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Client technician support associate vs software support technician

The differences between client technician support associates and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technician support associate and a software support technician. Additionally, a client technician support associate has an average salary of $81,773, which is higher than the $79,670 average annual salary of a software support technician.

The top three skills for a client technician support associate include escalate, technical support and troubleshoot. The most important skills for a software support technician are customer service, troubleshoot, and java.

Client technician support associate vs software support technician overview

Client Technician Support AssociateSoftware Support Technician
Yearly salary$81,773$79,670
Hourly rate$39.31$38.30
Growth rate10%10%
Number of jobs129,974117,059
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 59%
Average age4242
Years of experience22

Client technician support associate vs software support technician salary

Client technician support associates and software support technicians have different pay scales, as shown below.

Client Technician Support AssociateSoftware Support Technician
Average salary$81,773$79,670
Salary rangeBetween $54,000 And $123,000Between $55,000 And $113,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-RSM US
Best paying industry-Finance

Differences between client technician support associate and software support technician education

There are a few differences between a client technician support associate and a software support technician in terms of educational background:

Client Technician Support AssociateSoftware Support Technician
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 59%
Most common majorInformation TechnologyComputer Science
Most common collegeUniversity of PennsylvaniaStanford University

Client technician support associate vs software support technician demographics

Here are the differences between client technician support associates' and software support technicians' demographics:

Client Technician Support AssociateSoftware Support Technician
Average age4242
Gender ratioMale, 72.6% Female, 27.4%Male, 73.8% Female, 26.2%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technician support associate and software support technician duties and responsibilities

Client technician support associate example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
  • Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Software support technician example responsibilities.

  • Manage desktop services team members to provide SLA agreements within network support services department.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
  • Develop web base MySQL database using HTML, PHP and Java for affiliate program.
  • Implement event handling using Java, Ajax and ExtJS.
  • Support medium networks of multiple OS computers with design, configuration and maintenance services.
  • Show more

Client technician support associate vs software support technician skills

Common client technician support associate skills
  • Escalate, 13%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Remote Tools, 8%
  • Password Resets, 7%
  • Customer Service, 7%
Common software support technician skills
  • Customer Service, 14%
  • Troubleshoot, 10%
  • Java, 7%
  • Database, 6%
  • Phone Calls, 5%
  • Software Support, 3%

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