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Route Service Representative - UniFirst
Unifirst Corporation 4.6
Customer service advisor job in Normal, IL
At UniFirst, we Always Deliver-for our customers and our people. As a Route Service Representative (RSR), you'll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You'll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you're customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
What Your Role Entails:
Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.
Core Competencies
Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.
Why You'll Enjoy This Role
Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
Make a Direct Impact: Be the face of UniFirst for your customers-delivering great service, resolving issues, and helping their businesses succeed.
Qualifications
What You Bring to UniFirst
Driver's License & Safe Driving Record: Must be at least 21 years old with a valid driver's license, a clean driving record, and reliable transportation.
DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
Educational Requirements: High school diploma, GED, or military service required.
Strong CustomerService Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customerservice.
Relevant Experience: Prior experience in customerservice, route sales, or delivery, roles is a plus!
Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
Training & Development: Formal training through our SCP program to set you up for success as an RSR
Career Development: Continuous training and growth opportunities
Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
Stability & Work-Life Balance: Monday-Friday daytime schedule, no nights or weekends
Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you!
The estimated weekly base compensation for this position is $850.00 weekly guaranteed pay with additional earned commissions. Additionally, geographic differentials may apply based on the location where the position is ultimately filled, which could affect the final compensation. Please note that there is no application deadline for this role, and the recruitment process will continue until the position is filled.
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
$850 weekly 4d ago
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Customer Care Advisor
First Busey Corporation 4.5
Customer service advisor job in Champaign, IL
The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.
Duties & Responsibilities
Monday thru Friday 9:30am - 6:00pm; working 2-3 Saturdays per month from 8:00am - 12:00pm.
Ensure customer satisfaction and retention
Deliver technical, troubleshooting and service support via phone, chat and email
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Attend and participate in training sessions and team meetings
Ability to adapt to change and respond to all requests in a professional and positive manner
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers when appropriate for products and services
Perform outbound calls to customers as needed to deliver exceptional service to our customers
Education & Experience
Knowledge of:
Strong organizational skills
Basic knowledge of web browsers, digital offerings and products and services
Have or the ability to obtain Busey account with online/mobile banking
Ability to:
Leverage strong interpersonal, written, and verbal communication skills
Analyze and solve problems efficiently and accurately
Maintain mental concentration and visual attention to detail
Effectively manage time
Express desire and show the willingness to assist customers and resolve issues
Able to work independently and in a fast-paced, team environment
Education and Training:
Requires High School diploma
Requires knowledge of Microsoft Office
Pre
vious banking experience preferred, but not required
Benefits and Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $18-$22/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails
$18-22 hourly Auto-Apply 18d ago
Quality Customer Liaison (Bloomington, IL)
Hyundai Transys Georgia Seating System, LLC
Customer service advisor job in Champaign, IL
Job Description
Performs in an environment that is fast paced, involving repetitive quality tasks or other tasks as requested at a customer location (Bloomington, IL). This position is representing Hyundai Transys Georgia Seating System, LLC (Champaign, Illinois) and professionalism is required.
Duties and Responsibilities (but not limited to):
Review Hyundai Transys manufactured seats before they are installed into vehicles at Rivian and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Review seats after they are installed into the vehicles and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Participate in daily MRB review at the customer location and send feedback to Transys.
Take pictures of the suspect part seat(s) installed inside the vehicles
Communicate using KakaoTalk as needed regarding daily activities
Upload pictures through KakaoTalk (chat group link)
Review all production parts when time permits including launch parts and work closely with Rivian Quality group.
Participate in trials and coordinate / perform rework as regulated by Hyundai Transys (ChampaignIllinois) Ability to review parts and make determinations if they pass/fail the quality standards
Track parts and rejects
Supporting the Customer Quality Engineer with coordinating and performing containment activities at customer site(s) including retrofitting, reworking, re-labeling, sequencing issues, etc due to issues or concerns identified by the customer and/or Hyundai Transys
Follow EHS policy
Other duties as assigned
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Working Experience Required:
Must have experience in an assembly and manufacturing environment:
Familiarity with IATF16949 or ISO9001 preferred.
Education:
High School Diploma or equivalent
Physical Demands/Working Conditions:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Constant walking and standing throughout the shift.
Frequently required to bend at the knees and waist
Required to use hands to type, handle objects and paperwork
Required to use hands to type, write, handle objects, boxes, equipment, tools and paperwork
Required to reach and hold on to items at chest level or reach above the shoulder
May be required to lift and carry objects weighing up to 50 lbs.
May be required to wear safety Personal Protective Equipment for eyes, face, head, feet, hearing, hands and arms.
Ability to work overtime and/or weekends as required
Ability to work a fixed or rotating schedule.
Ability to follow instructions.
The employee generally works indoor manufacturing environments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Hyundai TRANSYS Georgia Seating System, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$34k-66k yearly est. 21d ago
Wholesale Customer Support Representative
Horizon Hobby Inc. 4.2
Customer service advisor job in Champaign, IL
At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products. We are currently hiring for a Wholesale Customer Support Representative!
We are currently hiring for a Wholesale Customer Support Representative to support Horizon Hobby Retail Partners. This role is a business-to-business (B2B) focused and provides service to authorized wholesale accounts only. This position not does not support direct-to-consumer inquires. The Wholesale Customer Support Representative provides an industry-leading support experience to retail partners via phone and email. The primary objective of this role is to support the operational and service needs of wholesale accounts in a timely, accurate and professional manner.
This is a full-time, on-site position at our ChampaignIllinois location. Working hours are Monday-Friday 8am-5pm.
Typical pay for this position is $16hr. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.
Key Responsibilities
* Serve as a primary point of contact for retail partners, responding to inquiries related to orders, shipping, invoicing, returns and warranty processes.
* Respond to retail partner inquiries within established service-level expectations (phone, email and or digital channels).
* Accurately document all interactions, actions and resolutions within internal systems.
* Collaborate effectively with internal teams (Sales, distribution, Finance, Service and Operations) to resolve retail partner issues.
* Assist in identifying recurring issues, process gaps, or trends impacting retail partners and contribute to continuous improvement efforts.
* Participate in meetings related to wholesale customerservice and operational initiatives as required.
* Maintain a high level of organization, attention to detail and time management while handling multiple priorities.
* Perform addition duties or projects as assigned by management.
Role Scope Specifics
* This position supports wholesale retail partners only.
* Interactions are focused on B2B operations.
* This role does not provide direct support to end consumers unless required for third party sales as back-up.
Qualifications
* High school diploma or equivalency
* Preferred knowledge of radio control products
* Preferred prior experience in a B2B wholesale role, with a minimum of six months in a customerservice or support role
* Proficiency with computers and standard windows operating systems such as Excel, Word and Outlook. Microsoft teams is a plus
* Experience using CRM or ERP systems such as Salesforce, Oracle or any other similar platform is a plus.
* Strong written and verbale communication skills.
* Ability to interact and work effectively with cross departments.
Benefits and other perks
* Medical, Dental, Vision
* HSA and FSA options
* Short-Term and Long-Term Disability Insurance
* Life Insurance and Supplemental Life Insurance
* 401(k) with a company match
* Paid Time Off
* Paid Holidays
* Internal Rewards
* Discounts on Products
* Additional Coverage such as accident, critical, hospital and pet insurance.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.
Horizon Hobby, LLC is an equal opportunity and E-Verify employer
$16 hourly 19d ago
Leasing and Resident Services Specialist
Fairlawn Management 3.7
Customer service advisor job in Champaign, IL
We are seeking a highly motivated Leasing and Resident Services Specialist to join the team at Smile Student Living! If you have experience in customerservice, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!
The Leasing and Resident Services Specialist will work with the management team to provide top-notch customerservice while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn's core values: Be Kind, Own It, Be Flexible, and Always Improve.
What will you do?
Serve as a leasing agent and tour expert - this means being well-versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document requirements for eligibility
Assist in daily customerservice operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
Provide exceptional customerservice in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm the completion
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves, and jump in where needed!
Why should you work here?
Competitive Pay. We are ready to invest in you!
Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
401(k) Retirement Plan with Match to invest in your future wealth and retirement
Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
Company events to promote team cohesion
Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
The opportunity to work for a growing organization where you are valued and can have a direct impact
Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career
Requirements
Who you are -- We'd love to hear from you if you:
Hold a high school diploma or GED
Have at least 1 year of customerservice, hospitality, retail, or sales experience
Have at least 1 year of office administration or data entry experience, preferred
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver's license with 2 years of driving history and pass MVR requirements
Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Some additional things you will need:
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. Based in Chicago and Champaign, Illinois, and managing a portfolio of 5,700 units with an asset value of $850 million, Fairlawn has a 10-year record in value-add projects, student housing, and build-to-rent communities. Fairlawn's best-in-class student housing brand, Smile Student Living, manages 3,400 beds at the University of Illinois Urbana-Champaign and is a key player in student housing in the region. Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky, and is actively expanding into additional Midwest markets.
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
Salary Description $16.00 + Incentives
$42k-49k yearly est. 39d ago
Customer Service Representative
Chestnut Health Systems 4.2
Customer service advisor job in Bloomington, IL
Excellent opportunity for an experienced CustomerService Representative who has compassion for those needing help, who takes professional satisfaction in supporting co-workers, and who thrives in an environment that involves a variety of tasks. Our Bloomington IL. location seeks a full-time CustomerService Representative. Position may require some weekend and evening hours.
Responsibilities
* Deliver exceptional customerservice by adhering to Chestnut's behavioral standards and promoting its culture of service excellence.
* Greet customers, provide directions, answer phone calls, and route calls appropriately.
* Conduct patient interviews in person or by phone to collect demographic, financial, and other necessary information for billing and payer plan establishment.
* Assist patients with fee-related inquiries, collect financial information, and copy identification and insurance cards to establish service fees.
* Maintain knowledge of Chestnut's emergency procedures, monitor lobby/building occupancy, ensure client and visitor safety, and complete Incident Reports as needed.
* Schedule appointments based on medical needs, gather medical concern information, determine need for nurse triage per red flag protocols, and coordinate triage when necessary.
* Check patients in and out following department protocols.
* Review EMR for follow-up appointments, update necessary information, and ensure completion of mandatory documentation, including consents, disclosures, and patient signatures.
* Verify payer eligibility through approved websites/software for each appointment and update the EMR accordingly.
* Receive and record payments according to prescribed procedures.
* Scan and attach documents to the patient EMR and provide backup to medical records staff.
* Participate in team, staff, QI, and development meetings, applying gained knowledge as appropriate.
* Operate office equipment, including copiers, printers, scanners, and fax machines.
* Maintain a clean, organized, and orderly work area.
* Collaborate with team members, providing backup support as needed.
* Promote the recovery model by demonstrating respect and courtesy to create a safe, welcoming environment.
* Promote Chestnut's culture of customerservice excellence through the adherence to Chestnut's behavioral standards for customerservice.
* Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information.
* Perform other duties as assigned.
Qualifications
High school diploma or equivalent. Strong customerservice background. Excellent telephone skills. Knowledge of insurance policies and experience using an electronic health record with scheduling software desired. General knowledge of standard office procedures and use of office equipment. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information. Demonstrated ability to communicate clearly and professionally with a diverse population. Ability to manage multiple tasks. Basic keyboarding skills. Experience using MS products. Ability to commute among locations to perform assigned duties. Valid driver's license, private auto insurance. Must be insurable.
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
$16-17 hourly Auto-Apply 12d ago
Part Time Leasing & Resident Services Specialist
Fairlawnre
Customer service advisor job in Champaign, IL
Requirements
Who you are -- We'd love to hear from you if you:
Hold a high school diploma or GED
Have at least 1 year of customerservice, hospitality, retail, or sales experience
Have at least 1 year of office administration or data entry experience, preferred
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver's license with 2 years of driving history and pass MVR requirements
Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Some additional things you will need:
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. Based in Chicago and Champaign, Illinois, and managing a portfolio of 5,700 units with an asset value of $850 million, Fairlawn has a 10-year record in value-add projects, student housing, and build-to-rent communities. Fairlawn's best-in-class student housing brand, Smile Student Living, manages 3,400 beds at the University of Illinois Urbana-Champaign and is a key player in student housing in the region. Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky, and is actively expanding into additional Midwest markets.
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
Salary Description $15.00 + incentives
$40k-65k yearly est. 19d ago
Customer Service Specialist
University of Illinois Urbana-Champaign, Il 4.6
Customer service advisor job in Urbana, IL
Parking Department Responsible for coordinating counter operations and customerservice functions under the general supervision of the Parking Administrative Manager. Duties & Responsibilities * Manage and supervise front counter staff and oversee daily front counter operations.
* Monitor, train, and coach CustomerService Representatives to ensure high-quality service and adherence to departmental standards.
* Provide support to the Parking Administrative Manager by assisting with tasks and projects as needed.
* Respond to complex parking inquiries received via email, phone, or in person from customers, faculty, staff, and students, providing accurate information about citations, customer accounts, and parking policies and procedures.
* Assist with maintaining and updating departmental website content and support the implementation of new customerservice technologies and tools.
* Assist with dispatch (e.g., motorist assistance, violation checks, etc.), bagged meter requests, and other parking reservation requests.
* Respond to general email requests as needed (e.g., waitlist, permits, citations, rate changes, etc.).
* Maintain and balance cash drawer as needed.
* The majority of work is performed in a standard office atmosphere. At times, high call volume and multiple customers may create a fast-paced or hectic environment.
* Overtime may be required during football season.
* Perform other related duties as assigned.
Working Conditions
Extreme Cold : Occasionally Extreme Heat : Occasionally Humidity : Occasionally Wet : Occasionally Noise : Occasionally Hazards : Occasionally Temperature Changes : Occasionally Inclement Weather : Occasionally
Additional Physical Demands
Occasional outdoor work and remaining in a stationary position for long periods during football season.
Minimum Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customerservices, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
3. One (1) year (12 months) of work experience comparable to that gained as a CustomerService Representative
Preferred Qualifications
Experience in the parking or transportation industry
Experience using T2 Parking Management Software
Five years of experience in customerservice, public relations, or related public-facing work and public contact
Two years of managerial or supervisory experience in customerservice or a related field
Familiarity with the University of Illinois campus streets and parking lots
Extensive knowledge of office practices and procedures
Knowledge, Skills and Abilities
* Strong knowledge of customerservice operations and office procedures
* Knowledge and skills in conflict resolution, performance management, and coaching staff
* Ability to coordinate daily workflow and ensure consistent service standards
* Strong verbal and written communication skills for interacting with staff, customers, and leadership
* Ability to adapt to changing demands and support a positive, collaborative team environment
* Excellent organizational skills and the ability to manage competing priorities
* Ability to remain calm and professional during high-stress or high-volume situations
* Ability to oversee activities within office as needed
* Ability to perform responsibilities with minimal supervision
Appointment Information
This is a 100% full-time Civil Service 4809 - CustomerService Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/5/2026. The budgeted salary range for this position is $53,000 - $55,000 per year. Sponsorship for Work authorization is not available for this position now or in the future.
For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on January 29,2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact *********************************** For questions regarding the application process, please contact ************.
At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.
Champaign-Urbana
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu.
Requisition ID: 1034337
Job Category: Administrative Support
Apply at: *************************
$53k-55k yearly Easy Apply 17d ago
BDC Representative
Toyota of Hollywood 4.3
Customer service advisor job in Urbana, IL
The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
Potential pay range of $18.00-$22.00 per hour
Family Owned and Operated - 90+ years in business!
Medical, Dental, Vision Insurance, 401k
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Fantastic Growth Opportunities
Job Responsibilities:
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
Answer customer internet inquires by both email and phone
Schedule sales appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
Excellent computer skills required.
Knowledgeable to call center environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
$18-22 hourly Auto-Apply 8d ago
Carry Out Clerk
Avanti's Restaurant Inc. 3.2
Customer service advisor job in Bloomington, IL
Licensing/Registration/Certification
Required: Food Handler Certificate
Preferred: Valid Illinois Driver's License with no major moving violations in the past three years.
Skills/Knowledge/Abilities
All items listed should be taken to read that the individual already has these skills or has the ability to rapidly acquire them.
Good speaking voice with clear enunciation and pleasant tone; good listening skills
Ability to hear and ring food orders in a point of sale computer terminal accurately; count and make change correctly.
Ability to read and coordinate food orders from computer tickets.
Ability to read recipes and execute preparation instructions.
Understanding and practice working under food service sanitation regulations.
Attention to detail.
Knowledge of store menu, prices and products.
Courteous, professional interaction with diverse types of persons.
High sense of urgency.
Neat personal appearance and pleasant manner.
Working Conditions
Work will be done mostly in a high volume food carry out area with the accompanying extremes of temperature, crowded conditions, noise and rapidly moving foot traffic. There will be consistent and various activity during the entire work shift.
Thank you for taking the time and showing interest in working for Avanti's. Working here means making a serious commitment to learning about Avanti's culture and help to achieve our mission through our vision and values. We operate under a customer centric philosophy; it is the external customer that ultimately brings you this opportunity, serving them with excellence will bring you job satisfaction and opportunities for advancement or a career with Avanti's. The internal customer, your co-workers, will require you to work closely with diverse groups of people. Having the ambition to collaborate with your internal customers to provide exceptional service and quality food is necessary and will be a requirement. Relationships are the foundation upon which the ultimate success of our restaurant exists. Every task assigned to each position is equally important; regardless of job title or rank. Our team is only as strong as the weakest link; those individuals focusing on being a strong link need only complete this application. We understand that not everyone will care as much about this as we do; If you think this is the place you are looking to dedicate yourself, please continue to completing an application. We look forward to learning about you during our interview process.
$24k-32k yearly est. Auto-Apply 60d+ ago
Head of Library Liaison Services
Illinois State 4.0
Customer service advisor job in Normal, IL
Head of Library Liaison Services Job no: 518991 Work type: On Campus
Title: Head of Library Liaison Services Division Name: Academic Affairs College: Milner Library
The Head of Library Liaison Services supervises Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives. Additionally, the position serves as the liaison to one or more academic departments and/or co-curricular areas and participates in providing information and research assistance.
This is a 12-month, tenure-track position. Milner Library faculty have responsibilities in the areas of librarianship, scholarly and creative activities, and services as outlined in Illinois State University Faculty Appointment, Salary, Promotion and Tenure Policies (************************************************************************* and Milner Library's College and Department Faculty Status Committee's Criteria for Evaluation, Promotion, and Tenure.
Additional Information
Illinois State University, IllinoisState.edu, was founded in 1857 as Illinois' first public university. We enroll approximately 21,000 students in six colleges. Our new strategic plan, Excellence by Design: 2024-2029, lists our seven core values: Excellence in Teaching, Learning, and Scholarship; Individualized Attention; Equity, Diversity, Access, and Belonging; Collaboration; Community and Civic Engagement; Respect; and Integrity. By acting on these values, we create a learning environment that results in our university being the first-choice public university in Illinois for high-achieving, motivated students who seek an individualized educational experience combined with the resources of a large university. Learn more about Illinois State's Metrics of Excellence at IllinoisState.edu/PointsofPride.
Bloomington-Normal: Illinois State University is located in the growing twin cities of Bloomington and Normal, with a metro population of approximately 172,000. The community is also home to Illinois Wesleyan University, Heartland Community College, St. Joseph Medical Center, Carle BroMenn Medical Center, COUNTRY Financial, State Farm Insurance's International Headquarters, Central Illinois Regional Airport, and electric truck manufacturer Rivian Motors. The community has distinguished itself for its outstanding school systems, and its citizens' high level of educational attainment, as well as its parks and recreation, health care, vibrant fine arts scene, job growth, economic opportunity, historic sites, and low crime rates. Bloomington made Livability's top 100 Best Places to Live (2024) and ranked No. 3 on College Values Online's list of Best Small College Towns in America (2024). Bloomington-Normal is conveniently located about three hours from Indianapolis; two hours from both Chicago and St. Louis; and an hour from Peoria, Champaign-Urbana, Decatur, and Springfield. Many of these locations are accessible from Bloomington-Normal via Amtrak, which is located one block from Illinois State's campus. For more information on our community, visit visitbn.org.
Salary Rate / Pay Rate
This is a 12-month faculty position. The salary starts at $85,000 (minimum) and is commensurate with qualifications and experience, including 24 vacation days and 11 paid holidays per year. See the Illinois State University Human Resources site (************************************** for more information on benefits.
Required Qualifications
• Master's degree from ALA-accredited graduate program or ALA-recognized international equivalent
• At least five years of professional librarianship experience
• At least three years of experience as a librarian with one or more assigned liaison responsibilities
• Demonstrated experience with reference/research services and library instruction
• Demonstrated ability to communicate effectively (verbal, written, and public presentations) with stakeholders, including undergraduate and graduate students, faculty, staff, and community members who use the library
• Demonstrated success applying existing and emerging technologies to support library public services
• Knowledge of relevant trends in higher education and library liaison services
• Evidence of strong commitment to inclusion, diversity, equity, and access.
• Demonstrated knowledge with the tenure and promotion process
• Potential to meet university requirements for tenure, including scholarly or creative activities and service
Preferred Qualifications
• Demonstrated supervisory experience of subject specialist library faculty members with liaison responsibilities
• Demonstrated success with the practice of embedded librarianship
• Demonstrated success with research consultation models
• Demonstrated experience with methods of assessment and evaluation of library liaison services and activities
Work Hours
Generally Monday - Friday, 8:00 am - 4:30 pm with occasional weekend and evening hours as business needs dictate
Proposed Starting Date
As soon as available
Required Applicant Documents
Please prepare in advance separate documents representing a cover letter, reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), and resume/C.V. to attach to this application.
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
Initial application review will begin immediately and continue until the position is filled.
All application materials must be submitted online. Application materials submitted via fax, email, or mail will not be accepted.
Contact Information for Applicants
Leta Janssen
************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Advertised: 07/02/2024 Central Daylight Time
Applications close:
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Head of Library Liaison Services Opened07/02/2024 Closes DepartmentMilner Library Illinois State University's Milner Library seeks an innovative, collaborative, and knowledgeable professional for a tenure-track faculty position of Head of Liaison Services. This position is responsible for supervising Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives.
TEST Current Opportunities
Head of Library Liaison Services Opened07/02/2024 Closes DepartmentMilner Library Illinois State University's Milner Library seeks an innovative, collaborative, and knowledgeable professional for a tenure-track faculty position of Head of Liaison Services. This position is responsible for supervising Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives.
$85k yearly 60d+ ago
Aquatics Customer Service Representative
Urbana Park District 3.0
Customer service advisor job in Urbana, IL
Aquatics/Pool Cashier Additional Information: Show/Hide AQUATICS CUSTOMERSERVICE REPRESENTATIVE Number of Positions: 20 (Summer); 2-3 (off season) Salary: Starting $15.50/hour Hours: 15 - 20/week up to 40 hours/week GENERAL DESCRIPTION:
Under the supervision of the Shift Manager on Duty, the Aquatics Coordinator and the Aquatics Manager. Maintains safety and security as a slide top attendant and a bag check attendant. Supervises work area. Assists with basic duties of facility maintenance and daily operations.
Attachment(s):
* CSR 2026.docx
$15.5 hourly 42d ago
Customer Servicer & Store Associate
Hymans Auto Supply
Customer service advisor job in Decatur, IL
Full-time, Part-time Description
Hyman's Auto Supply; Specialty Paint Division
We are an automotive Paint, Materials & Equipment Distributor in the Decatur, IL market, with other locations in Springfield, Peoria, Chicago, Addison and Mishawaka, IN. Hyman's Auto Supply is a family business that has been in operation for over 98 years. We are growing in our markets and are looking to add to our talented staff!
Duties
- Check in merchandise accurately from various vendors
- Stock Shelves in a safe and timely manner
- Pull/Check/package orders for local customer delivery
- Mix custom automotive paint (training provided)
- Complete Miscellaneous tasks per Store Manager's discretion
-Part time position Monday thru Friday- Hours negotiable
- Pay based on experience
-$15-$18/HR
Requirements
- High School Diploma or GED
- Must be able to lift 40 lbs.
- Job requires you to stand/walk for extended periods of time
- Must have a Driver's License and a clean driving record
Salary Description $15-$18/HR
$15-18 hourly 41d ago
Help Desk Customer Service Technician I
Time-O-Matic, Inc.
Customer service advisor job in Danville, IL
Responsibilities * Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users. * Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
* Maintain detailed customer records in CustomerService database regarding each service/support call, email, and chat.
* Perform other various special software and engineering assignments or duties as required.
* Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
* Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Qualifications/Skills:
* Solid understanding of basics of networking (not simply computer operation) is required.
* Basic understanding of electronics - including college coursework
* NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
* Previous customerservice work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support
* Exceptional and demonstrated verbal communication skills required, with demonstrated customerservice skills
Education and Licensing
* HS Diploma/GED combined with relevant work experience OR
* AA/AAS/AS degree in technical field (or military equivalent) OR
* BS in EE, EET, CE, ECE, MIS or IT or similar technical field
Benefits
* Medical
* Dental
* Vision
* Company Paid Life/ADD
* Voluntary Life/ADD
* Dependent Life/ADD
* 401k with Employer Match
* Vacation
* Personal Time
* Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
* Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered.
$32k-44k yearly est. 60d+ ago
Customer Service- Entry Level
Trademark Marketing Group
Customer service advisor job in Decatur, IL
Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience.
Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level.
***********************
Professionals with customerservice experience are wanted to fill our Marketing and Entry Level Management positions.
We are currently accepting applications from individuals with experience working in customerservice, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable & comfortable working in a team environment with a focus on customer satisfaction and professional development.
Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.
Entry level sales and marketing representatives will be trained in the following areas:
Promotional Sales and Marketing
CustomerService
Account Coordination
Campaign Management
Client Relations
Management Training
Qualifications
Job Description/Responsibilities:
Contribute to a positive & energetic environment
Maintain professional standards in marketing, sales & customerserviceCustomer interaction to promote products & services
Participate in daily training sessions & campaign meetings
New account acquisition & customer retention
Interact with customers daily to review current promotions, provide service quotes and sign on new accounts
Conduct credit checks for potential customers
Work strategically on a lead-based sale campaign
Paperwork & lead disposition as needed
Position Benefits
Competitive Compensation- Weekly Pay
Merit Based Advancement
Exciting Bonuses & Incentive Plan
Company Events
Fun Work Environment
Job Requirements
4 year degree preferred
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customerservice or customer relationship experience
Ability to perform at a high level in a fast paced environment
Reliable transportation is a required!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-37k yearly est. 60d+ ago
CUSTOMER SERVICE ATTENDANT
Myhorizonhealth
Customer service advisor job in Paris, IL
*This role is PRN, as needed schedule, not Full-Time*
Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you-our family, friends, and neighbors.
Position Summary:
The CustomerService Attendant takes a proactive approach in both greeting and assisting patients and visitors. Develops and maintains excellent public relations and customerservice, in addition to assisting customers with mobility issues when either entering or exiting their vehicles. Also, provides directional assistance for customers who are navigating to any destination on the Horizon Health Campus.
Essential Functions:
Treat each patient, visitor and vendor entering the facility with compassion, respect and privacy.
Transport customers into, around, and exiting the facility who need assistance.
Demonstrates the ability to do so in a safe and effective manner.
Provide directional assistance for customers who are navigating to any destination on the Horizon Health Campus.
Maintain a safe, secure, clean and sanitary environment.
Monitor and maintain adequate supplies at the work station.
The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital's goals and objectives.
Position Requirements:
Good verbal communication skills
Excellent customerservice skills
Ability to wear Personal Protective Equipment (PPE) for extended periods of time (Based on the current guidelines)
Ability to work in a variety of inclement weather-related conditions
Ability to perform job functions up to and including lifting, pushing, pulling, and walking for extended periods of time.
Willingness to proactively seek out and identify persons in need of assistance.
Pay Range:
Pay ranges from $15.000/hour to $20.603/hour (rate of pay is based on applicable years of experience)
Position Information: Location: 721 E. Court Street Paris, IL 61944
Hours: PRN, as needed
Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays.
Access to our benefits summary can be found by clicking the link below!
***************************************************************************
Intrigued? Don't wait, apply today. We are actively reviewing applicants for the CustomerService Attendant role. Be part of an organization that is dedicated to the growth and development of its colleagues. Here at Horizon Health, our employees speak for themselves. Join our family & begin an incredible career!
$15-20.6 hourly Auto-Apply 19d ago
Call Center
Taylorville Memorial Hospital
Customer service advisor job in Decatur, IL
Min USD $16.50/Hr. Max USD $24.82/Hr. Shift : 1pm - 9:30pm with an every other rotating weekend Responsible for answering incoming calls to main hospital switchboard and determine appropriate resolution. Accurately transfer calls, answer questions and provide overhead paging for hospital. Responsible for answering Stat and Rapid Response calls, Prairie Heart Stat Heart calls and Springfield Clinic SCMI calls. Assume responsibility for the main call center position. Support and direct new employees and co-workers as needed. Demonstrated leadership characteristics for call center functions. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.
Qualifications
Education:
* High school diploma or GED required.
Licensure/Certification/Registry:
* Experience:
* Minimum two (2) years of experience in telephone operation, communication, call center or related environment required.
Other Knowledge/Skills/Abilities:
* Medical terminology knowledge helpful.
* Demonstrated leadership skills required. Knowledge of use of call center database systems and understanding of pager responsibility, trouble-shooting and correction methods required.
* Demonstrates excellent interpersonal and communication skills.
* Demonstrated organizational skills.
* Demonstrates ability to work independently.
* Proficient in Microsoft Word, Excel and Outlook.
Responsibilities
Answer incoming calls to main hospital switchboard.
Answer incoming calls to afterhour's answering service.
Answer Stat Code and Rapid Response calls and process timely and appropriately.
Answer Stat Heart and SCMI calls.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
* SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
* COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
* QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
* EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
Respond appropriately and in a timely manner to disaster conditions.
Meet or exceed statistical goals for answering calls.
Create and/or change directory listings as needed.
Enter and/or change on-call schedules as needed.
Assist with training and development of new Communication Assistants. Help orient them to new role.
Communicates effectively with callers and co-workers.
Demonstrates an ability to be flexible, organized and function well in stressful situations. Ability to handle lower scale, elevated calls.
Willing to work alternative shifts as needed.
Applies effective communication with callers and co-workers.
Knowledge of hospital, department and HIPAA policies and procedures related to Call Center.
Act as a resource for Communication Assistant I and lead by example.
Adheres to the Statement of Values and Behavioral Standards.
Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
$16.5-24.8 hourly Auto-Apply 60d+ ago
Customer Pick Up
Nucor Corporation 4.7
Customer service advisor job in Arthur, IL
Job Details Division: CHI Overhead Doors Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.
Basic Job Functions:
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
The Position:
Customer Pick Up teammates are responsible for the assembly, gathering, and loading of products that our dealer network picks up on-site. This can also include the manufacturing, assembly and support the production of C.H.I. products such as doors, door assemblies, or other support components. This is a heavy-lifting position.
Related Job Duties:
Reads production paperwork and performs work as assigned by the department supervisor.
Loads doors, hardware, and other products onto dealers' vehicles and/or trailers.
Utilize machinery such as fork lifts & combi lifts to safely store, retrieve, and move products to the loading dock.
Directly interacts with and assists customers on-site.
Assembles the materials to produce garage doors and/or assemblies.
Attach appropriate labels and tags to products and packages and include correct shipping documents.
Pack finished goods into correct packages and boxes.
Notify the supervisor of any mechanical or material issues.
Place finished goods in the proper area and/or trailer for shipment.
Maintain a clean and safe work area.
Maintain production standards without compromising quality.
Other reasonably related duties as assigned.
Compensation
$17.76/hour + Weekly Production Bonus Example: Hourly Base Rate = 17.76. Weekly Production Bonus = 55%. Total Hourly Rate = 27.52
Production Bonus
Production Bonus percentage is variable, determinate upon attaining production goals each week. Production Bonus is paid out weekly.
Profit-Sharing
10% of Nucor's pre-tax earnings are contributed to the Profit Sharing Plan annually and distributed to all eligible teammates. A large portion is deposited into your profit-sharing account, and a smaller portion is distributed in cash. Current 6-year average = 19.88% of your eligible earnings. Eligible earnings include regular pay, overtime, and bonus.Benefits
C.H.I. Overhead Doors, a Nucor company, is proud to offer industry-leading benefits to its teammates. Visit nucor.com/benefits to learn more. These benefits include, but are not limited to:
Annual Profit-Sharing Bonus
401K program with company match
Paid Parental leave
Paid time off, 11 paid holidays, 1 personal day
Short-term disability/sick pay
Long-term disability
Zero-deductible medical & dental insurance
Vision insurance
On-Site Health Clinic in Arthur, IL (free for teammates' & their covered spouses & dependents)
Teladoc (free virtual access to medical, dermatology, and mental health professionals)
No-cost physical therapy & wellness programs
Nucor stock purchase plan with company match
More!
Minimum Qualifications:
1 year experience in general labor, manufacturing, or construction.
1 year experience in customerservice.
Preferred Qualifications:
2 years of previous experience in manufacturing including operation of machines.
2 years customerservice experience in a manufacturing or industrial setting.
Nucor is an Equal Opportunity Employer and a drug-free workplace
$17.8 hourly 2d ago
Quality Customer Liaison (Bloomington, IL)
Hyundai Transys Georgia Seating System, LLC
Customer service advisor job in Champaign, IL
Performs in an environment that is fast paced, involving repetitive quality tasks or other tasks as requested at a customer location (Bloomington, IL). This position is representing Hyundai Transys Georgia Seating System, LLC (Champaign, Illinois) and professionalism is required.
Duties and Responsibilities (but not limited to):
Review Hyundai Transys manufactured seats before they are installed into vehicles at Rivian and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Review seats after they are installed into the vehicles and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Participate in daily MRB review at the customer location and send feedback to Transys.
Take pictures of the suspect part seat(s) installed inside the vehicles
Communicate using KakaoTalk as needed regarding daily activities
Upload pictures through KakaoTalk (chat group link)
Review all production parts when time permits including launch parts and work closely with Rivian Quality group.
Participate in trials and coordinate / perform rework as regulated by Hyundai Transys (ChampaignIllinois) Ability to review parts and make determinations if they pass/fail the quality standards
Track parts and rejects
Supporting the Customer Quality Engineer with coordinating and performing containment activities at customer site(s) including retrofitting, reworking, re-labeling, sequencing issues, etc due to issues or concerns identified by the customer and/or Hyundai Transys
Follow EHS policy
Other duties as assigned
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Working Experience Required:
Must have experience in an assembly and manufacturing environment:
Familiarity with IATF16949 or ISO9001 preferred.
Education:
High School Diploma or equivalent
Physical Demands/Working Conditions:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Constant walking and standing throughout the shift.
Frequently required to bend at the knees and waist
Required to use hands to type, handle objects and paperwork
Required to use hands to type, write, handle objects, boxes, equipment, tools and paperwork
Required to reach and hold on to items at chest level or reach above the shoulder
May be required to lift and carry objects weighing up to 50 lbs.
May be required to wear safety Personal Protective Equipment for eyes, face, head, feet, hearing, hands and arms.
Ability to work overtime and/or weekends as required
Ability to work a fixed or rotating schedule.
Ability to follow instructions.
The employee generally works indoor manufacturing environments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Hyundai TRANSYS Georgia Seating System, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$34k-66k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Chestnut Health Systems 4.2
Customer service advisor job in Bloomington, IL
Excellent opportunity for an experienced CustomerService Representative who has compassion for those needing help, who takes professional satisfaction in supporting co-workers, and who thrives in an environment that involves a variety of tasks. Our Bloomington IL. location seeks a part-time CustomerService Representative. Position may require some weekend and evening hours.
Responsibilities
* Deliver exceptional customerservice by adhering to Chestnut's behavioral standards and promoting its culture of service excellence.
* Greet customers, provide directions, answer phone calls, and route calls appropriately.
* Conduct patient interviews in person or by phone to collect demographic, financial, and other necessary information for billing and payer plan establishment.
* Assist patients with fee-related inquiries, collect financial information, and copy identification and insurance cards to establish service fees.
* Maintain knowledge of Chestnut's emergency procedures, monitor lobby/building occupancy, ensure client and visitor safety, and complete Incident Reports as needed.
* Schedule appointments based on medical needs, gather medical concern information, determine need for nurse triage per red flag protocols, and coordinate triage when necessary.
* Check patients in and out following department protocols.
* Review EMR for follow-up appointments, update necessary information, and ensure completion of mandatory documentation, including consents, disclosures, and patient signatures.
* Verify payer eligibility through approved websites/software for each appointment and update the EMR accordingly.
* Receive and record payments according to prescribed procedures.
* Scan and attach documents to the patient EMR and provide backup to medical records staff.
* Participate in team, staff, QI, and development meetings, applying gained knowledge as appropriate.
* Operate office equipment, including copiers, printers, scanners, and fax machines.
* Maintain a clean, organized, and orderly work area.
* Collaborate with team members, providing backup support as needed.
* Promote the recovery model by demonstrating respect and courtesy to create a safe, welcoming environment.
* Promote Chestnut's culture of customerservice excellence through the adherence to Chestnut's behavioral standards for customerservice.
* Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information.
* Perform other duties as assigned.
Qualifications
High school diploma or equivalent. Strong customerservice background. Excellent telephone skills. Knowledge of insurance policies and experience using an electronic health record with scheduling software desired. General knowledge of standard office procedures and use of office equipment. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information. Demonstrated ability to communicate clearly and professionally with a diverse population. Ability to manage multiple tasks. Basic keyboarding skills. Experience using MS products. Ability to commute among locations to perform assigned duties. Valid driver's license, private auto insurance. Must be insurable.
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
How much does a customer service advisor earn in Champaign, IL?
The average customer service advisor in Champaign, IL earns between $24,000 and $38,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in Champaign, IL