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The differences between customer service experts and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a customer service trainer. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service experts and customer service trainers have different pay scales, as shown below.
| Customer Service Expert | Customer Service Trainer | |
| Average salary | $99,957 | $32,452 |
| Salary range | Between $57,000 And $173,000 | Between $25,000 And $40,000 |
| Highest paying City | San Francisco, CA | Tacoma, WA |
| Highest paying state | California | Alaska |
| Best paying company | SAP | Salesforce |
| Best paying industry | - | Telecommunication |
There are a few differences between a customer service expert and a customer service trainer in terms of educational background:
| Customer Service Expert | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and customer service trainers' demographics:
| Customer Service Expert | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |