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The differences between campus technologists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a campus technologist and a help desk specialist. Additionally, a help desk specialist has an average salary of $51,065, which is higher than the $28,214 average annual salary of a campus technologist.
The top three skills for a campus technologist include troubleshoot, printers and computer system. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.
| Campus Technologist | Help Desk Specialist | |
| Yearly salary | $28,214 | $51,065 |
| Hourly rate | $13.56 | $24.55 |
| Growth rate | 10% | 10% |
| Number of jobs | 71,850 | 75,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A campus technologist is a general specialist who provides support tasks for different offices. Although their responsibilities can depend on their institution or industry of employment, it usually includes performing installations and upgrades, maintaining multiple facilities, processing data, and keeping extensive records. They also perform regular maintenance checks, repairing or replacing components as necessary. Moreover, a campus technologist may also perform various administrative tasks, such as preparing documents and presentations, handling calls and correspondence, organizing files, and conducting research.
The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.
Campus technologists and help desk specialists have different pay scales, as shown below.
| Campus Technologist | Help Desk Specialist | |
| Average salary | $28,214 | $51,065 |
| Salary range | Between $21,000 And $36,000 | Between $35,000 And $73,000 |
| Highest paying City | New Haven, CT | New York, NY |
| Highest paying state | Connecticut | Alaska |
| Best paying company | CBIZ | Schulte Roth & Zabel |
| Best paying industry | Non Profits | Technology |
There are a few differences between a campus technologist and a help desk specialist in terms of educational background:
| Campus Technologist | Help Desk Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 48% |
| Most common major | Computer Information Systems | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between campus technologists' and help desk specialists' demographics:
| Campus Technologist | Help Desk Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.4% Female, 26.6% | Male, 79.4% Female, 20.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |