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Customer service manager jobs in Albany, GA - 203 jobs

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  • Plant Manager

    Peerless Manufacturing 4.4company rating

    Customer service manager job in Shellman, GA

    Compensation Range: $80,000 - $125,000 annually, commensurate with experience. The Plant Manager is responsible for overall performance of the Peerless manufacturing facility (approximately 20 full time employees), with full accountability for safety, quality, delivery, cost, and people. This role owns plant outcomes and leads through the Production Leader, ensuring daily execution aligns with plant priorities, standards, and performance targets. The Plant Manager focuses on leadership, accountability, systems, and continuous improvement while maintaining a strong floor presence and removing obstacles that prevent the Production Leader and production teams from succeeding. This role is not rooted in delegation. The Plant Manager needs to be a self-starter who is capable of taking total ownership of initiatives and seeing them through from concept to completion. Key Responsibilities • Plant Leadership & Accountability Own overall plant performance across safety, quality, delivery, productivity, and cost. Set clear expectations, priorities, and targets for the Production team regarding daily execution, team performance, and adherence to standard work. Review performance metrics regularly and drive corrective action when targets are missed. • Production Management Develop production plans and ensure that they are executed effectively through the Production Leader. Provide direction, support, and escalation assistance for production challenges. Remove constraints related to staffing, materials, equipment, or cross-functional support. Align daily execution with longer-term plant priorities and improvement initiatives. • Safety & Compliance Maintain overall responsibility for plant safety performance and regulatory compliance. Ensure safety expectations are clearly communicated and consistently enforced. Review incidents, near-misses, and corrective actions with the Production Leader. Drive a proactive safety culture through leadership engagement and accountability. • People Leadership & Culture Lead and develop the Production Leader through coaching, feedback, and performance management. Lead workforce planning, hiring, training, and development. Address escalated employee relations, disciplinary, and performance issues. Build and reinforce a culture of accountability, ownership, teamwork, and continuous improvement. • Quality & Continuous Improvement Own plant-level quality performance and customer satisfaction outcomes. Ensure effective corrective and preventive actions for quality issues. Champion continuous improvement initiatives, including lean practices and process standardization. Drive consistency in processes, documentation, and expectations across shifts and teams. • Maintenance, Assets & Infrastructure Direct maintenance team to ensure equipment reliability and up time. Support preventive maintenance programs and long-term asset care. Identify capital needs, layout improvements, and process investments to support growth and efficiency. • Cross-Functional Coordination Serve as the primary plant interface with planning, engineering, purchasing, and leadership. Communicate plant performance, risks, and resource needs clearly and proactively. Support new product introductions, engineering changes, and process transitions at the plant level. • Required: 7+ years of experience in manufacturing or fabrication environments. Prior experience leading leaders (e.g., supervisors, production leaders, or managers). Strong understanding of shop floor operations, safety standards, and quality systems. Demonstrated ability to drive accountability through others rather than direct task ownership. Excellent communication, organization, and problem-solving skills. Willingness to be highly visible and engaged on the production floor. Familiarity with ERP systems and production reporting. Lean manufacturing or continuous improvement experience. Exposure to labor planning, cost control, and operational budgeting.
    $80k-125k yearly 3d ago
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  • Head of Customer Value

    Nando's Uk

    Customer service manager job in Putney, GA

    Salary up to: Competitive Nando's is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers. Overall Purpose of the role We are seeking a dynamic and strategic Head of Customer Value to shape the future of our loyalty and CRM programmes, promotional approach and gift card portfolio. Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accountable for growing customer lifetime value, the Head of Customer Value will devise strategies to increase customer acquisition, engagement and retention. NB: At Nando's we do everything through the lens of brand love - and so this role is not simply one of single-track commercial delivery. Moving brand metrics like Brand Love and Positive Buzz are critical to success, and so the successful candidate will be able to balance day-to-day commercial delivery with the brand vision to build love over the longer term. A day in the life... Customer Value model * Own the establishment and development of our customer value model. * Work closely with our Data, Insight and Analytics colleagues to improve our ability to understand and monitor customer movements. * Develop and implement a plan to continuously improve the sophistication of our ability to manage customer value. * Communicate customer movements and opportunities to the leadership team. * Context: We have four million active loyalty customers and an emailable base of six million customers, as well as approx. two million Nando's accounts which are not signed into loyalty. CRM & Customer Engagement * Lead the development of customer cohort strategies, highlighting growth opportunities and devising strategies to fulfil them through loyalty, CRM and promotions. * Accountable for the creation and optimisation of CRM plans to enhance customer acquisition, retention, reactivation and overall lifetime value - encouraging valuable behaviours across all our routes to market (eat-in, collect/take-away, delivery and grocery). * Partner with data and analytics teams to devise a plan to build up what we know about our customers, and leverage insights for targeted campaigns and improved customer journeys. * Manage customer segmentation, lifecycle campaigns, and personalised communications across digital channels (currently email and push). * Lead our automation agenda - designing and delivering a programme of ever-improving automated journeys. * Develop our direct-to-customer communications capabilities further, to include other channels, e.g WhatsApp. Loyalty Programme * Set the strategy for evolving our loyalty programme, developing innovative concepts which delight our customers, strengthen relationships and increase LTV. * Use strong commercial acumen to assess the impact of activity, monitor programme performance, track KPIs, and continuously refine benefits and rewards to maximise engagement with the programme and grow overall brand love. * Collaborate across the customer team to deliver loyalty initiatives as part of the overall Customer Plan. * Collaborate with Tech to prioritise and deliver the features and customers experiences we seek. * Collaborate with Restaurant Operations teams to ensure seamless execution of loyalty activity in our restaurants. * Connect with colleagues in other key Nando's markets (South Africa, USA, Australia) to share best practice and advise on the development of their loyalty propositions. Promotion Strategy * Lead the end-to-end promotion strategy, including exploring partnerships to support new customer acquisition, planning, stakeholder engagement, execution, and post-campaign analysis. * Balance commercial objectives with customer-centric offers to drive incremental sales and profitability. * We are not a heavily promotional brand, and so it is imperative that this role ensures that promotional activity remains aligned with our brand positioning and delivers measurable ROI. We're looking to deliver a small number of promotions which support our strategic goals and long term brand health. Gift Cards * Develop and manage the gift card portfolio, including physical and digital formats. * Keep the business healthy, driving customer acquisition and incremental visits - rather than investing heavily in marketing campaigns. More commercial common sense maintenance, than material business growth. * Oversee operational processes to ensure smooth issuance, redemption, and reporting. Hot skills required... * 8-10 years of proven experience in Proposition Development, Customer Value Management, CRM, Loyalty, or Marketing Strategy roles. * Innovative and proactive in seeking opportunities. * Strong understanding of customer lifecycle management, segmentation, and personalisation. * Analytical mindset with ability to interpret data and translate insights into actionable strategies. * Excellent leadership, communication, and stakeholder management skills. * Experience with CRM platforms, loyalty management systems, and digital marketing tools. * Commercial acumen with a track record of delivering measurable business results. * Appreciation of Brand. Ability to balance brand love with commercial outcome, the long with the short term. * To actively demonstrate and encourage the Nando's values of Pride, Passion, Courage, Integrity and Family spirit in all that you do With a side of.... * Managing material budgets * Strong, all-round experience of creating commercially accountable marketing strategies and plans * Proven track record of building successful cross-functional relationships to drive business impact * Stakeholder management and partnering - working with people from all disciplines at all levels, to bring out the best in all * Experience of growing and developing people to create a high-performing team. Inspires and influences those around them. Demonstrates and encourages a high learning culture within their team, and can progress the careers of others * Owning a marketing campaign programme and being accountable for driving growth * Devising effective, impactful plans, combining creative flair with a strong aptitude for numbers and comfort with audience insights and data * Demonstrating results and making evidence-based decisions * Setting stretching targets and measuring performance. Extra Hot Benefits... * Company bonus * 25 days holiday + bank holidays * Free Nando's when you're working (and 40% discount when you're not) * Annual team trips, AKA a free holiday * Reward membership scheme and access to great discounts * Four-week sabbatical every five years you've been with us * Private healthcare This is a hybrid role based in our Central Support offices in Putney 3+ days a week.
    $135k-195k yearly est. Auto-Apply 5d ago
  • Customer Service Manager

    All Ways Caring Homecare

    Customer service manager job in Leesburg, GA

    Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills
    $32k-57k yearly est. 8d ago
  • Lead Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer service manager job in Leesburg, GA

    Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions * Leading a team of employees * Entry level employee supervision Great if you have: * Retail and customer service experience * Entry level management experience * Sales associate or cashiering experience * High School Diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! Physical Requirements: * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $22k-26k yearly est. 37d ago
  • Customer Service Manager

    Brightspring Health Services

    Customer service manager job in Leesburg, GA

    Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $18.15 / Hour
    $18.2 hourly Auto-Apply 12d ago
  • FT Manager Customer Service (H)

    Ahold Delhaize

    Customer service manager job in Americus, GA

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. DUTIES AND RESPONSIBILITIES • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience • Greet each customer and uses his or her name whenever possible • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together • Check the bottom of every cart and under all baby seats for items before completing an order • Follow correct bagging procedures for the correct use of bags by type • Scan customers' order and handles the payment transaction, per standard practice • Avoid personal conversations with other associates when customers are present • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers • Follow procedures for refunds and error correction • Make every attempt to maintain accurate cash control • Follow procedures and performs overrides • Identify customers needing assistance and offers to take the customer's order to their car • Maintain alertness and calls for assistance when needed to service customers per service standards • Check prices quickly and accurately • Is courteous and helpful to other associates • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice • Ensure work station and front end area of the store has a neat and clean presentation • Report any register malfunction to the Customer Service Manager or MOD • Ensure the MVP savings center KIOSK is filled with paper and properly working • Adhere to all company guidelines, policies and standard practices • Observe and correct all unsafe conditions that could cause associate or customer accidents • Notify QA of any cleaning issues or maintenance required on front end • Successfully complete computer based training (CBT) and training aid courses • Perform all other duties as assigned QUALIFICATIONS • High school graduate or equivalent preferred • Effective communication and customer service skills • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to perform the technical requirements of cashier and service center • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonable accommodations PHYSICAL REQUIREMENTS • Ability to use computers and other communication systems required to perform job functions • Perform repetitive hand and arm motions • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion • Pull or push up to 75 lbs. on occasion • Stand 100% of the time, frequently walking short distances • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level • Meet established volume activity standards for the position • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time • Have sufficient visual ability to check ID cards, checks, invoices and other written documents • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
    $32k-57k yearly est. 60d+ ago
  • Part time customer experance manager

    Michaels Stores 4.3company rating

    Customer service manager job in Albany, GA

    Store - ALBANY, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $32k-56k yearly est. Auto-Apply 59d ago
  • Industrial Client Service Leader - Data Centers

    CDM Smith 4.8company rating

    Customer service manager job in Tifton, GA

    *** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector. The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major data center clients in the U.S. - Developing and maintaining high value relationships with data center clients. - Leading winning proposal efforts. - Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects. - Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery. - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith. \#LI-TJ1 **Job Title:** Industrial Client Service Leader - Data Centers **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. - Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors. - Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience - Excellent interpersonal and communication skills. - Established relationships with decision-makers in the data center industry. -A proven track record of selling mission-critical and hyperscale data center projects. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $69k-90k yearly est. 42d ago
  • Environmental Services / Custodial Operations Manager 1

    Sodexo Operations LLC 4.5company rating

    Customer service manager job in Albany, GA

    Sodexo is seeking an Environmental/Custodial Operations Manager for a Consumer Goods Manufacturing client in Albany, GA. This position supports this progressive organization by providing leadership for our environmental teams in the delivery of safe, sanitary and innovative services to our employees and visitors. You will manage a team of 18-20 and be a part of the Sodexo's management team. This is a day shift role; however, this manager should have the flexibility of working some weekends, evenings, and holidays if needed. This facility is approximately 4 million square ft. of GMP/FDA regulated cleanable space. This position is onsite, located in Albany, GA. We are offering relocation assistance! Incentives Relocating? We've Got You Covered - Ask about our relocation benefits! What You'll Do Plans, organizes, coordinates, and oversees day-to-day custodial, landscaping, pest control and groundskeeping activities Supervises the performance of all custodial and grounds personnel; evaluates performance after consulting with the principals; assigns and reviews work Develops and prepares work schedules; prioritizes and coordinates duties and assignments of operations crews; assures effective workflow and facilitates operations; adjusts work schedules as necessary Reviews and revises work methods and procedures to assure efficiency, cost-effectiveness, and compliance with established regulations, policies, and standards Reviews custodial and ground reports and work orders to determine materials, labor, and time requirements Coordinates and implements all Safety programs and procedures related to buildings, grounds, and custodial operations Responds to after-hours emergency security calls in absence of available site personnel What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Proficient computer skills including MS Excel, MS PowerPoint, MS Outlook, MAXIMO, and SAP Management experience in hands-on operational roles within an industrial, production or manufacturing environment preferred Ability to promote good working relationships with management team, frontline team members, and the client Ability to manage complex, multi-discipline projects Someone who has experience Lean manufacturing is a plus Proven safety record that has creative ways to enhance and improve the safety culture Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experience
    $43k-60k yearly est. Auto-Apply 1d ago
  • Service Supervisor

    Weisiger Group

    Customer service manager job in Albany, GA

    Find Your Career With LiftOne We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary The Service Supervisor is responsible for coordinating customer service activities and has responsibility of all activities in the shop and the field and must have a strong desire to lead and grow technicians. LiftOne invests in our employee's through on-going training and development to enhance skills and performance. Excellence in this challenging and rewarding position could create advancement into other leadership roles in the organization. Essential Functions Operational Excellence * Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work * Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability * Moderate technician team meetings and escalate roadblocks or hurdles to the service manager or central support resources * Visit with customers, support techs, and follow up on quality in the field on occasion Service Management * Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices * Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized * Dispatch and manage all work orders and cross-level work between resources * Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels * Manage the preventative maintenance program to achieve the company standards of completion Team Leadership * Aggregate and escalate the voice of the technician to ensure we are removing roadblocks for our key customer service touchpoints * Conduct performance appraisals, training and development activities for technicians (e.g. promotions, salary increases, terminations, disciplinary actions, etc.) * Assist in determining technician staffing levels and technician career development Other duties as assigned. Supervisory Responsibilities This job has supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and/or Experience * Bachelor's degree from a four-year college or university preferred; in addition to two - four years' related experience and/or training; or equivalent combination of education and experience. * Proven leadership experience with a strong track record of results * Excellent verbal and written communications skills * Ability to solve practical problems and deal with a variety of concrete variables * Strong listening and presentation skills * Experience with material handling or other service-oriented industries preferred * Experience with lean operating systems and continuous improvement preferred Computer Skills Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint). Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax. Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #LiftOne
    $32k-53k yearly est. Auto-Apply 23d ago
  • Service Manager

    Buffalo Wild Wings 4.3company rating

    Customer service manager job in Tifton, GA

    In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed effectively. In other words, you will be key in creating legendary experiences for guests. HOME OF THE GREATEST OF ALL TIMES Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office. Weekly Pay Bonus Program* Free Shift Meals & Meal Discounts* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests YOU GOT THIS Preferably, you have 2 years of restaurant or bar management experience. You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations. You have a passion for training and developing your team. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements.
    $47k-66k yearly est. Auto-Apply 20d ago
  • Service Manager

    Star Sanitation

    Customer service manager job in Pelham, GA

    SUMMARY: The Service Manager uses independent judgment to oversee all aspects of service technicians at the assigned Pacific Ag Rentals branch. This individual will provide leadership in motivating, managing, and evaluating the service technicians team members. This individual will develop and implement the service operations plan and maintain a customer relationship process in an effort to achieve lasting brand and store loyalty. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Operations: Demonstrate leadership in all aspects of the store. Responsible for the installations and repairs for customer owned and PAR owned vehicles. Ensure customer satisfaction. Work with the service team to know the customer's current and future expectations and work with all branch departments to resolve customer concerns. Manage the scheduling of all service work and assignments, including design, material availability, and dispatching equipment. Ensure repair work orders are charged out in a timely, profitable manner. Manage inventory and assets. Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members. Foster a great place to work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long-term relationships with customers. Effectively recommend hiring, termination, promotions, and disciplinary actions based on performance evaluations, business needs, and compliance with company policies. Oversee employee performance evaluations, goal setting, and coaching to drive development. Address performance issues and recommend disciplinary actions, including terminations, subject to final approval by the Branch Manager and/or HR. Ensure adherence to workplace policies and compliance with state and federal employment laws. Maintain a safe and productive work environment, implementing necessary training and compliance measures. Collaborate with senior management on staffing strategies, succession planning, and process improvements Customer Service: Monitors fulfillment of repair orders to ensure a high level of customer satisfaction. Assures that the PAR and Star rentals are serviced or replaced quickly in the event of a breakdown or other problem Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site. Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes. Work in conjunction with the Branch and District Managers, responsible for follow up and expediting of repair orders. Accountable for timely follow up on each sale to ensure customer satisfaction. Coordinate and/or communicate with customers and applicable departments to ensure timely delivery and pick up of equipment as needed. General Requirements: Working knowledge of agricultural and construction equipment systems, with general mechanical aptitude and familiarity with service practices, repair processes, tools, and materials used to support technicians and customers. Establishes and maintains effective channels of communications with management, coworkers, vendors and all other business contacts. Ensures the use of equipment and materials in a safe and acceptable manner, following established safety procedures, using appropriate safeguards, and observing common sense rules of safety in all on the job activities. Conducts self in a manner reflecting credit on PAR and STAR and encourages others to do the same. Is organized, independent and self-motivated, enthusiastic, dependable, detail oriented, flexible in scheduling and prioritization, and driven by excellence. Directs tasks in accordance with changing deadlines and priorities to ensure positive outcomes. Demonstrates proficient written and verbal communication skills, including accurate grammar and business correspondence. Required to maintain a valid Class C driver's license and a good driving record (if authorized to drive by Safety Manager). Must be eligible to be added to company insurance. A good sense of humor and belief in working as a cohesive team. Qualifications Education and/or Experience: At least 5 years of supervisory/management experience in a similar work environment with a proven track record of effective decision making and excellent people management skills. Solid understanding of local market conditions. Knowledge of resale values of particular machinery a plus. Industry and/or heavy equipment retail sales experience. Excellent customer service skills. Excellent leadership, communication, and problem-solving skills. Computer Skills: Must be computer literate in Microsoft Office Suite. Language Skills: Ability to respond to basic inquiries and present information effectively to customers, coworkers, and management verbally and in writing. Mathematical Skills: Ability to apply math concepts to practical situations. Reasoning Ability: Ability to define problems, establish facts, and draw valid conclusions. WORKING CONDITIONS: Working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. ENVIRONMENT: Work time is split between the office, shop and yard in a variety of weather. Regular time is spent on the computer and phone. Noise level in the work environment is usually moderate. PHYSICAL DEMANDS: Occasionally: Drive, sit, bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100 lbs. MACHINES, TOOL AND EQUIPMENT: Seldom (1-5%): ___________________________ Occasionally (6-33%): Use of machines, tools, equipment. Frequently (34-66%): ______________________ Continuously (67-100%): Use of computer, telephone, truck. TRAVEL: This job requires routine travel within close proximity of regular assigned work locations.
    $47k-81k yearly est. 1d ago
  • Interim Service Manager

    Flint Equipment Co 3.8company rating

    Customer service manager job in Americus, GA

    Flint Equipment Company is a leading John Deere equipment dealer of the southeastern United States. Flint Equipment has 8 locations operating throughout Georgia. Flint is committed to providing customers with unparalleled equipment service and solutions. We have an opening for an Interim Service Manager in Americus, GA. This position will manage service operations within the dealership to maximize return on investment by optimizing service department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Position Specifics: Department: Service Reports to: Branch Manager or District Manager Supervises: Service Admin/Writers, Service Technicians & Staff Jos Status: Exempt Essential Functions: Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing and employee development activities for employees reporting to this position Experience, Education, Skills and Knowledge: 3+ years' experience in Service Department operations Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Ability to work extended hours and weekends Excellent customer service skills High School Diploma or equivalent experience Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $47k-72k yearly est. Auto-Apply 9d ago
  • Center Manager 8532

    Fullspeed Automotive

    Customer service manager job in Albany, GA

    Summary/Objective: The Center Manager is responsible for overseeing a FullSpeed Automotive facility to ensure it delivers the highest operational standards and excellent customer experiences. The Center Manager creates an environment ensuring customer service expectations are met, drives accountability, sales goals, controlling costs, and managing profitability. They also ensure that the Center team members are trained and technically proficient, while maintaining workplace safety, maintenance standards and assistance in building a culture of teamwork and customer service. Duties and Responsibilities * Preferably 1-2 years in Automotive Retail Management and 2-3 years managing people. * Engage customers by building relationships that make them feel like guests in our location. * Attract and manage local fleet businesses, while taking care of our local customers. * Meet or exceed sales goals daily by completing accurate vehicle health checks and using FSA tool systems provided for every customer. * Ability to complete computerized work schedules, performance plans, opening and closing procedures with ease. * Control shop costs including parts/equipment, operational expenses, and labor. * Build and lead a team of engaged, service-oriented techs and mechanics, including hiring the right people and fostering a service-driven environment. * Oversee daily operations, service bay organization, store readiness and inventory management. * Acts a go getter- deliver results but always wanting to do more for the customer and your team. * Proficient in technology and capable of using our computer systems. * Pit Crew Certified (internal candidates) * Results-driven using strong business acumen skills and understanding of the basics of P&L management. Strong logical and business acumen skill set and mathematical common sense. * Ability to deliver exceptional customer experience with honesty, humility and integrity. * Having an Owner Mentality while running your store and caring for your teammates and guests you focus on the overall outcome with understanding that this is a hands-on job. * Ability to adapt to the constantly changing demands of the automotive service industry, flexibility to meet the customers' needs. * Maintains a continuous strong store presence, including weekends, non-traditional workday hours. This requires a lot of time on your feet, with bending or leaning over in many angles several times a day. * Implement and maintain safety protocols to ensure a secure and hazard-free workplace, including compliance with OSHA standards and conducting regular safety training and inspections. Safety is not just a priority; it is a part of our foundational success. * Monitor and enforce security measures to protect company assets, customer vehicles, and the overall facility. * Ensure company safety, environmental, and employment standards in accordance with local and national governance. Why join us? * Medical, Dental and Vision Insurance * Short-Term Disability * Long-Term Disability * Employer Paid Life Insurance * Paid time off * 401(k) (with employer match) * Bonus Plan * Employee Discount Program * Growth Opportunities * Disclaimer: The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an comprehensive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. FullSpeed Automotive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
    $48k-87k yearly est. 47d ago
  • Area Manager

    Dunkin 4.3company rating

    Customer service manager job in Albany, GA

    AMERICA RUNS ON DUNKIN/BASKIN, COME RUN WITH US DUNKIN'S MISSION: OPTIMISM REFILL YOU ARE ALREADY AWESOME, COME BECOME AWESOME(ER) AS A MULTI-UNIT MANAGER @ DUNKIN/BASKIN Multi-Unit Managers are responsible for delivering AWESOME guest experiences. DID I MENTION AWESOME, as a valued Multi-Unit Manager you will be responsible for making guests SMILE. How AWESOME is that? Before we get into all the boring details did you know that you'll be part of an energized team that is dedicated to keeping America running? That is no easy task, we know that Happy Team Members = Happy Guests. We Offer Schedule Flexibility, Paid Time Off, Bonuses, Healthcare, Discounts, Training & Development Opportunities, Tuition Assistance (Through SNHU), Community Involvement Opportunities and a whole lot of FUN!!! We are looking for passionate, results-driven leaders to oversee our stores. We are a rapidly growing company that have a proven track record for success. We take pride in our work, company values, and our people. We are looking for the best of the best to run our stores! Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential. We offer a competitive base salary and attractive bonus plan (IF YOU ARE A PEOPLE PERSON, THAT CHERISHES THE SUCCESS OF OTHERS THIS IS YOUR TICKET) Summary: A Multi-Unit manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin/Baskin standards, franchisee standards and in compliance with all local regulations. Team Environment: * Hire, train and develop their employees * Communicate job expectations to their employees * Plan, monitor, appraise and review their employees job performance * Provide coaching and feedback; disciplines when appropriate Operational Standards * Create and maintain a guest first culture in the restaurant * Ensure all shifts are appropriately staffed to achieve guest service goals * Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws * Ensure Brand standards and systems are executed * Prepare and complete action plans; implement production, productivity, quality and guest service standards * Complete audits and implement plans to drive system improvements Profitability * Control costs to help maximize profitability * Execute all in-restaurant marketing promotions in a timely manner * Execute new product roll-outs including team training, marketing and sampling * Set Sales goals and track results Skills/Qualifications * Fluent in English * Math and financial management * Restaurant, retail, or supervisory experience * At least 18 years of age * High School diploma, or equivalent WOW.... THAT IS A LOT TO COVER! BUT I KNOW YOU LOVE TO COME TO DUNKIN - IMAGINE WORKING HERE! SEE YOU ON THE OTHER SIDE. Additional Info: Minimum Age 18+ years old You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. This Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC, respectively. You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license. The Baskin-Robbins trademarks, logos and designs are trademarks of BR IP Holder, LLC. Used under license. *
    $53k-76k yearly est. 7d ago
  • Plant Manager 1

    Cornerstone Building Brands

    Customer service manager job in Tifton, GA

    Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands' broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com . Job Description As Plant Manager I at Cornerstone, you will be responsible for overseeing manufacturing sites, driving improvements, and ensuring performance aligns with safety, quality, delivery, and cost expectations. They lead cross-functional strategies, manage structured changes, and balance long-term vision with immediate actions. Effective Plant Managers prioritize safety, build trust, and communicate effectively with senior leaders. Responsibilities: Set a consistent expectation for respectful and inclusive relationships among supervisors, peers, and employees. Create work environments that positively impact on our physical and mental well-being, emphasizing attention to detail in both output quality and daily routines. Develop site strategies for COGS (Cost of Goods Sold) while effectively managing growth and/or expansion. Achieve year-to-year cost savings by optimizing direct labor and overhead expenses. Oversee and ensure the successful implementation of new products or pilot projects. Prioritize the safety and security of employees and company assets. Identify and address immediate safety concerns. Create schedules that balance production efficiency, supply delivery, and employee well-being while strategically using overtime as needed. Ensure compliance with quality standards (QA Index and Right First Time). Drive TQM activities within the sites. Invest time in reinforcing the manufacturing excellence roadmap. Hold oneself and others accountable for performance and leadership commitments. Implement ways of working that promote lean thinking and employee engagement. Focus on process improvement rather than individual blame. Drive efforts to simplify processes within the site; prioritize changes that impact operational cost. Assist in establishing project teams for new equipment, clearly define a Commissioning/Qualification/Verification (CQV) process approach. Invest effort in talent development, aligning training with future business needs; focus on mindsets and skillsets crucial for our business Provide tactical guidance to all operations groups. Develop and train leadership and technical teams. Use qualitative and quantitative methods to forecast labor demand and mix. Foster a culture aligned with our mission, values, and success model. Actively participate in the community, raise awareness about manufacturing industry opportunities, nurture future manufacturing talent, enhance the company's reputation, and give back. Develop approaches to improve culture based on employee engagement survey data. Implement solutions that drive a high-performance culture. Lead and participate in cross-functional projects and business initiatives. Perform other duties as required. Qualifications Preferred bachelor's degree in engineering or business, alternatively, 10 years of relevant professional experience. Minimum 7 years in manufacturing (packaging, process engineering, warehousing, and assembly). Minimum of 4 years in people management role. Proven track record of applying lean tools and processes for sustained improvement. Experience leading teams through formal management systems. Experience participating on cross-functional teams, driving decision-making, and overseeing operational and financial metrics. Strong understanding of manufacturing supply chain functions (planning, logistics, quality, materials management, inventory control). Requires minimal travel (10%). Proficient in Microsoft Office products; familiarity with AutoCAD and statistical packages preferred. Additional Information Site Address: 3365 US Highway 41 South, Tifton, GA 31794 Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . The US base salary range for this full-time position is $100,000 - $125,000 + 10% Bonus. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment. All your information will be kept confidential according to EEO guidelines. Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here . You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here . If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at ************ or [email protected] . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at ************ or [email protected] . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
    $78k-118k yearly est. 3h ago
  • Branch Service Supervisor or Senior - NW Albany

    Synovus Financial Corp 4.7company rating

    Customer service manager job in Albany, GA

    Supervises and coordinates the day-to-day activities of the Personal Banker line for one or more bank branches. Manages Personal Banker schedules and branch schedules ensuring continuous coverage of PB functions established schedules for their direct reports. Ensures Personal Banker compliance with bank policies, procedures, regulations and operational guidelines. Works closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services. Leads the Personal Banker line in cross-selling, referrals and new business efforts in support of branch referral goals. Has a dotted-line reporting relationship to the Regional Operations Manager and accountable for proper compliance with branch operations. May serve as a mentor to less experienced Branch Operations Supervisors, supervise float team members, or manage special projects as requested. Serves as back-up to Relationship Banker as needed. Note: In Nexus/Novus branches, this position does not directly supervise Personal Bankers but will provide operational oversight to team members and work closely with the Retail Market Manager on leadership of the team. Job Duties and Responsibilities * Supervises and organizes daily operations of the Transaction line, manages zone scheduling, and oversees staffing to maintain adequate coverage for Personal Bankers and branch activities. Additionally, the position entails serving as a resource for Personal Bankers, offering guidance on intricate transactions, and reviewing/approving overrides when necessary. * Supports Personal Bankers in creating positive customer interactions through proactive greetings and outstanding personalized service, while ensuring accurate and efficient execution of customer transactions. * Responsible for lobby leadership by offering essential coaching, and facilitating seamless customer transfers are key components that embody, uphold, and take ownership of the Branch Transformation expectations. These actions ensure optimal service delivery and create a warm and welcoming environment for our customers. * Oversees team member coaching, development, and performance while effectively communicating updates on bank policies, procedures, and products. Ensures Personal Bankers receive proper training, adhere to compliance standards, and possess a thorough understanding of bank regulations, policies, products and services. * Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Completes compliance and other assigned training on time. * Remains up-to-date, and ensures Personal Bankers remain up-to-date, regarding branch security policies and procedures. Assists with branch open and close procedures. Maintains alarm codes, alarm function, cameras, cash controls and other open and close activities. * Supervises and educates team members on conducting the quarterly Branch Management Operations checklist, ensuring thorough discussion, review, and completion in alignment with policies, procedures, and standards. Addresses areas that need improvement with individual or through a branch action plan. Works closely with branch and operations management to ensure the branch operational integrity. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and referral activities. * Assists customers with inquiries and provides issue resolution in a professional and composed manner. Escalates issues to branch management as required. Ensures each customer is thanked for their business and is treated as a valued Synovus customer. * Listens carefully to customers to understand their financial priorities, promoting the bank's products and services and referring customers to bank partners in support of individual and branch referral goals. Serves as Relationship Banker as needed. * Drives referral performance on the Personal Banker line ensuring Personal Bankers achieve performance and referral goals. Models sales activity for Personal Bankers by consistently meeting or exceeding referral goals. Tracks all referral activity using the Sales Management system. * Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Champions products as assigned and shares specific product information and sales tips. Performs proactive outreach to customers and prospects during sales campaigns and promotions. * Maintains established levels of cash in the vault and determines items that need to be ordered and/or shipped. Supplies and verifies cash to and from customers, Personal Bankers, and other branches. Prepares, verifies and ships coin and currency to corporate customers and the Federal Reserve Bank. Maintains daily log of shipments to and from the branches and prepares monthly currency transactions report. * Serves as the Personal Banker Insight Branch Administrator including updating user profiles, assigning authority, and performing other Personal Banker Insight Administration tasks as required. * Serves as branch leader regarding customer satisfaction surveys. Monitors branch trend reporting and partners with other branch leadership to address service concerns resulting from these trends. * Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Effectively communicates with leadership and coworkers to promote a positive and collaborative team environment. * Leads branch team in absence of Retail Market Manager or Lead Relationship Banker. * Proactively engages with the Regional Operations Manager. Communicates operational policy/procedure changes or reminders through in person meetings or emails. Accountable for implementation of operational procedures and branch tasks. * Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area. * Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters. * Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Minimum Education: * High school diploma or equivalent. Minimum Experience: * Two (2) years of Personal Banker experience; * OR One (1) year of experience as a Personal Banker Supervisor or as a Branch Manager with Personal Banker duties; * OR Two (2) years of supervisory experience that includes one year of Personal Banker experience; * OR a Bachelor's degree and one (1) year of Personal Banker experience. Required Knowledge, Skills, & Abilities: * Knowledge of bank branch operational functions, systems, policies and procedures * Understanding and knowledge of bank compliance rules and regulations * Strong interpersonal and customer service skills with ability to quickly establish rapport with customers * Strong listening skills and a positive communicator * Account reconciliation skills * Careful attention to detail with ability to manage time and multi-task * Proficiency using Microsoft Office software products. Preferred Knowledge, Skills, & Abilities: * Bachelor's degree #LI-DG1 #LI-Oniste
    $59k-85k yearly est. 60d+ ago
  • Area Manager

    Performance Food Group 4.6company rating

    Customer service manager job in Albany, GA

    We Deliver the Goods: * Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more * Growth opportunities performing essential work to support America's food distribution system * Safe and inclusive working environment, including culture of rewards, recognition, and respect Job Summary: Responsible for the development of independent account business, with emphasis on overall profitability through both new sales and account penetration. Promote and sell company branded products and meet brand sales objectives. May also supports customer service activities for regional and/or national chain customers, thereby increasing visibility of the company in the marketplace and maximizing market share. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company Job Responsibilities: * Generates additional business through analyzing sales territory and individual customers; samples products with existing and potential customers; plans general sales strategy including time and territory management; plans sales approach with individual customers; and conducts effective sales presentations. * Grows sales and profit margins on an ongoing basis to meet established sales and margin goals. * Sets up new customer accounts by determining pricing; works with Credit Department for initial authorization; other center personnel for scheduling order-taking, deliveries, etc. Performs initial follow-up work with customer ensuring delivery and product satisfaction. * Ensures customer satisfaction by providing an exemplary level of service by working closely with other center personnel to coordinate efforts to prevent and resolve customer problems. May be personally responsible for making deliveries in emergency situations. * Builds additional business with current customers through product penetration in order to maximize profitability of individual accounts. * Minimizes accounts receivable problems by monitoring accounts for compliance with credit terms and follows up on any problems. * Maintains awareness of pricing trends within sales territory, particularly on market driven / commodity products, to ensure competitive pricing. * Position is for both Albany and Tifton, GA Sales Territory. * Performs other related duties as assigned. EEO Statement Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement. Required Qualifications High School Diploma/GED or Equivalent 6-12 months sales/marketing and/or restaurant experience Valid Drivers License Preferred Qualifications Bachelors Degree Business Management, Sales/Marketing, or related area 1-2 years foodservice sales/marketing and/or restaurant experience
    $45k-68k yearly est. 12d ago
  • Center Manager 8532

    Grease Monkey International 4.0company rating

    Customer service manager job in Albany, GA

    Summary/Objective: The Center Manager is responsible for overseeing a FullSpeed Automotive facility to ensure it delivers the highest operational standards and excellent customer experiences. The Center Manager creates an environment ensuring customer service expectations are met, drives accountability, sales goals, controlling costs, and managing profitability. They also ensure that the Center team members are trained and technically proficient, while maintaining workplace safety, maintenance standards and assistance in building a culture of teamwork and customer service. Duties and Responsibilities Preferably 1-2 years in Automotive Retail Management and 2-3 years managing people. Engage customers by building relationships that make them feel like guests in our location. Attract and manage local fleet businesses, while taking care of our local customers. Meet or exceed sales goals daily by completing accurate vehicle health checks and using FSA tool systems provided for every customer. Ability to complete computerized work schedules, performance plans, opening and closing procedures with ease. Control shop costs including parts/equipment, operational expenses, and labor. Build and lead a team of engaged, service-oriented techs and mechanics, including hiring the right people and fostering a service-driven environment. Oversee daily operations, service bay organization, store readiness and inventory management. Acts a go getter- deliver results but always wanting to do more for the customer and your team. Proficient in technology and capable of using our computer systems. Pit Crew Certified (internal candidates) Results-driven using strong business acumen skills and understanding of the basics of P&L management. Strong logical and business acumen skill set and mathematical common sense. Ability to deliver exceptional customer experience with honesty, humility and integrity. Having an Owner Mentality while running your store and caring for your teammates and guests you focus on the overall outcome with understanding that this is a hands-on job. Ability to adapt to the constantly changing demands of the automotive service industry, flexibility to meet the customers' needs. Maintains a continuous strong store presence, including weekends, non-traditional workday hours. This requires a lot of time on your feet, with bending or leaning over in many angles several times a day. Implement and maintain safety protocols to ensure a secure and hazard-free workplace, including compliance with OSHA standards and conducting regular safety training and inspections. Safety is not just a priority; it is a part of our foundational success. Monitor and enforce security measures to protect company assets, customer vehicles, and the overall facility. Ensure company safety, environmental, and employment standards in accordance with local and national governance. Why join us? Medical, Dental and Vision Insurance Short-Term Disability Long-Term Disability Employer Paid Life Insurance Paid time off 401(k) (with employer match) Bonus Plan Employee Discount Program Growth Opportunities Disclaimer: The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an comprehensive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. FullSpeed Automotive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law. Qualifications Job Qualifications Driver's License Successful results of a background check Must be able to lift over 40(forty) pounds on a regular basis Must be able to bend over, reach up or down and stand for many hours at a time. State inspector or emissions certifications for your State is a plus. Ability to work mechanical jobs as assigned is highly preferred.
    $35k-58k yearly est. 13d ago
  • General Manager

    Voda Cleaning & Restoration

    Customer service manager job in Leesburg, GA

    Benefits: Bonus based on performance Company parties Competitive salary Health insurance Opportunity for advancement Paid time off Training & development /Purpose Offer guidance and foresight to the organization by aiding the senior management team in crafting both the long-term strategic blueprint and annual plans for the company. Promote the prompt and profitable delivery of all services, consistently surpassing company standards for quality and customer satisfaction. Uphold market leadership by fostering staff development and perpetually enhancing business processes. Guarantee the efficient management of staffing, training, documentation, inventory, equipment purchases, maintenance, record keeping, housekeeping, and employee relations Primary Responsibilities · Ensure accomplishment of the objectives as stated in the strategic plan through effective implementation and ongoing refinement of the Plan. · Exceed company targets for Sales, COGS, Direct Labor, Net Profit, liquidity, cash flow, quality ratings, and customer satisfaction. · Research and prepare analysis documents and proposals as needed to address market trends and assist the company in meeting its long-term goals. · Develop profitable relationships with customers that bring value to both parties. · Foster a team-oriented atmosphere consistent with the Vision, Mission, and Core Values of the company. · Provide vision, leadership, and discipline regarding long-range fiscal planning and overall financial health of the company to ensure its continuity and solvency. · Provide recommendations regarding the effective use of long and short-term debt including refinancing and purchasing. · Oversee the development of compensation and employee benefit policies to attract and retain highly competent personnel at all levels of the company. · Ensure employment compliance with all Federal, State, and Local regulatory agencies. · Ensure the continued growth of the company by developing existing people, and assisting in recruiting and selection of new, talented people into positions of leadership within the organization. · Maintain market leadership through consistent implementation of state-of-the-art technology pertaining to delivery of the company's services and marketing to new clients and markets and focus on continuous process improvement across all departments. · Negotiate and establish contracts beneficial to the overall success of the company while being sensitive to strategic relationships with company suppliers and partners. · Work with the Operations Manager to maintain production capacity through adequate staffing, equipping, and supplying of operations. · Achieve the highest degree of consistency in the implementation of company operating systems working with the Operations Manager. · Build and maintain constructive relationships with professional advisors as accountant, attorney, banker, insurance agent, consultant, and other business constituencies. Secondary Responsibilities • Provide expert recommendations concerning investment and cash strategies. • Ensure the timely and accurate filing of all Federal, State, and Local taxes, adhering to mandated guidelines. • Maintain the integrity of company vendor and customer files, including documents, analytical information, and communication notations as required. • Collaborate with the Sales/Marketing Manager to oversee the development, production, and distribution of sales, marketing, and publicity material. • Supervise the preparation of the annual report, summarizing progress on short and long-range plans. • Direct the preparation of the annual budget and conduct regular evaluations of variance reports. • Engage in active participation within trade associations, community events, charitable initiatives, and other organizations. Decision Making Authorities • Establishing the long-term and short-term direction for the company. • Development of the Strategic Plan. • Purchases within the budget established in the Strategic Plan. • Negotiating and establishing contracts. • Establish compensation schedules and bonus programs. • All issues and actions related to company policy. Working Relationships and Scope • Maintain frequent communication with owner(s) and CEO to discuss company performance and strategic matters. • Facilitate clear and effective communication between Operations, Sales, and Marketing departments to ensure alignment of company capabilities and capacity with marketing and sales strategies for target markets. • Cultivate strong working relationships with relevant contacts in the insurance industry, trade associations, training providers, suppliers, and the community. Performance Skillsets • Integrity o Ironclad - Does not cut corners. Puts the interests of the business above self. Earns trust of co-workers. Intellectually honest, doesn't play games. • Oral Communication o The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small groups, and in public speaking contexts. Adaptable and able to think on his/her feet. Demonstrates a command of the language. Easily articulates ideas and standards. • Written Communication o Writes clear, precise, well organized letters, proposals, and emails. Uses proper grammar and punctuation. Demonstrates appropriate vocabulary and correct word usage. • Sound Judgment and Decision Making o Demonstrates consistent logic, rationality, and objectivity in decision making. Achieves balance between indecision and uninformed hip shooting. • Team Building o Achieves cohesion and effective team spirit with subordinates. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied. Shares credit. • Planning and Organizing o Plans, organizes, schedules, and budgets in an efficient, productive manner. Effectively leads the long-range planning activities. Focuses on key priorities. Effectively juggles multiple projects. Pays attention to details where appropriate. Manages personal time well. • Money Management o Demonstrates sound fiscal habits. Employs a disciplined approach to spending. Tracks expenditures. Works from a budget. • Negotiation o Achieves favorable outcomes in win-win negotiations. Demonstrates effectiveness in salvaging tense situations. • Excellence o Sets high, “stretch” standards of performance for themselves and their organization. Demonstrates low tolerance for mediocrity. Encourages individual initiative. Maintains a level of intensity sufficient to achieve long-range goals. • Coaching o Actively and successfully trains people for their current assignments. Coaches and develops employees for promotion into positions in which they succeed. A people builder. • Technology o The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved estimating, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed. Qualifications - Knowledge, Skills, and Abilities • Bachelor's degree in business, accounting, or a related field, or an associate degree combined with ten (10) to fifteen (15) years of relevant experience and training, or an equivalent combination of education and experience. An MBA is preferred but not mandatory. Additionally, a minimum of five (5) years of experience in managing other managers is required, with a diverse background across various business functions such as Sales, Operations, Administration, Accounting, and HR. • Proficient in interpreting financial reports, including Profit & Loss, Balance Sheet, and Cash Flow statements. Possesses a deep understanding of how the information on these reports relates to the business activities that generate them. Skilled at analyzing results and translating them into focused actions and Key Performance Indicators (KPIs) for appropriate areas of the business. • Demonstrates the ability to identify clear opportunities and threats, assess the company's strengths and vulnerabilities accurately, and grasp the overall strategic picture. • Possesses strong communication skills, adept at soliciting, processing, and integrating inputs and ideas from subordinates, peers, and executives. Deals with areas of conflict or disagreement through open and honest dialogue and provides effective feedback. • Exhibits an understanding of the natural sources of conflict and takes proactive steps to prevent or address them constructively when they arise. • Proficient in computing rates, ratios, and percentages, interpreting financial reports, and analyzing performance against business plans and industry benchmarks. • Demonstrates empathy and active listening skills, accurately tuning in to the opinions, feelings, and needs of others, encouraging open communication and feedback. • Shows intermediate to advanced proficiency in using computers, the internet, PDAs, and other digital technology specific to the job, as well as in MS Word, Excel, and other industry-specific software. Working Environment During the course of performing this job, the employee will regularly engage in activities such as sitting, using hands to finger, handle or feel, reaching with hands and arms, and talking or hearing. The employee will frequently be required to stand and walk. Additionally, the job may involve regular lifting and/or moving of items weighing up to 10 pounds and frequent lifting and/or moving of items weighing up to 25 pounds. The General Manager's responsibilities encompass a variety of locations, including a typical office environment, traveling to meet customers and clients at their facilities, reviewing ongoing project progress, and inspecting completed work. Daily exposure to the shop, where vehicles and equipment are stored and maintained, is expected. Occasionally, the employee may encounter facilities with standing water and sewage, lack of heat due to utility issues, fire damage, or the presence of mold or other organic growth. The noise level in the work environment is generally quiet. Compensation: $75,000.00 - $100,000.00 per year Welcome to Voda Cleaning and Restoration! Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives. At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake. What sets Voda Cleaning and Restoration apart? Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable. Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game. Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force. Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs. Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress. Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth. Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish. So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us. Join us and be a part of something extraordinary! Apply now and become part of a greater mission! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
    $75k-100k yearly Auto-Apply 50d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Albany, GA?

The average customer service manager in Albany, GA earns between $24,000 and $75,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Albany, GA

$43,000
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