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The differences between customer program managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become a customer program manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer program manager has an average salary of $105,176, which is higher than the $93,820 average annual salary of a customer success manager.
The top three skills for a customer program manager include customer service, project management and program management. The most important skills for a customer success manager are client facing, cloud, and account management.
| Customer Program Manager | Customer Success Manager | |
| Yearly salary | $105,176 | $93,820 |
| Hourly rate | $50.57 | $45.11 |
| Growth rate | 10% | 5% |
| Number of jobs | 204,418 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 78% |
| Average age | 39 | 46 |
| Years of experience | 10 | 8 |
A customer program manager is responsible for maintaining healthy business relationships with clients and customers. Customer program managers supervise the overall project process of product management and ensure that the services strictly adhere to the customers' needs. A customer program manager identifies business opportunities by analyzing the current market trends to generate more resources for the business and increase revenues. They lead the program's concepts, manage the allocation of budget, and deliver high-quality outputs to the market.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Customer program managers and customer success managers have different pay scales, as shown below.
| Customer Program Manager | Customer Success Manager | |
| Average salary | $105,176 | $93,820 |
| Salary range | Between $76,000 And $145,000 | Between $61,000 And $142,000 |
| Highest paying City | Seattle, WA | Redwood City, CA |
| Highest paying state | Washington | California |
| Best paying company | Meta | VMware |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer program manager and a customer success manager in terms of educational background:
| Customer Program Manager | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Pennsylvania |
Here are the differences between customer program managers' and customer success managers' demographics:
| Customer Program Manager | Customer Success Manager | |
| Average age | 39 | 46 |
| Gender ratio | Male, 59.5% Female, 40.5% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |