Customer representative vs customer account representative

The differences between customer representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer representative and a customer account representative. Additionally, a customer representative has an average salary of $37,351, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer representative include phone calls, windows and technical support. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer representative vs customer account representative overview

	Customer Representative	Customer Account Representative
Yearly salary	$37,351	$36,138
Hourly rate	$17.96	$17.37
Growth rate	-4%	-4%
Number of jobs	220,778	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer representative do?

A customer service representative is an individual person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer representative vs customer account representative salary

Customer representatives and customer account representatives have different pay scales, as shown below.

	Customer Representative	Customer Account Representative
Average salary	$37,351	$36,138
Salary range	Between $25,000 And $55,000	Between $27,000 And $46,000
Highest paying City	Urban Honolulu, HI	San Ramon, CA
Highest paying state	Hawaii	Alaska
Best paying company	IBM	Dairy Farmers of America
Best paying industry	Transportation	Finance

Differences between customer representative and customer account representative education

There are a few differences between a customer representative and a customer account representative in terms of educational background:

	Customer Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer representative vs customer account representative demographics

Here are the differences between customer representatives' and customer account representatives' demographics:

	Customer Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 36.7% Female, 63.3%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 22.8% Asian, 7.4% White, 52.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer representative and customer account representative duties and responsibilities

Customer representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Present PowerPoint presentations to brokers regarding customer service issues.
Demonstrate superb organizational and multitasking abilities
Prepare quarterly reports on the business and present to fellow employees using PowerPoint.
Develop and maintain relationships with company's advisory board, VIP customers, and associates.
Generate sales opportunities with legacy customers by upselling new and establish service offerings.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer representative vs customer account representative skills

Common customer representative skills

Phone Calls, 16%
Windows, 11%
Technical Support, 8%
Product Knowledge, 4%
Data Entry, 4%
Bank Secrecy Act, 4%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Customer Representative
Customer Representative vs Customer Account Representative

Updated January 8, 2025

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