Clinic receptionist vs receptionist/customer service

The differences between clinic receptionists and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a clinic receptionist, becoming a receptionist/customer service takes usually requires 6-12 months. Additionally, a clinic receptionist has an average salary of $31,647, which is higher than the $30,604 average annual salary of a receptionist/customer service.

The top three skills for a clinic receptionist include patients, customer service and medical terminology. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.

Clinic receptionist vs receptionist/customer service overview

	Clinic Receptionist	Receptionist/Customer Service
Yearly salary	$31,647	$30,604
Hourly rate	$15.21	$14.71
Growth rate	-	-4%
Number of jobs	93,243	216,587
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	High School Diploma, 35%
Average age	42	40
Years of experience	2	12

What does a clinic receptionist do?

A clinic receptionist is responsible for performing administrative and clerical duties to support clinical operations and provide the highest quality care services for the patients within a health care facility. Clinic receptionists receive and respond to patients' inquiries and concerns, manage doctor appointments, and verify medical procedure schedules. They also handle the patients' information, organize files, and confirm the patients' insurance details on the database. A clinic receptionist coordinates with suppliers and vendors to ensure the adequacy of medical inventories and maintenance repairs of equipment and machinery.

What does a receptionist/customer service do?

Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

Clinic receptionist vs receptionist/customer service salary

Clinic receptionists and receptionist/customer services have different pay scales, as shown below.

	Clinic Receptionist	Receptionist/Customer Service
Average salary	$31,647	$30,604
Salary range	Between $26,000 And $37,000	Between $25,000 And $37,000
Highest paying City	Oxnard, CA	Billerica, MA
Highest paying state	Alaska	Minnesota
Best paying company	Emanate Health	Uline
Best paying industry	Education	Manufacturing

Differences between clinic receptionist and receptionist/customer service education

There are a few differences between a clinic receptionist and a receptionist/customer service in terms of educational background:

	Clinic Receptionist	Receptionist/Customer Service
Most common degree	Bachelor's Degree, 32%	High School Diploma, 35%
Most common major	Business	Business
Most common college	-	-

Clinic receptionist vs receptionist/customer service demographics

Here are the differences between clinic receptionists' and receptionist/customer services' demographics:

	Clinic Receptionist	Receptionist/Customer Service
Average age	42	40
Gender ratio	Male, 8.5% Female, 91.5%	Male, 8.0% Female, 92.0%
Race ratio	Black or African American, 8.5% Unknown, 4.5% Hispanic or Latino, 21.6% Asian, 6.5% White, 58.0% American Indian and Alaska Native, 0.9%	Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between clinic receptionist and receptionist/customer service duties and responsibilities

Clinic receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Perform all assign tasks relate to admitting patients, discharging patients, laboratory, radiology, and respiratory services.
Schedule radiology exams for patients.
Schedule appointments, register new patients, update patient demographics, and provide comprehensive information.
Record physician orders on patients' charts in hospital MediTech computerize charting system.
Collect and verify patients' identity and insurance information and enter it into the MEDITECH system.

Receptionist/customer service example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.

Clinic receptionist vs receptionist/customer service skills

Common clinic receptionist skills

Patients, 31%
Customer Service, 9%
Medical Terminology, 7%
Phone Calls, 7%
Appointment Scheduling, 5%
Patient Appointments, 4%

Common receptionist/customer service skills

Customer Service, 16%
Phone Calls, 15%
Data Entry, 14%
Telephone Calls, 8%
Front Desk, 8%
Scheduling Appointments, 8%

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Office and Administrative Industry
Clinic Receptionist
Clinic Receptionist vs Receptionist/Customer Service

Updated January 8, 2025

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