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The differences between assistant service managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant service manager and an assistant customer service manager. Additionally, an assistant service manager has an average salary of $48,923, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for an assistant service manager include strong customer service, POS and customer issues. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Assistant Service Manager | Assistant Customer Service Manager | |
| Yearly salary | $48,923 | $34,118 |
| Hourly rate | $23.52 | $16.40 |
| Growth rate | 6% | -4% |
| Number of jobs | 48,385 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Assistant service managers and assistant customer service managers have different pay scales, as shown below.
| Assistant Service Manager | Assistant Customer Service Manager | |
| Average salary | $48,923 | $34,118 |
| Salary range | Between $31,000 And $76,000 | Between $28,000 And $41,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | Hawaii | - |
| Best paying company | Claremont Graduate University | - |
| Best paying industry | Technology | - |
There are a few differences between an assistant service manager and an assistant customer service manager in terms of educational background:
| Assistant Service Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between assistant service managers' and assistant customer service managers' demographics:
| Assistant Service Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 71.0% Female, 29.0% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |