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The differences between account support representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an account support representative, becoming a service representative takes usually requires 6-12 months. Additionally, an account support representative has an average salary of $38,796, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for an account support representative include customer service, account support and powerpoint. The most important skills for a service representative are customer service, client service, and patients.
| Account Support Representative | Service Representative | |
| Yearly salary | $38,796 | $33,692 |
| Hourly rate | $18.65 | $16.20 |
| Growth rate | 4% | -4% |
| Number of jobs | 211,843 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 51% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
An account support representative is the primary contact person handling a customer's account. This person's responsibility is to cater to the account owner's inquiries, answer all questions, troubleshoot minor problems when capable of resolving them, and escalate severe issues to supervisors for immediate action. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them the support they require to establish trust and confidence.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Account support representatives and service representatives have different pay scales, as shown below.
| Account Support Representative | Service Representative | |
| Average salary | $38,796 | $33,692 |
| Salary range | Between $25,000 And $59,000 | Between $24,000 And $45,000 |
| Highest paying City | Marshfield, MA | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Amphenol | Northern Trust |
| Best paying industry | Finance | Government |
There are a few differences between an account support representative and a service representative in terms of educational background:
| Account Support Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between account support representatives' and service representatives' demographics:
| Account Support Representative | Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.4% Asian, 5.2% White, 72.6% American Indian and Alaska Native, 0.2% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |