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The differences between customer service administrative assistants and administrative services assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and an administrative services assistant. Additionally, an administrative services assistant has an average salary of $35,490, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for an administrative services assistant are customer service, data entry, and home health.
| Customer Service Administrative Assistant | Administrative Services Assistant | |
| Yearly salary | $33,741 | $35,490 |
| Hourly rate | $16.22 | $17.06 |
| Growth rate | -8% | -8% |
| Number of jobs | 93,535 | 115,856 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 48% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
An administrative services assistant is responsible for performing administrative support to an organization, ensuring smooth operations, and providing the best services for the customers. Administrative services assistants are usually the first point of contact of visitors, responding to their inquiries and concerns, verifying appointments, and leading them to the appropriate personnel or department. They are also present in meetings and conferences, creating minutes reports, presenting documents, and suggesting opportunities to improve operational functions and increase profitability. An administrative services assistant does data processing, sort files, monitor office inventories, and other related tasks as required.
Customer service administrative assistants and administrative services assistants have different pay scales, as shown below.
| Customer Service Administrative Assistant | Administrative Services Assistant | |
| Average salary | $33,741 | $35,490 |
| Salary range | Between $28,000 And $40,000 | Between $28,000 And $44,000 |
| Highest paying City | Everett, WA | San Jose, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Uline | University of California, Berkeley |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service administrative assistant and an administrative services assistant in terms of educational background:
| Customer Service Administrative Assistant | Administrative Services Assistant | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between customer service administrative assistants' and administrative services assistants' demographics:
| Customer Service Administrative Assistant | Administrative Services Assistant | |
| Average age | 50 | 50 |
| Gender ratio | Male, 10.7% Female, 89.3% | Male, 11.6% Female, 88.4% |
| Race ratio | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.1% Asian, 3.8% White, 66.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |