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Agent assistant vs call center agent

The differences between agent assistants and call center agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent assistant has an average salary of $37,404, which is higher than the $31,180 average annual salary of a call center agent.

The top three skills for an agent assistant include customer service, life insurance and insurance policies. The most important skills for a call center agent are customer service, strong customer service, and data entry.

Agent assistant vs call center agent overview

Agent AssistantCall Center Agent
Yearly salary$37,404$31,180
Hourly rate$17.98$14.99
Growth rate6%-4%
Number of jobs54,781131,722
Job satisfaction--
Most common degreeBachelor's Degree, 54%High School Diploma, 35%
Average age4640
Years of experience-12

Agent assistant vs call center agent salary

Agent assistants and call center agents have different pay scales, as shown below.

Agent AssistantCall Center Agent
Average salary$37,404$31,180
Salary rangeBetween $27,000 And $49,000Between $23,000 And $41,000
Highest paying CityHuntington Station, NYNew York, NY
Highest paying stateAlaskaMinnesota
Best paying companyRutgers UniversityUniversity of California, Berkeley
Best paying industryReal EstateFinance

Differences between agent assistant and call center agent education

There are a few differences between an agent assistant and a call center agent in terms of educational background:

Agent AssistantCall Center Agent
Most common degreeBachelor's Degree, 54%High School Diploma, 35%
Most common majorBusinessBusiness
Most common collegeUniversity of Pennsylvania-

Agent assistant vs call center agent demographics

Here are the differences between agent assistants' and call center agents' demographics:

Agent AssistantCall Center Agent
Average age4640
Gender ratioMale, 29.0% Female, 71.0%Male, 30.8% Female, 69.2%
Race ratioBlack or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1%Black or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 21.0% Asian, 5.9% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between agent assistant and call center agent duties and responsibilities

Agent assistant example responsibilities.

  • Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
  • Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
  • Train in technical support for Hewlett-Packard customers.
  • Handle inbound technical support phone calls from Hewlett-Packard notebook customers.
  • Deliver on the GEICO promise to customers by solving problems and giving competent insurance advice in a courteous and proficient manner.

Call center agent example responsibilities.

  • Submit bills for reimbursement to private insurers Medicaid and Medicare.
  • Provide excellent customer service by helping customer troubleshoot technical needs for Internet services.
  • Assist customers with any technical issues experience with website and escalate any issues to management appropriately.
  • Maintain personal computer and troubleshoot computer software problems.
  • Familiarize and provide information on general Medicare eligibility and information.
  • Verify information and input information concerning the conversation and escalate if need.
    • Show more

Agent assistant vs call center agent skills

Common agent assistant skills
  • Customer Service, 17%
  • Life Insurance, 10%
  • Insurance Policies, 9%
  • Outbound Calls, 6%
  • Inbound Calls, 6%
  • Auto Insurance, 6%
Common call center agent skills
  • Customer Service, 20%
  • Strong Customer Service, 15%
  • Data Entry, 9%
  • Telephone Calls, 7%
  • Inbound Phone Calls, 5%
  • Customer Care, 5%

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Updated January 8, 2025

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