Customer service manager jobs in Bozeman, MT - 64 jobs
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Texas Roadhouse 4.4
Customer service manager job in Bozeman, MT
At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Texas Roadhouse is looking for a legendary ServiceManager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a ServiceManager your responsibilities would include:
Driving sales, steps of service, and guest satisfaction
In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
Providing or directing all Front of House training
Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
Managing liquor orders and controlling liquor costs
Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
Understanding, managing, and practicing safe food handling procedures
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Monthly Profit-Sharing Program
Quarterly Restricted Stock Units Program
Many opportunities to support your community
Annual holiday bonus
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
$71k-103k yearly est. Auto-Apply 15d ago
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Manager of Client Success
Zoot Enterprises, Inc. 3.7
Customer service manager job in Bozeman, MT
Zoot is dedicated to delivering exceptional service and building lasting relationships with our clients. We believe client experience is more than service-it's about anticipating needs, solving challenges, and creating meaningful value at every interaction. The Manager of Client Experience (CX) plays a key role in championing a customer-first culture, ensuring that every interaction aligns with Zoot's brand values and business objectives. This position executes initiatives around the optimization of the customer journey, leveraging data-driven insights to improve engagement and service quality. The CX Manager collaborates closely with cross-functional teams to create seamless, personalized experiences that drive long-term success. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk.
Key Responsibilities
* Execute upon client experience strategy that aligns with Zoot's initiatives, including developing a concrete plan, organizing the work, coordinating with the team, monitoring progress, and ensuring deliverables meet Zoot's objectives.
* Analyze and refine every stage of the customer journey, identifying pain points and opportunities to create seamless, personalized, and engaging experiences across all touchpoints.
* Partner with marketing, sales, product, operations, and other teams to ensure a cohesive approach to customer engagement. Advocate for customer needs in decision-making processes and help drive alignment across departments.
* Lead, mentor, and develop a high-performing CX team, fostering a culture of collaboration, innovation, and excellence.
* Leverage customer feedback, analytics, and key performance indicators (KPIs) to identify trends, measure satisfaction, and implement strategies that enhance the overall experience.
* Identify opportunities to streamline and automate customer experience processes.
* Foster strong relationships with customers, building programs that drive engagement and long-term brand loyalty. Implement initiatives such as loyalty programs, community engagement, and proactive outreach to enhance the customer experience.
* Other duties as assigned.
Qualifications and Skills
* Bachelor's degree in Business, Communications, or related field (Master's preferred).
* 5+ years of experience in client success, customer experience, or account management roles, with at least 2+ years in a management or team lead capacity.
* Proven ability to lead and motivate a team, fostering accountability and high performance.
* Strong business acumen and analytical skills, with experience using data to drive decisions.
* Excellent communication, conflict resolution, and relationship-building skills.
* Familiarity with customer success software, CRM platforms, and data reporting tools.
* Ability to thrive in a fast-paced environment with competing priorities.
Physical Requirements:
All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.
Working Conditions | Work Hours | Location:
This position will take place primarily in an office setting. It is expected that employees, and specifically this position, regularly and consistently report to work on-site at Zoot's headquarters and work between 40-45 hours per week. This will include working during Zoot's "Core Hours" which are between 9am-4pm Mountain Time Monday-Friday. This position may require travel. Occasional nighttime and weekend work is required within the position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.
$73k-109k yearly est. 5d ago
Customer Service Manager - State Farm Agent Team Member
Bethany Lentz-State Farm Agent
Customer service manager job in Bozeman, MT
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a ServiceManager, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customerservice team and daily operations.
Develop and implement customerservice policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customerservice representatives.
QUALIFICATIONS:
5+ years of experience in customerservice, with 2+ years in a managerial role.
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
$24k-37k yearly est. 30d ago
Industrial Client Service Leader - Data Centers
CDM Smith 4.8
Customer service manager job in Bozeman, MT
*** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector.
The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs.
As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by:
- Leading business development, client engagement, client servicemanagement, and strategic marketing for multiple major data center clients in the U.S.
- Developing and maintaining high value relationships with data center clients.
- Leading winning proposal efforts.
- Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects.
- Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery.
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith.
\#LI-TJ1
**Job Title:**
Industrial Client Service Leader - Data Centers
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors.
- Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience
- Excellent interpersonal and communication skills.
- Established relationships with decision-makers in the data center industry.
-A proven track record of selling mission-critical and hyperscale data center projects.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
30%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$58k-72k yearly est. 32d ago
Customer Service Supervisor (FT- 1.0 FTE, Day Shift)
Bozeman Health Deaconess Hospital 3.6
Customer service manager job in Bozeman, MT
The CustomerService Supervisor is responsible for assisting with planning, directing, organizing, monitoring, and staffing departmental services subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the executive team. Oversees and coordinates the customerservice function for Bozeman Health and all related entities, to include self-pay follow-up, collection activities, financial assistance eligibility, validating coverage, in-bound and out-bound collection calls, triage of customer billing concerns, and in-person cash collections. Collaborate and coordinate with other Revenue Cycle functions or departments to resolve customer billing concerns. Assist with the development and implementation of standardized workflows, i.e. customersservice tips sheets, playbooks to ensures staff provide best in class customerservice. Monitor the self-pay level work queues to assist with identifying systemic issues that may require process improvement to strengthen the health of the Revenue Cycle as well escalating identified concerns to the CustomerServicemanager.
Minimum Qualifications:
Required
Associate's degree in Business or Accounting; an equivalent combination of education and experience will be considered.
Three (3) years of experience in customerservice with specific healthcare billing, financial assistance programs, patient access, or collections
Three (3) years of supervisory experience
Preferred
Epic experience
Bachelor's degree in business or related field
Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, and Swing Bed Billing
Knowledge of applicable collection laws and regulations, i.e. Fair Debt Collection Practices Act, and Financial Assistance Policy (501r regulations)
Essential Job Functions:
In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
Assists department leadership with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies, collection laws and regulations (Fair Debt Collection Practices Act) and hospital requirements
Supports and ensures compliance with all applicable collection laws and regulations, i.e.Fair Debt Collection Practices Act, and Financial Assistance Policy (501r regulations)
Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization
Identifies gaps in becoming a best in class customerservice team and refines communication in collaboration with the CustomerServicemanager to provide clear, concise and straightforward information including website patient facing information
Supports the implementation and consistent application of BH's Financial Assistance (Charity Care) policy to include annual updates to the Amounts Generally Billed, patient notification, application process, eligibility criteria, community notification, and related forms
Ensures processing of financial assistance applications in a timely fashion and notifying customers of the determination
Assists management in periodic audits from external sources, related to financial assistance and collection efforts
Assisting management in rolling out scripting for staff and workflows to ensure best in class customerservice to customers
Monitors customerservice key performance indicators, i.e. collection rates, self-pay AR, MyChart collections and autopayment enrollment
Analyze customerservice and collection reports/dashboard to identify opportunities for improve and develop performance improvement plan
Ensures customer issues not resolved are escalated to the system manager in a timely fashion
Demonstrates responsible management of all departmental resources
Demonstrates clinical/technical and managerial competency. Ensures staff professional needs are met
Demonstrates ability to handle escalated customer concerns and resolves concerns in a timely, compassionate fashion.
Identifies trends in customer complaints and develops plan to prevent and mitigate
Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards
Acts as a back-up to CustomerServiceManager in representing Bozeman Health on any legal collection cases that end up being reviewed by the courts
Knowledge, Skills, and Abilities
Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
Exercises tact, discretion, sensitivity, and maintains confidentiality
Performs essential job functions successfully in a busy and stressful environment
Learns current and new computer applications and office equipment utilized at Bozeman Health
Strong interpersonal, verbal, and written communication skills
Analyzes, organizes, and prioritizes work while meeting multiple deadlines
Works varied shifts as scheduled and/or needed
Schedule Requirements
This role requires regular and sustained attendance.
The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
On-call work may be required to respond promptly to organizational, patient, or employee needs.
Physical Requirements
Lifting (Rarely - 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.
Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.
Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.
Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.
Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.
Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.
Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.
Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.
Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.
*Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by the personnel so classified.
77211370 Patient Financial Services
$33k-40k yearly est. Auto-Apply 12d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service manager job in Bozeman, MT
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$43k-59k yearly est. Auto-Apply 60d+ ago
Service Leader
Chipotle Mexican Grill 4.4
Customer service manager job in Bozeman, MT
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customerservice. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
WHAT YOU'LL DO
* In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
* Making sure great tasting, high quality food is served
* Helping to resolve food quality issues
* Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
* Helping to resolve customer incidents and working to ensure positive customer experiences
* Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
* Developing and cross training all front of house Crew
* Assisting with Crew performance reviews
* Developing future Service Leaders
* Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
* Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
* Ensuring the proper quantity of supplies are available as needed
WHAT YOU'LL BRING TO THE TABLE
* Be able to understand and articulate Chipotle's Food With Integrity philosophy
* Have knowledge and experience of cash handling policies and procedures
* Have knowledge of Food Safety and health department matters
* Have familiarity with office paperwork
* Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
* Have a high school diploma
* Have restaurant experience
WHAT'S IN IT FOR YOU
* Tuition assistance (100% coverage for select degrees or up to $5,250/year)
* Free food (yes, really FREE)
* Medical, dental, and vision insurance
* Digital Tips
* Paid time off
* Holiday closures
* Competitive compensation
* Opportunities for advancement (80% of managers started as Crew)
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit *****************
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
Job Restaurant Management Job Posting 01/11/2026 Job Number JR-2024-00008988 RefreshID JR-2024-00008988_20260101 StoreID 02318
$21k-33k yearly est. 7d ago
Dining Services Manager
Brookdale Senior Living 4.2
Customer service manager job in Bozeman, MT
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
* Medical, Dental, Vision insurance
* 401(k)
* Associate assistance program
* Employee discounts
* Referral program
* Early access to earned wages for hourly associates (outside of CA)
* Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
* Paid Time Off
* Paid holidays
* Company provided life insurance
* Adoption benefit
* Disability (short and long term)
* Flexible Spending Accounts
* Health Savings Account
* Optional life and dependent life insurance
* Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
* Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees.
* Develops standards for organization and supervision of dining services.
* Maintains quality dining services within the prescribed budget.
* Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals.
* Oversees the food preparation and cooking, to ensure meals are prepared per company procedures.
* Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed.
* Prepares cleaning schedule, production worksheet and staff schedules.
* Maintains inventory of food and nonfood items.
* Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services.
* Develops and directs cost control system; prepares and submits department budget to director.
* Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed.
* Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control.
* Ensures a continuous quality improvement program is in place and appropriate follow-up occurs.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
High school diploma or general education degree (GED) required. Two to four years experience in commercial kitchen, operation and line cooking, and/or training; or equivalent combination of education and experience.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. State food service certification required, if applicable. ACF Certified Sous Chef (CSC) preferred.
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Familiarity with Microsoft software preferred. Basic typing skills are essential. A thorough knowledge of food safety and sanitation, culinary nutrition, and supervisory management is required.
Physical Demands and Working Conditions
* Standing
* Requires interaction with co-workers, residents or vendors
* Walking
* Sitting
* Use hands and fingers to handle or feel
* On-Call on an as needed basis
* Reach with hands and arms
* Possible exposure to communicable diseases and infections
* Stoop, kneel, crouch, or crawl
* Talk or hear
* Exposure to latex
* Ability to lift: Up to 25 pounds
* Possible exposure to blood-borne pathogens
* Possible exposure to various drugs, chemical, infectious, or biological hazards
* Requires Travel: Occasionally
* Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
$41k-52k yearly est. 30d ago
Auto Care Center Service Manager
Wal-Mart 4.6
Customer service manager job in Bozeman, MT
Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
$19k-23k yearly est. 5d ago
Area Manager Hospice
Enhabit Inc.
Customer service manager job in Bozeman, MT
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
* 30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
* Continuing education opportunities
* Scholarship program for employees
* Matching 401(k) plan for all employees
* Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
* Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
* Flexible spending account plans for full-time employees
* Minimum essential coverage health insurance plan for all employees
* Electronic medical records and mobile devices for all clinicians
* Incentivized bonus plan
Responsibilities
Represent the branch in activities involving professional contacts with physicians, hospitals, facilities, senior living communities, professional associations, and similar health groups and institutions, to apprise them of the availability of Medicare services. Implement program and protocols to provide improved home health care and hospice services. Serve as a public awareness representative, and is responsible for public education relative to home health care and hospice services.
Qualifications
* Must have a college degree or equivalent experience; or be a licensed professional.
* At least one year experience in the business community or in professional practice is required.
* Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
* Previous home health or hospice experience is preferred.
Requirements
* Must possess a valid state driver license
* Must maintain automobile liability insurance as required by law
* Must maintain dependable transportation in good working condition
* Must be able to safely drive an automobile in all types of weather conditions
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$57k-81k yearly est. Auto-Apply 33d ago
Area Manager Hospice
Enhabit Home Health & Hospice
Customer service manager job in Bozeman, MT
Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice.
As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative.
At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients.
Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include:
30 days PDO - Up to 6 weeks (PDO includes company observed holidays)
Continuing education opportunities
Scholarship program for employees
Matching 401(k) plan for all employees
Comprehensive insurance plans for medical, dental and vision coverage for full-time employees
Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees
Flexible spending account plans for full-time employees
Minimum essential coverage health insurance plan for all employees
Electronic medical records and mobile devices for all clinicians
Incentivized bonus plan
Responsibilities
Represent the branch in activities involving professional contacts with physicians, hospitals, facilities, senior living communities, professional associations, and similar health groups and institutions, to apprise them of the availability of Medicare services. Implement program and protocols to provide improved home health care and hospice services. Serve as a public awareness representative, and is responsible for public education relative to home health care and hospice services.
Qualifications
Must have a college degree or equivalent experience; or be a licensed professional.
At least one year experience in the business community or in professional practice is required.
Must have basic demonstrated technology skills, including operation of a mobile device.
Education and experience, preferred
Previous home health or hospice experience is preferred.
Requirements
Must possess a valid state driver license
Must maintain automobile liability insurance as required by law
Must maintain dependable transportation in good working condition
Must be able to safely drive an automobile in all types of weather conditions
Additional Information
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
$57k-81k yearly est. Auto-Apply 32d ago
General Manager
Glass Doctor
Customer service manager job in Bozeman, MT
Primary Function
Responsible for the strategic direction, profitability, growth, reputation, adherence to Glass Doctor franchise systems, adherence to Dwyer Group Code of Values as well as overall success of the company and oversees the following functions which are the primary responsibility of the appropriate department manager:
Strategic Planning Company Top Priorities Marketing & Advertising Sales- Inside and Outside CustomerService/ Fulfillment Accounting Employee Action Plans Contract Bidding
Provide leadership to all associates in support of day-to-day activities which include employee recruiting, hiring, assignments, motivation, discipline, performance appraisal, compensation and training as required. Leadership by example must be displayed at all times.
Specific Duties
Make sure customers are happy with the work that is completed while maintaining a strong team of employees who are focused on meeting sales and profitability goals as well as other specific performance benchmarks.
Meet or exceed monthly revenue and profit goals.
With a strong focus on customer satisfaction, manage the financial operations of the company to insure profitability as well as positive cash flow.
Make sure a key business measurements and indicators report is published each month to track sales, profits, advertising performance, quoting activity, incoming orders, invoiced sales, contract backlog, lost time accidents and profitability.
Prepare and update the Strategic Plan for the business quarterly.
Develop and execute marketing strategies to build the business with a focus on increasing margins, expanding products, services and customers.
Establishes department budget allocations and insure compliance.
Lead by example at all times.
Lead the company in the establishment of annual Company Top Priorities.
Assist in developing action plans for all employees.
Insure that all employees are informed of company top priorities as well as current business conditions.
Identify and track important business indicators to ensure successful implementation of company top priorities.
Prepare quarterly and annual Performance Forecast. Forecast to include all business measures and costs as listed on company financial statements.
Maintains a strong focus on the installation processes to ensure continuous improvement in costs, efficiencies, and productivity while not compromising quality or customer satisfaction.
Responsible for developing the maximum capability of each associate by providing training, coaching and counseling, career development, mentoring as well as stimulating efficiency and effectiveness through dynamic leadership and personal example.
Oversee the annual performance review process as well as evaluate and approve the performance appraisals and compensation increases for all employees.
Oversee the successful implementation of programs that result in the reduction of costs and increase of profits for the company.
Review the aging receivables and recommend specific actions for collection and claim settlement.
Maintain personal contact with customers, associations, etc.
Develop and maintain a spirit of cooperation, respect and teamwork.
Oversee training, mentoring and development of key employees as required.
Approve hiring and termination of employees.
23. Keep work area organized, clean and uncluttered by setting the best possible personal example.
24. Maintain open lines of communications with all employees at all times.
25. Insure the company and employees comply with all federal, state and local statutes and regulations for vehicle operation, customer and employee relations, safety as well as applicable OSHA and EPA regulations.
26. Perform other duties as required to assist in the day-to-day operation of the business which, from time-to-time, may include performing the duties of other employees.
Qualifications
College graduate or equivalent experience with an emphasis on business, economics, manufacturing, marketing and/or sales management.
A minimum of 10 years experience in the glass industry, a related field, or a consumer oriented service business. Prior proven success in the auto and/or flat glass industry is a plus.
Proven track record as a team member and effective communicator.
A proven and demonstrated appreciation for high quality, professionalism, profitability and leadership.
Computer literate and working knowledge of word processing, business software and spreadsheet applications.
Personality suitable to leading, working and communicating effectively with fellow employees in a management and leadership position.
Personality suitable to communication effectively with customers and fellow employees.
Ability to provide technical guidance to less experienced employees.
Ability to give directions in assisting employees in a non-threatening and nonconfrontational manner.
High degree of self-confidence.
Driven to see and provide the highest level of customerservice and satisfaction.
Ability to perform contract bidding functions.
Ability to sell the company's products and services to customers.
Ability to think in a logical and progressive manner.
Ability to comprehend the overall business requirements of the position.
Ability to effectively manage a variety of situations on a day-to-day basis.
Ability to write effective business correspondence.
Good communication and interpersonal skills which are particularly well suited to working with a variety of situations and employees. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Accustomed to working in fast moving environments requiring timely attention to details as well as unpredictable and changing conditions. Proven track record as a team member and effective communicator.
Professional appearance and personality.
Good organizational and time management skills to insure scheduled deadlines are met as well as impart these characteristics to all employees.
Must be self-motivated, energetic and results oriented with a high level of work intensity and a bias for action.
Must be able to lead by example with a very high standard of conduct and ethics.
Ability to read architectural drawings, specifications and shop drawings.
Proven ability to promote and sell a variety of products on small to medium size projects in the new and remodel market segments.
Ability to relate to architects, general contractors, developers and building owners.
A mechanical aptitude with a general understanding of application engineering and the building sciences.
Compensation: $45,000 - $75,000+ per year doe
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$45k-75k yearly Auto-Apply 60d+ ago
GM WORLD CLASS TECHNICIAN
Resslerchevy
Customer service manager job in Bozeman, MT
Requirements What We're Looking For:
GM World Class Technician Certification - REQUIRED
5-year experience of extensive hands-on experience with GM vehicles.
Strong problem-solving skills and keen attention to detail.
Exceptional communication and customerservice abilities.
A valid driver's license with a clean driving record.
Ready to Elevate Your Career?
If you're a GM World Class Technician who's ready to join a winning team that values your skills, offers unmatched benefits, and provides an exciting, fast-paced work environment, apply today!
Don't miss this opportunity to work for a dealership that puts its people first. Your future starts NOW at Ressler Chevrolet!
$35k-60k yearly est. 7d ago
General Manager(07026) 2855 N. 19th Avenue, Suite H
Domino's Franchise
Customer service manager job in Bozeman, MT
Join a winning team, Happy People Pizza! In these unprecedented times, we have never been busier. Our company continues to grow and outpace the competition and it has opened new possibilities for you.
If you are interested in building a rewarding career and becoming part of a team of knowledgeable and driven individuals, then look no further!
As a franchise of Domino's Pizza Inc, Happy People Pizza is looking to add an Assistant Manager/General Managerwith ambition to be the next rising star.
We are looking for outstanding attitudes and a willingness to learn. No pizza experience required as we have a fully developed training program that will set you up for success. Build work experience in management and customerservice that will help you go farther in life.
At Happy People Pizza, we want you to succeed and of course be happy! Our company offers a paid training program that puts you in the driver seat on your road to success. Did you know that 90% of all Domino's Franchise Owners started as Delivery Experts? So, this could be your first step in taking control of the future you always dreamed of. With 56 stores across the US there are many opportunities for advancement and career growth. Only you determine how far you can go.
Additional benefits available: Competitive Wages, Bonus Opportunities, Health Benefits, Paid Vacation, Meal Discounts, and an Employee Referral Program. Along with these personal befits recognize that you will be a steward of your community. You will be in command of raising funds for local charitable donations, feeding people in need in your community and supporting Jt. Jude Children's Research Hospital. Domino's Pizza has a history of going big and so we do everything we can to be a part of giving back to our communities. Here are a couple examples of how we go big; Local franchises donated 10 million slices across America to front line workers at the outset of the pandemic. Domino's Pizza recently upped our continued support of St. Jude and committed to raise $100 million over the next 10 years. Imagine being a part of that!
Are you highly motivated and capable of joining a roster of elite managers? If you like a challenge that affords an immense amount of growth opportunity while providing comfort to your community, please contact us immediately!
Qualifications
Must be over the age of 18.
Must have open availability.
Must have one year's worth of management experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-60k yearly est. 4d ago
General Manager
Finally Restaurant Group
Customer service manager job in Livingston, MT
Benefits:
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
The General Manager is an individual who leads and partners with the operations leadership team and brand support team to drive performance in sales, execution, reporting, analysis, training & continuous improvement. What are we looking for?
A leader who is dedicated to driving performance while mentoring and coaching the team.
3+ years of GM experience in high volume restaurant with background in P&L management and labor cost, and multi revenue centers.
A champion of the culture and the brand standards and comfortable with corporate set initiatives.
A role model who leads by example when it comes to leveraging systems, adhering to the concept differentiators, and delivering on our promise of perfect execution.
A can-do, problem solving and fun-loving attitude.
In your role, you will:
Be responsible for the over-all management of all facets of the operation.
Teach, coach, lead and motivate the team while managing the day-to-day operations of running a restaurant.
Own financial reporting, evaluation & analysis.
Be an ambassador and steward for high end guest experiences in an approachable environment.
Oversee the sourcing, training and scheduling for impact and results.
Demonstrate high level hospitality to both guest and team member in actions, tone and demeanor.
Deliver quality results in financial performance by proactively driving sales and managing financials to the bottom line.
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Compensation: $70,000.00 - $80,000.00 per year
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Based in Bozeman, Montana, Finally Restaurant Group is a community-oriented company with multiple restaurant concepts and locations. Premium steaks, fresh seafood and award-winning baby back ribs in a family-friendly atmosphere.
The Rib & Chop House was founded in Livingston, Montana in 2001. Since our humble beginnings, we've opened numerous Rib & Chop House restaurants in Montana, Wyoming and Utah. Our ability to grow has come through our commitment to “Rocky Mountain Hospitality,” a concept which incorporates a casual attitude with our high-level commitment to loyalty, safety, service, and quality food.
Serving legendary Louisiana BBQ and award-winning baby ribs for over 30 years.
In the late 1980s, founder TJ Moran decided Baton Rouge needed the kind of rib joint that would redefine Louisiana BBQ. While other restaurants were dishing up standard issue spare ribs, Mr. Moran decided to serve baby back ribs, something unique at the time. Our famous recipe slowly emerged: a delicate combination of dry rubbing, marinating, roasting, cooling, and a few other time-tested, home-kitchen secrets.
$70k-80k yearly Auto-Apply 60d+ ago
Manager of Client Success
Zoot Enterprises 3.7
Customer service manager job in Bozeman, MT
Manager of Client Success Location: Bozeman, MT, 59718 : Zoot is dedicated to delivering exceptional service and building lasting relationships with our clients. We believe client experience is more than service-it's about anticipating needs, solving challenges, and creating meaningful value at every interaction. The Manager of Client Experience (CX) plays a key role in championing a customer-first culture, ensuring that every interaction aligns with Zoot's brand values and business objectives. This position executes initiatives around the optimization of the customer journey, leveraging data-driven insights to improve engagement and service quality. The CX Manager collaborates closely with cross-functional teams to create seamless, personalized experiences that drive long-term success. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk. Key Responsibilities
Execute upon client experience strategy that aligns with Zoot's initiatives, including developing a concrete plan, organizing the work, coordinating with the team, monitoring progress, and ensuring deliverables meet Zoot's objectives.
Analyze and refine every stage of the customer journey, identifying pain points and opportunities to create seamless, personalized, and engaging experiences across all touchpoints.
Partner with marketing, sales, product, operations, and other teams to ensure a cohesive approach to customer engagement. Advocate for customer needs in decision-making processes and help drive alignment across departments.
Lead, mentor, and develop a high-performing CX team, fostering a culture of collaboration, innovation, and excellence.
Leverage customer feedback, analytics, and key performance indicators (KPIs) to identify trends, measure satisfaction, and implement strategies that enhance the overall experience.
Identify opportunities to streamline and automate customer experience processes.
Foster strong relationships with customers, building programs that drive engagement and long-term brand loyalty. Implement initiatives such as loyalty programs, community engagement, and proactive outreach to enhance the customer experience.
Other duties as assigned.
Qualifications and Skills
Bachelor's degree in Business, Communications, or related field (Master's preferred).
5+ years of experience in client success, customer experience, or account management roles, with at least 2+ years in a management or team lead capacity.
Proven ability to lead and motivate a team, fostering accountability and high performance.
Strong business acumen and analytical skills, with experience using data to drive decisions.
Excellent communication, conflict resolution, and relationship-building skills.
Familiarity with customer success software, CRM platforms, and data reporting tools.
Ability to thrive in a fast-paced environment with competing priorities.
Physical Requirements:
All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.
Working Conditions | Work Hours | Location:
This position will take place primarily in an office setting. It is expected that employees, and specifically this position, regularly and consistently report to work on-site at Zoot's headquarters and work between 40-45 hours per week. This will include working during Zoot's “Core Hours” which are between 9am-4pm Mountain Time Monday-Friday. This position may require travel. Occasional nighttime and weekend work is required within the position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.
$73k-109k yearly est. 60d+ ago
Industrial Client Service Leader - Electric Utilities
CDM Smith 4.8
Customer service manager job in Bozeman, MT
can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate our successfully growing business with electric utility clients across the US. This person will lead our growth in the utility sector by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects to electric utilities including T&D, substations, generation, civil works, geotechnical, and environmental projects.. This individual has helped utility clients successfully implement power grid upgrades, expansion, resilience, and sustaining capital projects and programs as well as general infrastructure and facility capital projects, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client servicemanagement, and strategic marketing for multiple major utility clients in the U.S.
- Developing and maintaining high value relationships with utility clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader - Electric Utilities
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
-Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with demonstrated client relationship building in the investor-owned and publicly-owned power utility sectors.
- Bachelor's or Master's degree in engineering preferred
- Excellent interpersonal and communication skills.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
30%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$58k-72k yearly est. 60d+ ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service manager job in Bozeman, MT
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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$43k-59k yearly est. 12d ago
Service Leader
Chipotle Mexican Grill 4.4
Customer service manager job in Bozeman, MT
**CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customerservice. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
**WHAT YOU'LL DO**
+ In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
+ Making sure great tasting, high quality food is served
+ Helping to resolve food quality issues
+ Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
+ Helping to resolve customer incidents and working to ensure positive customer experiences
+ Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
+ Developing and cross training all front of house Crew
+ Assisting with Crew performance reviews
+ Developing future Service Leaders
+ Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
+ Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
+ Ensuring the proper quantity of supplies are available as needed
**WHAT YOU'LL BRING TO THE TABLE**
+ Be able to understand and articulate Chipotle's Food With Integrity philosophy
+ Have knowledge and experience of cash handling policies and procedures
+ Have knowledge of Food Safety and health department matters
+ Have familiarity with office paperwork
+ Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
+ Have a high school diploma
+ Have restaurant experience
**WHAT'S IN IT FOR YOU**
+ Tuition assistance (100% coverage for select degrees or up to $5,250/year)
+ Free food (yes, really FREE)
+ Medical, dental, and vision insurance
+ Digital Tips
+ Paid time off
+ Holiday closures
+ Competitive compensation
+ Opportunities for advancement (80% of managers started as Crew)
**WHO WE ARE**
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** .
_Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._
_Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
$21k-33k yearly est. 2d ago
Dining Services Manager
Brookdale Senior Living 4.2
Customer service manager job in Bozeman, MT
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Responsibilities
Plans, manages, and coordinates activities of the dining services department at one or more locations, and provides food services for residents and employees.
Develops standards for organization and supervision of dining services.
Maintains quality dining services within the prescribed budget.
Determines quality and quantity of food required; plans menus and controls food costs; may be scheduled to prepare meals.
Oversees the food preparation and cooking, to ensure meals are prepared per company procedures.
Makes frequent inspections of all work, storage, and serving areas to determine that regulations governing food safety and sanitation are followed.
Prepares cleaning schedule, production worksheet and staff schedules.
Maintains inventory of food and nonfood items.
Selects, orients, and trains new employees in department; effectively delegates authority to dining services staff to ensure effective flow of materials and services.
Develops and directs cost control system; prepares and submits department budget to director.
Provides nutrition education and counseling for residents; presents dining services education program to dining services and other staff as needed.
Ensures safe work procedures are developed and followed, to include those relating to employee injuries, prevention, and infection control.
Ensures a continuous quality improvement program is in place and appropriate follow-up occurs.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications
Education and Experience
High school diploma or general education degree (GED) required. Two to four years experience in commercial kitchen, operation and line cooking, and/or training; or equivalent combination of education and experience.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. State food service certification required, if applicable. ACF Certified Sous Chef (CSC) preferred.
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Familiarity with Microsoft software preferred. Basic typing skills are essential. A thorough knowledge of food safety and sanitation, culinary nutrition, and supervisory management is required.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Possible exposure to communicable diseases and infections
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 25 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Requires Travel: Occasionally
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
How much does a customer service manager earn in Bozeman, MT?
The average customer service manager in Bozeman, MT earns between $24,000 and $66,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Bozeman, MT