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Customer service manager jobs in Davenport, IA

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  • Sr. Customer Service & Sales Representative- Auto

    Arconic 4.7company rating

    Customer service manager job in Davenport, IA

    Arconic is currently seeking a Sr. Customer Service and Sales Representative - Automotive to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility. Arconic creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. RP's mission is to be the world's leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply!
    $38k-44k yearly est. 18d ago
  • Customer Relations Manager

    DHL (Deutsche Post

    Customer service manager job in Moline, IL

    Job Title: Customer Relations Manager DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. We have an exciting opportunity for a Customer Relations Manager to manage multiple levels of customer interaction and serve as a single point of contact to one of our strategic DGF customers with a complex supply chain. Key Responsibilities: * End to End Shipment Management for customer critical business * Proactive monitoring and communication to customers on shipment status and exception handling in accordance with SOP's. * Customer key contact * Proactively inform customer on shipment status and exceptions * Provide proactive problem resolution and corrective actions to ensure excellence in service * Presents shipment level solutions to the customer * Develop sustainable relationship with internal and external stakeholders * Proactive communication with internal/external/third parties to meet customer expectations Skills / Requirements: * Strong interpersonal and communication skills and an ability to manage multiple priorities * Strong commitment to customer service and satisfaction * Proficient with email, Excel, Word and PowerPoint * Strong understanding of freight forwarding and the logistics Industry * Analytical and problem solving capabilities * Fluent in English communication (verbal & written) Pay Range: $62,475.00 - $83,300.00+ (Based on Experience) Benefits (All Non-Union Employees) * Compensation: Competitive base salary plus role dependent performance-based incentives. * 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. * Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. * Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. * Vision: Optional coverage for exams, frames, and contacts. * Dental: Optional coverage for preventive, basic, and major services. * Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2 References Visible links 1. ************************************************* ","title
    $62.5k-83.3k yearly 5d ago
  • Associate Customer Service Representative

    Repay Holdings Corporation

    Customer service manager job in Bettendorf, IA

    ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES * Completed training courses and attain the knowledge required to assist our Customer Database * Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case * Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. * Contacts software and hardware vendors to request service regarding defective products. * Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. * Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. * Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. * Meet and exceed service level goals set for the Customer Service Team * Follow communication procedures, guidelines, and policies * Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction * Keep records of all client interactions * Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED * Proven technical customer support experience * 2+ years of merchant services / payments industry experience preferred * Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. * Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. * Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. * Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. * Ability to work in a ticket and metrics driven environment * Familiarity with CRM systems and practices (e.g. Salesforce) * Must be able to communicate in a clear and logical fashion verbally and in writing * Must take pride and satisfaction in helping people * Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
    $28k-37k yearly est. Auto-Apply 47d ago
  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Clinton, IA

    Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise ā€œa helpful smile in every aisleā€ and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Performs as a leader and role model and maintains positive employee relations. Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. Ensures proper customer service throughout the store and addresses specific customer issues. Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. Trains workers in store policies, department procedures, and job duties. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. Explains store services to potential personal and business account customers to generate additional business for the store. Understands the basics of store accounting. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities: Determines the motivational needs of employees and provides the appropriate environment. Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers. Recommends cost reduction programs. Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: High School or equivalent experience. Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $32k-45k yearly est. Auto-Apply 11d ago
  • Manager of Customer Experience - Hospitality / Food Service

    Compass Group USA Inc. 4.2company rating

    Customer service manager job in Moline, IL

    Eurest MANAGER OF CUSTOMER EXPERIENCE - MOLINE, IL Salary: $75000 - $90000 Other Forms of Compensation: As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. Job Summary As a Customer Experience Manager, you will lead and inspire a team to consistently deliver exceptional customer service while ensuring adherence to quality standards. You'll collaborate with the management team to drive training initiatives, perform audits, and develop actionable plans for continuous improvement. Additionally, you will play a key role in gathering valuable customer feedback, analyzing trends, and presenting data to enhance the overall client experience. Key Responsibilities: * Lead and manage a team to deliver excellent customer service, maintaining high-quality standards. * Collaborate with management on training, audits, and action plan development to improve team performance. * Oversee customer service feedback systems and provide regular updates to the team for improvement. * Manage employee recognition initiatives to promote morale and motivation. * Provide clients with insights on trends related to food, beverages, amenities, and more. * Assist with menu samplings, client presentations, and delivering tailored solutions. * Gather, compile, and analyze competitor data to keep the team informed on market trends. * Engage with customers directly, addressing concerns and inquiries promptly and professionally. * Work closely with systems and resources to compile accurate nutritional, allergen, and intolerance information. * Coordinate menu development and marketing strategies with internal teams. * Ensure quality standards are regularly reviewed, communicated, and reflected in the SOP manual. * Comply with company and client policies regarding food safety, physical safety, and other operational guidelines. Qualifications: * Bachelor's degree preferred, in marketing, nutrition, or quality control. * A minimum of 5 years of experience in food service, hospitality, or customer service management. * Proven experience in a high-volume customer service environment. * Strong understanding of healthy food options and industry trends. * Problem-solving skills with the ability to adapt in a fast-paced environment. * Experience in an office or corporate environment, with a focus on operational excellence. * High attention to detail, with a proactive approach and sense of urgency. * Exceptional communication and presentation skills (both verbal and written). * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Apply to Eurest today! Eurest is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Eurest maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Eurest are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) * Paid Parental Leave * Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
    $75k-90k yearly 60d+ ago
  • Customer Service / Winner's Circle

    Dave & Buster's, Inc. 4.5company rating

    Customer service manager job in Davenport, IA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: * Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. * Assists the Guest with all requests and answers questions as needed and makes recommendations on items. * Provides game assistance by promptly notifying Support Technicians or Management as needed. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Practices proper cost controls by accurately weighing tickets and scanning merchandise. * Responsible for stocking, displaying and securing merchandise in all storage areas. * Responsible for the reconciliation of tickets and merchandise inventory. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be at least 16 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Be friendly and able to smile frequently. * Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten notes. * Lift and carry up to 30 pounds. * Move about facility and stand for long periods of time. * Walk or stand 100% of shift. * Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 * 11.75 We are an equal opportunity employer and participate in E-Verify in states where required.
    $27k-35k yearly est. Auto-Apply 36d ago
  • Commercial Insurance CSR/Account Manager

    The Jonus Group 4.3company rating

    Customer service manager job in Galesburg, IL

    Our client is seeking a P&C licensed, dedicated, and proactive Commercial Lines Account Manager to join their team. Benefits Competitive salary: $50-70k Comprehensive benefits package Professional development opportunities and training. Supportive and inclusive work environment. Qualifications Active P&C license Strong understanding of commercial insurance products, coverages, and underwriting processes. Proficient in using insurance management software and Microsoft Office Suite. Prior experience in middle market commercial lines account management or related roles is preferred. Responsibilities Build strong, lasting relationships with clients by understanding their business needs and providing personalized insurance solutions. Regularly communicate with clients to assess their evolving insurance requirements and address any concerns. Evaluate client insurance portfolios to identify coverage gaps, recommend enhancements, and tailor policies to fit clients' specific risks. Collaborate with insurance underwriters to negotiate terms, pricing, and coverage options that align with clients' needs. Prepare and present comprehensive insurance proposals and reports to clients, outlining coverage details and benefits. Coordinate the renewal process by gathering necessary information, updating applications, and ensuring timely submission to underwriters. Review policy documents and endorsements to verify accuracy and completeness. Proactively manage policy changes, endorsements, and other administrative tasks as needed. Analyze clients' businesses and industries to identify potential risks and exposures. Provide risk management recommendations to clients to help mitigate potential losses and enhance their overall risk profile. Act as a liaison between clients and insurance carriers during the claims process, ensuring claims are reported accurately and efficiently. Monitor the progress of claims and provide updates to clients, helping to expedite claim resolution. Work closely with internal teams such as underwriting, claims, and risk management to deliver seamless service to clients. Collaborate with colleagues to share market insights, industry trends, and best practices. Identify opportunities to upsell or cross-sell additional insurance products to existing clients, contributing to account growth. Ensure compliance with industry regulations and company policies. Maintain accurate and up-to-date client records, documentation, and communication logs. Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. #LI-JR3
    $50k-70k yearly 60d+ ago
  • Service Manager - The Heritage

    Fairstead ESC

    Customer service manager job in Davenport, IA

    Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel ā€œRight at Home.ā€ We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical and Dental through United Healthcare. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************
    $44k-73k yearly est. Auto-Apply 23d ago
  • Service Manager - New Restaurant - Great Pay & Benefits

    Gecko Hospitality

    Customer service manager job in Davenport, IA

    Service Manager Davenport, Iowa Pay 65k to 75k Department: Operations Job Status: Full Time FLSA Status: Exempt Reports To: Managing Partner Positions Supervised: Front of House (FOH) staff POSITION SUMMARY Accountable for all FOH operations and is responsible for purchasing, receiving, and presentation of all food products in a timely manner and according to established recipes and procedures. Accountable for management of all FOH employees on a day to day basis. ESSENTIAL FUNCTIONS Essential Functions Statement(s) Supervises and oversees the production and preparation of food in a manner consistent with established recipes and procedures. In conjunction with all management, enforces compliance with all employment policies in area of responsibility. Directs productivity to monitor and maintain efficient and effective food item ticket times. Inspires staff to deliver service at the pace and effectiveness to meet or exceed operational standards for legendary food Continuously coaches staff to improve food production to legendary food standard quality Conducts formal line taste and temp checks as part of overall responsibility for inventory and safety in the FOH. Assists with the development of all (FOH and BOH) key hourly employees, assistant managers, and hourly employees. Ensures proper handling, maintenance, and storage of all items. Manages food and kitchen labor costs. Predicts and analyzes inventory data to maintain proper inventories. Tracks waste to ensure profitable and efficient use of all inventory. Directs work for BOH employees, including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant Trains staff on equipment maintenance and cleaning procedures. Certifies security measures are enforced throughout the shift. Creates a safe, fun, and clean work environment for the staff in a manner consistent with our core values and operational goals. Understands, manages, and practices safe food handling procedures. With the assistance of the AKM (if applicable), responsible for ensuring that cleanliness of restaurant and safety of guests are maintained at all times. Develops all BOH employees, keys, and managers. Responsible for performance management of FOH staff, which includes, but is not limited to, conducting performance evaluations, coaching and discipline. Reviews applications and decides which FOH applicants to be interviewed; interviews those selections and provides recommendation on hiring and/or makes hiring decisions. POSITION QUALIFICATIONS Education: High School Graduate or General Education Degree (GED) Experience: 2 or more years as a GM or KM in a full-service restaurant concept Computer Skills: Word, Excel Other Skills: Good organizational skills An effective communicator The ability to problem solve and handle high stress situations Detail oriented WORK ENVIRONMENT A restaurant environment This includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
    $44k-73k yearly est. 10d ago
  • Service Manager

    Certasite 3.9company rating

    Customer service manager job in Davenport, IA

    We are looking for a service manager, who will ?provide leadership to the local branch which includes overseeing the fulfillment process for work sold to ensure customer s requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved. You will collaborate with other managers, shop and support staff, technicians, customers and others to help ensure CertaSite delivers the most simplified and dependable life safety solution on the planet! This is a fast paced and demanding role with high visibility within the company. COMPANY PERKS Pay range $60,000-70,000 annually + bonus Education & Certification reimbursement program Referral bonuses starting at $1,000 per referral Comprehensive medical plan options, including dental and vision 401K plan with company match Generous paid time off, paid holidays, and paid parental leave Management opportunities Company giveaways Opportunities for community service and charity involvement Work at a mission-driven company, focused on people Continued growth and expansion into new markets and products and services WHAT YOU WILL BE DOING Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost and provides feedback to the district and general manager Provides leadership and supervision to technician team and responsible for the team s development and training Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer signoffs are secured per corporate policy requirements. Assists project managers and engineers with said activities as well Monitors warehouse inventory, truck inventory. Assists purchasing and inventory control specialists with said activities Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to scheduling coordinator on scheduling activity of technicians Works with the technician team to generate pull-through service and repair work on existing house accounts. Leads customer care initiatives Responsible for technician goal setting and performance reviews and will ensure completed on-time each year Supports technician training by coordinating training with training department. Reports training plan and budget to RM & GM Work with account managers, sales, and other operational leaders in order to resolve customer issues, including customer visits Provides weekly job status, revenue and reports to DM & GM Coordinates with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance Other projects as assigned QUALIFICATIONS Associate s degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler 3 5 years of business experience in sales and / or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry IDEAL QUALITIES Bachelor s Degree in a related field NICET Level 1 Certified 3 + years of leadership experience within the life safety industry Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills Superior management skills, excellent time management, planning, and forward-thinking skills Must demonstrate ability to work with and influence peers and management Expert familiarity with applicable codes (i.e. NFPA ) WORKING CONDITIONS & PHYSICAL REQUIREMENTS Available for occasional business travel, which may include nights and weekends. Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer Who are we? CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity. Our Mission: To provide a meaningful impact to as many lives as possible. Our Vision: To be the most dependable and simplified life safety solution on the planet. Our Values: Passionate We are on a relentless pursuit to be great, not just good enough. And we have fun doing it. Impactful Our work makes a real difference in the world. We literally save lives, but that s just the beginning. Innovative We believe there is always a better way. We don t stop until we find it. Genuine We do what we say, and we mean it. We are authentic and dependable. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Controlled climate, office environment, occasional work from home options, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone Equal Employment Opportunity/M/F/disability/protected veteran status Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
    $60k-70k yearly 60d+ ago
  • Manager of Treasury Management Services

    Quad City Bank & Trust 4.1company rating

    Customer service manager job in Davenport, IA

    Full-time Description TITLE: Manager of Treasury Management Services DEPARTMENT: 921 - Treasury Management The Manager of Treasury Management Services is responsible for overseeing the implementation of Treasury Management products and services while supervising the Treasury Management Services team. This position will collaborate with other teams to enhance calling efforts, provide technical support and training to clients, manage service-related issues and ensure a high level of client satisfaction. ESSENTIAL FUNCTIONS: Oversee the department's recruitment, selection, performance management, training, coaching and development of team members. Set and monitor annual goals and performance incentives for the service team. Ensure accurate documentation, including signature cards, agreements, and analysis statements. Monitor and coordinate Treasury Management Department workflows, review for process improvements, and implement changes as needed. Provide input to policies, procedures, and agreements for Treasury Management products and services to ensure they meet regulatory requirements. Collaborate with business lines throughout the bank to identify sales opportunities and cross-sell bank services. Research client/prospect data to perform needs analysis, financial/cost-benefit analysis, and prepare customized sales proposals and presentations. Conduct business development and servicing calls to client locations, sometimes accompanied by other officers. Assess client needs and recommend effective strategies for products and services. Ensure the full integration of the bank's products and services with existing client relationships. Provide on-site installation, technical support and training for treasury management clients. Assist with the development and introduction of new products, including assisting with outside sales, training, and implementation. Identify prospective users of products and expand product revenue through sales to new and existing customers. Follow a consultative sales approach to assess customer needs, propose solutions, and structure pricing based on value provided or market conditions. Coordinate with internal teams and external vendors for implementations, system upgrades, and product testing. Maintain current industry knowledge and remain up to date on trends and product developments to improve offerings and client experience. Participate in community events which may be professional, civic or community groups. Comply with all company or regulatory policies, procedures and requirements applicable to this position. Foster and preserve a culture of inclusion. Additional duties and responsibilities may be required to support the company's mission, vision and values. QUALIFICATIONS: Bachelor's degree in business, finance or related field; or equivalent combination of education and experience required. Minimum 3 years of experience in treasury management; financial services industry experience desired. Minimum 2 years supervisory/management experience desired. Capability to work and collaborate with a variety of individuals and groups in a constructive and professional manner. Demonstrate strong leadership and management skills. Demonstrate strong client service, verbal and written communication skills, including presentation skills. Demonstrate thorough knowledge of the banks and treasury management services and products. Excellent organizational skills with the ability to organize and manage a variety of projects and tasks. Capability to manage sensitive information and uphold confidentiality. Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail. WORKING CONDITIONS: Duties are performed in a professional office environment. Frequent travel to client locations or events. SALARY & BENEFITS: The minimum salary for this position is $75,000 annually. The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law. This position is a regular full-time position, and individuals employed as regular full-time, are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger. QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status. It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.
    $75k yearly 31d ago
  • FOH Services Supervisor

    Barrel House 4.0company rating

    Customer service manager job in Davenport, IA

    The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members' participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity. Benefits & Perks: Health Insurance (Medical, Dental, & Vision) 401k Match Retirement Plan Employee Meal Discount Program Company Overview: At Barrel House, the foundation of any position is our We CARE Cultureā„¢. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team's progress. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture. Ensures Barrel House Steps of Service, service standards are being met. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach goals. Responsible for training and implementing roll-out specials to all FOH team members. Manages FOH Service Staff and ensures checklist duties are complete. Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation. Responsible for completing a liquor order and forwarding to the GM for review. Backs up all FOH personnel as needed, including running orders to the guest's table. Communicate clear instructions & delegates responsibilities to team members. Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo). Delivers quality guest service and monitors the level of service throughout the restaurant. Assisting in the development of strategies that the team members can use to better reach goals. Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the company's plans and vision Recommend new employees to the human resources team based on an assessment of their performance Reporting performance records and evaluations to HR and senior management Adheres to Barrel House company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old. Compensation: $18.00 - $20.00 per hour We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things. At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless! If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals. We CARE Culture C - Create a Positive Experience A - Attention to Guest Needs R - Respond Appropriately and Politely E - Exceed Guest Expectations
    $18-20 hourly Auto-Apply 60d+ ago
  • On-Site Operations Manager

    Leancor LLC

    Customer service manager job in Sterling, IL

    The Manager, Lean Supply Chain Operations will be positioned on-site with the Client and be responsible for managing and implementing a lean supply chain. The scope of work includes, but is not limited to, operations vision generation and strategic planning with the customer, just in time lean supply chain training and coaching, operational execution, and KPI management while rigorously applying LEAN principles. Accountabilities Ā· Advance the customers' Supply Chain Ā· Build, maintain and continuously improve the LeanCor Account Management System Ā· Keep and grow existing customer revenue Ā· Meet and exceed all customer delivered value metrics Ā· Relationship & Communication: Must be able to communicate effectively (internally and externally) to different levels of the supply chain Responsibilities Ā· Develop a strategic plan to deploy that drives value for the customer Ā· Support and identify new business growth as measured by customer VOC Ā· Act as a change agent with go-to-the-Gemba leadership Ā· Uncover and create tailored supply chain solutions through customer dialogue Ā· Mentor, coach, and teach the customer and LeanCor team members at all levels Ā· Build relationships at all levels within the customer's organization and continuously manage these relationships Ā· Deliver customer defined value and articulate customer's ROI Ā· Practice and adhere to LeanCor Leadership Principles Position Requirements Ā· Strong communication, people, and organization/project management skills Ā· Ability to handle multiple, concurrent projects within a fast-paced environment Ā· Strong leadership skills with a go-to-the-Gemba leadership style Ā· The ability to work unsupervised Ā· Strong emphasis on problem-solving and resolution Ā· Strong understanding of the implementation of Lean and Six Sigma methodologies Ā· Resilient motivation for continued self-education and personal development Position Minimum Experience Ā· Completion of LeanCor's Online Leadership Training OR external leadership training equivalent Ā· Bachelor's Degree, preferably in Supply Chain or related field, or experience equivalent Ā· 5-10 years' experience with a well-rounded supply chain industry background Ā· 1-2 years' experience leading PDCAs (internal & customer facing), and/or leading others through a disciplined problem-solving process (DMAIC, ORLOE, or PDCA) Ā· 1-2 years' experience managing existing customer relationships and growing new customer relationships Ā· Preferred 1-2 years' experience in delivering lean training or as a lean consultant Ā· Preferred experience leading 1 or more Kaizen or Rapid Improvement Events
    $77k-127k yearly est. Auto-Apply 60d+ ago
  • Field Service Account Manager

    Clean Harbors, Inc. 4.8company rating

    Customer service manager job in Davenport, IA

    * 5 years of related B2B Sales (Account Management and Business Development). * Previous experience working in Field Services or Industrial Services. * Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. * Waste Management/Environmental services experience highly preferred. * Bachelor's degree in sales or business management is an asset. * Exceptional business acumen, value selling and negotiation skills. * Exceptional communication skills, teamwork ability, and ability to influence others to produce sustainable relationships. * Experience using Salesforce CRM. * Ability to travel 30-50% Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at *********************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Clean Harbors is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. * CH #LI-LB * Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner * Establish new business opportunities at existing and new customers. * Collaborate consistently with other sales teams in the company. * Meet quarterly and annual revenue objectives. * Develop strong, collaborative relationships with local branches. * Elevate obstacles with urgency and a bias-to-action. * Assist in the collection of invoiced revenue from Customers. * Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. * Manages and controls Sales expenses. * Maintain daily awareness of sales activities and results. * Negotiate pricing and contract requirements. * Be the established point of contact and problem solver for all assigned accounts and new business opportunities. * Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. * Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account.
    $41k-54k yearly est. 60d+ ago
  • Home & Community Based Services Supervisor

    Imagine The Possibilities 3.0company rating

    Customer service manager job in Maquoketa, IA

    **Please read the ENTIRE job posting before applying** is an on-site in office position and will require on-call rotation** This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as ā€œmedical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needsā€ (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, you'll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If you're passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you'll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. What Winning Looks Like: While it's not a competition, we do recognize that each person wants to ā€˜win' at life; and you're a central part of someone else's wins - as well as your own! In this role, you'll be responsible to: Create and maintain the team culture, which may include: o Collaborating with Imagines' Recruitment Team to hire the best team members for the job. o Supervise the Direct Support Professional team. o Collaborating with Imagine's Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices. o Scheduling your team to work at times that fits the needs of the people we serve. o Being actively present and involved with your team, including performing weekly site visits and following up with team members. o Conducting monthly team meetings focused on immediate needs and team culture. o Providing coaching opportunities for staff. o Agreeing to be placed on-call as required and fill in for the team if there is need. o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons. o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines. o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours. Overseeing resources, which may include: o Monitoring and scheduling vehicle usage for services. o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator. o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator. o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team. o Monitoring medication check-ins. o Monitoring appointment scheduling and follow-up communication for individuals served. o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine. Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry. Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation. Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. Know We're For You: We know finding the right opportunity can be tricky - that's why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you'll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you'll have access to: Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that. Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes. Generous Paid Time Off (PTO): We all deserve a break now and then - don't feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance - we've got you covered. Pre-Paid Legal Services: Be prepared for the things you just can't be prepared for on your own. Discounted Costco or Sam's Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. Employee Assistance Program: We're there for you through all life's ups and downs. Requirements Functional Experiences, Skills, & Requirements: The ideal candidate will possess the following qualifications and professional experiences: Mission-oriented: We're on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too. An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives. Ability to Communicate Well: We're looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve. Confidence: We're looking for people who know how to balance being bold and being humble. We're looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it's time to follow the leader. Age Requirement: This position requires you to be at least 18 years of age. Driver's License: You'll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel. Reliable Transportation: You'll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage - don't worry, we can answer any questions you might have about this. Education Requirement: Minimum Education Requirement of High School Diploma/GED equivalent. **Work Authorization: Candidates must be able to work in the U.S. without sponsorship** Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment. May require prolonged sitting and working at a computer for up to eight hours. May require frequent bending, stooping, and stretching. May require prolonged standing for up to eight hours. Must wear hearing and eye protection in required areas. Must have ability to see objects/persons at a distance. Must have ability to see close work such as typed or handwritten material. Must have ability to hear conversations in a quiet and a noisy environment.? Must have ability to determine where a sound is coming from. Must have ability to hear differences among bells, buzzers, beeps, horns, etc. Must have ability to communicate through speech. Must have ability to drive and transport for service provision as needed. Must remain awake during working hours, if applicable. Please note this is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc. Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.
    $22.6 hourly 2d ago
  • Sr. Customer Service & Sales Representative- Auto

    Arconic 4.7company rating

    Customer service manager job in Bettendorf, IA

    Arconic is currently seeking a Sr. Customer Service and Sales Representative - Automotive to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility. Arconic creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. RP's mission is to be the world's leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply! You have: Associates degree from an accredited institution. Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems. Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Preferred Qualifications Bachelor's degree from an accredited institution. Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment. Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook. Experience using multiple complex computer systems simultaneously. Experience analyzing data from multiple sources and reaching conclusions and outcome with this information Primary Responsibilities Position Description: Under the supervision of the Customer Sales & Service Supervisor or Manager, this Sr. Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives. Primary Responsibilities: The key role of the Industrial CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers. They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace. This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations. Major Activities/Key Challenges: Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant. Establish and/or enhance positive customer relationships. Work closely with Supply Chain Management at the plant to ensure material is available to the end customer. Translate customer requirements and specifications prior to order entry. Prepare written quotations to quote pricing. Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers. Work closely with support staff providing guidance regarding the customer order cycle process. Essential Knowledge/Skills/Abilities: Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Negotiation - Bringing others together and trying to reconcile differences. Service Orientation - Actively looking for ways to help people. Written and Verbal Expression - The ability to communicate information and ideas verbally and in writing so others will understand. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity - Job requires being honest and ethical. Stress Tolerance - Job requires dealing calmly and effectively with high stress situations in a fast-paced environment. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Time Management - Managing one's own time and the time of others effectively. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong.
    $38k-44k yearly est. Auto-Apply 7d ago
  • Service Manager - The Heritage

    Fairstead ESC LLC

    Customer service manager job in Davenport, IA

    Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical and Dental through United Healthcare. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************
    $44k-73k yearly est. 18d ago
  • Manager of Treasury Management Services

    Quad City Bank & Trust 4.1company rating

    Customer service manager job in Davenport, IA

    Job DescriptionDescription: TITLE: Manager of Treasury Management Services DEPARTMENT: 921 - Treasury Management The Manager of Treasury Management Services is responsible for overseeing the implementation of Treasury Management products and services while supervising the Treasury Management Services team. This position will collaborate with other teams to enhance calling efforts, provide technical support and training to clients, manage service-related issues and ensure a high level of client satisfaction. ESSENTIAL FUNCTIONS: Oversee the department's recruitment, selection, performance management, training, coaching and development of team members. Set and monitor annual goals and performance incentives for the service team. Ensure accurate documentation, including signature cards, agreements, and analysis statements. Monitor and coordinate Treasury Management Department workflows, review for process improvements, and implement changes as needed. Provide input to policies, procedures, and agreements for Treasury Management products and services to ensure they meet regulatory requirements. Collaborate with business lines throughout the bank to identify sales opportunities and cross-sell bank services. Research client/prospect data to perform needs analysis, financial/cost-benefit analysis, and prepare customized sales proposals and presentations. Conduct business development and servicing calls to client locations, sometimes accompanied by other officers. Assess client needs and recommend effective strategies for products and services. Ensure the full integration of the bank's products and services with existing client relationships. Provide on-site installation, technical support and training for treasury management clients. Assist with the development and introduction of new products, including assisting with outside sales, training, and implementation. Identify prospective users of products and expand product revenue through sales to new and existing customers. Follow a consultative sales approach to assess customer needs, propose solutions, and structure pricing based on value provided or market conditions. Coordinate with internal teams and external vendors for implementations, system upgrades, and product testing. Maintain current industry knowledge and remain up to date on trends and product developments to improve offerings and client experience. Participate in community events which may be professional, civic or community groups. Comply with all company or regulatory policies, procedures and requirements applicable to this position. Foster and preserve a culture of inclusion. Additional duties and responsibilities may be required to support the company's mission, vision and values. QUALIFICATIONS: Bachelor's degree in business, finance or related field; or equivalent combination of education and experience required. Minimum 3 years of experience in treasury management; financial services industry experience desired. Minimum 2 years supervisory/management experience desired. Capability to work and collaborate with a variety of individuals and groups in a constructive and professional manner. Demonstrate strong leadership and management skills. Demonstrate strong client service, verbal and written communication skills, including presentation skills. Demonstrate thorough knowledge of the banks and treasury management services and products. Excellent organizational skills with the ability to organize and manage a variety of projects and tasks. Capability to manage sensitive information and uphold confidentiality. Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail. WORKING CONDITIONS: Duties are performed in a professional office environment. Frequent travel to client locations or events. SALARY & BENEFITS: The minimum salary for this position is $75,000 annually. The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law. This position is a regular full-time position, and individuals employed as regular full-time, are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger. QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status. It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment. Requirements:
    $75k yearly 1d ago
  • FOH Service Supervisor

    Barrel House 4.0company rating

    Customer service manager job in Davenport, IA

    The Front of House (FOH) Service Supervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members' participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity. Benefits & Perks: Health Insurance (Medical, Dental, & Vision) 401k Match Retirement Plan Employee Meal Discount Program Company Overview: At Barrel House, the foundation of any position is our We CARE Cultureā„¢. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team's progress. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture. Ensures Barrel House Steps of Service, service standards are being met. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach goals. Responsible for training and implementing roll-out specials to all FOH team members. Manages FOH Service Staff and ensures checklist duties are complete. Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation. Responsible for completing a liquor order and forwarding to the GM for review. Backs up all FOH personnel as needed, including running orders to the guest's table. Communicate clear instructions & delegates responsibilities to team members. Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo). Delivers quality guest service and monitors the level of service throughout the restaurant. Assisting in the development of strategies that the team members can use to better reach goals. Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the company's plans and vision Recommend new employees to the human resources team based on an assessment of their performance Reporting performance records and evaluations to HR and senior management Adheres to Barrel House company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old. Compensation: $15.00 - $18.00 per hour We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things. At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless! If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals. We CARE Culture C - Create a Positive Experience A - Attention to Guest Needs R - Respond Appropriately and Politely E - Exceed Guest Expectations
    $15-18 hourly Auto-Apply 60d+ ago
  • Field Service Account Manager

    Cleanharbors 4.8company rating

    Customer service manager job in Davenport, IA

    Clean Harbors is seeking a Field Services Account Manager in Davenport, IA to join the Environmental Sales team. The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response) at current as well as new customers within an assigned territory. The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. Why work for Clean Harbors? Health and Safety is our #1 priority, and we live it 3-6-5. Competitive salary range of $75,000 to $90,000 + bonus opportunity (depending on experience) Comprehensive health benefits coverage after 30 days of full-time employment. Group 401K with company matching component. Generous paid time off, company paid training and tuition reimbursement. Positive and safe work environments. Opportunities for growth and development for all the stages of your career. 5 years of related B2B Sales (Account Management and Business Development). Previous experience working in Field Services or Industrial Services. Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. Waste Management/Environmental services experience highly preferred. Bachelor's degree in sales or business management is an asset. Exceptional business acumen, value selling and negotiation skills. Exceptional communication skills, teamwork ability, and ability to influence others to produce sustainable relationships. Experience using Salesforce CRM. Ability to travel 30-50% Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at *********************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Clean Harbors is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. *CH #LI-LB Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner Establish new business opportunities at existing and new customers. Collaborate consistently with other sales teams in the company. Meet quarterly and annual revenue objectives. Develop strong, collaborative relationships with local branches. Elevate obstacles with urgency and a bias-to-action. Assist in the collection of invoiced revenue from Customers. Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. Manages and controls Sales expenses. Maintain daily awareness of sales activities and results. Negotiate pricing and contract requirements. Be the established point of contact and problem solver for all assigned accounts and new business opportunities. Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account.
    $41k-54k yearly est. Auto-Apply 2d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Davenport, IA?

The average customer service manager in Davenport, IA earns between $23,000 and $68,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Davenport, IA

$39,000
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