Customer service administrative assistant vs business administrative assistant

The differences between customer service administrative assistants and business administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer service administrative assistant and a business administrative assistant. Additionally, a business administrative assistant has an average salary of $38,994, which is higher than the $33,741 average annual salary of a customer service administrative assistant.

The top three skills for a customer service administrative assistant include data entry, purchase orders and payroll. The most important skills for a business administrative assistant are powerpoint, data entry, and provides administrative support.

Customer service administrative assistant vs business administrative assistant overview

	Customer Service Administrative Assistant	Business Administrative Assistant
Yearly salary	$33,741	$38,994
Hourly rate	$16.22	$18.75
Growth rate	-8%	-8%
Number of jobs	93,535	101,678
Job satisfaction	-	2
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 55%
Average age	50	50
Years of experience	2	2

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

What does a business administrative assistant do?

A business administrative assistant is responsible for performing administrative and clerical duties to support business functions and operations. Business administrative assistants manage day-to-day business transactions by responding to clients' emails and phone calls, greeting guests, filing and submitting reports, scheduling appointments and business travels, monitoring inventories, and sending out communications across the organization as needed. They also operate the data management system for customer and client information reference by following strict protocols and data protection procedures.

Customer service administrative assistant vs business administrative assistant salary

Customer service administrative assistants and business administrative assistants have different pay scales, as shown below.

	Customer Service Administrative Assistant	Business Administrative Assistant
Average salary	$33,741	$38,994
Salary range	Between $28,000 And $40,000	Between $28,000 And $54,000
Highest paying City	Everett, WA	Berkeley, CA
Highest paying state	Washington	California
Best paying company	Uline	Goldman Sachs
Best paying industry	Finance	Finance

Differences between customer service administrative assistant and business administrative assistant education

There are a few differences between a customer service administrative assistant and a business administrative assistant in terms of educational background:

	Customer Service Administrative Assistant	Business Administrative Assistant
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Customer service administrative assistant vs business administrative assistant demographics

Here are the differences between customer service administrative assistants' and business administrative assistants' demographics:

	Customer Service Administrative Assistant	Business Administrative Assistant
Average age	50	50
Gender ratio	Male, 10.7% Female, 89.3%	Male, 12.2% Female, 87.8%
Race ratio	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.3% Asian, 3.8% White, 65.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	6%

Differences between customer service administrative assistant and business administrative assistant duties and responsibilities

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Business administrative assistant example responsibilities.

Manage special projects including creating PowerPoint presentations, providing budget information, and departmental planning.
Manage and develop the daily clinical schedule for the in-patient rehabilitation staff taking into consideration Medicare guidelines and staffing ratios.
Process payments for vendors utilizing QuickBooks.
Design effective PowerPoint presentations/handouts, working closely with senior management.
Produce payroll reports, verify payroll and electronically submit for processing.
Reconcile bank statements with QuickBooks systems and ensure all transactions are properly document.

Customer service administrative assistant vs business administrative assistant skills

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

Common business administrative assistant skills

PowerPoint, 11%
Data Entry, 10%
Provides Administrative Support, 8%
Expense Reports, 8%
Purchase Orders, 5%
Financial Reports, 5%

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Customer Service Administrative Assistant
Customer Service Administrative Assistant vs Business Administrative Assistant

Updated January 8, 2025

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