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The differences between conversion specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a conversion specialist and a help desk specialist. Additionally, a conversion specialist has an average salary of $70,584, which is higher than the $51,065 average annual salary of a help desk specialist.
The top three skills for a conversion specialist include digital marketing, data analysis and sql server. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.
| Conversion Specialist | Help Desk Specialist | |
| Yearly salary | $70,584 | $51,065 |
| Hourly rate | $33.93 | $24.55 |
| Growth rate | 10% | 10% |
| Number of jobs | 58,583 | 75,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Conversion specialist roles vary depending on the industry, like lead conversion specialists and data conversion specialists. They communicate with users and stakeholders in the business for smooth transitions, documentation, and training. These specialists work on dispatching and escalating helpdesk tickets to their IT personnel, making system enhancement recommendations, and creating multiple data converting macros for shorter processing turn-around times and increased accuracy in different processing departments. They are also in charge of creating audit processes for the quality assurance of the transfer of data from one source to another.
The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.
Conversion specialists and help desk specialists have different pay scales, as shown below.
| Conversion Specialist | Help Desk Specialist | |
| Average salary | $70,584 | $51,065 |
| Salary range | Between $49,000 And $100,000 | Between $35,000 And $73,000 |
| Highest paying City | Sacramento, CA | New York, NY |
| Highest paying state | New York | Alaska |
| Best paying company | Meta | Schulte Roth & Zabel |
| Best paying industry | Technology | Technology |
There are a few differences between a conversion specialist and a help desk specialist in terms of educational background:
| Conversion Specialist | Help Desk Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between conversion specialists' and help desk specialists' demographics:
| Conversion Specialist | Help Desk Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 79.4% Female, 20.6% |
| Race ratio | Black or African American, 11.0% Unknown, 5.8% Hispanic or Latino, 15.1% Asian, 10.2% White, 57.4% American Indian and Alaska Native, 0.5% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |