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The differences between customer service experts and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a customer service consultant. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $37,471 average annual salary of a customer service consultant.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer service experts and customer service consultants have different pay scales, as shown below.
| Customer Service Expert | Customer Service Consultant | |
| Average salary | $99,957 | $37,471 |
| Salary range | Between $57,000 And $173,000 | Between $20,000 And $68,000 |
| Highest paying City | San Francisco, CA | Hartford, CT |
| Highest paying state | California | Connecticut |
| Best paying company | SAP | Accenture |
| Best paying industry | - | Technology |
There are a few differences between a customer service expert and a customer service consultant in terms of educational background:
| Customer Service Expert | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and customer service consultants' demographics:
| Customer Service Expert | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |