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The differences between customer representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $37,351 average annual salary of a customer representative.
The top three skills for a customer representative include phone calls, windows and technical support. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Customer Representative | Client Representative | |
| Yearly salary | $37,351 | $41,785 |
| Hourly rate | $17.96 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,778 | 238,735 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service representative is an individual person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Customer representatives and client representatives have different pay scales, as shown below.
| Customer Representative | Client Representative | |
| Average salary | $37,351 | $41,785 |
| Salary range | Between $25,000 And $55,000 | Between $28,000 And $60,000 |
| Highest paying City | Urban Honolulu, HI | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | IBM | IBM |
| Best paying industry | Transportation | Technology |
There are a few differences between a customer representative and a client representative in terms of educational background:
| Customer Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer representatives' and client representatives' demographics:
| Customer Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.7% Female, 63.3% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 22.8% Asian, 7.4% White, 52.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |