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Client technician support associate vs technical support specialist

The differences between client technician support associates and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technician support associate and a technical support specialist. Additionally, a client technician support associate has an average salary of $81,773, which is higher than the $48,667 average annual salary of a technical support specialist.

The top three skills for a client technician support associate include escalate, technical support and troubleshoot. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Client technician support associate vs technical support specialist overview

Client Technician Support AssociateTechnical Support Specialist
Yearly salary$81,773$48,667
Hourly rate$39.31$23.40
Growth rate10%10%
Number of jobs129,974157,425
Job satisfaction-4.6
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 50%
Average age4242
Years of experience22

Client technician support associate vs technical support specialist salary

Client technician support associates and technical support specialists have different pay scales, as shown below.

Client Technician Support AssociateTechnical Support Specialist
Average salary$81,773$48,667
Salary rangeBetween $54,000 And $123,000Between $30,000 And $76,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Finance

Differences between client technician support associate and technical support specialist education

There are a few differences between a client technician support associate and a technical support specialist in terms of educational background:

Client Technician Support AssociateTechnical Support Specialist
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 50%
Most common majorInformation TechnologyComputer Science
Most common collegeUniversity of PennsylvaniaStanford University

Client technician support associate vs technical support specialist demographics

Here are the differences between client technician support associates' and technical support specialists' demographics:

Client Technician Support AssociateTechnical Support Specialist
Average age4242
Gender ratioMale, 72.6% Female, 27.4%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technician support associate and technical support specialist duties and responsibilities

Client technician support associate example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Provide remote support to troubleshoot TCP/IP configurations relate to network connectivity (LAN/WAN).
  • Analyze and troubleshoot issues with hardware, software, printers, and network connectivity.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Learned how to organize graphical implementations, create company posters, learned ActiveDirectory and SharePoint company contacts.

Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
  • Show more

Client technician support associate vs technical support specialist skills

Common client technician support associate skills
  • Escalate, 13%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Remote Tools, 8%
  • Password Resets, 7%
  • Customer Service, 7%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

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