Account support representative vs customer service representative

The differences between account support representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Account support representative vs customer service representative overview

	Account Support Representative	Customer Service Representative
Yearly salary	$38,796	$32,260
Hourly rate	$18.65	$15.51
Growth rate	4%	-4%
Number of jobs	211,843	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 62%	High School Diploma, 33%
Average age	47	40
Years of experience	4	12

What does an account support representative do?

An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Account support representative vs customer service representative salary

Account support representatives and customer service representatives have different pay scales, as shown below.

	Account Support Representative	Customer Service Representative
Average salary	$38,796	$32,260
Salary range	Between $25,000 And $59,000	Between $25,000 And $41,000
Highest paying City	Marshfield, MA	Des Moines, WA
Highest paying state	New Jersey	Washington
Best paying company	Amphenol	Oracle
Best paying industry	Finance	Insurance

Differences between account support representative and customer service representative education

There are a few differences between an account support representative and a customer service representative in terms of educational background:

	Account Support Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 62%	High School Diploma, 33%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Account support representative vs customer service representative demographics

Here are the differences between account support representatives' and customer service representatives' demographics:

	Account Support Representative	Customer Service Representative
Average age	47	40
Gender ratio	Male, 38.2% Female, 61.8%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between account support representative and customer service representative duties and responsibilities

Account support representative example responsibilities.

Manage accounts and create invoices via QuickBooks.
Provide commercial and industrial businesses with HVAC equipment and services.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Refurbish return merchandise to resell-able condition.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Account support representative vs customer service representative skills

Common account support representative skills

Customer Service, 22%
Account Support, 13%
PowerPoint, 6%
Patient Accounts, 6%
Data Entry, 6%
Customer Support, 5%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Account Support Representative
Account Support Representative vs Customer Service Representative

Updated January 8, 2025

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