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The differences between customer service consultants and customs consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service consultant and a customs consultant. Additionally, a customs consultant has an average salary of $91,772, which is higher than the $37,471 average annual salary of a customer service consultant.
The top three skills for a customer service consultant include strong customer service, customer service and strong problem-solving. The most important skills for a customs consultant are digital marketing, client facing, and project management.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
A customs consultant specializes in devising strategies to handle and optimize customs procedures, ensuring efficiency in all transactions. As a consultant, it is their responsibility to prepare and process documents, submit customs declarations and other necessary documentation, conduct regular inspections, participate in managing invoices and programs, and track payment of clients. They may also perform clerical tasks such as updating databases, organizing schedules, and arranging appointments. Furthermore, a customs consultant must maintain an active communication line with customs staff, all while implementing the agency's policies and regulations.
Customer service consultants and customs consultants have different pay scales, as shown below.
| Customer Service Consultant | Customs Consultant | |
| Average salary | $37,471 | $91,772 |
| Salary range | Between $20,000 And $68,000 | Between $56,000 And $148,000 |
| Highest paying City | Hartford, CT | Boston, MA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | Accenture | Adobe |
| Best paying industry | Technology | - |
There are a few differences between a customer service consultant and a customs consultant in terms of educational background:
| Customer Service Consultant | Customs Consultant | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service consultants' and customs consultants' demographics:
| Customer Service Consultant | Customs Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% | Black or African American, 11.9% Unknown, 5.7% Hispanic or Latino, 18.7% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |