Customer service administrative assistant vs administrative support assistant

The differences between customer service administrative assistants and administrative support assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and an administrative support assistant. Additionally, an administrative support assistant has an average salary of $36,341, which is higher than the $33,741 average annual salary of a customer service administrative assistant.

The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for an administrative support assistant are customer service, provides administrative support, and data entry.

Customer service administrative assistant vs administrative support assistant overview

	Customer Service Administrative Assistant	Administrative Support Assistant
Yearly salary	$33,741	$36,341
Hourly rate	$16.22	$17.47
Growth rate	-8%	-8%
Number of jobs	93,535	118,512
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 49%
Average age	50	50
Years of experience	2	2

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

What does an administrative support assistant do?

Administrative support assistants are individuals who provide support to employees and managers. They provide assistance in general functions in various administrative or academic units. Their primary duties involve the management and dissemination of information within an organization. They take memos, maintain files, and answer phone calls. They should develop skills in technology, written and verbal communication, independence, and organization. Excellent skills in problem-solving, time management, and attention to detail are also important.

Customer service administrative assistant vs administrative support assistant salary

Customer service administrative assistants and administrative support assistants have different pay scales, as shown below.

	Customer Service Administrative Assistant	Administrative Support Assistant
Average salary	$33,741	$36,341
Salary range	Between $28,000 And $40,000	Between $29,000 And $44,000
Highest paying City	Everett, WA	SeaTac, WA
Highest paying state	Washington	Hawaii
Best paying company	Uline	Brookhaven National Laboratory
Best paying industry	Finance	Government

Differences between customer service administrative assistant and administrative support assistant education

There are a few differences between a customer service administrative assistant and an administrative support assistant in terms of educational background:

	Customer Service Administrative Assistant	Administrative Support Assistant
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 49%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Customer service administrative assistant vs administrative support assistant demographics

Here are the differences between customer service administrative assistants' and administrative support assistants' demographics:

	Customer Service Administrative Assistant	Administrative Support Assistant
Average age	50	50
Gender ratio	Male, 10.7% Female, 89.3%	Male, 16.6% Female, 83.4%
Race ratio	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.4% Asian, 3.8% White, 65.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	6%

Differences between customer service administrative assistant and administrative support assistant duties and responsibilities

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Administrative support assistant example responsibilities.

Participate in committee meetings by preparing minutes and presentation summaries, planning meeting agendas, and organizing and managing meeting logistics.
Coordinate highly confidential and sensitive material relate to employee relations, payroll and personnel actions.
Complete diverse administrative tasks accurately and efficiently including verification of insurance information, payroll administration, and coordination of department meetings.
Create PowerPoint's of upcoming activities/events to distribute to departments/teams.
Interview patients and determine primary need of interest by providing assistance to other responsible personnel.
Maintain a database with confidential information regarding patients and providing medication for the HIV/AIDS section.

Customer service administrative assistant vs administrative support assistant skills

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

Common administrative support assistant skills

Customer Service, 15%
Provides Administrative Support, 6%
Data Entry, 6%
Patients, 5%
Travel Arrangements, 4%
Phone Calls, 4%

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Office and Administrative Industry
Customer Service Administrative Assistant
Customer Service Administrative Assistant vs Administrative Support Assistant

Updated January 8, 2025

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