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The differences between account services representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $32,467 average annual salary of an account services representative.
The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a service representative are customer service, client service, and patients.
| Account Services Representative | Service Representative | |
| Yearly salary | $32,467 | $33,692 |
| Hourly rate | $15.61 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 319,445 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Account services representatives and service representatives have different pay scales, as shown below.
| Account Services Representative | Service Representative | |
| Average salary | $32,467 | $33,692 |
| Salary range | Between $25,000 And $40,000 | Between $24,000 And $45,000 |
| Highest paying City | San Jose, CA | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Schneider Electric Industrial Services | Northern Trust |
| Best paying industry | Automotive | Government |
There are a few differences between an account services representative and a service representative in terms of educational background:
| Account Services Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account services representatives' and service representatives' demographics:
| Account Services Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |