B2C Customer Experience Associate
Customer service assistant job in Hyde Park, UT
**Would you like to talk about hunting and fishing and outdoor products all day with consumers with the same passions?** That is what makes Revelyst consumer experience top notch. Revelyst Brands include Bushnell, Camp Chef, Primos, Champion, Simms Fishing, Stone Glacier, Blackhawk and more.
In this role the you are the primary contact with consumers wanting information or asking questions about our products. You will, with training, be quickly able to offer technical expertise as part of providing excellent service through email, chats and phone interactions.
The Consumer Experience Representative is responsible for all aspects of order processing from initial purchase until the consumer is satisfied with the delivery of their order.
**Major Responsibilities:**
- Primary responder to incoming consumer calls.
- Return all telephone calls and emails from consumer within 24 hours.
- Enter and manage customer orders with 100% accuracy.
- Coordinate consumer returns and create return shipping documentation.
- Communicate sales orders changes to all appropriate departments.
- Develop and maintain positive relations with consumers and staff.
- Effectively present information and respond to questions from management and team members.
- Maintain excellent service to all consumers and sales reps.
- Demonstrate initiative and problem solving skills.
**Job Requirements:**
- 2 years of experience in customer service
- Must be able to type 35-40 WPM
- Must be technically inclined
- Energetic phone skills - must trouble shoot consumer product problems
- Able to disassemble and reassemble top selling products by end of the 3 month probationary period
**Skills and Abilities:**
+ Strong service focus
+ Self-starter with a "Can do" attitude
+ Consistent attendance and reliability
+ Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential. Solid comprehension, listening and negotiating skills.
+ Ability to maintain a high level of energy with a sense of urgency
+ Excellent intuitive, analytical and problem-solving skills and follow up skills.
+ Strong collaborative team player the ability to establish and maintain positive and effective working relationships
+ Able to multi-task
+ Strong time management skills are essential
+ Ability to execute tasks with a high degree of accuracy and attention to detail
Working Conditions:
- Ability to handle multitasking in a fast pace environment
- Computer terminal use 8 hours per day.
- Moving boxes of products for shipping.
- Ability to lift 25 pounds unassisted.
- Standard Office w/Warehouse
**Pay Range:**
Hourly Rate: $15.90 - $19.50
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
**Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more.**
Revelyst is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: ****************************************************************
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ******************** . Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.
Customer Loyalty Specialist (Logan, UT)
Customer service assistant job in Logan, UT
As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We are Looking For:
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Training: Paid, Mandatory In-person Training Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $18.25/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:
Deescalate customers and find resolutions for complex issues
Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful:
Sales and communication skills (or a desire to learn these skills)
Strategic minded, Self-Motivated, and consistently excellent
De-escalation skills
Passion for providing quality customer service
Verbal and written communication skills
Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
Well-versed in smart home technology and the products that we offer
Minimum Requirements:
Must be able to reliably commute to our Logan, UT office
Must be at least 18 years old
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Customer Service Associate
Customer service assistant job in Clearfield, UT
Are you an energetic team-player that loves the outdoors?!
If so, we want you!
Velocity Car Wash is looking to add members to the team! We are looking for energetic people who want to contribute to a fun atmosphere. Our mission is to be fast, clean, dry and shiny in minutes. We value our team members as Family and realize if we love them our customers will love us. Our team members help hundreds of customers a day and enjoy the beautiful scenery while working outdoors!
Your responsibilities will include
Greeting Customers and helping them through the line
Explain different Wash options and show them the savings of our Monthly Fast Passes
Collect payment and Contact information
Help clients change plans and payment information
Keep the checkout area and Wash Areas clean and orderly
Job Requirements:
16 years old with a Valid Driver's License
Professional Appearance Standards
Must be a dependable, friendly, and responsible team member
Excellent communication and customer service skills
Are able to work various hours, weekends, and holidays
At this time, we are looking for FT employees with at least one weekend availabity
At Velocity Car Wash we have our Base pay starting at $13.00 with the opportunity to earn commission and tips! We offer Cross Training, Advancement & Promotion Opportunities for you to grow with our company. We do offer Health benefits including Vision, Dental and Life to our full-time employees!
Come join our Family and Apply today!
Customer Service Representative - Part Time Patient Registration
Customer service assistant job in Tremonton, UT
Shift Hours: Tuesday 5pm - 5am, Thursday 5am - 5pm, and rotating Saturday and Sunday 5am - 5pm R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the Emergency Department. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
Auto-ApplyCustomer Loyalty Specialist (Logan, UT)
Customer service assistant job in Logan, UT
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We are Looking For:
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Training: Paid, Mandatory In-person Training Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $18.25/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:
+ Deescalate customers and find resolutions for complex issues
+ Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
+ Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
+ Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
+ Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful:
+ Sales and communication skills (or a desire to learn these skills)
+ Strategic minded, Self-Motivated, and consistently excellent
+ De-escalation skills
+ Passion for providing quality customer service
+ Verbal and written communication skills
+ Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
+ Well-versed in smart home technology and the products that we offer
Minimum Requirements:
+ Must be able to reliably commute to our Logan, UT office
+ Must be at least 18 years old
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at ***************************************************************************
Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
Customer Service Rep(07588) - 1 W. Main St.
Customer service assistant job in Tremonton, UT
Job DescriptionABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Job Details PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 4.
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Additional Information
Additional Job Details
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Representative
Customer service assistant job in Tremonton, UT
Responsive recruiter Benefits:
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Paid time off
Training & development
About Us:
Ace Handyman Services is a nationally recognized, locally-owned franchise and a division of the trusted Ace Hardware brand. We are dedicated to providing homeowners and businesses with professional, reliable, and high-quality repair, maintenance, and remodeling services. Our mission is to be the most helpful and trusted home improvement partner in our community.
Position Summary:
We are seeking a friendly, organized, and professional Customer Service Representative (CSR) to be the first point of contact for our customers. As the voice of our company, the CSR plays a crucial role in shaping the customer experience, from the initial phone call to the successful completion of a project. This position handles all front-end office duties, including customer communication, job scheduling, and administrative support for our team of skilled craftsmen.
The ideal candidate is an excellent communicator with a passion for helping people and a talent for managing details in a dynamic environment.
Key Responsibilities:
Answer incoming phone calls and respond to online inquiries in a prompt, professional, and friendly manner.
Engage with prospective customers to understand their project needs, answer questions, and explain our services and value.
Schedule and coordinate job appointments and estimates, efficiently managing the craftsmen's calendars to optimize routes and time.
Make outbound calls to follow up on customer leads and confirm upcoming appointments.
Communicate effectively with craftsmen regarding job details, scheduling changes, and customer needs.
Provide general administrative support, including data entry, managing customer records in our CRM system, and processing paperwork.
Prepare and manage work orders, invoices, and payment processing.
Proactively resolve customer concerns or escalate issues to management when necessary to ensure customer satisfaction.
Maintain a clean and organized office environment.
Qualifications and Skills:
High school diploma or equivalent required.
Proven experience in a customer service, dispatch, or office administration role is highly preferred.
Experience in the home services, construction, or trade industry is a plus.
Exceptional verbal and written communication skills with a professional and courteous phone manner.
Strong organizational and time-management skills with the ability to multitask effectively in a fast-paced setting.
Proficiency in using computers, including Microsoft Office Suite (Word, Excel, Outlook), and the ability to quickly learn new software systems (CRM).
A positive attitude and strong problem-solving skills.
Ability to work independently and as a vital part of a team.
Must be reliable, punctual, and detail-oriented.
What We Offer:
A positive and supportive team environment.
Opportunity for growth within the company.
The chance to be part of a nationally recognized and trusted brand.
Monthly performance bonus eligible
Ace Handyman Services is an Equal Opportunity Employer. Compensation: $9.00 - $12.00 per hour
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Auto-ApplyVirtual Customer Service Representative- NO COLD CALLS / Work from Home
Customer service assistant job in Trenton, UT
Why Meron Financial Agency?
Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind?
At Meron Financial Agency, we believe you can have both: financial success
and
a life you love.
We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits.
And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families.
Why Agents Choose Us
Leads - No chasing, no begging
Ownership Pathway - Build your own agency
Hands-On Mentorship - Learn directly from top leaders
Cutting-Edge Tech & Training - Work smarter, not harder
Incentive Trips & Recognition - See the world while being celebrated
Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more)
The Bigger Picture
Performance bonuses and capital opportunities
True work-life balance-design your schedule, your way
Passive income and long-term wealth-building options
A culture where people come first
What You Can Expect
Commission-Only with
uncapped earning potential
Average new agents earn $800-$1,200 per policy
Part-Time: $50K+ your first year
Full-Time: $80K-$300K+ your first year
Agency Owners: $200K-$500K+ annually in system-driven income
What We're Looking For
Driven, coachable individuals who want to make a real impact
Must live in the U.S.
Must be a U.S. citizen or legal/permanent resident
Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
Previous Customer Service Wanted
Customer service assistant job in Layton, UT
🌟 Previous Servers and Customer Service Wanted - Patient Care
💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal
✨ Make a Real Difference Every Day
Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care.
We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here.
🎓 Don't Have Healthcare Experience? We'll Train You!
We provide full, paid training and national certification. You bring:
✅ 2+ years of full-time work experience
✅ Strong communication skills
✅ A kind, composed, and positive attitude
✅ A passion for helping people feel seen, heard, and valued
👩 ⚕️ Your Role as a TMS Technician
As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy.
Your day-to-day:
Work one-on-one with patients during treatment sessions
Operate and monitor our high-tech TMS therapy machine
Use tools like gratitude, journaling, and goal-setting to encourage patient growth
Track and document progress to share with medical staff
Be a steady, supportive presence throughout each patient's care journey
🌱 What We're Looking For
You don't need a medical degree - just a genuine love for helping people.
We're seeking someone who:
Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.)
Is naturally empathetic, calm, and uplifting
Communicates clearly and professionally
Is reliable, growth-oriented, and receptive to feedback
Wants to be part of something bigger than a job
💼 Why You'll Love Working at Serenity
✔ Fulfillment - Help people take back their lives
✔ Career growth - We promote from within as we expand nationwide
✔ Supportive culture - You'll be valued for who you are and how you care
Our Benefits Include:
🏥 90% employer-paid medical, dental & vision
🏖 10 PTO days (15 after 1 year) + 10 paid holidays
💰 401(k) retirement plan
🚀 Rapid internal promotion opportunities
💡 About Serenity Healthcare
We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion.
📝 Apply Today - Be the Reason Someone Finds Hope Again
Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening.
Auto-ApplyCustomer Relations Representative - State Farm Agent Team Member
Customer service assistant job in Kaysville, UT
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ken Graham - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Deescalation
Customer Service Expert
Customer service assistant job in Ogden, UT
Responsive recruiter Benefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Utah, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
Palm Beach Tan offers tremendous opportunities to grow and create an amazing career. We're looking for bright, passionate and fun individuals to join our team. If this sounds like you, we'd love to hear from you.
Auto-ApplyCustomer Support Specialist
Customer service assistant job in North Logan, UT
Job Details Kimberbell Kids llc - North Logan, UTDescription
About Us: At Kimberbell, our passion is helping people “Experience the joy of creativity”™ by providing superior machine embroidery experiences. Kimberbell was established in 2009 in beautiful Logan, Utah, located in the Cache Valley of Northern Utah. We produce machine embroidery designs, project materials, project books, subscription boxes, and events.
Job Title: Customer Support Specialist
Department: Relationship Management
Job Summary: As a Customer Support Specialist at Kimberbell, you will play a pivotal role in ensuring our customers have a seamless and delightful experience with our products and services. You will serve as the primary point of contact for customers, providing timely assistance, resolving inquiries, and offering expert guidance on our crafting materials and techniques. Your commitment to exceptional customer service will contribute to the overall success and growth of our company.
Position Type:
Part-time (20-25 hours per week)
Essential Duties/Responsibilities:
Interacts with customers via email, support desk tickets, phone, and in-person to provide support and information on products or services.
Respond to customer queries in a timely and accurate way, via help desk tickets, email or phone. Identify customer needs and help customers resolve issues.
Collects and enters orders for new or additional products or services.
Identifies customer needs, clarifies information, conducts appropriate research to provide solutions.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the appropriate supervisor.
Gain basic understanding of company products and services.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Performs other related duties as assigned
‘Day in the life': A day in the life of a Kimberbell Customer Support Specialist involves promptly addressing customer inquiries via various channels like email, phone, or live chat, ensuring accuracy in order processing, troubleshooting technical issues, and providing product guidance. They maintain a deep understanding of Kimberbell's product catalog, collaborate with other departments, and document customer interactions for continuous improvement. Their goal is to deliver exceptional service, foster positive customer relationships, and contribute to the company's commitment to quality and satisfaction.
Benefits:
Competitive wage
401K Match
Comprehensive training and ongoing professional development opportunities
Employee discounts on our products
Qualifications
Education and/or Work Experience Requirements:
Excellent communication skills including active listening.
Ability to respond to customer inquiries in writing with professionalism, clarity, and correct spelling and grammar.
Good time management skills.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
A collaborative and cooperative mindset, with the ability to work harmoniously with collaborative teams.
High school diploma or equivalent.
Experience with HubSpot or similar CRM programs a plus
Customer service experience preferred.
Comfortable talking on the phone and proactively making phone calls
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards.
Service Advisor Murdock Hyundai Logan
Customer service assistant job in Logan, UT
Full Job Description:
Come work with a great team and a high paced customer service environment!
Competitive pay and a collaborative environment in a family-owned business. Come join our team!
Our goal with this position is to develop your abilities into future advancements and opportunities.
Applicants should be experienced writer repair orders and mediating conversations with customers and technicians working on vehicles.
This position is commission based with a minimum guaranteed wage for the 90 day training period.
Benefits:
401(k) match
Paid time off
Trip to Mexico for 2 (Top performers)
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Paid training
Employee discounts on vehicles, parts, and service
Company Description
The Murdock Auto Team is a family-owned business operating in Northern Utah from Lindon to Logan.When you work for the Murdock Team, you are joining a family.Our mission for every guest/employee: "When you walk through our doors you feel like family."
Our family culture is based on four core values: Integrity, Accountability, Charity, and Growth.
Our ownership is involved in our day to day operations. The Murdock culture and is the #1 reason our employees love their job. Our successes come from honesty and consistency of character.
"We make a living by what we get, but we make a life by what we give!" -Winston Churchill
Growth and Accountability are two of our core values that will get you where you want to go. Our goal is to help develop and advance each employee. We do this with proper training and providing the tools necessary to grow. Each employee has an accountability coach. We believe in taking responsibility for our actions and helping develop your abilities through dedication and hard work.
Tasks:
Communicates with Guests timely and enthusiastically to meet and exceed their needs for the service of their vehicle: engaging all guests in the service area and throughout the store; maintaining rapport with previous guests; all guest concerns and vehicle symptoms as defined by the guest; greets drop-ins guest; responds efficiently to inquiries.
Obtains vehicle information and consults guests on automobile manufacturer guidelines for service intervals and specifications; studies service recommendations by make, previous service, and mileage charts; compares current vehicle conditions by inspecting automobiles, and explaining service trends.
Represents industry standards and recommended maintenance schedules for the brand entering the store for service; warranty inclusions and exclusions, and consults each guest for the best possible guest decision for the long-term reliability of the vehicle.
Closes sales for service promotions by overcoming concerns; mediating with service technicians; explaining options; explaining future services, and delivering clean automobile back to the guest.
Monitor vehicle progress and provide service management updates by interacting with guests, completing reports, and updating computer system frequently.
Updates job knowledge by participating in educational opportunities, book reading, and professional publications.
Enhances Murdock Auto Team's reputation by accepting ownership for completing guest requests, verifying service match invoices, explains all work completion and charges to the guest, addresses customer feedback, and additional job duties as assigned by the service manager and other leadership.
Skills:
Guest Experience Management, Computer Skills, Teamwork, People Skills, Problem Solve and Solution Management, .
Experience And Education:
High School diploma or GED. Ability to read and comprehend automobile characteristics and technical features. Basic understanding of service programs for automobiles with proven background customer service and people skills. Excellent communication and time management skills. Must be able to work as a team member in a fast-paced environment. Must minimum of 18 years old and authorized to work in the United States.
Physical Requirements:
Ability to walk; sit; use hands, handle, or feel; reach with hands and arms and talk or hear. Need ability to move around the dealership. The employee may be required to lift up to 25 pounds. Work is performed at a desk in an office setting and walking throughout the dealership lot.
Sr Customer Support Management Professional
Customer service assistant job in Clearfield, UT
As a Sr Customer Support Management Professional here at Honeywell, you will be responsible for managing and developing a Field Service Engineer (FSE) team, ensuring that our customers receive exceptional service and support throughout their journey with us. Your role will involve developing and implementing strategies to improve customer satisfaction, driving operational excellence, and optimizing resource allocation. By effectively managing the customer support function at a senior level, you will contribute to customer loyalty, retention, and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization.
You will report directly to the SPOT and Parts Leader and remotely work with FSEs near our Torrance CA, Broomfield, CO, or Houston, TX locations.
In this role, you will impact leadership and team management, customer satisfaction, operational excellence, cross-functional collaboration, and business growth.
KEY RESPONSIBILITIES
* Lead and manage the customer support team to ensure exceptional service delivery and customer satisfaction.
* Develop and implement strategies to improve customer support processes and procedures.
* Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience.
* Ensure training plans for safety, skills, and new products for all FSE's are scheduled and completed in a timely manner.
* Monitor and analyze operations performance metrics to identify areas for improvement.
YOU MUST HAVE
* 3 years of proven experience in customer support management , technologies, and tools.
* Professional or Military experience in an engineering or technical field.
* Strong leadership and people management skills.
* Ability to work independently and manage multiple tasks.
* Ability to build and maintain strong relationships with customers and internal stakeholders.
* Ability to prepare reports using Power BI, Excel, Word, and PowerPoint
WE VALUE
* Knowledge of Honeywell electrical, mechanical, and control system installation, configuration, and maintenance.
* Strong problem-solving and decision-making abilities.
* Ability to thrive in a fast-paced and dynamic environment.
* Passion for delivering exceptional customer service.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The salary range for this position is ($86,400.00 - $108,200.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: December 3, 2025.
Customer Service Associate
Customer service assistant job in Ogden, UT
Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
3833 Washington Blvd, Ogden, UT 84403
Customer Service Associate
Customer service assistant job in Ogden, UT
Share: share to e-mail Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
* Bundled health plans such as medical, Rx, dental and vision
* Company-paid life insurance for extra protection and peace of mind
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* Paid time off from work for leisure or other hobbies.
* A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
3833 Washington Blvd, Ogden, UT 84403
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Customer Service Representative - English/Spanish
Customer service assistant job in Logan, UT
Do you thrive on making a positive, lasting impact on people?
Are you bilingual in English and Spanish?
Do you have customer service experience?
Are you looking for an opportunity to learn a new industry, with paid on the job training?
Do you want multiple opportunities to advance your career?
Do you want to work in an open, office environment?
You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest!
In this role, you can expect to:
Provide outstanding customer service both on the phone and in-person.
Market for new and continued customer business.
Prepare and process loans and income tax returns.
We offer:
TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals!
Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story.
We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.
Come Begin Your Story! Apply today!
Auto-ApplyFront End Customer Service Clerk
Customer service assistant job in Plain City, UT
Title: Customer Service Clerk
Job Status
Full Time/Part Time
Department
Front End
Location
Kent's Market
Reports To
Front End Manager
The Customer Service Clerk plays an integral role in ensuring a seamless shopping experience for customers while maintaining an efficient checkout process. This position involves overseeing the front end operations, which includes managing cashiers to ensure that the store's appearance and workflow meet the company's standards. By coordinating the activities at the front end, the Customer Service Clerk ensures that customers receive prompt and courteous service, helping to enhance customer satisfaction and loyalty. Additionally, the role involves handling customer inquiries and resolving any issues that may arise, thereby acting as a bridge between the customers and the store's leadership team.
Essential Duties and Responsibilities
Is aware of ad items, special prices, coupon deals or other features that apply to the store's sales program. Always communicates the information to front-end personnel. Immediately notifies proper personnel of any pricing errors or items not found on file.
Continually observe the front-end for proper coverage during high volume times and ensure additional help is put in as needed. Help whenever needed and have the ability to operate the cash register efficiently, bag customer's purchases and perform all related checkout procedures in a fast, friendly, and accurate manner.
Assist in ensuring the availability, control and proper use of front-end supplies including: bags, register tapes, office forms, cleaning supplies, etc. within established budgets and guidelines.
Ensure timely control, accuracy and security of cash in registers and safe.
Ability to implement all security and cash drawer accounting procedures as outlined by company policies. Follow company policy in opening and closing the store.
Exhibit and develop maximum customer relations through a friendly and courteous behavior.
Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
Maintain good working relationships with other department managers with objective of improving sales storewide.
Comply with all company policies, programs and directives as specified in the Core Values.
Provide professional example for other store team members to follow.
A Customer Service Clerk will assist with general housekeeping duties as assigned.
Supports the team by taking on additional tasks or responsibilities as requested.
Position Requirements
MINIMUM AGE: 18 Years of age required to sell tobacco products and/or alcohol
Please note: weekend shifts are required (holidays as applicable)
Cashier experience and using computerized cash register systems
Excellent communication skills that include good listening skills and the ability to provide clear direction both written and verbal
Demonstrated team building and leadership skills
The ability to handle and prioritize multiple demands and remain calm under pressure
Good computer skills including word, spreadsheet, and database systems
Physical/Sensory Demands
Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.
Benefits
Benefits offering: Full time ONLY (health, dental, vision, life, 401(k), paid time off)
10% off groceries for you and your family
Flexible scheduling
Opportunities for advancement
Kent's Market is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.
Customer Support Chat/Email Specialist
Customer service assistant job in River Heights, UT
CHAT/EMAIL SPECIALIST Department: Customer Service Schedule: Monday - Friday 8 am - 5 pm MT Wage: $15.30 per hour plus tier based performance pay Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.
Responsibilities
Address customer service emails
* Maintain availability in chat software and answer incoming chat requests
* Maintain high level of quality and customer service in all communication
* Keep management updated on e-mail volume and specific complaints or issues
* Communicate with clients and other departments as necessary
* Assure quality control of outgoing email
* Submit and follow up on personal EWOK submissions relating to emails and accounts
* Take on additional assignments or projects as needed
* Phone use:
* Inconsistent (up to 5% of a workday)
* Outbound calls to leasing offices as needed
Qualifications
* Excellent written communication
* Strong organization and time management
* Good verbal & internal communication skills
* Ability to work independently and efficiently
* Consistent attendance record
* No written warnings last 90 days
Education & Experience
* High School Diploma / GED or equivalent
* Comfortable enough with computers to learn and utilize Conservice's internal software and document important information
* Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
* Past experience with chat/email customer communication helpful
Customer Excellence Specialist
Customer service assistant job in Ogden, UT
About Us
At Better Being Co. we empower and inspire individuals to feel better and live healthier lives by providing the most trustworthy, pure, and innovative natural wellness solutions. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow and do your best work, Better Being is the right place for you. Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the healthcare industry.
Job Summary
Better Being is looking for a candidate who provides courteous customer support by handling product questions, resolving complaints, and processing exchanges. This role researches product information, documents adverse events, and follows established procedures to ensure accurate, professional service.
Essential Functions
Courteously handle retailer and consumer questions by telephone and through written correspondence.
When needed, screen incoming calls and redirect the party to the correct department.
Enter product quality complaints in the Product Complaint Database and follow-up with customers to resolve concerns.
Initiate exchanges and credits while following correct written procedures.
Follow escalation procedures where necessary with the Education Helpline Manager and Executive Management.
Resolve difficult caller issues with empathy and patience in a pleasant and professional manner.
Research relevant databases and research materials to correctly answer product questions regarding ingredients and labels.
Follow written procedures regarding reporting of adverse events, including entering adverse events into Adverse Events Database.
Review and stay up to date on the latest publications, studies, and articles on ingredients and products.
Participate in group projects to contribute to overall education and training of all team members.
Prepare and summarize research for other team members in a way that is understandable to customers.
Additional Responsibilities
Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.
Maintain a clean and orderly work area.
Other duties as assigned.
Job Qualifications
High School Diploma required with one to two years' experience in customer service.
Interest in and enthusiasm for the natural products market including supplements, cosmetics and healthy foods.
Ability to read, analyze, and interpret articles, research and studies about natural products, health and government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer skills, including Window's '98 or above.
Physical Requirements
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear and occasionally stand or walk.
The employee may exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.
Our Benefits
Join our team and enjoy a comprehensive package of competitive benefits and perks designed to support your well-being and professional growth. Our offerings include:
Access to our Employee Health Clinic for your medical needs.
Comprehensive Medical, Dental, and Vision Insurance coverage.
Participation in our Family First Program, emphasizing work-life balance.
401(K) plan with generous employer match to help you plan for the future.
Educational Reimbursement opportunities to support your continued learning and development.
Wellness Incentives to promote a healthy lifestyle.
Substantial product discounts, because we value our team members as customers too.
Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.
For more information, check out our website Better Being Careers and join us in experiencing a workplace where your well-being and success are our top priorities.
This description is not intended to be an exhaustive list of responsibilities and qualifications. The position, duties, and qualifications are subject to change at any time.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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