Commercial representative vs customer sales representative

The differences between commercial representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a commercial representative, becoming a customer sales representative takes usually requires 6-12 months. Additionally, a commercial representative has an average salary of $53,767, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a commercial representative include business development, technical support and financial statements. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Commercial representative vs customer sales representative overview

	Commercial Representative	Customer Sales Representative
Yearly salary	$53,767	$38,744
Hourly rate	$25.85	$18.63
Growth rate	4%	-4%
Number of jobs	109,743	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	4	12

What does a commercial representative do?

Commercial Representatives are in demand in the business development industry. They coordinate with all aspects of business development, including client and branding management. Commercial Representatives deliver district sales goals, prepare contracts and resolve concerns, and analyze financial statements referring to commercial loan customers' potential. They manage the implementation of inventory management, technical support, and customer satisfaction projects.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Commercial representative vs customer sales representative salary

Commercial representatives and customer sales representatives have different pay scales, as shown below.

	Commercial Representative	Customer Sales Representative
Average salary	$53,767	$38,744
Salary range	Between $30,000 And $95,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between commercial representative and customer sales representative education

There are a few differences between a commercial representative and a customer sales representative in terms of educational background:

	Commercial Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Commercial representative vs customer sales representative demographics

Here are the differences between commercial representatives' and customer sales representatives' demographics:

	Commercial Representative	Customer Sales Representative
Average age	47	40
Gender ratio	Male, 48.2% Female, 51.8%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between commercial representative and customer sales representative duties and responsibilities

Commercial representative example responsibilities.

Analyze and support development and execution of underwriting, automation and operational strategies to efficiently and effectively manage the portfolio.
Analyze and support development and execution of underwriting, automation and operational strategies to efficiently and effectively manage the portfolio.
Home OfficeThe Florida/Georgia DSR position requires working completely independent from a home office utilizing multiple sales disciplines.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Commercial representative vs customer sales representative skills

Common commercial representative skills

Business Development, 14%
Technical Support, 12%
Financial Statements, 10%
Inbound Calls, 10%
Negotiation, 6%
Customer Accounts, 3%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Commercial Representative
Commercial Representative vs Customer Sales Representative

Updated January 8, 2025

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