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The differences between customer service consultants and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service consultant and a customer service representative manager. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer service consultant include strong customer service, customer service and strong problem-solving. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Customer Service Consultant | Customer Service Representative Manager | |
| Yearly salary | $37,471 | $32,048 |
| Hourly rate | $18.01 | $15.41 |
| Growth rate | -4% | -4% |
| Number of jobs | 225,026 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer service consultants and customer service representative managers have different pay scales, as shown below.
| Customer Service Consultant | Customer Service Representative Manager | |
| Average salary | $37,471 | $32,048 |
| Salary range | Between $20,000 And $68,000 | Between $25,000 And $41,000 |
| Highest paying City | Hartford, CT | San Jose, CA |
| Highest paying state | Connecticut | California |
| Best paying company | Accenture | First Book |
| Best paying industry | Technology | Finance |
There are a few differences between a customer service consultant and a customer service representative manager in terms of educational background:
| Customer Service Consultant | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service consultants' and customer service representative managers' demographics:
| Customer Service Consultant | Customer Service Representative Manager | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |