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Business operations manager vs operations support manager

The differences between business operations managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a business operations manager and an operations support manager. Additionally, a business operations manager has an average salary of $91,511, which is higher than the $79,730 average annual salary of an operations support manager.

The top three skills for a business operations manager include business operations, project management and provide management. The most important skills for an operations support manager are customer service, project management, and human resources.

Business operations manager vs operations support manager overview

Business Operations ManagerOperations Support Manager
Yearly salary$91,511$79,730
Hourly rate$44.00$38.33
Growth rate6%6%
Number of jobs279,870376,894
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 65%
Average age4444
Years of experience66

What does a business operations manager do?

Business operations managers are responsible for managing people, project delivery, operations, budget, and strategies to smoothly run the company. Their duties include helping in the production planning process, ensuring that key performance indicators are followed and production targets are achieved. Responsibilities of operation managers include managing stock control and inventory, monitoring budget changes, as well as reporting these changes to relevant parties. Also, they create and monitor teams and projects together with ensuring that health and safety regulations are followed. Additionally, they review workloads and manpower to make sure targets are met.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Business operations manager vs operations support manager salary

Business operations managers and operations support managers have different pay scales, as shown below.

Business Operations ManagerOperations Support Manager
Average salary$91,511$79,730
Salary rangeBetween $58,000 And $144,000Between $47,000 And $133,000
Highest paying CityWashington, DCSan Bruno, CA
Highest paying stateDelawareCalifornia
Best paying companyMetaMeta
Best paying industryTechnologyTechnology

Differences between business operations manager and operations support manager education

There are a few differences between a business operations manager and an operations support manager in terms of educational background:

Business Operations ManagerOperations Support Manager
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Business operations manager vs operations support manager demographics

Here are the differences between business operations managers' and operations support managers' demographics:

Business Operations ManagerOperations Support Manager
Average age4444
Gender ratioMale, 53.2% Female, 46.8%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between business operations manager and operations support manager duties and responsibilities

Business operations manager example responsibilities.

  • Manage the accomplishment of KPI s require by the customer in the different mine operations.
  • Manage transformation process of automating transactions through web for retailers as against conventional method of using the POS terminal.
  • Manage performance KPI's to surpass the goals of first contact resolution, productivity, and quality of service.
  • Implement automated processes to manage enhancement projects from request through production release through SDLC methodologies.
  • Manage setup and preparation of domestic training facilities and have dotted line oversight of international training facilities.
  • Streamline the company's proposal preparation team are and routinely manage the logistics of preparation of multiple complex government contracting proposals.
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Operations support manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Develop desktop images for PC's and laptops.
  • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
  • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
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Business operations manager vs operations support manager skills

Common business operations manager skills
  • Business Operations, 16%
  • Project Management, 7%
  • Provide Management, 6%
  • Customer Service, 6%
  • Shared Services, 5%
  • Financial Reports, 4%
Common operations support manager skills
  • Customer Service, 15%
  • Project Management, 6%
  • Human Resources, 6%
  • Professional Development, 5%
  • Support Operations, 4%
  • Process Improvement, 4%

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