Assistant Automotive Service Center Manager
Branch manager job in Madison, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Starting base pay up to $23.50/hr
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:
Resolving customer issues
Providing technical assistance and training for service technicians and advisors
Supervising Service Center associates
Performing Technician responsibilities as needed
Demontrating awareness and compliance with Loss Prevention and safety policies.
Qualifications
Must possess a valid driver's license
Great communication skills
Prior Automotive Maintenance experience is preferred
Prior supervisory experience preferred
Prior Retail experience preferred
Able to work evenings when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks
Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
Must possess or have the ability to obtain forklift certification
Ability to read and speak English and communicate with customers and co-workers
*Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
General Manager
Branch manager job in Spring Grove, IL
LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated General Manager - Operations Leadership Opportunity to join their team. Seeking a hands-on General Manager to oversee operations and drive organizational excellence. This is a rare opportunity to join a growing company with a strong reputation for quality and employee engagement. You will provide strategic oversight for all administrative, operational, and human resources functions, directly managing a team of 20 employees, including office staff, Shop Manager, Production Manager and Quality Manager. You will report to ownership and play a pivotal role in shaping company culture, building strong relationships, and fostering a collaborative environment.
Key Responsibilities:
Leadership & Culture Building: Serve as a servant leader, inspiring trust and engagement across all levels. Champion open communication, positive remediation, and honest feedback to nurture a supportive workplace.
Problem Solving: Proactively address operational challenges, ensuring issues are resolved efficiently and escalations are managed constructively.
Financial Management: Oversee budgeting, costing, AP/AR, and credit evaluation. Set profit margin goals and monitor financial performance to support sustainable growth.
Staff Development: Lead hiring, onboarding, and employee relations. Support training, compensation reviews, and career development initiatives.
Operational Excellence: Maintain compliance, manage vendor relationships, and ensure the accuracy of business processes. Drive continuous improvement in systems and procedures.
Customer & Vendor Relations: Evaluate customer credit, manage payment terms, and participate in key meetings to strengthen partnerships.
Qualifications and Skills:
Bachelor's Degree required.
7+ years of proven leadership experience in operations, manufacturing, or business administration.
Exceptional interpersonal skills with a passion for building relationships and developing teams.
Strong financial acumen and analytical abilities.
Manufacturing industry experience is preferred.
Comfortable being hands on in a plant manufacturing environment, walking the plant floor and engaging with staff at all levels of the organization.
Proficiency in Microsoft Office and business/ERP systems.
Compensation Range: $130,000 - $150,000
Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.
If you are a passionate General Manager looking for a new and rewarding career, please apply today! You don't want to miss out on this opportunity!
LHH is a leader in permanent recruitment-and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **************************************
Operations Manager
Branch manager job in Oconomowoc, WI
Do you have a passion for leading others? Do you have a forward-thinking mindset and have the drive to bring your team to the next level? Are you always looking for continuous improvement opportunities? If so, this opportunity is for you!
The Operations Manager is responsible for providing leadership in the following key store areas: Front End Operations, Convenience Store / Gas Operations, Facilities, Scheduling / Labor Management, Pricing / Inventory Coordination, Reset/Project Coordination, and Loss Prevention.
Job duties:
Train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
Oversee the development and execution of individual development plans for each of your direct and indirect reports.
Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
Responsible for monitoring store wage and expense control programs.
In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
Responsible for oversight of all cash management policies, procedures, and practices.
Responsible for the implementation, audit, and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
Provide guidance and oversight for Customer related issues, as needed.
In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience
5 years of management experience within a Big Box retailer preferred.
Proven ability to lead, coach, and build relationships in a fast paced environment.
Must be able to direct and motivate a diverse population that includes full- time and part-time team members.
Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Regional Operations Manager
Branch manager job in Madison, WI
Job Purpose
The Regional Operations Manager serves as the primary point of contact for operational leadership and execution across the organization. This role is responsible for carrying out ownership directives and leadership standards while ensuring consistent and efficient operations across all portfolios.
The Regional Operations Manager provides strategic and tactical support to staff, ensuring all operations align with company goals, core values, and standard operating procedures. The position requires strong leadership, process oversight, and the ability to implement systems that promote performance, accountability, and growth.
As a member of the Senior Management Team, the Regional Operations Manager collaborates closely with executive leadership to achieve operational excellence and meet company objectives.
Reports To: Vice President of Operations
Job Duties
Operations Management
Oversee day-to-day operations across all property portfolios.
Monitor and measure team efficiency, productivity, and compliance with established standards.
Provide accountability for tenant retention, rental goals, and portfolio cost control.
Conduct regular one-on-one meetings with Property Managers and oversee daily progress tracking.
Prepare agendas and reports for ownership and senior management meetings.
Audit operational reports and ensure consistency in staff execution.
Promote collaboration between property management and maintenance teams.
Audit vacant units to ensure readiness for leasing.
Manage and audit rent collection, concessions, evictions, and bad debt.
Review and approve leases, applications, and deposit forfeitures prior to processing.
Update and maintain operational SOPs to ensure best practices are followed.
Oversee the use of property management software to ensure consistent and efficient utilization.
Maintenance Operations
Oversee maintenance operations including work orders, unit turns, and preventative maintenance.
Monitor maintenance team productivity and adherence to SOPs.
Manage vendor contracts, cost control, and inventory systems.
Identify potential unit upgrades or remodels based on market conditions.
Conduct regular property inspections for condition and curb appeal.
Support the Regional Facilities Manager on capital improvement planning and execution.
Business Systems Oversight
Supervise IT operations and ensure technology systems enhance staff efficiency.
Collaborate with IT and leadership to identify, implement, and train on systems that improve operational performance.
Maintain and enforce SOPs across IT, maintenance, and inventory systems.
Commercial & Leasing Operations
Oversee commercial leasing activities and ensure leases are current and market-aligned.
Track lease terms, renewals, and amendments.
Analyze market data to inform rate adjustments and renewal strategies.
Maintain broker relationships and manage commercial tenant communications.
Sales & Marketing
Oversee marketing efforts to ensure alignment with company standards and brand consistency.
Implement marketing strategies as directed by leadership and monitor their effectiveness.
Audit advertising efforts to ensure adherence to brand and performance expectations.
Monitor online presence and social media reviews, executing strategies to enhance reputation.
Ensure property managers understand target demographics and marketing tactics suited to their portfolios.
Financial Performance
Collaborate with the Finance & Accounting Director to monitor budgets, financial goals, and reporting.
Assist Property Managers with budgeting, forecasting, and financial analysis.
Provide quarterly reports on income, expenses, and budget performance.
Maintain high occupancy and renewal rates through proactive management.
Implement cost control strategies and monitor controllable expenses.
Staffing & Training
Provide leadership, mentorship, and accountability for property management teams.
Partner with HR and senior management to hire, train, and evaluate staff.
Ensure consistent delivery of training and development programs.
Hold Property Managers accountable for developing and training their team members.
Oversee staffing levels to ensure adequate coverage across all portfolios.
Human Resources Collaboration
Ensure proper documentation and process adherence for all disciplinary actions.
Partner with HR leadership on corrective actions, policy compliance, and employment law adherence.
Support payroll administration and execution as needed.
Collaborate on maintaining and updating the employee handbook and HR-related SOPs.
Operations Manager
Branch manager job in Rockford, IL
Join our client`s nationally recognized restoration company as the Operations Manager, leading the production of custom copper and architectural metal products for historic restoration projects across the U.S. The role will be reporting to the COO and combines hands-on shop leadership, team development, and production excellence to deliver exceptional craftsmanship on high-profile projects such as state capitols, universities, and historic landmarks.
RESPONSIBILITIES:
Establish and document end to end production process from order to delivery. Provide feedback on quality requirements.
Coordinate production schedule to facilitate Operations Team requirements and schedule.
Comprehensive production schedule with allowances for dynamic environment.
Schedule and track project manpower, equipment, and materials requirements.
Improve copper studio culture and product quality through positive communication and feedback with team.
Work with Safety Manager to constantly improve safety in the workplace.
Growth of team capabilities, improved quality, and increased quantity of products.
Coordinate with Accounting Department to track and analyze all Cost of Goods Sold (COGS) on Monthly Basis and at the project level. Monthly Division Operational Income Statement.
Review and Analyze project budgets with Leadership Team Monthly.
Identify and Implement Operational Improvements and Growth Opportunities through products and capital improvements.
Help build out pricing models and forecast both total revenue and gross profit percentage.
Help build the copper studio social media presence and Website/Storefront Development.
Establish standard catalog of products.
QUALIFICATIONS:
A.S/B.S. degree in Manufacturing, Engineering, Business Administration, or related field (or equivalent experience) preferred.
5 -10 years of leadership experience in a manufacturing, metal fabrication, or job-shop environment; experience with sheet metal or copper fabrication preferred.
Passion for craftsmanship, historical preservation, and delivering high-quality components.
Strong project management skills, including scheduling, resource allocation, and budget tracking.
Demonstrated experience improving operational efficiency, safety, and product quality.
Proficient in analyzing financial data, including COGS and income statements.
Technology: Proficiency in various software, including Microsoft Office Suite, project management, CAD.
Experience with pricing model development, product catalog creation, and e-commerce/website storefront management.
Ability to identify and capitalize on growth opportunities through new products, services, and markets.
Store Manager for Dunkin'/Baskin-Robbins
Branch manager job in Stoughton, WI
We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Why Choose TMart?
Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!
Our Certified General Managers
Are Set-Up to Be Successful, Long-Term:
We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.
Are Offered Competitive Compensation:
Base Pay: Certified Managers base pay starts at $46K to $56K per year.
Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.
Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!
Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.
Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
Several Other Merit-Based Bonuses!
Are Eligible for a NUMBER of Benefits:
Health Benefits (health, dental, and vision)*
401k and 401K matching*
Short and Long Term Disability*
Flexible Spending Account*
Life Insurance*
Paid time off*
Paid training
*Eligibility requirements
Are Eligible for Other Company Perks, Programs, and Advancement:
Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!
Scholarship Opportunities (up to $3,000 per employee per year)
Flexible Schedules
Employee Assistance Program
Employee Discounts
Annual Apparel Gifts
Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!
Responsibilities Include:
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.
Create and maintain a guest-focused culture in the restaurant.
Recruit, hire, onboard and develop restaurant team members.
Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
Review guest feedback results and implement action plans to drive improvement.
Execute new product rollouts including training, marketing and sampling.
Control costs to help maximize profitability.
Completion of regular restaurant inventory and financial reporting.
Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.
Completion of vendor orders.
Conduct self-assessments and corresponding action plans.
Ensure restaurant budget is met as determined by Franchisee.
Communicates restaurant priorities, goals and results to restaurant team members.
Able to perform all responsibilities of restaurant team members.
Lead team meetings.
Deliver training to restaurant team members.
Plan, monitor, appraise and review employee performance.
Key Competencies:
Previous leadership experience in retail, restaurant or hospitality.
Possesses an inspiring and motivating personality.
Strong analytical skills and business acumen.
Works well with others in a fun, fast-paced team environment.
Prompt and professional.
Demonstrates honesty, integrity, clean image, and a positive attitude.
Ability to train and develop a team.
Guest-focused.
Exercises good time-management and problem-solving
*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. xevrcyc Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
General Manager
Branch manager job in Richmond, IL
The QTI Group is excited to partner with a growing manufacturer in Richmond, Illinois to hire their next General Manager. The General Manager will be responsible for leading day-to-day manufacturing operations and will drive initiatives to optimize production, strengthen customer relationships, and foster a culture of continuous improvement.
Responsibilities:
Manage day-to-day operations between shop floor, administrative office and shipping/receiving activities
Serve as ISO Internal Auditor and participate in regular management reviews
Work with procurement team to identify trends in material pricing and availability, ensuring ability to meet customer demands
Provide oversight and leadership to estimating, purchasing, logistics and accounting teams
Provide strong customer support and ensure alignment with customers
Qualifications:
7+ years of leadership experience in a manufacturing setting, with emphasis on operations, finance or business administration
Familiarity with manufacturing operations, including vendor and customer relationship management
Proficiency in ERP systems, QuickBooks and Microsoft Suite is desired
Assistant Store Manager
Branch manager job in Madison, WI
Classification
Full-Time
As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. You enjoy working with people, are energized by your passion for helping customers and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development. In your role, you ensure sales and profit through your ability to leverage resources which results in teams who can provide best in class service to our customers. As a leader, you work collaboratively with the team, inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy: talking about and selling fun and creative products and services.
• As an Assistant Store Manager (ASM), you ensure the smooth running of your store through your strong leadership and deployment of the store team.
• Demonstrate effective ownership of key responsibilities to supervise and lead the store team and operations, ensuring smooth day-to-day routines & procedures. Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly. Manage developmental priorities within the team, ensuring well-rounded abilities and skill sets exist to meet the demands of the store and ensure that the potential of individual members is realized, working with the Store Manager, Area Manager, Regional Manager as needed.
• As an Assistant Store Manager who supports the Sales Leads, Senior Sales Leads, and Customer Sales Associates, you will be expected to be a leader and put the proper emphasis on building an incredible team and creating positive employee experiences. Success will come from your engagement and accountability in the ongoing commitment to our store's talent as you recruit, interview, train, and develop talented team members.
• Support solid execution of associate rosters and schedules aligning with the budget and business needs so store scheduling is balanced and staffed to effectively and smoothly run the store, collaborating with Store Manager, Area Manager or Regional Manager as appropriate.
• As an ASM you will continue to develop your leadership skills to effectively guide and direct the Sales Leads, Sr. Sales Leads, and Customer Sales Associates and to hold this team accountable to strong, consistent performance. You will continue to deliver results through the ability to effectively and strategically lead, supervise, motivate, and ensure accountability of your team to perform in a performance driven culture.
What You Do
• Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of best-in-class service by the store team.
• Ensure a vibrant store through the execution of visual merchandising and replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Drive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer.
• Partner and provide insight and ongoing feedback on associate achievements and/or performance concerns. As an Assistant Manager you will be expected to provide meaningful input for performance reviews, hiring decisions, associate promotions, and disciplinary decisions. Communicating examples and contributing to the creation of documentation as appropriate.
• Develop the Sr. Sales Leads, Sales Leads, and Customer Sales Associates, through engagement and coaching; work with the team by providing performance feedback to assess and focus on individual strengths, and when associates' interests align, work to train and advance their potential for career pathing within the company. Provide coaching through their experiences, observations and examples with associates, and play an active role to assess when performance merits to recommend the associate for further development in the store.
• Assess the store from the customer's perspective and use insight to seek and influence improvements.
• Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store's performance targets and coaching other store team leaders to develop MOD skills.
• Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.
• Open and close the building, ensuring the safety of our employees and customers.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).
Knowledge & Experience
• Exhibit solid product knowledge and strong understanding of the current trends.
• Enthusiasm for the product is reflected in the excellent standards of service for the local community.
• Experience in managing and developing employees at all levels.
• Effective organization, planning and prioritization of workload.
• Able to delegate and work through others.
• Ability to communicate effectively and comfortably.
• Experience building collaborative and productive working relationships at all levels.
• Consistently deliver honest and constructive feedback.
• Demonstrate passion about customer service and knowledge and/or a desire to learn about our brand/products.
• Minimum of two years of supervisory experience in a retail environment.
Expected Behaviors
• Prioritize customer experience above all else.
• Commit to and develop associates.
• Execute visual merchandising and replenishment standards flawlessly.
• Drive results through thoughtful development.
• Provide feedback, coaching and development.
• Can empathize with and understand people.
• Enjoy working with people and engaging with others.
• Demonstrate collaboration and ability to adjust style to meet individual needs.
• Provide clear directions, monitor progress and provide appropriate feedback when running the store.
• Understand key financial indicators and make good decisions to drive positive results.
• Solve problems through good decision making, including in ambiguous situations.
• Know the most effective and efficient processes to get things done with a focus on continuous improvement.
• Motivate a team of people through engagement, focused dialogue and feedback.
• Is open to feedback and can reflect on this insight to develop and grow.
• Show adaptability and work with a sense of urgency all the time.
Full Job Description: *******************************************************************
Regional RMA Manager - Americas
Branch manager job in Whitewater, WI
The RMA Manager is responsible for overseeing the management and resolution of Return Merchandise Authorizations (RMAs) across the Americas region. As a key member of the Customer Service team, this role focuses on coordinating return processes, analyzing return data to identify trends and root causes, and driving continuous improvement initiatives to enhance product quality and customer satisfaction. The RMA Manager plays a vital role in ensuring compliance with regional and international standards, leveraging return insights to reduce costs, mitigate risks, and improve overall product reliability. The manager collaborates closely with engineering, quality, logistics, and other relevant teams to implement corrective and preventive actions, refine return procedures, and foster ongoing improvements that support customer loyalty and operational efficiency. Effective communication with customers regarding RMA processes, status updates, and resolutions is a critical aspect of this role.
Work You'll Do:
* Manage the end-to-end RMA process, ensuring timely and accurate handling of product returns, repairs, and replacements across the Americas.
* Communicate proactively and effectively with customers regarding RMA procedures, status updates, and resolutions to ensure high levels of customer satisfaction.
* Analyze return data to identify trends, root causes, and opportunities for product or process improvements.
* Collaborate with engineering, quality, logistics, and other relevant teams to resolve product issues identified through RMAs.
* Develop and implement policies, procedures, and workflows to streamline RMA operations and reduce return rates.
* Drive corrective and preventive actions based on return analysis to improve product quality and reduce recurrence of issues.
* Maintain documentation for audits, inspections, and continuous improvement initiatives.
* Provide regular reports on RMA trends, resolution metrics, cost analysis, and improvement initiatives to management.
Team:
This role will be part of the Customer Service team, working closely with cross-functional departments to enhance RMA processes and customer satisfaction.
Basic Qualifications:
* Education in Engineering, Business Administration, or a related field.
* Proven experience in RMA management, product returns, or related quality roles, ideally in mechanical engineering or machinery industries.
* Strong analytical, problem-solving, and organizational skills.
* Excellent communication skills in English.
* Ability to work under pressure and manage multiple priorities across regions.
* Strong project management skills and experience coordinating cross-departmental initiatives.
* Willingness to work in international or cross-cultural environments.
Preferred Qualifications:
* Experience with international logistics and compliance standards.
* Knowledge of quality management systems and continuous improvement methodologies.
* Ability to adapt to changing priorities and work effectively in a dynamic environment.
Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: ********************
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
Auto-ApplyHSE Region Manager
Branch manager job in Crystal Lake, IL
Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
We are searching for a bilingual HSE Regional Manager is to provide leadership and direction to ensure that the assigned locations are fully compliant in Environmental Health & Safety.
This is a heavy travel position with up to 80% travel within the assigned region (24 facilities within WI, MN, IL, MO, IA). The assigned facilities will be visited on a regular rotation.
Compensation: $125,000 + bonus
**Bilingual highly preferred
ESSENTIAL JOB FUNCTIONS:
EHS technical expert, responsible for the strategic planning, technical support, and overall management of environmental, health, safety, and industrial hygiene issues for assigned Region
Travel to assigned location/facility for leading, coaching and general inspection to detect existing or potential EHS hazards and determine corrective actions where indicated
Lead EHS Operating culture change utilizing Human and Organizational Performance (HOP) principles
Lead and manage compliance programs, procedures, and policies associated with federal, state, and local regulations and acts as a liaison with external legal and regulatory personnel and agencies
Collaborate with internal teams, including but not limited to Operations, Human Resources, IT to integrate EHS consideration into business practices, project and new initiatives.
Develop and implement a safety-oriented strategy across the region and measure, report and achieve key metric goals. Prepare reports and dashboards on EHS KPI as required.
Develop specific environmental, health and safety objectives and create action plans to meet those objectives. Risk based approach to ensuring implementation and execution of Life Saving Actions
Maintain and execute an EHS compliance calendar for all required regulatory and policy activities for all locations and organizations assigned.
Work with Regional leadership team to ensure all key EHS operational controls are in place and EHS action items are resolved on a timely basis
Conduct site visits and assessments to evaluate the site's compliance with OSHA standards; prioritizes programs to address identified gaps
Maintain, review and report EHS performance, identifying opportunities for improvement along with implementing preventative and corrective actions as required
Responsible for all aspects of incident management and incident investigation; lead site level root cause incident investigations; assist in developing and implementing corrective actions to resolve EHS issues and track action items to closure
Monitors and reports on the status and effectiveness of EHS corrective and preventive actions; tracked and verified.
Ensures mandatory Regulatory event reporting (OSHA, EPA, etc.) is completed on time and with highest integrity i.e. annual OSHA 300 log, notification of serious accident, hospitalization or death.
Perform Risk and Hazard assessments (JSA) and PPE assessments
Develop and implement site emergency response plans and serve as the emergency coordinator for events
Create a proactive approach to EHS excellence through cross functional cooperation, communication and training. Work with EHS Training Team on development and deployment.
Ensures required local systems are in place for environmental, permitting, analytical testing and record keeping requirements to be performed as necessary and to maintain compliance
Integrate and partner with business leaders to promote a proactive safety culture focused both on incident prevention and regulatory compliance
Advise commercial / sales staff regarding EHS implications associated with new/changed services and/or product offerings
Engage and accountable for audit actions to ensure regulatory compliance
Ensure accurate and timely EHS record keeping, document management and effective case management
Ensure timely coordination of all regulatory or Company required EHS testing and training, coordinating and collaborating with the E and H teams
Initiate, establish and cultivate mutually beneficial relationships with internal and external clients by communicating and influencing effectively at multiple levels of the organization to achieve results.
Awareness level understanding of chemical industry.
Assist internal / external legal counsel in preparation of legal and technical defenses in regulatory enforcement actions and associated regulatory matters
Stay up to date in relevant regulatory and industry trends and best practices; participate in relevant industry associations and industry groups
Qualifications
Bachelor s degree in EHS or related Science field is highly desired. Master s Degree in EHS or related Science field is preferred. In lieu of Bachelor s degree, >10 years experience within EHS function will be considered
Minimum 5 years experience in EHS function within a high-risk industry
Working knowledge of EHS regulation with strong understanding of OSHA and EPA laws
Basic management skills to include formalized methodologies (goal setting, performance tracking, etc.)
Strong written and verbal communication skills, and strong business acumen
Multiple site experience
Preference for applicable EHS related professional certifications (ASP, CSP, IHIT, CIH, CHMM, etc.)
BENEFITS:
401(k) with generous employer match
Partially employer paid Medical, Dental and Vision Insurance
Paid Time Off
10 Paid Holidays
Short and Long Term Disability Insurance
Tuition Reimbursement
Parental Leave
Regional Manager
Branch manager job in Madison, WI
Requisition ID: 906670 Store #: RGT004 Target Region 004 Position:Full-TimeTotal Rewards: Benefits/Incentive Information At Target Optical, we love the neighborhoods we belong to and that's why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we're proud and excited to help people look their best by carrying fashionable frames at a great value.
Together, we're on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests' lives and communities. See your future with Target Optical.
Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Target Optical Regional Manager ensures sucessful results in the region by delivering the Brand Promise: Simple, Fun, and In-Style. Demonstrates and creates a region of entrepreneurial leaders with attributes such as initiative, persistence, commitment, persuasion and problem solving, while modeling an eye for fashion attitude
MAJOR DUTIES & RESPONSIBILITIES
Builds plans to deliver profitable regional sales
Ensures the regional delivery of a simple, fun, and in-style fashion experience
Ensures each store has a professional business partnership with the Target Optical doctor and Target host through regular co-planning.
Proactively recruits, hires, trains, develops, motivates and retains brand right Team Members (OTL/OTM).
Provides team members feedback to hold accountable for their goals and job responsibilities.
Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions, the accurate completion of all sales transactions, and utilization of all sales strategies and resources.
Proactively recruits and selects brand right team members with the goal of long-term retention and bench strengths.
Establishes recruiting network for doctors within the industry to enable them to recruit and select brand right doctors for all locations.
BASIC QUALIFICATIONS
Bachelors Degree or equivalent
5+ years retail management experience with a proven track record of sales growth
2+ years multi-unit store management experience
Drive For Results
Recruit / Interview / Select
Coach and Develop
Motivate and Influence Others
Critical Thinking
Foster Open Communication - Listen
Accountability
Acts With Integrity
Extensive travel required; up to 60%
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Madison
Job Segment:
Marketing Manager, Regional Manager, Social Media, Merchandising, Manager, Marketing, Management, Retail
District Manager
Branch manager job in Madison, WI
Syngenta Seeds is one of the world's largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs.
Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions.
Syngenta Seeds is headquartered in the United States.
Job Description
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, We are currently seeking a Golden Harvest District Manager in Wisconsin and Illinois.
Territory: Wisconsin and Northern Illinois
What will you be doing?
Responsible for District operational budget, variable selling expenses, and marketing funds (manage with Resource Allocation Tool, weekly sales outlook, product forecasting, and inventory management)
Contribute to the Go to Market and Channel strategies for the Commercial Unit and develop District plans to deliver the Business Plan
Define sales and market share targets based on current strategy and business plans
Implement Sales Force effectiveness measures based on agreed standard indicators
Ensure District operations are executed and aligned with the Syngenta Business strategy
Facilitate establishment of customer targets and the implementation of plans
Measure Sales Force performance and evaluate competencies for each employee
Monitor individual development plan for each direct report
Qualifications
Bachelor of Arts or Bachelor of Science in Agriculture or a non-Agriculture discipline or higher with significant industry background
5+ years in Sales and/or Sales Management
Strong sense of customer focus and demonstration of excellent sales and negotiations skills
Strategic Sales Management and Change Management experience
Agronomic Knowledge relevant to the Commercial Seeds Sales business
Preferred Requirements:
Demonstrated Sales Management (hiring, deployment, development)
Demonstrated Leadership Experience
Demonstrated work/life balance and the ability to coach others in this area
Field Marketing and Campaign Management development and implementation experience
Business Analytical and Planning skills related to Sales Management
Additional Information
What We Offer:
A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
Full Benefit Package (Medical, Dental & Vision) that starts your first day.
401k plan with company match, Profit Sharing & Retirement Savings Contribution.
Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.
Syngenta has been ranked as a top employer by Science Journal.
Learn more about our team and our mission here: *******************************************
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
WL: 5A
#LI-NL2
Branch Manager
Branch manager job in Madison, WI
at General Parts Group
Join Our Team as a Branch Manager - Ignite Your Leadership Journey! Up to $2000 in bonus opportunities!
Are you a dynamic and motivated leader with a passion for driving business success? We're on the lookout for an exceptional individual to take on the role of Branch Manager. If you're ready to lead, inspire, and make a significant impact, this is the opportunity for you!
As a Branch Manager, you'll be at the forefront of business improvement, leveraging your proven management experience to develop and lead a cohesive team. Your primary focus will be on optimizing operational efficiency, achieving growth goals, and ensuring financial success for the branch. You'll be a key player in promoting our products and services, expanding market share, and securing a competitive position in the industry.
If you have previous restaurant, or service management experience, that's a huge plus!
Typical Day:
Operational Excellence: Optimize operational efficiency and economy for branch operations.
Market Development: Direct personnel to promote our products and services, developing new markets and increasing market share.
Financial Leadership: Take charge of the annual budget and specific branch performance criteria.
Policy Implementation: Implement and enforce company policies and goals in alignment with our mission statement.
Communication: Effectively communicate with all levels on essential business operations and performance.
Industry Promotion: Actively promote the company within the industry and trade associations.
Team Development: Develop and maintain a productive work team by utilizing programs for hiring, training, and professional development.
What you need to get this job:
Post-secondary education, or five (5) years of general management experience, or an equivalent combination of the two. A four-year business or management degree is preferred.
If you have previous restaurant, or service management experience, that would be a plus!
Proficiency in MS Office Suite products.
Excellent customer service, administration and management, operational accounting, technology and engineering, production and process, sales, and marketing, mechanical and technical, analytical, communication, documentation, and complex problem-solving skills.
Completion of a satisfactory background check and drug screen is required
Must be at least 18 yrs of age
Valid Driver's license and driving record that aligns with our safety standards.
Occasional light lifting of office equipment, supplies, and boxes.
General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.
General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more information please visit our website: ********************************
#branchmanager #operationsmanager #problemsolving #selfmotivating #resourceful
Auto-ApplyPart Time (20 Hours) Associate Banker, State and Mulford Branch, Rockford, IL
Branch manager job in Rockford, IL
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
Ability to quickly and accurately learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
Rockford,IL $22.50 - $27.60 / hour
Station Manager (Store Manager)
Branch manager job in Huntley, IL
Requirements
Overall responsibility for the daily operation of an assigned retail location, ensuring uninterrupted service and promoting a positive customer buying experience. Responsibilities include, but are not limited to:
Employment/Employee Relations
Retail Management/Operations
Complete all required paperwork in an accurate and timely manner
Maintain uninterrupted operation by effectively scheduling staff and being readily available to assist when needed
Inventory counts: Maintain appropriate retail stock, fuel, car wash chemical and operating supply levels
Cash management
Customer Service/Communication
Facility Maintenance
Provide customers with clean, appealing and appropriately stocked facility further ensuring a positive buying experience and safe working environment
REPORTING RELATIONSHIPS
This position reports to the District Manager for the location's territory. The location's Assistant Manager, Lead Sales Associate, and Sales Associates report to this position.
KNOWLEDGE AND SKILLS AND ABILITIES REQUIRED
Must possess excellent oral and written communication skills, organizational ability with solid attention to detail. Outstanding Interpersonal and business skills normally associated with a high school diploma are required. A minimum of 6 years management experience is required.
Must be a proven motivator with excellent team building skills, comfortable directing and training others.
Must complete an approved Food Service Sanitation Management course, receive a passing score, and maintain a valid certificate onsite.
Where required by law: Must be able to obtain and maintain the applicable Operator License required to sell alcohol.
Superior customer service skills are mandatory and the ability to troubleshoot and work to effectively solve problems is essential.
All Managers must be at least 21 years of age.
Must have a valid Driver's License and reliable transportation to get to and from work during all shifts, including during on-call hours.
Must be able to:
Lift and carry 50 pounds
Stoop and bend
Reach above shoulder level
Climb
Shovel
Sweep and mop
1-3 years prior Management experience in retail, grocery or restaurant is required.
Salary Description $50,000-$55,000
Assistant Automotive Service Center Manager
Branch manager job in Waukesha, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Starting base pay up to $23.50/hr
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:
Resolving customer issues
Providing technical assistance and training for service technicians and advisors
Supervising Service Center associates
Performing Technician responsibilities as needed
Demontrating awareness and compliance with Loss Prevention and safety policies.
Qualifications
Must possess a valid driver's license
Great communication skills
Prior Automotive Maintenance experience is preferred
Prior supervisory experience preferred
Prior Retail experience preferred
Able to work evenings when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks
Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
Must possess or have the ability to obtain forklift certification
Ability to read and speak English and communicate with customers and co-workers
*Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
Regional RMA Manager - Americas
Branch manager job in Whitewater, WI
The RMA Manager is responsible for overseeing the management and resolution of Return Merchandise Authorizations (RMAs) across the Americas region. As a key member of the Customer Service team, this role focuses on coordinating return processes, analyzing return data to identify trends and root causes, and driving continuous improvement initiatives to enhance product quality and customer satisfaction. The RMA Manager plays a vital role in ensuring compliance with regional and international standards, leveraging return insights to reduce costs, mitigate risks, and improve overall product reliability. The manager collaborates closely with engineering, quality, logistics, and other relevant teams to implement corrective and preventive actions, refine return procedures, and foster ongoing improvements that support customer loyalty and operational efficiency. Effective communication with customers regarding RMA processes, status updates, and resolutions is a critical aspect of this role.
Work You'll Do:
Manage the end-to-end RMA process, ensuring timely and accurate handling of product returns, repairs, and replacements across the Americas.
Communicate proactively and effectively with customers regarding RMA procedures, status updates, and resolutions to ensure high levels of customer satisfaction.
Analyze return data to identify trends, root causes, and opportunities for product or process improvements.
Collaborate with engineering, quality, logistics, and other relevant teams to resolve product issues identified through RMAs.
Develop and implement policies, procedures, and workflows to streamline RMA operations and reduce return rates.
Drive corrective and preventive actions based on return analysis to improve product quality and reduce recurrence of issues.
Maintain documentation for audits, inspections, and continuous improvement initiatives.
Provide regular reports on RMA trends, resolution metrics, cost analysis, and improvement initiatives to management.
Team:
This role will be part of the Customer Service team, working closely with cross-functional departments to enhance RMA processes and customer satisfaction.
Basic Qualifications:
Education in Engineering, Business Administration, or a related field.
Proven experience in RMA management, product returns, or related quality roles, ideally in mechanical engineering or machinery industries.
Strong analytical, problem-solving, and organizational skills.
Excellent communication skills in English.
Ability to work under pressure and manage multiple priorities across regions.
Strong project management skills and experience coordinating cross-departmental initiatives.
Willingness to work in international or cross-cultural environments.
Preferred Qualifications:
Experience with international logistics and compliance standards.
Knowledge of quality management systems and continuous improvement methodologies.
Ability to adapt to changing priorities and work effectively in a dynamic environment.
Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow™ - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: ********************
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
Auto-ApplyPart Time (20 Hours) Associate Banker, State and Mulford Branch, Rockford, IL
Branch manager job in Rockford, IL
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
Ability to quickly and accurately learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.
Auto-ApplyStation Manager (Store Manager)
Branch manager job in Freeport, IL
As a station manager, we will look to you to lead the maintaining of store operations at your assigned location, ensuring uninterrupted service and promoting a positive customer buying experience. Providing employee leadership and employee development and exceptional customer service while promoting the highest quality products in the industry. A professional attitude, coupled with solid organizational skills and attention to detail is a must. Our exceptional benefits package includes health, dental, vision, life and short-term disability, in addition to an impressive 401k program, and bonus opportunities.
Job Benefits
Health
Vision
Dental
Life
Short term disability
401k
Bonus opportunities
Flexible Hours
Potential Bonuses
Requirements
Overall responsibility for the daily operation of an assigned retail location, ensuring uninterrupted service and promoting a positive customer buying experience. Responsibilities include, but are not limited to:
Employment/Employee Relations
Retail Management/Operations
Complete all required paperwork in an accurate and timely manner
Maintain uninterrupted operation by effectively scheduling staff and being readily available to assist when needed
Inventory counts: Maintain appropriate retail stock, fuel, car wash chemical and operating supply levels
Cash management
Customer Service/Communication
Facility Maintenance
Provide customers with clean, appealing and appropriately stocked facility further ensuring a positive buying experience and safe working environment
REPORTING RELATIONSHIPS
This position reports to the District Manager for the location's territory. The location's Assistant Manager, Lead Sales Associate, and Sales Associates report to this position.
KNOWLEDGE AND SKILLS AND ABILITIES REQUIRED
Must possess excellent oral and written communication skills, organizational ability with solid attention to detail. Outstanding Interpersonal and business skills normally associated with a high school diploma are required. A minimum of 6 years management experience is required.
Must be a proven motivator with excellent team building skills, comfortable directing and training others.
Must complete an approved Food Service Sanitation Management course, receive a passing score, and maintain a valid certificate onsite.
Where required by law: Must be able to obtain and maintain the applicable Operator License required to sell alcohol.
Superior customer service skills are mandatory and the ability to troubleshoot and work to effectively solve problems is essential.
All Managers must be at least 21 years of age.
Must have a valid Driver's License and reliable transportation to get to and from work during all shifts, including during on-call hours.
Must be able to:
Lift and carry 50 pounds
Stoop and bend
Reach above shoulder level
Climb
Shovel
Sweep and mop
1-3 years prior Management experience in retail, grocery or restaurant is required.
Salary Description $50,000-$55,000
Assistant Automotive Service Center Manager
Branch manager job in Monroe, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Starting base pay up to $23.50/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:
Resolving customer issues
Providing technical assistance and training for service technicians and advisors
Supervising Service Center associates
Performing Technician responsibilities as needed
Demontrating awareness and compliance with Loss Prevention and safety policies.
Qualifications
Must possess a valid driver's license
Great communication skills
Prior Automotive Maintenance experience is preferred
Prior supervisory experience preferred
Prior Retail experience preferred
Able to work evenings when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks
Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
Must possess or have the ability to obtain forklift certification
Ability to read and speak English and communicate with customers and co-workers
*Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.