voip technicians' and software support technicians' demographics:

Voip TechnicianSoftware Support Technician
Average age4242
Gender ratioMale, 87.8% Female, 12.2%Male, 73.8% Female, 26.2%
Race ratioBlack or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between voip technician and software support technician duties and responsibilities

Voip technician example responsibilities.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Configure switches / routers to include port security and enhance connectivity to LAN segments.
  • Install and remove of network routers and switches.
  • Remedy are used for trouble and work order reporting.
  • Assist the NOC with surveillance in high demand situations.
  • Handle the asset management of new and old telecommunication and network equipment.
  • Show more

Software support technician example responsibilities.

  • Manage desktop services team members to provide SLA agreements within network support services department.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
  • Develop web base MySQL database using HTML, PHP and Java for affiliate program.
  • Implement event handling using Java, Ajax and ExtJS.
  • Support medium networks of multiple OS computers with design, configuration and maintenance services.
  • Show more

Voip technician vs software support technician skills

Common voip technician skills
  • Unity, 10%
  • Unified Communications, 8%
  • Technical Support, 8%
  • CUCM, 7%
  • Escalate, 6%
  • Voip Phones, 6%
Common software support technician skills
  • Customer Service, 14%
  • Troubleshoot, 10%
  • Java, 7%
  • Database, 6%
  • Phone Calls, 5%
  • Software Support, 3%

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