Customer Accounts Advisor
Customer service advisor job in Abilene, TX
The hourly range for this position is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
Health Advocate Concierge, Customer Service
Customer service advisor job in Abilene, TX
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.
**Job Summary**
Responsible for an integrated member experience. Responsible for providing concierge guidance and answering questions from members and providers for medical, behavioral health and prescription benefits and claims. Assisting members in assessing tools, health partner options, and setting provider appts through their choice of communication whether it be phone, webchat, or written. The incumbent is a subject matter expert and may handle projects and assist in training others. They are responsible for navigating the healthcare system and helping the member reach optimal health by collaborating with clinicians from medical, behavioral or a pharmacist.
Required Job Qualifications:
* Associate with 2 years OR, a Bachelor's with 1 year, OR 3 years of concierge-oriented customer service experience
* Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools.
* Knowledge of medical terminology.
* Experience building trust and providing concierge level of service.
* Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
* Attention to detail and strong documentation skills.
* Web and PC proficiency.
Preferred Job Qualifications:
* Associate degree in Health Science or Health Studies or Bachelor's degree.
* Knowledge of HCSC customer service systems, processes, and products of the operational area.
* 3 years of concierge-oriented customer service experience in an insurance environment.
* Clinical or social work expertise.
* Experience in coordinating medical services.
* Knowledge with health benefit plans and the insurance industry.
**This role will work onsite at the address listed and the primary schedule will be Monday - Friday within 8am-6pm, based on business need.**
**Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**
**Pay Transparency Statement:**
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* .
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
**HCSC Employment Statement:**
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
**Base Pay Range**
$18.10 - $37.10
Exact compensation may vary based on skills, experience, and location.
**Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.**
**Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)**
For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.
Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.
HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.
If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations.
Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.
Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,
Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2025 Health Care Service Corporation. All Rights Reserved.
Customer Solutions Facilitator
Customer service advisor job in Abilene, TX
The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the workforce system. The position is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.
ESSENTIAL FUNCTIONS:
* Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills. Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
* Interview's customers to record and assess employment information to determine customer's career development opportunities and needs.
* Educates customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed.
* Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
* Data inputs all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system.
* Identifies community resources and establishes linkages to assist customers with specific needs.
* May coordinate the customer's job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
* Contributes to the Career Center performance goals, including customer service and follow up.
* Collaborates with all Career Center staff to ensure customers have a meaningful experience.
* Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable
* Proactively seeks ways to improve workforce services to meet labor market needs.
* Performs other duties as assigned and fulfills responsibilities as required.
KNOWLEDGE/SKILLS/ABILITIES:
* Knowledge of workforce development, economic development, and project management.
* Knowledge of word processing, spreadsheet, technology, and computer skills.
* Exceptional customer service and interpersonal skills.
* Able to work with diverse customers with unique needs and communication styles.
* Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
* Excellent verbal and written communication skills.
* Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
EDUCATION AND EXPERIENCE:
* High School Diploma or GED required.
* Associates or undergraduate degree preferred.
* Valid driver's license and proof of insurance with good driving record.
* Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.
At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.
Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.
Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you'll also gain access to a competitive benefits plan that enhances your work-life balance. Let's make a difference together!
* Health Insurance (with low-cost options for employee-only plans)
* Wellness Reimbursement
* Generous Paid Time Off
* Paid Parental Leave
* 401(K) with 100% Employer Match of up to 6% of individual contributions
* Dental
* Vision
* Life Insurance
* Short and Long Term Disability
* Pet Insurance
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
Customer Solutions Facilitator
Customer service advisor job in Abilene, TX
Job Description
The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the workforce system. The position is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.
ESSENTIAL FUNCTIONS:
Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills. Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
Interview's customers to record and assess employment information to determine customer's career development opportunities and needs.
Educates customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed.
Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
Data inputs all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system.
Identifies community resources and establishes linkages to assist customers with specific needs.
May coordinate the customer's job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
Contributes to the Career Center performance goals, including customer service and follow up.
Collaborates with all Career Center staff to ensure customers have a meaningful experience.
Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable
Proactively seeks ways to improve workforce services to meet labor market needs.
Performs other duties as assigned and fulfills responsibilities as required.
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of workforce development, economic development, and project management.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Able to work with diverse customers with unique needs and communication styles.
Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
EDUCATION AND EXPERIENCE:
High School Diploma or GED required.
Associates or undergraduate degree preferred.
Valid driver's license and proof of insurance with good driving record.
Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.
At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.
Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.
Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you'll also gain access to a competitive benefits plan that enhances your work-life balance. Let's make a difference together!
Health Insurance (with low-cost options for employee-only plans)
Wellness Reimbursement
Generous Paid Time Off
Paid Parental Leave
401(K) with 100% Employer Match of up to 6% of individual contributions
Dental
Vision
Life Insurance
Short and Long Term Disability
Pet Insurance
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
Community Engagement Specialist (Part-Time) - Abilene
Customer service advisor job in Abilene, TX
The Community Engagement Specialist (Part-Time) will work 25-30 hours a week with a varying schedule and report to the Community Engagement Lead. They are responsible for directly engaging with the public to represent Girl Scouts as an organization and promote the benefits of being a Girl Scout, with the aim of identifying and attracting new Girl Scout members, adult volunteers, and community partners within an assigned geographic area. The goal of the Community Engagement Specialist (Part-Time) is to appeal to a diverse population of Girl Scouts that reflects the population of our community. Additionally, they establish relationships with community partners that could offer unique programming for girls or support Girl Scouts programming financially, seamlessly transitioning those relationships to other departments for ongoing cultivation.
The Community Engagement Specialist (Part-Time) also prioritizes diversity, equity, inclusion, belonging, and access to ensure delivery of the best quality Girl Scout leadership experience for girls. In collaboration with the Community Engagement Lead, the Community Engagement Specialist (Part-Time) will exercise discretion and judgment with respect to matters of significance. This job is not routine, clerical, or administrative in nature.
Requirements
Essential Duties and Responsibilities
Increases Girl Scouts' visibility, enhances reputation and engages in the community through networking, collaboration, and events.
Establishes, cultivates, and maintains partnerships and relationships with schools, community organizations, faith-based organizations, and businesses to promote and deliver Girl Scouting within the assigned community.
Increases the positive impact of Girl Scouts in our community by meeting or exceeding annual new membership recruitment and lead generation goals for girl and adult members.
Plans and executes events that increase community awareness of the benefits and outcomes of Girl Scouts and bring more members and volunteers to our movement.
Nurtures leads from in-person events and digital campaigns by communicating effectively in writing, by phone, and in person to sell the Girl Scout experience.
Recruits adult volunteers to key leadership positions within a troop.
Utilizes Volunteer Systems (Salesforce) to consistently document members and lead communications.
Collaborates closely with departmental management, teammates, and other departments to inform membership and partner development strategies, plans, and tactics.
Identifies neighborhoods currently underserved by Girl Scouts, gaining an understanding of community needs, and working with other departments at Girl Scouts of Texas Oklahoma Plains to establish a service delivery opportunity to meet those needs.
Ensures all grassroots engagements and activities establish and maintain access to Girl Scouting among a diverse population.
Participation in year-round Girl Scout recruitment campaigns including fall, winter-daisy, extended- year, and summer.
Responds appropriately and professionally through email, phone, and face-to-face interactions.
Enhances Girl Scouts' reputation through interactions with the public.
Manages, organizes, and maintains files, logs, operating procedures, and records that relate directly to this position.
Actively updates database records and maintains the database consistency and integrity
Utilizes council reporting tools to analyze and act on new membership and lead data.
Maintains strict confidentiality and professionalism when handling sensitive information.
Performs other duties or assists other projects as assigned.
CORE COMPETENCIES
Interpersonal Relations 9. Conflict Management
Customer Service Responsiveness 10. Adaptability
Oral/Written Communication Skills 11. Team Building
Personal Integrity/Professional Conduct 12. Information Management
Decision Making and Judgement 13. Organization Knowledge
Business Acumen 14. Self-Management
Fostering Diversity 15. Achieve Results
Problem Solving 16. Time Management
JOB QUALIFICATIONS - - Knowledge, skills and abilities
Bachelor's degree or equivalent experience in related field.
Bilingual in Spanish preferred but not required.
Membership in the Girl Scout organization.
Commitment to the mission and goals of Girl Scouting.
Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, volunteers, and others in contact with.
Verbal fluency, good grammar, and professional appearance.
Must be willing to work with all people without regard to race, religion, ethnic origin, socio-economic status, sexual orientation, age, or disability.
Proven ability to work with volunteers, community leaders, organizations, and businesses.
Proven ability to effectively manage multiple priorities, meet deadlines and produce results.
Ability to work a flexible schedule including travel, nights, and weekends.
Experience in using Salesforce software is a plus.
Proficiency in Microsoft Office Suite.
Have and maintain a valid driver's license in the state where employee works/resides, and acceptable driving record, acceptable insurance, and reliable transportation.
Must complete and pass a criminal background check.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee should be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
CERTIFICATIONS/LICENSES
None required.
Salary Description $17.72 - $21.00 Hourly
Part-Time Ramp and Customer Service Agent
Customer service advisor job in Abilene, TX
Come and work for Envoy Air, an American Airlines Group Company, at Abilene Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $13.23/hr.
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
Auto-ApplyRecovery Care Coordinator
Customer service advisor job in Tye, TX
Job Description
Recovery Care Coordinators (RCCs)
The Air Force Wounded Warrior (AFW2) Program works with the Air Force Survivor Assistance Program, Airman & Family Readiness Centers, and the Air Force Medical Service to provide concentrated non-medical care and support for combat wounded, ill and injured Airmen (and their families) as they recover and transition back to duty or into civilian life.
Recovery Care Coordinator
Recovery Care Coordinators (RCCs) provide services that consist of advocacy support for wounded warriors, ill and injured members to enhance their quality of life and strengthen operational readiness. Provide support to enrollee families or caregivers with respect to advocacy support to help make their jobs as caregivers more manageable and alleviate the stress that accompanies a major life change.
Job Duties
Provides direct advocacy to support RSMs and their families to ensure all needs are met through the coordination of services and resources from both governmental and non-governmental agencies.
Inputs and updates all Recovering Service Member (RSM) case data in the case database and provide monthly status updates on active cases.
Assists with issues related to health care, benefits, pay, entitlements, legal and medical and physical evaluation boards.
Collaborates with the Department of Defense (DOD), Veterans Affairs (VA), and non-governmental organizations to provide maximum benefits for the Wounded Warrior and their families.
Communicates with a multidisciplinary team throughout the continuum of care.
Aids and guides on all potentially high visibility issues that may arise as it relates to RSM.
Ensures all Comprehensive Recovery Plans (CRP) are developed and updated in accordance with the regulations.
Collects productivity and performance data.
Required Skills/Qualifications:
Experience in care coordination/case management.
Excellent organization and communication skills.
Interpersonal skills with the ability to work with multiple agencies to accomplish project objectives.
MS Office Proficiency and experience with Database Systems.
Frequent travel is required.
Must be a US Citizen
Must be able to pass a background check
Required Education Level:
Bachelor's degree in behavioral or social science, with a preferred emphasis in case management or social work from an accredited US based university; and three years of experience in case management or social work.
Additional Skills/Qualifications Desired:
RCCs must have strong analytical, communication, organizational, and interpersonal skills and can work effectively across multiple agencies.
Previous active duty military experience or experience working with Service members or veterans preferred.
Our Equal Employment Opportunity Policy:
Patriot Enterprises is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Customer Service (Ops Support) Specialist
Customer service advisor job in Abilene, TX
Does this describe you?
Organized
Adaptable
Disciplined
Detail-Oriented
If so, let's talk!!
We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position --
within our Operations Division
-- that includes high integrity customer care, processing new business, processing claims, working with insurance companies,or any other area that has high volume on a specific day.
Job Responsibilities
Maintain customer profiles
Establish and maintain a positive working relationships to promote a quality service image
Organize and work with detailed records
Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions.
Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels
Qualifications
Ability to gather accurate information
Effective problem resolution and critical thinking skills
Excellent written and verbal communication skills
Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software
Strong organizational skills
Dependability, integrity and compassion are a must
About Funeral Directors Life
Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace that is truly one-of-a-kind.
Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life's preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.
DIG has been recognized with numerous workplace awards, including the 2025 Big Country's Best Workplace, the prestigious
FORTUNE
magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by
Texas Monthly
.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer
Auto-ApplyAutomotive Service Advisor
Customer service advisor job in Abilene, TX
Lawrence Hall Abilene is currently seeking a highly motivated Experienced Service Advisor with experience in customer service. Lawrence Hall is a high traffic dealership and maintains a consistent customer base. Lawrence Hall proudly serves the Abilene, Texas community and its surrounding areas. Our team offers training programs and opportunities for advancement. If you'd like to join us, please apply!
What We Offer
Medical, vision, and dental insurance
401K Plan
Vacation time and sick leave
Family-owned and operated
Responsibilities
Oversee service orders and ensure that customers receive prompt and courteous service.
Provide customer support, whether by phone or in person, to assure the customer does not get mishandled.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Reinforce company policies and adheres to company standards.
Maintain good working relationship with other employees.
Qualifications
Organized and friendly personality
Time management skills
Maintain communication with your customers
Professional, well-groomed personal appearance
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Must have a valid driver's license and clean driving record
Ability to pass a drug test
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustomer Service Representatives
Customer service advisor job in Abilene, TX
We are an expanding marketing firm based in Abilene! After seeing a successful first half of the year, we are adding clients to our portfolio and looking for excited team members to help us reach new goals and standars in our direct marketing and instore customer care divisions!
Job Description
High Energy Resolutions
is expanding at a tremendous rate! We are currently hiring for entry level and experienced customer service and sale representatives who we can bring on to our already prestigious firm. Our company is looking for
ATHLETES
and
SPORTS-MINDED
individuals who are going to take us to the next level during this unprecedented time of expansion!
EXPERIENCE IS NOT MANDATORY BUT IS A HUGE PLUS!
OUR FIRM WILL PROVIDE FULL PAID TRAINING!
High Energy Resolutions specializes in promotional campaigns while continually providing the top notch customer service experience that we have become known for. We are now looking to fill
ENTRY-LEVEL
customer service, sales, advertising, marketing, and entry level management positions as soon as possible! We need the right team in order to achieve results!
STOP LOOKING AND START APPLYING
Submit your Resume by clicking the Apply button!
Qualifications
Requirements:
We are looking for
COMPETITIVE, STRONG, SPORTS-MINDED
individuals to take our company to the next level. Our firm maintains the policy of training our employees from scratch in the following areas:
Entry Level Management
Junior Marketing
Campaign Development
Event Coordination
Public Relations
Sales Associates
Customer Service
Additional Information
All your information will be kept confidential according to EEO guidelines.
Entry Level Customer Service/Sales
Customer service advisor job in Abilene, TX
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We're on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition.
Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others.
Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom.
Qualifications: • Ambition Over Experience: No prior experience is necessary - we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration.
If you're ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let's build something extraordinary together.
Ignite your potential - Apply today!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyCUSTOMER SERVICE / SALES REPRESENTATIVE
Customer service advisor job in Abilene, TX
Job Description
Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
Requirements/Responsibilities
Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Customer Service Representative - State Farm Agent Team Member
Customer service advisor job in Abilene, TX
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Salary
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Ability to work in a team environment
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative
Customer service advisor job in Abilene, TX
Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.
Providing exceptional customer service
Maintaining office cash with accuracy and security
Achieving account gain through proven loan judgment and effective customer solicitation
Ensuring compliance with state and federal lending regulations and Company policies
Ensuring prompt completion of loan applications
Ensuring compliance with company record keeping procedures
Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.
Company paid Health insurance (employee only)
Competitive 401(k) with match
Life and Dental benefits
Paid holidays and vacation
Profit Sharing
Closed on Sundays
Job Requirements
Great customer service skills
18 years of age or older
Valid driver's license, acceptable driving record and reliable transportation
Ability to pass a criminal background check
Stable work history
Collections experience (direct first party collections/skip tracing) preferred
Sales experience, preferred
Ability to be working on the phone for the majority of the day
Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
Service Advisor
Customer service advisor job in Tye, TX
The Service Advisor will interview customers, run vehicle health reports, communicate symptoms with customer's vehicle(s), enter data into the business system with accuracy, and coordinate incoming repairs with the service supervisor, schedule service technicians on orders, invoice customer tickets, and keep customers informed about status repairs.
HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):
Greet customers, build professional relationships, develop good rapport, and provide customer service to all customers.
Determines vehicle condition by conducting inspections and running a vehicle health report (diagnostic test) and identifies worn and damaged parts.
Write, edit, and update Service Repair Orders, make maintenance service recommendations, act as the coordinator between the service department and parts.
Coordinate Service Technicians to perform service orders as needed.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
When needed, climb into trucks to retrieve vehicle's health report.
Ability to prioritize in potentially stressful situations in a fast-paced environment.
Ability to multitask; high volume phone calls, ability to assist customers waiting,
Ability to follow step-by-step instructions.
Interpret reports, communicate information to Service Technicians, and make maintenance service recommendations off all reports.
Check for recalls and/or warranty items, provide serial numbers as serial number of parts that and put it in story on each time punches.
Communicate with the service team and supervisor about incoming jobs and accurately determine a Standard Repair Time (SRT) by researching it on the dealer's portal to determine a proper estimate for technician and customer.
Coordinate and schedule techs on service orders, and quotes with customers.
Occasionally open the building and parking lot in the morning and close both in the evenings.
Write a detailed description of the customer's concern on the repair order to help the technician diagnose the repairs needed.
Communicate the work performed and the repair order charges to the customer and coordinates upcoming service appointments.
Refers to service history, inspects vehicle, and recommends additional needed service.
Negotiate the cost of repairs with third party warranty vendors.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day and clearly communicate to customer.
Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
Closes repair order as appropriate.
Handles telephone inquiries regarding appointments and work in process.
Maintains safe and secure environment by following safety and security standards and procedures, complying with codes. ·
Invoice customers pay tickets and coordinate warranty repairs.
Navigate and manage multiple databases simultaneously.
Potential exposure to extreme heat and cold temperatures.
Accept and process customer payments as needed.
Other duties as assigned by manager.
QUALIFICATIONS AND EXPERIENCE:
Computer savvy, ability to navigate multiple databases and websites.
Strong written / verbal communication skills required.
Self-motivated, ability to work independently, and work well under pressure. ·
One to three years of experience in customer service role.
High school diploma or equivalent.
Have a working mechanical knowledge of manufacturer diesel trucks preferred.
Commercial Valid Driver License a plus.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is frequently required to climb into trucks to run health reports and gather information.
NOTE: This Position Profile is not intended to be all-inclusive. Employees may perform other related duties as required to meet the on-going needs of the company. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.
Auto-ApplyCustomer Service Representative
Customer service advisor job in Tye, TX
is located in Texarkana The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.
ESSENTIAL JOB DUTIES:
* Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes.
* Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
* Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).
* Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
* Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
* Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.
* Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.
* Process customer payments, as appropriate.
* Preform collection responsibilities, as assigned.
* Maintain office cleanliness.
* Scheduling Responsibilities (as assigned):
* Process daily the open work order reports and coordinate technicians' schedules; schedule technicians to maximize the full shift.
* Manage master schedule including all technicians' schedules and work order for immediate review by direct supervisor and leadership.
* Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.
* Resolve any scheduling conflicts including verifying and/or update account details, as needed.
* Other duties may be assigned.
QUALIFICATIONS:
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
* High School Diploma or GED, required
Experience, Knowledge, Skill Requirements:
* 2 years customer service
* 2 years of professional computer
* 1 year front desk experience
* 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).
Communication Skills:
* Must have the ability to effectively read, write and communicate in English with employees and customers.
Systems and Software Skills:
* Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.
Other Qualifications:
* Valid driver's license with acceptable driving record required.
* Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift
Work Environment:
Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:
* Paid Vacation and Holidays
* Medical Insurance
* Dental Insurance
* Vision Insurance
* 401(k) Plan with Company Match
* Flexible Spending Accounts
* Long-Term Disability - Employer Paid
* Short-Term Disability - Employer Paid
* Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
* Life Insurance for Team Members and Dependents
* Employee Assistance Program
* Employee Referral Program
Our Core Values
PIPE
* We are PASSIONATE about life safety
* We have INTEGRITY (Do the right thing)
* We work in PARTNERSHIP with our customers and community
* We constantly strive for OPERATIONAL EXCELLENCE (Do things right)
Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Exceptional Fund Representative
Customer service advisor job in Abilene, TX
About ACU
ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.
Title of Position
Exceptional Fund Representative
Department
Annual Projects
Hours per week
8-10
Job Qualifications
We are looking for personable and responsible individuals who are comfortable with doing outreach to various audiences amongst the ACU community. Candidates must demonstrate a strong ability in written and verbal communication, be able to follow a script when reaching out to our audience, and pass new hire and compliance training. We are also looking for students who are willing to take on a more of a leadership role amongst their peers.
Position Description/Job Duties
Exceptional Fund Representatives duties will include but are not limited to the following:
- Engaging with ACU Alumni and Donors using text, video, or phone
- Accurately enter data into our computer system
- Meet Goals outlined by the Exceptional Fund Coordinator
- Engage with other student employee in a leadership capacity
- Write thank you notes to donors
- Help with the operation of ACU Gives
Preferred Availability
Any variation of Monday - Friday 4-8. We would prefer for a candidate to be able to work at least 3 days out of the week.
Additional Information
ACU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.
ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.
Service Advisor
Customer service advisor job in Tye, TX
The Service Advisor will interview customers, run vehicle health reports, communicate symptoms with customer's vehicle(s), enter data into the business system with accuracy, and coordinate incoming repairs with the service supervisor, schedule service technicians on orders, invoice customer tickets, and keep customers informed about status repairs.
HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):
Greet customers, build professional relationships, develop good rapport, and provide customer service to all customers.
Determines vehicle condition by conducting inspections and running a vehicle health report (diagnostic test) and identifies worn and damaged parts.
Write, edit, and update Service Repair Orders, make maintenance service recommendations, act as the coordinator between the service department and parts.
Coordinate Service Technicians to perform service orders as needed.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
When needed, climb into trucks to retrieve vehicle's health report.
Ability to prioritize in potentially stressful situations in a fast-paced environment.
Ability to multitask; high volume phone calls, ability to assist customers waiting,
Ability to follow step-by-step instructions.
Interpret reports, communicate information to Service Technicians, and make maintenance service recommendations off all reports.
Check for recalls and/or warranty items, provide serial numbers as serial number of parts that and put it in story on each time punches.
Communicate with the service team and supervisor about incoming jobs and accurately determine a Standard Repair Time (SRT) by researching it on the dealer's portal to determine a proper estimate for technician and customer.
Coordinate and schedule techs on service orders, and quotes with customers.
Occasionally open the building and parking lot in the morning and close both in the evenings.
Write a detailed description of the customer's concern on the repair order to help the technician diagnose the repairs needed.
Communicate the work performed and the repair order charges to the customer and coordinates upcoming service appointments.
Refers to service history, inspects vehicle, and recommends additional needed service.
Negotiate the cost of repairs with third party warranty vendors.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day and clearly communicate to customer.
Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
Closes repair order as appropriate.
Handles telephone inquiries regarding appointments and work in process.
Maintains safe and secure environment by following safety and security standards and procedures, complying with codes. ·
Invoice customers pay tickets and coordinate warranty repairs.
Navigate and manage multiple databases simultaneously.
Potential exposure to extreme heat and cold temperatures.
Accept and process customer payments as needed.
Other duties as assigned by manager.
QUALIFICATIONS AND EXPERIENCE:
Computer savvy, ability to navigate multiple databases and websites.
Strong written / verbal communication skills required.
Self-motivated, ability to work independently, and work well under pressure. ·
One to three years of experience in customer service role.
High school diploma or equivalent.
Have a working mechanical knowledge of manufacturer diesel trucks preferred.
Commercial Valid Driver License a plus.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is frequently required to climb into trucks to run health reports and gather information.
NOTE: This Position Profile is not intended to be all-inclusive. Employees may perform other related duties as required to meet the on-going needs of the company. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.
Service Advisor
Customer service advisor job in Merkel, TX
Job DescriptionKey Responsibilities:
Greet customers in a professional, courteous, and friendly manner.
Clearly explain available services, current promotions, and special offerings such as free vehicle inspections.
Create, manage, and update service tickets within the system accurately.
Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.
Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.
Process payments and complete necessary paperwork upon service completion.
Maintain accurate, up-to-date service records and documentation.
Keep the front counter area clean, organized, and welcoming.
Ensure every customer interaction reflects Southern Tire Mart's high standards of service.
Requirements:
High school diploma or GED required.
Must be at least 18 years old and able to pass a pre-employment drug screen.
Previous experience in sales, service writing, or customer service preferred.
Strong verbal and written communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Basic computer skills and familiarity with POS/service management systems.
Knowledge of automotive or commercial tire services is a plus.
Benefits:
401(k) with company match
Health, Dental, Vision, and Life Insurance
Paid Time Off (PTO)
Paid On-the-Job Training
Career advancement opportunities
Why Join Southern Tire Mart?
#1 Commercial Tire Dealer in the U.S. since 2008
#1 Truck Retreader in North America since 2007
#1 North America Commercial Tire Dealer since 2012
Family-owned company with a culture rooted in service excellence
In-Store Sales and Customer Service Rep
Customer service advisor job in Abilene, TX
We are an expanding marketing firm based in Abilene! After seeing a successful first year, we are adding clients to our portfolio and looking for excited team members to help us reach new goals and standards in our direct marketing and in-store customer care divisions!
Job Description
We offer a thorough management program for qualified individuals to learn to train and supervise sales people, while learning various aspects of sales and marketing and other critical and fundamental business principles. Successful individuals will be given the opportunity to build their team, and continue to grow in our management training program!
If you are a candidate looking for an opportunity to grow with us in an exciting, fast-paced career, then apply today!
We are looking for future leaders to grow into a management role with our company while focusing on the following areas:
Development of marketing campaigns and strategies
Customer service and client acquisition
Implementation of product launches
Rigorous leadership training
Those that excel leading and training others may be provided with the opportunity to grow through our management training program
In-store promotional advertising
Qualifications
If you are a candidate looking for an opportunity to grow with us in an exciting, fast-paced career, then apply today.
NO
BUSINESS TO BUSINESS
NO
DOOR TO DOOR
NO
TELEMARKETING (THIS IS NOT A CALL CENTER!)
Additional Information
All your information will be kept confidential according to EEO guidelines.