Customer representative vs customer sales representative

The differences between customer representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $37,351 average annual salary of a customer representative.

The top three skills for a customer representative include phone calls, windows and technical support. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Customer representative vs customer sales representative overview

	Customer Representative	Customer Sales Representative
Yearly salary	$37,351	$38,744
Hourly rate	$17.96	$18.63
Growth rate	-4%	-4%
Number of jobs	220,778	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer representative do?

A customer service representative is an individual person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Customer representative vs customer sales representative salary

Customer representatives and customer sales representatives have different pay scales, as shown below.

	Customer Representative	Customer Sales Representative
Average salary	$37,351	$38,744
Salary range	Between $25,000 And $55,000	Between $27,000 And $54,000
Highest paying City	Urban Honolulu, HI	Santa Rosa, CA
Highest paying state	Hawaii	Hawaii
Best paying company	IBM	Merck
Best paying industry	Transportation	Finance

Differences between customer representative and customer sales representative education

There are a few differences between a customer representative and a customer sales representative in terms of educational background:

	Customer Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer representative vs customer sales representative demographics

Here are the differences between customer representatives' and customer sales representatives' demographics:

	Customer Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 36.7% Female, 63.3%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 22.8% Asian, 7.4% White, 52.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer representative and customer sales representative duties and responsibilities

Customer representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Present PowerPoint presentations to brokers regarding customer service issues.
Demonstrate superb organizational and multitasking abilities
Prepare quarterly reports on the business and present to fellow employees using PowerPoint.
Develop and maintain relationships with company's advisory board, VIP customers, and associates.
Generate sales opportunities with legacy customers by upselling new and establish service offerings.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer representative vs customer sales representative skills

Common customer representative skills

Phone Calls, 16%
Windows, 11%
Technical Support, 8%
Product Knowledge, 4%
Data Entry, 4%
Bank Secrecy Act, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Customer Representative
Customer Representative vs Customer Sales Representative

Updated January 8, 2025

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