Business representative vs customer care representative

Differences between business representative and customer care representative duties and responsibilities

Business representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
• Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
• Utilize multiple internal information systems and applications to troubleshoot hardware issues.
• Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
• Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.
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Customer care representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Answer incoming calls from clients, ATP's, therapists, and medical offices.
• Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
• Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
• Navigate windows environment and comprehend technical information.
• Used multiple navigation windows while changing account information and processing orders.
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