Advanced technical specialist vs technical support specialist

Differences between advanced technical specialist and technical support specialist duties and responsibilities

Advanced technical specialist example responsibilities.

• Manage, organize and facilitate PRI projects, ensuring services are delivered to specification, on time and within budget.
• Audit engineering designs, manage schedules, review BOMs, and rectify engineering design problems on 3D models and 2D drawings.
• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Work with DB2 to handle user access.
• Configure RDP for remote desktop (remote desktop deployment) for VPN users.
• Repair and upgrade all the PCB down to component level for the testing equipments on the manufacturing lines.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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