Call Center Technician remote jobs - 1,743 jobs

About the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. Growth and advancement opportunities What You Will Do: Field incoming calls from clients requiring about our service. Understand the nature of the reason for contact, and document the details promptly and accurately. Maintain a compassionate and composed demeanor, especially during high-intensity calls. Relay critical information to the internal and external teams to expedite the any process. Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements: Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments. What You Will Need: Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability to provide excellent customer service and thrive in a high-volume call environment. Excellent communication skills, both verbal and written. Empathy and a strong desire to help those in distress. Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. Comprehensive understanding of maps, GPS systems, and traffic safety rules. Proficiency in Microsoft Teams and Outlook. High School diploma, GED or equivalent. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide clients peace of mind and value. If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.

Customer Service / 1st Party Collections Representative Amherst/Williamsville, NY Full-time | In-office Capital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved. We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism. Why Work With CMS? $17.00/hr starting pay Guaranteed increases in your first year (minimum $18/hr within 12 months) $150 bonus after 60 days No weekend shifts Schedule: Start Date: February 2, 2026 Training: 3 weeks | Monday - Friday | 9:00 AM - 5:00 PM On-the-Job Training: 3 weeks | Monday - Friday | 1:00 PM - 10:00 PM Regular Schedule (Post Training): Monday - Friday | 10:00 AM - 7:00 PM No weekends required Responsibilities: Call current customers to remind them of recently missed payments Assist customers in understanding options to resolve their past-due balances Utilize technology systems for account updates and documentation Handle both outbound and inbound calls professionally Promote a positive customer experience and represent the bank's offerings Qualifications: Excellent verbal communication and active listening skills Strong customer service experience (retail, hospitality, or call center) 1st party collections, financial services, or debt resolution experience preferred Comfortable using computer systems and entering data accurately Typing proficiency Bilingual/multilingual skills are a plus Must be able to work in-office in Amherst, NY (14221) Benefits: Health, Dental, and Vision insurance 401(k) with company match Paid Time Off (PTO) On-the-job training & career development Work-from-home opportunities Employee referral bonuses Advancement opportunities Ready to grow your career in a supportive, professional environment? Join CMS and help make a difference - one customer at a time. #ZR We conduct a 7 year background check and drug screen for all potential hires.

Required Skills & Experience - 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background - A+ certification - Reliable internet - Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.) - Experience in call center (30+ call/day) - Ticketing Experience (ServiceNow preferred) - Experience logging calls from end users - Excellent Communication Skills Job Description Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform. This is an ongoing contract with possibility of conversion to FTE. Pay $22/hr M-F, 40 hours/week •Available Shifts: o 6:00am - 3:00pm CT o 8:00am - 5:00pm CT A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!

TPV Bilingual Call Center Agent Job Type: Full-Time Hours: 11 am - 7 pm with 7 days flexibility Salary: $12.75 AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Job Summary: We are looking for remote, bilingual, customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: • Manage large amounts of inbound calls. • Identify and assess customers' needs to achieve satisfaction • Provide accurate, valid, and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policy. • Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: • Proven customer support experience or experience as a client service representative • Strong phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Must be a strong communicator: strong verbal, written, and interpersonal communication skills • Ability to multitask, prioritize, and manage time effectively • Proficient in typing • Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills • Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience • Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training. • Flexibility with scheduling and work hours • Other requirements may vary as determined by management. • Driven by Success: they want to constantly innovate and push themselves, and their team, to be the best in the industry • MUST BE COMPUTER LITERATE • Pleasant phone demeanor • Bilingual Spanish/English WAH Requirements: • PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) • Hard-wired high-speed internet connection (ethernet cable) • USB-connected Headset • Webcam • A quiet dedicated place to work free from distractions including pets and children. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Start Your Remote Career This Week - Interview in 24-48 Hours! 100% Work From Home | Flexible Hours | Weekly Pay + Uncapped Bonuses Join the fast-growing team at Globe Life AO! We provide full training, flexible hours, and unlimited earning potential. No prior experience is needed - you can start earning immediately with our quick onboarding process. Position Overview Company: Globe Life AO Location: Remote - U.S. Based Only (Dallas, TX listed for JazzHR) Employment Type: Full-Time or Part-Time Compensation: Weekly Commission-Based Pay + Uncapped Bonuses Start Date: ASAP - Quick Virtual Interview + Fast Onboarding Why You'll Love This Job 100% Remote - Work from Anywhere Weekly Commission + Performance Bonuses (No Limit!) Full Training Provided - No Experience Needed Flexible Schedule - Choose Your Hours Union-Backed Benefits (Life, Health, Retirement) Fast Hiring Process - Interview & Start in 24-48 Hours What You'll Be Doing Making outgoing calls, emails, texts, and chats from clients Explaining and updating benefit options clearly Maintaining accurate records and policy details Providing high-quality service with a friendly, professional attitude Collaborating with a virtual team and meeting daily goals Who We're Looking For No experience? No problem - we provide full paid training Excellent communication and people skills Reliable, organized, and motivated to succeed Comfortable using Zoom, email, and basic online tools Must be 18+ and legally authorized to work in the U.S. Willing to obtain a Life & Health Insurance License (company-assisted) Trending Keywords for Maximum Visibility Remote Jobs • Work From Home • Remote Position • Entry-Level Remote • Hiring Immediately • No Experience Needed • Weekly Pay • Apply Today Start Tomorrow • Virtual Work • Training Provided • Immediate Hire • Flexible Hours • Beginner Friendly • Remote Opportunity Ready to Get Started? Click APPLY NOW! Our hiring team will reach out within 24-48 hours to schedule your quick virtual interview. Start your remote career journey today with Globe Life AO - don't wait, spots are limited! Powered by JazzHR

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Tier I Helpdesk Analyst Clearance Requirement: U.S. Citizen or Permanent Resident eligible for Public Trust clearance Hourly rate: $18 - $20 per hour Who We Are At RCG, we're more than just a federal contracting company - we're a team of innovators, problem-solvers, and collaborators. Proudly Certified as a Great Place to Work, we are committed to building a culture where people can grow, contribute, and thrive while delivering exceptional IT services to government clients. The Opportunity We're seeking a Tier I Helpdesk Analyst to join our support team on a federal government contract in Suitland, MD. This role is ideal for IT professionals who enjoy solving problems, helping users, and keeping technology running smoothly. As the first line of defense, you'll be the go-to resource for troubleshooting and resolving user issues across hardware, software, and network systems - making a real difference every day. What You'll Do Provide front-line technical support via phone, email, web, and in-person interactions. Assist users with issues related to email, directories, operating systems, and desktop applications (Windows and Mac). Troubleshoot and resolve hardware/software issues for PCs, printers, and peripherals. Document and track user issues, resolutions, and follow-ups in the ticketing system. Escalate complex issues to higher-level support as needed, ensuring timely resolution. Deliver excellent customer service by clearly communicating with users and managing expectations. Contribute to helpdesk documentation, including user guides and troubleshooting procedures. Participate in team meetings and share input to improve helpdesk processes. What We're Looking For High School Diploma or equivalent (Associate's or higher preferred). 2+ years of technical support experience, providing phone and in-person assistance for email, directories, Windows desktop apps, and contract-specific applications. Experience as the initial point of contact for troubleshooting hardware and software issues (PCs, printers, peripherals). Familiarity with ticketing systems to manage and track support requests. Strong problem-solving skills, with the ability to work independently or under general direction. Excellent written and verbal communication skills - able to explain technical issues to non-technical users. U.S. Citizen or Permanent Resident eligible for Public Trust clearance. Preferred Skills & Certifications Associate's degree in IT, Computer Science, or related field. CompTIA A+, Network+, or similar certifications. Familiarity with ITIL best practices. Prior experience supporting federal government environments. Why You'll Love Working Here Certified Great Place to Work - supportive and inclusive culture. Competitive pay and benefits package. Opportunities to grow and advance your IT career. Make a direct impact by supporting mission-critical government operations. Equal Opportunity Statement RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ready to kick-start your next IT career step? Apply today and bring your technical skills to a team that values innovation, collaboration, and excellence.

Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking a full-time Intellectual Property (IP) Patent Docketing Specialist to provide timely and effective docketing and administrative support to the Intellectual Property Group. Responsibilities include, but are not limited to: Review, docket and distribute a high volume of incoming correspondence from the USPTO, WIPO and foreign associates according to established procedures Review and update docket based on USPTO filing receipts, WIPO confirmations, and correspondence from foreign associates according to established procedures Update docket based on docket answers/instructions received from attorneys and paralegals Monitor daily docket to ensure all deadlines are met Perform monthly status check of pending US patent applications Manage incoming and outgoing transferred files Respond to internal inquiries; generate reports as needed by the IP group Save correspondence in document management system to maintain electronic files Required Skills Include: Working knowledge of US and International patent and trademark prosecution processes and their associated rules and procedures Analytical reasoning skills and ability to interpret rules and instructions accurately Excellent organizational and follow-up skills Comfortable and efficient at calculating dates Detail oriented; ability to perform routine tasks and maintain concentration for long period of time. Ability to prepare accurate, highly detailed work; excellent proofreading skills. Proficient with MS Office applications 6+ years intellectual property experience in a law firm or legal services environment Prior IP docketing experience required, prior patent docketing experience preferred. Prior IP docketing experience using computer database programs, specifically FIP is highly preferred Undergraduate degree preferred We offer an excellent compensation and benefits package. Please submit your resume and salary requirements. EOE #LI-PT1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (East Coast - 7am ET - 4pm ET) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Developadditional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build andestablish procedures for newly established team Participate in a Help DeskOnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Work hours: 7am ET - 4pm ET Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) Acustomer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************

GAI is seeking a Technical Specialist 1 to join our Transmission and Distribution Power Delivery team. Required skills include critical thinking, problem-solving, organization, team focus, and eagerness to apply learned engineering principles to solve real-life problems. We value work-life balance and offer flexibility - this position can be performed in a hybrid or fully remote capacity. #Remote, # Hybrid, #Transmission Line, #INDHP, #LI-JB1 Position Specific Responsibilities: Complete day-to-day project tasks as required for successful project delivery. Tasks may include: Preparation of Specification Packages Preparation of Structural and Fabrication Drawings Design and Analysis of Transmission and Distribution Lines using PLS-CADD, PLS-POLE, PLS-Tower, or other power delivery analysis software Design and Analysis of foundations. Analysis of existing and proposed structures with regard to Client and Other required codes, standards, and specifications. Performance of Electrical Clearance checks and calculations. Coordination and development of permits for Railroads, Roadways, and Environmental Crossings. Apply engineering principles to assist in the design of Power Delivery Projects. Must demonstrate attention to detail. Demonstrate excellent written and verbal communication skills. Perform complex tasks typically following established processes. General Characteristics Possesses foundational engineering concepts through undergraduate-level education. Acquires basic knowledge and develops basic skills through mentored experience. Applies learned knowledge and skills to perform assigned tasks. Performs routine technical work which does not require previous experience. Understands and complies with ethical codes. Minimum Years of Experience Entry / 0+ Years of Experience Education B.S. Engineering or other technical degree Technical Responsibilities Collects data and gathers information or documents. Participates in laboratory testing and field investigations. Performs basic computations or analysis. Assists with preparation of engineering deliverables. Observes construction activities. Project and Task Management Responsible for personal task management and adherence to deadlines and scope. No managerial responsibilities at this level. Management Responsibility Receives close supervision on all aspects of assignments. Attains mentored experience from a licensed engineer. Communication Skills Possesses basic oral and written communication skills. Identifies and acknowledges principles of teamwork and leadership. Interacts primarily with internal project team members. Why GAI? At GAI, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth. Benefits To Working at GAI Include: Competitive salary -GAI is committed to paying market-based salaries Comprehensive benefits package including medical, vision, dental, company paid Long Term Disability, and Short-Term Disability (benefits start within 30 days of hire) New paid Maternity/Paternity/Adoption program Generous Paid Time Off and 7 paid holidays 401k company match Tuition Reimbursement #INDHP Qualifications EducationBachelors of Engineering (required) Experience0 - 1 years: Related Experience (required) Licenses & CertificationsDriver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Worker Support Specialist Department: Customer and Worker Experience Position Type: Full Time Job Level: Specialist About The Company Built In One is a revolutionary technology startup on a mission to unify, simplify, and build the future of the gig economy. We are disrupting the traditional industry by creating a seamless, app-based marketplace that connects customers with reliable, on-demand gig worker professionals. We are fast-paced, data-driven, and people-first. About The Team The Customer and Worker Experience department is the heartbeat of our operations. Our goal is to resolve issues quickly and sustain high satisfaction for both sides of our marketplace-our customers and our gig workers. We are the first line of defense in ensuring trust and reliability within the Built In One ecosystem. About The Role As a Worker Support Specialist, you will be the voice of Built In One. You will handle the day-to-day interactions that keep our platform moving, specifically focusing on scheduling changes, booking issues, and resolving minor complaints. You will act as the bridge between the technology and the people who use it, ensuring a smooth experience for everyone involved. What You'll Do Dual-Sided Support: Assist both customers and gig workers regarding active jobs, mediating inquiries about pairings to ensure clarity and satisfaction. Troubleshooting: Provide Tier 1 technical assistance for app-related concerns (login issues, feature navigation, error messages) to ensure users can successfully utilize the platform. Booking Management: Resolve inquiries related to booking status, order details, and payment verification. Scheduling Coordination: Manage schedule change requests from customers, ensuring updates are communicated effectively to the assigned workers to prevent service disruptions. Quality Assurance: Monitor open bookings to ensure every order is paired with a qualified and vetted gig worker professional in a timely manner. Basic Qualifications (What You'll Need) Experience: Minimum of 1-2 years of experience in Customer Support, preferably in a BPO, Shared Services, or Tech Startup environment. Communication Skills: Excellent written and verbal command of the English language. You must be able to explain complex app processes simply and empathetically. Tech Savviness: Strong familiarity with mobile applications (iOS and Android) and the ability to learn new CRM/Ticketing tools (e.g., Zendesk, Intercom, Salesforce) quickly. Problem Solving: The ability to think on your feet. You can identify the root cause of a booking issue and offer a solution without needing a script. Remote Readiness: A dedicated, quiet workspace with a reliable high-speed internet connection and a working computer/laptop capable of handling support software. Schedule Flexibility: Willingness to work on rotating shifts, weekends, or holidays as needed to support our 24/7 marketplace. Preferred Qualifications (Bonus Points If) Industry Background: Experience working for a gig economy platform (e.g., Ride-sharing, Food Delivery, Home Services apps). Marketplace Experience: Previous experience supporting a two-sided marketplace (dealing with both buyers/consumers and sellers/providers). Tool Proficiency: Prior experience using modern support tools like Intercom, Slack, and Zendesk. Why Join Us? Build the Future: You aren't just processing papers or closing tickets; you are building the workforce that powers our platform and shaping the future of the gig economy. Autonomy: We hate micromanagement. We trust our specialists to identify bottlenecks in the support or onboarding process and empower them to suggest fixes. Career Growth: We are growing fast. As our supply pool grows, so does the need for leadership within the Operations team. High-performing specialists often move into Tier 2, QA, or Team Lead roles. How to Apply Send: Your resume A short video or voice note introducing yourself (optional but preferred) Your expected monthly salary Subject line: Worker Support Specialist - BIO

IT Training Specialist Location: Los Angeles, CA 90032 (? Remote work is acceptable, with a preference for local candidates or those within Pacific or Central Time Zones. **NO EST**) Duration of Assignment: 6 - Months - Possible Extension An IT Training Specialist is needed to serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems. Minimum Education: • Bachelor's Degree Degree in a related field required. Minimum Experience: • Minimum 3 years of proven IT training experience, preferably in a healthcare setting. • Competency in both Ambulatory and Inpatient Cerner clinical bundle of applications • Proficiency in of Microsoft Office suite of applications including but not limited to Word, Excel, PowerPoint, Office, and Visio • Experience training business applications such as ServiceNow, Kronos, Lawson, etc. a plus • Ability to understand business and clinical application workflows • Experience writing eLearning scripts a plus • Hands-on experience developing a range of training materials including but not limited to participant guides, job aids, quick reference guides, short video tutorials • Experience utilizing SnagIt • Experience working in large and dynamic project environment preferred • Proven track record of excellence as a professional Accountabilities: • Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures. • Schedule classes based on availability of classrooms, equipment, and instructors. • Create “self paced” learning avenues using video, audio and other computer based learning tools. • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. • Develop specific classroom style training programs for new applications and hardware. • Monitor, evaluate and record training activities and program effectiveness. • Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts. • Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or endusers. • Design, plan, organize and direct orientation and training for employees on Information Technology applications. • Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.

***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for: The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I level support to Production / Operations team members. Provide support and assistance to customers facing issues from internal team members with loan products, loan-level Empower issues or services. This includes answering questions, troubleshooting technical problems, and resolving complaints, all while ensuring a positive customer experience. Responsible for assisting Production / Operations team members on a day-to-day basis with Empower loan level related issues. Ensure timely, accurate answers to inquiries and escalate Tier 2/3 issues to the Product team. Location: Remote / Work from home Compensation: $40-60k/yr Hours - Must to be available to work hours between times below and for weekend rotation. 7:00 am (central) to 9:00 pm (central) Weekdays 9:00 am (central) to 6:00 pm (central) Saturday Noon (central) to 6:00 pm (central) Sunday Key Responsibilities: Address Production / Operations team members email and calls for loan level related problems, providing resolution. Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem. Research, resolve these inquiries related to loan level issues. What you'll need to be successful: Strong written and verbal communication skills Teamwork and customer service necessary Initiative-taking and energetic Strong computer and technology-related skills Professional demeanor Knowledge of Mortgage Products, Fee's, Income Calculation, Disclosing, TRID Must be extremely organized. DU/ LPA Knowledge Computer savvy and strong ability to pick up quickly on new systems. Possess strong knowledge of MS Office Strong mortgage / origination knowledge Ability to follow up with multiple tasks / cases daily. Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool Experience in Empower is a plus. Able to work independently and proactively, prioritize workload and manage multiple tasks. What we offer: Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Symetra has an exciting opportunity to join ourinvestmentsteam asan IT Systems Analyst Intern! RoleOverview As a Systems Analyst intern with the Investments IT team,you'llgain hands-on experience working with financial technology that powers investment operations.You'llbe part of real projects, contributing to system implementations, reporting modernization, and process improvements. This role is designed to give you meaningful exposure to both technical and business analysis work. Symetra's Internship Program for Summer 2026 is entirely remote - all interns will learn and work in a virtual setting. The internship duration is12 weeks, running from May 18 - August 7, 2026. Company Overview Symetra Investment Management ("SIM") is a SEC-registered investment advisory firm with approximately$78 billionin assets under management as of March 31, 2025.Symetra Financial Corporation ("SFC"), a diversified financial services company with$68.4 billionin assets as of December 31, 2024, headquartered in Bellevue, Washington,is the sole shareholder of SIM. SFC is also the holding company of Symetra Life Insurance Company ("Symetra Life"), which was founded in 1957, and has insurer financial strength ratings of 'A' by A.M. Best and Standard & Poor's and 'A1' by Moody's. Symetra Life is among the top 40 largest life insurance companies in the United States (based on statutory admitted assets as of December 31, 2024) and has approximately2.3 million customersand over 2,600 employees nationwide. SFC is a wholly owned subsidiary of Sumitomo Life Insurance Company, a mutual life insurance company with head offices in Osaka and Tokyo, Japan. Founded in 1907, Sumitomo is one of the largest life insurance companies in Japan with$319 billionof assets as of March 31, 2024.SIM has recently begun marketing its investment management services to third-party institutional investors. Key Projects and Intern Contributions Loan Origination System Replacement (Microsoft Dynamics CRM Moody'sCreditLens) Conducting analysis and documenting current vs. future workflows Assistin testing LOS for internal employees and the Mortgage Loan Portal for external Mortgage Bankers Help create user guides and quick reference materials for system users Reporting Modernization (SSRS/SSIS Power BI) Assistwith the migration effort andvalidateinventory of extracts and reports during migration Test Power BI subscriptions and automation workflows Build a small self-service dashboard in Power BI that pulls sample data and highlights best practices. Additional Mini-Projects Refresh andimprovesystem documentation(ServiceNOW& Azure DevOps) Create anonboarding guidefor new employees to Symetra Investment Management (SIM) for managers to follow Prototype aPower Automate flowto streamline a repetitive process or to replace subscriptions in SharePoint Learning& GrowthOpportunities: Troubleshooting:Shadow analysts during incident resolution and document solutions Requirements Gathering:Attend sessions, take notes, and help translate conversations into structured requirements Tech Stack Exposure:Gain familiarity with AWS, Azure DevOps, Azure AD, SQL Server,ServiceNOW, Mainframe, and more Collaboration:Sit in on meetings with business partners to understand how IT supports investments Your education, experience, and skills Must be enrolled in a Bachelor's or GraduateProgram SQL or database basics (from coursework or projects) Microsoft Excel and Office for data analysis Interest in financial markets or investment concepts Exposure to project management or collaboration tools What we offer you Fully remote internship. We ship you the equipment you need to enjoyworkfrom the comfort of home. Compensation: Hourly Range: $22.00-25.00 Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and mustmaintainauthorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: MinimumInternet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applyingtojobs at Symetrayou'llbe asked totest your internetspeed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will berequired(after theinitialphone screen) to be on video for all interviews.Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure tocomply withverification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civilremedies, iffraud is discovered We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country.We'rebuilding a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multipleperspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work,we'reguided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitiveprice,we communicate clearly andopenlyso people understand whatthey'rebuying, and we design products-andoperateour company-to stand the test of time.We'recommitted to showing up for our communities,lifting upour employees, and standing up for diversity,equityand inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit:careers #LI-CM1 #LI-REMOTE

Remote Neuroradiologist - University of Vermont Health The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work. Position Details: Work Remote: 100% remote position, flexible schedule options available. Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement. Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT. Collaborative Environment: Work closely with a collegial group. Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours. Benefits: PSLF eligible Comprehensive benefits package that includes health, dental and vision 403(b) retirement plan CME reimbursement Malpractice coverage Competitive Salary: $539,000-$559,000* - Call included About the University of Vermont Medical Center: UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor Dedicated Division of Neuroradiology with experienced staff Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely For more information, please contact: Matt Canasi (Network Recruiter) *************************

We're seeking Michigan-based veterans to join our IT team. If you were honorably discharged between 2012 2025, this entry-level IT role is designed to give you hands-on training and support as you transition into a civilian IT career. Responsibilities Include Set up and maintain computer systems and networks Troubleshoot and resolve basic technical issues Learn installation and configuration of hardware/software Follow cybersecurity and data protection procedures Work as part of a remote IT team Ideal Candidate Veteran discharged 2012 2025 No prior IT experience necessary Strong teamwork and communication skills Eager to learn and develop technical skills Compensation & Benefits Pay: $26 $33/hr Flexible remote work options Paid IT training and certifications Veteran-friendly environment and career advancement Apply today and start your next mission a successful career in IT!

We're looking for an Integration Support Specialist (ISS) to join Procore's ERP Support Team. In this role, you'll assist customers with troubleshooting sync-related errors that populate with Procore in relation to their ERP integration. The primary goal of this role is to diagnose, resolve, and investigate complex technical issues related to Procore's financial ERP integrations. As an Integration Support Specialist, you'll partner with customers, internal support teams, and development team members to provide tier 2 support across chat, email, and phone channels. Use your analytical skills, technical troubleshooting background, and problem-solving abilities to identify issues and ensure efficient problem resolution. This position reports into Manager, ERP Support and can be based remotely within the US. We're looking for someone to join us immediately. What You'll Do Investigate and resolve complex tier 2 technical issues for Procore's ERP Integrations, focusing on errors related to accounting software like Sage or QuickBooks. Troubleshoot integration technical issues that occur within the customer's Windows environment or Procore's internal microservices, often working in a queue-based system. Provide support for live customer interactions (phone and chat) as well as email, managing interruptible work while prioritizing customer experience. Manage efficiently a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk while actively taking on new cases daily. Escalate issues appropriately by collaborating with development team members to submit JIRAs and resolve API-related errors. Navigate technical ambiguity with confidence, applying strong problem-solving skills to diagnose brand new issues. Demonstrate a commitment to Ownership by taking accountability for customer outcomes and driving issues to resolution. Communicate openly and clearly with customers and internal stakeholders, providing transparent and optimistic updates throughout the troubleshooting process. What We're Looking For 2+ years of technical support experience in a contact center environment, with a Bachelor's degree or equivalent work experience. Proven background in providing technical support for complex software integrations, with specific experience with accounting software like Sage or QuickBooks being a huge plus. Experience in a queue-based technical support role, providing assistance via live phone, chat, and email channels. Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk is a significant advantage, demonstrating proficiency in managing ticket escalations. Strong analytical and technical troubleshooting skills; enjoys working with details and numbers to diagnose root causes rather than following a basic script. Ability to embody Procore's core values of Ownership, Openness, and Optimism, thriving in a collaborative and problem-solving environment. Strong customer support and client relation skills, prioritizing a customer-focused approach. Ability to prioritize multiple tasks effectively and execute on resolutions under pressure. Additional Information Base Pay Range: 24.80 - 34.10 USD Hourly This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Who are we? Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. We help real, hard working people run and grow their businesses, with an end-to-end solution that enables them to schedule jobs, dispatch, invoice, track performance, get paid in the field, plus so much more - all in one place! We're on a mission to revolutionize our industry by “automating everything but holding the wrench”, providing our users with smart, AI-powered tools that will replace time consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire. Who are you? We're looking for a highly skilled Technical Support Team Lead to guide and elevate our highest level of support. In this role, you will lead a team of Technical Support Representatives, ensuring high performance, strong technical execution, and consistent customer outcomes. You will oversee and drive execution across four critical support domains: Development Escalations Billing / Fintech Support Phone Porting Import / API Support You'll be accountable for the overall performance and outcomes of these areas ensuring escalations are handled with urgency and clarity, complex issues are resolved efficiently, and cross-functional collaboration runs smoothly. You'll also lead by example as a senior technical contributor, mentoring engineers and partnering closely with Product, Engineering, and Operations teams to continuously improve support quality and customer experience. If you're a strong technical problem solver who can also lead people, processes, and outcomes, this is the role for you. Responsibilities Team Leadership & Management Lead and support a team of Technical Support Representatives, including coaching, feedback, and performance management. Own team workflows and execution standards, ensuring consistent case handling, documentation quality, and customer experience. Conduct regular 1:1s, team huddles, and performance check-ins to support engagement, clarity, and development. Support hiring, onboarding, and training initiatives to build a strong and scalable Tier 3 team. Serve as the final internal escalation point for Tier 3 issues, ensuring speed, accuracy, and clear communication. Oversight & Domain Ownership Own the day-to-day oversight of Tier 3 Support operations across development escalations, Billing/Fintech support, Phone Porting, and Import/API support. Ensure consistent, high-quality handling of escalations and complex technical/customer issues across your domains. Set expectations and drive performance across the team-prioritization, workload distribution, SLAs, and escalation standards. Identify trends and recurring pain points, then implement improvements to reduce ticket volume and improve resolution time. Technical & Cross-Functional Execution Act as a subject matter expert for advanced technical issues across the Workiz platform, including frontend/backend troubleshooting and API-related incidents. Lead coordination with Engineering and Product on bugs, system incidents, and customer-impacting issues ensuring correct prioritization, documentation, and follow-through. Partner with internal stakeholders (Finance/Payments, Porting providers, Implementation/Onboarding, etc.) to improve workflows and reduce recurring issues. Create and maintain Tier 3 playbooks, escalation paths, and knowledge base documentation to enable scale and consistency. **This is a hybrid role requiring in-office collaboration on Tuesdays, Wednesdays, and Thursdays, with the flexibility for remote work on Mondays and Fridays. Minimum Qualifications: Strong understanding of SaaS applications and troubleshooting methodologies. 3+ years of experience providing advanced technical application support in a software environment, with a proven track record of resolving complex customer issues. 1+ years of people leadership experience, including mentoring, coaching, and accountability (formal management experience is a plus). Exceptional problem-solving and critical thinking abilities, with the ability to diagnose and implement effective solutions for intricate technical challenges. Excellent verbal and written communication skills, with the ability to convey technical information clearly, professionally, and empathetically to diverse audiences. Demonstrated ability to collaborate cross-functionally and manage priorities in a fast-paced, dynamic setting. Strong analytical and process-oriented mindset, with the ability to improve workflows and drive operational consistency. Proven reliability and ownership-meeting performance standards and following through with accuracy and timeliness. Familiarity and practical experience (2-3+ years) utilizing collaboration and issue-tracking tools such as Jira, Slack, Google Suite, and knowledge management platforms (e.g., Confluence). Hands-on experience (1-2+ years) with API integration and configuration, including proficiency in JSON, HTML, XML, and database knowledge (e.g., MySQL). Bonus Points: Relevant technical support certifications or equivalent industry training. Experience supporting mobile applications and troubleshooting related issues. Experience supporting payments/fintech workflows, phone porting operations, or onboarding/import processes at scale. Experience driving operational improvements across a support organization (workflows, QA processes, internal tooling, knowledge base). As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication - all in one place. We're looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team: Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental. Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change. Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it's all about the people. Our customers are at the heart of everything we do. We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities. Why You'll Love Being a Workizer: Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting! Collaborative Excellence: We foster a culture of teamwork where exceptional achievers and quick learners can thrive. Together, we deliver impactful results. Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight. Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other. Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. We take our work seriously, but we know how to let loose and celebrate our wins! Compensation and Benefits Market-level compensation based on experience $90,000-$115,000 On-Target Earnings. Workiz provides a comprehensive benefits package, featuring employee stock options, up to 100% employer-paid Medical, Dental, and Vision coverage options for employees plus generous dependent coverage, and a 4% match on 401k contributions. Sick Leave: 5 days per year Vacation Leave: 14 days per year (that grows with tenure!) plus 2 Floating Holidays to use each year Inclusivity Statement At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.

Who are we? Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. We help real, hard working people run and grow their businesses, with an end-to-end solution that enables them to schedule jobs, dispatch, invoice, track performance, get paid in the field, plus so much more - all in one place! We're on a mission to revolutionize our industry by "automating everything but holding the wrench", providing our users with smart, AI-powered tools that will replace time consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire. Who are you? We're looking for a highly skilled Technical Support Team Lead to guide and elevate our highest level of support. In this role, you will lead a team of Technical Support Representatives, ensuring high performance, strong technical execution, and consistent customer outcomes. You will oversee and drive execution across four critical support domains: * Development Escalations * Billing / Fintech Support * Phone Porting * Import / API Support You'll be accountable for the overall performance and outcomes of these areas ensuring escalations are handled with urgency and clarity, complex issues are resolved efficiently, and cross-functional collaboration runs smoothly. You'll also lead by example as a senior technical contributor, mentoring engineers and partnering closely with Product, Engineering, and Operations teams to continuously improve support quality and customer experience. If you're a strong technical problem solver who can also lead people, processes, and outcomes, this is the role for you. Responsibilities Team Leadership & Management * Lead and support a team of Technical Support Representatives, including coaching, feedback, and performance management. * Own team workflows and execution standards, ensuring consistent case handling, documentation quality, and customer experience. * Conduct regular 1:1s, team huddles, and performance check-ins to support engagement, clarity, and development. * Support hiring, onboarding, and training initiatives to build a strong and scalable Tier 3 team. * Serve as the final internal escalation point for Tier 3 issues, ensuring speed, accuracy, and clear communication. Oversight & Domain Ownership * Own the day-to-day oversight of Tier 3 Support operations across development escalations, Billing/Fintech support, Phone Porting, and Import/API support. * Ensure consistent, high-quality handling of escalations and complex technical/customer issues across your domains. * Set expectations and drive performance across the team-prioritization, workload distribution, SLAs, and escalation standards. * Identify trends and recurring pain points, then implement improvements to reduce ticket volume and improve resolution time. Technical & Cross-Functional Execution * Act as a subject matter expert for advanced technical issues across the Workiz platform, including frontend/backend troubleshooting and API-related incidents. * Lead coordination with Engineering and Product on bugs, system incidents, and customer-impacting issues ensuring correct prioritization, documentation, and follow-through. * Partner with internal stakeholders (Finance/Payments, Porting providers, Implementation/Onboarding, etc.) to improve workflows and reduce recurring issues. * Create and maintain Tier 3 playbooks, escalation paths, and knowledge base documentation to enable scale and consistency. This is a hybrid role requiring in-office collaboration on Tuesdays, Wednesdays, and Thursdays, with the flexibility for remote work on Mondays and Fridays. Requirements Minimum Qualifications: * Strong understanding of SaaS applications and troubleshooting methodologies. * 3+ years of experience providing advanced technical application support in a software environment, with a proven track record of resolving complex customer issues. * 1+ years of people leadership experience, including mentoring, coaching, and accountability (formal management experience is a plus). * Exceptional problem-solving and critical thinking abilities, with the ability to diagnose and implement effective solutions for intricate technical challenges. * Excellent verbal and written communication skills, with the ability to convey technical information clearly, professionally, and empathetically to diverse audiences. * Demonstrated ability to collaborate cross-functionally and manage priorities in a fast-paced, dynamic setting. * Strong analytical and process-oriented mindset, with the ability to improve workflows and drive operational consistency. * Proven reliability and ownership-meeting performance standards and following through with accuracy and timeliness. * Familiarity and practical experience (2-3+ years) utilizing collaboration and issue-tracking tools such as Jira, Slack, Google Suite, and knowledge management platforms (e.g., Confluence). * Hands-on experience (1-2+ years) with API integration and configuration, including proficiency in JSON, HTML, XML, and database knowledge (e.g., MySQL). Bonus Points: * Relevant technical support certifications or equivalent industry training. * Experience supporting mobile applications and troubleshooting related issues. * Experience supporting payments/fintech workflows, phone porting operations, or onboarding/import processes at scale. * Experience driving operational improvements across a support organization (workflows, QA processes, internal tooling, knowledge base). Our Tech Stack Why Join Workiz? As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication - all in one place. We're looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team: Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental. Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change. Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it's all about the people. Our customers are at the heart of everything we do. We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities. Why You'll Love Being a Workizer: * Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting! * Collaborative Excellence: We foster a culture of teamwork where exceptional achievers and quick learners can thrive. Together, we deliver impactful results. * Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight. * Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other. * Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. * We take our work seriously, but we know how to let loose and celebrate our wins! Compensation and Benefits Market-level compensation based on experience $90,000-$115,000 On-Target Earnings. Workiz provides a comprehensive benefits package, featuring employee stock options, up to 100% employer-paid Medical, Dental, and Vision coverage options for employees plus generous dependent coverage, and a 4% match on 401k contributions. Sick Leave: 5 days per year Vacation Leave: 14 days per year (that grows with tenure!) plus 2 Floating Holidays to use each year Inclusivity Statement At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.