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The differences between consumer sales representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer sales representative and a service representative. Additionally, a consumer sales representative has an average salary of $38,514, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a consumer sales representative include broadband, product knowledge and inbound calls. The most important skills for a service representative are customer service, client service, and patients.
| Consumer Sales Representative | Service Representative | |
| Yearly salary | $38,514 | $33,692 |
| Hourly rate | $18.52 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 216,394 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Consumer sales representatives and service representatives have different pay scales, as shown below.
| Consumer Sales Representative | Service Representative | |
| Average salary | $38,514 | $33,692 |
| Salary range | Between $21,000 And $67,000 | Between $24,000 And $45,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between a consumer sales representative and a service representative in terms of educational background:
| Consumer Sales Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between consumer sales representatives' and service representatives' demographics:
| Consumer Sales Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |