Customer service assistant jobs in Knoxville, TN - 468 jobs

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $16.75 Maximum Salary: $21.25 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance ABOUT OUR AGENCY: I opened my agency in 2010 after spending many years in State Farm leadership, bringing a strong foundation in mentoring, operations, and service into agency ownership. I earned my marketing degree from the University of Texas, and outside the office I enjoy golfing, gardening, and spending time in the mountains, on the lake, or out boating. Our team of six works closely together and takes pride in being deeply connected to the community we serve. We stay highly involved within a 10-mile radius of the office, with a strong focus on local schools supporting fundraisers, sponsoring teams, serving on boards that helped develop parks, and even bringing coffee to teachers as a small way to say thank you. We offer time-and-a-half pay for events, a Simple IRA, health benefits, licensing reimbursement, and a strong emphasis on work-life balance. Our culture is centered on having fun while helping others and making a real difference for our customers, our community, and each other. Were looking for self-motivated, action-oriented people who enjoy interacting with others and want a career that truly matters. Experience isnt required; confidence, curiosity, and a desire to help people go a long way here. Location Address: Knoxville, TN 37932 At Sage Kohler - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.

Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Hiring Immediately Sr Customer Service Coordinator - Knoxville, TN Dayshift What We Offer * Medical, Dental and Vision benefits available immediately * 401K with company match * 80 hours of Paid Time Off and 11 Paid Holidays * Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more * Comprehensive training with numerous learning and development opportunities * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. The Opportunity * Execute job duties in a safe and efficient manner. * Compliance with Safety policies and Safety expectations. * Each person, regardless of role or position, is responsible for Food Packaging Safety and Quality and GMP. * Report any issue or event that poses a risk to employee safety, the environment and facilities, or food packaging safety and quality. * Ensure that a safe workplace is always maintained and that the habits and practices of every employee hold safety as the top priority. * Create and maintain a strong safety culture. * Compliance of all employees and processes with all food safety and quality regulations (SQF, HACCP) as well as ISO regulations. * Represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. * Receive and process routine customer orders, inquiries, and/or customer issues related to orders. * Maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management. * Represent WestRock values and deliver excellent service through each interaction. * Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact. * Run customized reports and share data with customers. * Provide pricing, inventory availability and production schedule information to customers. * Track order activity and alert appropriate staff to any potential delivery problems. * Partner with Quality Manager to resolve routine customer issues. * Suggest alternative products or services to meet customer needs when appropriate. * Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction. * Track warehouse inventories and update customers on order status. * Quickly and effectively resolve customer or production issues by maintaining clear communication with customers on status and resolution. * Keep area in specs within all 5S requirements. * Work in a fast-paced environment. Complete tasks in a timely manner. * Follow all applicable policies, procedures, and instructions. * Participate in continuous improvement activities, corrective actions, plant/corporate safety events, and training. What You Need To Succeed * High school diploma or equivalent required. * Must have 3+ years of customer service-related work experience. * Previous experience in the manufacturing industry is preferred. * Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind. * Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions. * Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development. * Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals. * Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, Outlook). Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions. Responsibilities: Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why buying activities outside of system parameters are taking place Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed Follow up in resolving all customer and supplier invoice/credit issues Drive performance objectives set forth in both the customer contract as well as the internal order process Review program performance metrics, margin analysis of his/her programs Participate in all customer/program performance calls Establish relationships with key supplier contacts needed to support process improvement Assists with customer audits and market baskets Work with Group Program and Site Managers to insure savings goals are being met Provides insight on any systems changes that need to occur based on customer demand or requirements Manage PTO and may contribute to performance appraisals of team and interviews and provides input on new team employees Develop, nurture, and grow a focused and motivated team of people with common goals and a strong sense of interdependence for success; ensures all team members are adequately trained following established SOP and SOX controls along with providing all the required training documentations for ISO Represent WESCO management to all internal and external constituencies of the company with a high degree of professionalism and a focus on continuous improvement, while exhibiting and providing the example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity Qualifications: High School Degree of Equivalent required; Bachelor's Degree preferred 3 years experience in the customer service field 1 year lead or supervisory experience 3 years of purchasing MRO/Indirect materials experience 3 years of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR Knowledge of purchasing and inventory concepts, practices, and procedures Knowledge of industry including suppliers, customers and competitors Knowledge of business performance measures Strong verbal and written communication skills Strong negotiation skills Strong problem solving skills Strong analytical skills Strong computer skills including purchasing and inventory management systems, programs and reports Ability to exercise judgement Ability to assume leadership #LI-HD1

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 16.5 We are an equal opportunity employer and participate in E-Verify in states where required.

The Customer Service Supervisor oversees the daily operations of the customer service call center team responsible for patient account inquiries, billing questions, and payment resolution. This role ensures exceptional customer experience, compliance with billing regulations, and achievement of performance metrics related to call handling, collections, and patient satisfaction. Job Duties: This description is a general statement of required major duties and does not exclude other duties as assigned: Supervise daily call center operations, ensuring timely response to inbound calls, emails, and patient inquiries related to billing and insurance. Monitor call volumes, hold times, and service quality to maintain established performance standards. Coach, mentor, and evaluate team members through regular feedback, performance reviews, and quality monitoring. Serve as the first point of escalation for complex or sensitive patient account issues. Ensure accurate and compliant communication of billing, insurance, and payment information in accordance with HIPAA and company policy. Collaborate with billing, payment posting, and collections teams to resolve account discrepancies and streamline workflow. Assist in developing and maintaining standard operating procedures and training materials for customer service operations. Manage and prepare accounts for collection agency placement. Prepare and analyze performance reports, call statistics, and productivity metrics. Recommend process improvements to enhance efficiency, accuracy, and the overall patient experience. Assist in hiring, onboarding, and continuous training of new representatives. Stay current on payer policies, billing guidelines, and regulatory updates impacting patient financial communications. Physical Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. Light lifting could be required. Requirements Required Education & Training: Requires High School education or equivalency, medical courses or college preferred. Experience in healthcare revenue cycle operations and supervisory experience preferred. Qualifications: Ability to work in a dynamic environment and manage multiple priorities. Strong understanding of the full healthcare revenue cycle process. High level of professionalism, empathy, and customer service orientation. Excellent communication and presentation skills. Ability to lead and mentor others while adapting styles for different learning needs. Proficiency in Microsoft Office applications and revenue cycle systems. Ability to simplify complex concepts into clear, actionable training content. Strong organizational, analytical, and problem-solving skills. Demonstrates the ability to work with others daily.

Job Type Full time PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World's Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail ). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness . Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville. Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community's employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. Summary of Position: Answer inbound calls to assist customers with their current and future pet product needs through troubleshooting, discovery, and warranty fulfillment. This role requires sales skills to increase customer loyalty while contributing to company revenue, while working to achieve our mission of being the most trusted pet brands. Responsibilities: · Provide technical support to customers through troubleshooting issues while also giving excellent customer service. · Utilize the offered sales training to then offer and sell our vast array of products by finding product solutions which meet the customer's and their pet needs, including subscriptions. · Follow all policies & procedures to ensure quality & consistency on every customer interaction. · Consistently meet and/or exceed Customer Care Team accountabilities. Qualifications: · HS diploma or GED. · Must have at least 1 year of previous customer support and sales experience (retail, restaurant, call center). · Ability to work in-office as needed/when requested. · Have strong critical thinking skills that support PetSafe Brand's culture of continuous improvement. · Excellent problem solving and people skills. · Ability to communicate effectively - both verbally and written. · Computer skills including Windows and multi-system navigation. · Ability to thrive in a busy, fast-paced environment with change. · Keyboarding 40 WPM. Accountabilities: · Sales and Subscription Goals · Customer Satisfaction · Quality Assurance · Attendance · Wrap Time · Compliance (schedule adherence) · Average Handle Time #LI-RC1 BENEFITS: Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do! PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual's identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.

Join the Explore Industries Team! At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network. About the Role As a Customer Service Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience. What You'll Do Process and track customer orders, coordinating delivery schedules with production and logistics teams. Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly. Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment. Manage inventory allocation for consignment or stock customers, integrating units into production schedules. Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy. Identify and implement process improvements to streamline operations and elevate customer satisfaction. What We're Looking For Education & Experience: 2+ years of experience in customer service, logistics coordination, or administrative roles. Proven track record of building and maintaining customer or dealer relationships. Experience thriving in a fast-paced, deadline-driven environment. Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher. Skills & Qualifications: Exceptional organizational and multitasking skills, with a knack for managing competing priorities. Strong communication and relationship-building abilities, with a customer-first approach. Problem-solving mindset, with experience optimizing workflows or processes. Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting. Adaptability to learn new systems and processes, with a willingness to cross-train. Flexibility to support after-hours customer needs when necessary. Why Explore Industries? A dynamic, team-oriented culture where your contributions shape our success. Competitive benefits package, including: Generous Paid Time Off & Holidays 401(k) with company match Medical, Dental & Vision Insurance (optional) Optional Life & Disability Insurance Ready to Dive In? If you're a motivated professional with a passion for logistics, customer service, and operational excellence, we'd love to hear from you! Learn more about us at exploreindustries.com. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Customer Service Coordinator Join the Explore Industries Team! At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network. About the Role As a Customer Service Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience. What You'll Do Process and track customer orders, coordinating delivery schedules with production and logistics teams. Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly. Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment. Manage inventory allocation for consignment or stock customers, integrating units into production schedules. Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy. Identify and implement process improvements to streamline operations and elevate customer satisfaction. What We're Looking For Education & Experience: 2+ years of experience in customer service, logistics coordination, or administrative roles. Proven track record of building and maintaining customer or dealer relationships. Experience thriving in a fast-paced, deadline-driven environment. Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher. Skills & Qualifications: Exceptional organizational and multitasking skills, with a knack for managing competing priorities. Strong communication and relationship-building abilities, with a customer-first approach. Problem-solving mindset, with experience optimizing workflows or processes. Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting. Adaptability to learn new systems and processes, with a willingness to cross-train. Flexibility to support after-hours customer needs when necessary. Why Explore Industries? A dynamic, team-oriented culture where your contributions shape our success. Competitive benefits package, including: Generous Paid Time Off & Holidays 401(k) with company match Medical, Dental & Vision Insurance (optional) Optional Life & Disability Insurance Ready to Dive In? If you're a motivated professional with a passion for logistics, customer service, and operational excellence, we'd love to hear from you! Learn more about us at exploreindustries.com. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Launch Point Inc is excited to welcome a Full-Time Wireless Services Representative to our growing retail marketing team. In this dynamic role, you'll be the face of our clients' wireless services-engaging with potential customers, answering questions, and guiding them through the enrollment or upgrade process. We are committed to training motivated individuals with customer service backgrounds and a passion for growth. Whether you're a recent graduate or a professional seeking a fresh, fulfilling career path, this is your chance to move into an entry-level management track. Key Responsibilities: Interact directly with customers to address inquiries, explain service offerings, and build lasting relationships Execute engaging sales presentations aimed at enrolling new customers or upgrading current ones Follow up on unresolved customer inquiries and ensure complete satisfaction Communicate effectively to clarify expectations, resolve concerns, and provide accurate information Research and respond to billing or service-related inquiries Serve as a liaison between customers and departments to resolve any outstanding concerns Assist with other duties as assigned by leadership Qualifications: Associate degree (minimum) or equivalent relevant experience High energy, positive attitude, and enthusiasm for connecting with people Willingness to learn and grow in a fast-paced team environment Strong communication and interpersonal skills Interest in leadership and management development Why Join Launch Point Inc? Base pay plus commission structure Management training and mentorship for career progression Opportunity to represent well-known wireless brands at promotional events Supportive team culture that values your growth and success If you're ready to take the next step in your career and make an impact in wireless retail marketing, we want to hear from you!

Job DescriptionSalary: Since 1991, Emerald Youth Foundation has worked to support Knoxvilles youth and prepare generations of Godly community leaders. Emerald Youth has engaged more than 30,000 children and young adults in a variety of community programs over nearly three decades. Every year, Emerald Youth serves more than 3,000 children, teens and young adults in the heart of Knoxville through faith, learning and health programs. JOB SUMMARY: The Calling & Career Ministry Coordinator executes the day-to-day operations of the learning center open to 8th through 12th graders to support their transition from high school to post-secondary education and training. This role will help facilitate academic support and enrichment opportunities, calling and career identification and planning, and post-secondary training selection so that students can identify their God-given calling and select the best path to pursue that calling. BENEFITS: Medical, Dental, Life, Short-Term & Long-Term Disability insurance paid 100% for employee. Voluntary benefits available for family members Paid Vacation Paid Holidays ESSENTIAL DUTIES: Plan and implement Calling and Career activities within and outside of the Center. Cultivate an inviting learning environment that attracts and keeps students engaged. Guide and enroll students into the grade-level appropriate workshops and classes. Secure and match students with tutors as needed. Help plan and implement college visits. Obtain and maintain certification to implement Calling and Career assessments and discuss results with student and family. Help counsel students to determine the best post-secondary path that aligns with their calling, interests, and abilities. Liaison with college/university faculty to recruit and coordinate workshop leaders and student volunteers. Communicate with workshop leaders to help prepare them for their presentations. Know students and their families to help maintain participation levels in programs. Work with the Calling and Career Ministry Director and Program Development team to ensure highest quality offerings are made available to students. Assist with the planning, scheduling, and confirmation of center offerings. Help identify needed curriculum and to ensure compliance with Emerald Youth outcomes. Operate technology and prepare and implement learning materials as needed for the program. Ensure snacks are purchased, prepped and provided to students during programs. Ensure facility is clean, organized, and well maintained. Be responsible for opening and closing building. Identify constraints or leakage related to the Calling and Career Center that could keep youth from being comprehensively engaged or meeting academic outcomes. Seek solutions working collaboratively with supervisor to attempt and resolve issues so students can move forward in programs. Recruit, train, and supervise additional volunteers to adequately staff Ministry Center. Oversee crisis situations and communicate with student and/or family as needed, proving support and guidance. Coordinate with supervisor in case of such an event. Track, review and provide needed data and/or report achieved outcomes and measurements related to the Calling and Career Ministry Center. Oversee safety at site, ensuring all team members comply with organizational safety standards, including but not limited to behavior and discipline, child ratios, transportation, CPR, and first aid as applies. Maintain program budget. Maintain a current CDL and drive large vehicles/buses as needed or help coordinate transportation as needed Deliver effective and timely communication and ensure staff does the same. Manage additional projects and tasks as assigned and participate with any assigned groups or committees. MINIMUM QUALIFICATIONS: Dedicated Christian with clear knowledge of the Gospel and a passion for the mission of Emerald Youth Foundation; connected to a church community; possesses a strong reputation for honesty, integrity, and high moral standards. Education, counseling or related bachelors degree. Ideally 3-5 years experience in counseling or youth programs coordination. Must hold or obtain a CDL and drive large vehicles/buses. Must obtain certification in designated Calling & Career assessment. Excellent written and verbal communication skills. Proficient in Microsoft Office software. Able to supervise and motivate team. Attention to detail. Willingness to work extended hours. Ability to work efficiently in a collaborative setting. *Comprehensive engagement = target youth engaged in faith, learning, and health activities

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

*PART TIME POSITION* *Customer Service/Ramp Agent (Little Rock Airport) responsibilities will include but are not limited to:* *Customer Service Responsibilities* * Ability to accept personal responsibility for resolving concerns * Excellent work ethic and demonstrate the ability to act with purpose and urgency * Safety of our customers, crew members and co-workers * Apply security measures as appropriate and protect SIDA * Preparing and issuing tickets, computing fares, issuing refunds * Checking passports and travel documents * Correctly route passengers and baggage during check-in * Working at arrival or departure gates * Ensuring the on-time departures of aircraft * Assist special need passengers including wheelchair services * Answering general travel inquiries, and successfully resolving customer issues * Prepare flight paperwork * Load and unload baggage, mail and cargo * Direct aircraft to and from gates * Perform aircraft services such as lavatory, water, and de-icing (winter operations) * Expeditious baggage delivery to baggage claim * Sort baggage in bag makeup area * Operate Jetbridge and Ground Service Equipment (GSE) * Perform accurate aircraft search * Close counter and ramp areas following flight closing and complete flight stats * Cleaning and upkeep of all work areas * Successfully complete any recurrent or required additional training * Perform other duties assigned *This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list* *CUSTOMER SERVICE QUALIFICATIONS:* * Eligibility to work in the United States without sponsorship * Minimum age 18, High school diploma or G.E.D. Additional education is a plus * Ability to read, write, speak, and understand the English language. Second language is a plus * Excellent communication skills that include speaking to large groups and individual customers * Familiarity with computers * Ability to work any available schedule to include nights, weekends, holidays, and overtime * Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather * Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces * Successful completion of post-offer pre-employment DOT drug screening * Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years * Ability to provide 10 years of employment, education, unemployment history per FAR 108.33 * Must possess a valid driver's license with 3 yr good driving record and provide a copy *Ramp Agent responsibilities will include but are not limited to* • Marshaling aircraft into parking positions • Unloading baggage and delivering it to baggage claim area • Loading luggage onto departing flights &assisting special needs passengers • Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories • Connecting and disconnecting external power generators to the aircraft • Boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork • Coordinating with pilots, airline dispatch office, and the customer service department • Conduct other work duties as assigned *Ramp Agent Qualifications* • Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays • Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule • Must be able to work in a fast paced, deadline driven environment • Must have professional appearance (visible tattoo's must be covered) • Excellent attendance and punctuality required • Valid Driver's License (3 year driving record required with no more than 3 moving violations in 3 years. No alcohol or drug related violations) • Must be legally authorized to work in the U.S. for any employer without sponsorship • Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check *Other Requirements* • Sight: Must be able to see well enough to read reports • Hearing: Must be able to hear well enough to communicate with customers, vendors and team members. • Standing, walking, climbing. stooping, kneeling and lifting are required • Must be willing to work in outdoor environment (heat and humidity, rain etc.) • Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with assistance. • Must be able to type and use technical sources • Safety awareness and training will be provided *ADDITIONAL INFORMATION:* All your information will be kept confidential according to EEO guidelines. Interested parties may reply directly to this ad._ Principals only. Recruiters, please don't contact this job poster. do *NOT* contact us with unsolicited services or offers Qualifications Must be available to work variety of shifts including evenings, weekends and holidays Must have a valid driver's license with a good driving record/provide a 3 yr record Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI. Must pass a DOT pre-placement drug screen Must be able to lift 50 LBS repetitively up to 75 with assistance Must be able to work out doors in all types of weather as well as indoors Must be able to bend, twist and stoop to service aircraft, extremely physical position Must have basic computer and typing skills Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: Dental insurance Paid time off Vision insurance This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization. Job Type: Full-time Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times Assist in the sales process and respond to various lead generators quickly and efficiently Communicate with prospective and current clients, with needed information, in a timely manner Know our services offered and pricing structure extremely well to be able to answer questions STRONG emphasis on outbound warm calls Process and schedule service requests in a timely fashion according to company policy Ensure customer satisfaction and provide professional customer support. Keeping records of customer interactions, transactions, comments and complaints. Communicate with technicians on a regular basis and oversee route schedules for specific services. Providing feedback on the efficiency of the customer service process and make necessary adjustments. General administrative tasks as needed. Network with clients and other professionals to build sales for your specific service. Other duties as assigned Education: High school diploma or general education degree (GED) required. Experience: 1-2 years clerical/administrative experience (preferred) Inside sales or call center sales experience (required) with ability to "close" the sale. Data entry experience Excellent verbal and written communication skills Familiarity in Microsoft Office applications including Word, Excel, Outlook Familiarity with web-based applications and apps Other Requirements: 18 years or older Must have a valid drivers license Be on time, reliable and consistent Follow MCS policies and procedures Work in a team environment (TEAM Together everyone achieves more) Preferred Skills: High level of professionalism and confidentiality Ability to stay calm when customers are stressed or upset Ability to be flexible given a dynamic and fast-paced work environment Time management skills including prioritization of multiple tasks and planning techniques Comfortable using computers - Microsoft Office proficient Experience working with customer support

Job DescriptionSalary: $16.00/hour ABOUT US: The Metropolitan Knoxville Airport Authority TheMetropolitan Knoxville Airport Authority (MKAA), established in 1978 as a nonprofit organization, owns and operates McGhee Tyson Airport (TYS)and Downtown Island Airport (DKX). With more than 88-years of service to the East Tennessee region, MKAA plays a vital role in supporting the area's air transportation system. Centrally located within a day's drive or short flight of major U.S. cities, our airports are positioned for continued growth and innovation. If you're interested in contributing to the future success of TYS and DKX, we encourage you to explore this opportunity further. The Position: The Building Services Specialist I plays a key role in maintaining clean, safe, and welcoming facilities. This position is responsible for performing a variety of custodial and facility upkeep tasks, including sweeping, mopping, scrubbing, vacuuming, and caring for hard floors and carpets. Responsibilities also include emptying trash and recycling, servicing and restocking restrooms, and cleaning windows, glass furniture, fixtures, and walls. The role requires safe and proper use of cleaning chemicals and equipment, including preparing cleaning solutions as needed. The specialist also assists passengers with general information, reports repair needs, and requests necessary supplies to support daily operations. Additional duties include snow removal at building entrances, applying de-icing materials, monitoring for safety hazards such as spills or slick surfaces, and operating balers and compactors for recycling. Responsibilities: Maintain cleanliness of building floors through sweeping, mopping, scrubbing, and vacuuming. Collect and dispose of trash and recycling materials. Clean, sanitize, and restock restrooms. Wash windows, glass partitions, and mirrors. Dust and polish furniture, fixtures, stainless surfaces, and walls. Strip, seal, finish, and polish hard floors; steam-clean or shampoo carpets. Safely use chemical cleaners and power equipment to protect floors, fixtures, and equipment. Prepare cleaning solutions by accurately mixing water with detergents or acids according to specifications. Provide general information and assistance to passengers as needed. Report major repair needs or facility system concerns to leadership. Request necessary supplies and equipment to complete cleaning duties. Remove snow from building entrances and apply de-icing materials. Monitor premises for safety hazards such as spills or wet areas and take appropriate action. Operate balers and compactors to process recyclable materials. Perform additional related duties as assigned. The Ideal Candidate: The ideal candidate possesses knowledge of effective cleaning and sanitizing methods, appropriate cleaning solutions, applicable custodial equipment and tools, and established health and safety procedures. They demonstrate strong organization and time-management skills, actively listen to fully understand verbal instructions, and maintain positive and effective working relationships. The role requires the ability to observe details, identify work that needs to be completed, and follow both verbal and written instructions. Excellent customer service skills and the ability to use a two-way radio are also essential. Minimum Qualifications:High school diploma or equivalent preferred; less than one year of custodial experience is acceptable. Salary and Compensation: The salary for this position is $16/hour. MKAA provides a highly competitive benefits package, including comprehensive medical, dental, and vision coverage; disability and life insurance; vacation and sick leave; and a 401(a)-retirement program. Deadline to Apply: For best consideration, apply by Sunday, January 11, 2026.*** Position open until filled . Please apply through this website (preferred), or mail resume to P.O. Box 15600 | Knoxville, TN 37901 | Attention: HR. Resumes/Applications must be received by the stated deadline, or postmarked by the deadline date, to be considered. No phone calls or emails please. Applicants must submit ALL the following to be considered: Official Metropolitan Knoxville Airport Authority Application or resume (Applicants submitting resumes must submit a completed signed copy of the MKAA application prior to being interviewed). Selection Process: Applications (and additional documents, if applicable) will be reviewed to identify applicants whose qualifications most closely meet the needs of the Metropolitan Knoxville Airport Authority. Employment process includes a security background check and physical (if applicable), which includes drug testing. Applicants must be currently authorized to work in the United States on a long-term basis. The Metropolitan Knoxville Airport Authority conducts random employee drug screening. The Metropolitan Knoxville Airport Authority is an Equal Employment Opportunity Employer.

We are currently accepting applications for 1 part time customer service position with OPEN availability for our 2026 season. Pay is based on experience and work history. The ideal candidate is attentive, punctual, hard-working, and displays INITIATIVE. We are a smoke free workplace!! This position will also include assisting in scheduled events at various locations. Monthly, and seasonal bonuses available. Experience preferred but will train the right candidate. EVENINGS, WEEKENDS AND SOME HOLIDAYS ARE REQUIRED. MUST have a phone with voicemail. Responsibilities Greet customers Answer any questions the customers may have in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications: U.S AMERICAN CITIZENS ONLY WILL BE CONSIDERED!! Proven working experience as a cashier or in customer service MUST HAVE WORKING NUMBER WITH VOICEMAIL MUST HAVE BASIC MATH SKILLS Strong attention to detail Ability to listen and communicate effectively

Hours * Monday - Friday * 9:30 AM - 6:00 PM * Occasional Saturdays At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. JOB SUMMARY: The Customer Solution representative will be the escalation point to solve complex problems that are reported by customers and regulatory agencies and to communicate the progress of the solution to the reporting employee, regulatory agencies, and/or affected customer. The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and retain critical information concerning customer inquiries. The representative should be able to foresee, project, and recommend solutions to potential problems as well as identify broad impact issues within the company and work with all departmental management to prevent situations which cause negative customer relations. JOB DUTIES AND RESPONSIBILITIES: COMMUNICATION- 45% OF THE JOB * Effectively communicates (written and verbal) with internal workgroups to resolve problems within established service levels * Regularly communicates (written and verbal) with customers to obtain required information, set expectation for next contact and continues follow up with the customer until final resolution is determined * Raises awareness of customer issues that may exceed service level * Update submitters / regulators agencies of progress towards and completion of customers inquires * Communicates recurring issues as appropriate ISSUE MANAGEMENT- 45% OF THE JOB * Self-directed to solve escalated customer problems and selects appropriate solution path based on issue information * Obtains additional information if required to define issue * Document all activities and communications in issue management system * Identifies root-cause of customer issue and recommends appropriate solution * Able to manage multiple issues and ensure resolutions are resolved within service levels ADDITIONAL RESPONSIBILITIES AND PROCESS IMPROVEMENT- 10% OF THE JOB * Identify opportunities and provide feedback relating to continuous company/ department improvement * Works effectively as a team member * Demonstrates Firstpower in attitude and relationships JOB REQUIREMENTS: * Excellent written and verbal skills * Ability to manage multiple problems effectively * Knowledge of bank products and systems * Ability to analyze problems, identify trends and recommend solutions * Interpersonal skills to work with various levels of management and difficult customers JOB QUALIFICATIONS: * Two to three years' experience in bank product service/operations. * BA, BS degree or equivalent in experience * Experience with banking products and systems * Two years' experience written and verbal direct customer communications About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions. **Responsibilities:** + Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities + Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why buying activities outside of system parameters are taking place + Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines + Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed + Follow up in resolving all customer and supplier invoice/credit issues + Drive performance objectives set forth in both the customer contract as well as the internal order process + Review program performance metrics, margin analysis of his/her programs + Participate in all customer/program performance calls + Establish relationships with key supplier contacts needed to support process improvement + Assists with customer audits and market baskets + Work with Group Program and Site Managers to insure savings goals are being met + Provides insight on any systems changes that need to occur based on customer demand or requirements + Manage PTO and may contribute to performance appraisals of team and interviews and provides input on new team employees + Develop, nurture, and grow a focused and motivated team of people with common goals and a strong sense of interdependence for success; ensures all team members are adequately trained following established SOP and SOX controls along with providing all the required training documentations for ISO + Represent WESCO management to all internal and external constituencies of the company with a high degree of professionalism and a focus on continuous improvement, while exhibiting and providing the example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity **Qualifications:** + High School Degree of Equivalent required; Bachelor's Degree preferred + 3 years experience in the customer service field + 1 year lead or supervisory experience + 3 years of purchasing MRO/Indirect materials experience + 3 years of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR + Knowledge of purchasing and inventory concepts, practices, and procedures + Knowledge of industry including suppliers, customers and competitors + Knowledge of business performance measures + Strong verbal and written communication skills + Strong negotiation skills + Strong problem solving skills + Strong analytical skills + Strong computer skills including purchasing and inventory management systems, programs and reports + Ability to exercise judgement + Ability to assume leadership \#LI-HD1 At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.