Customer service manager jobs in Dothan, AL - 116 jobs
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Service Manager
Texas Roadhouse 4.4
Customer service manager job in Dothan, AL
At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Texas Roadhouse is looking for a legendary ServiceManager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a ServiceManager your responsibilities would include:
Driving sales, steps of service, and guest satisfaction
In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
Providing or directing all Front of House training
Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
Managing liquor orders and controlling liquor costs
Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
Understanding, managing, and practicing safe food handling procedures
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Monthly Profit-Sharing Program
Quarterly Restricted Stock Units Program
Many opportunities to support your community
Annual holiday bonus
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
$68k-103k yearly est. Auto-Apply 60d+ ago
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Service Manager
Buffalo Wild Wings 4.3
Customer service manager job in Dothan, AL
In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a ServiceManager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed effectively. In other words, you will be key in creating legendary experiences for guests.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office.
Weekly Pay
Bonus Program*
Free Shift Meals & Meal Discounts*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
Preferably, you have 2 years of restaurant or bar management experience.
You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations.
You have a passion for training and developing your team.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
$47k-67k yearly est. Auto-Apply 19d ago
Service Manager
Fairstead ESC
Customer service manager job in Dothan, AL
Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.
Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.
Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships
The ServiceManagermanages and supervises the repair and maintenance of the property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The ServiceManager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair, and ensures that the property's premises and facilities are kept clean and hygienic in alignment with Fairstead's safety policies and standards.
**Sign-on Bonus $2,500: $1250 to be paid out upon onboarding and $1250 to be paid out after 90 days!
RESPONSIBILITIES:
Supervision of other maintenance employees.
Taking a leadership position on special projects.
Perform a variety of skilled maintenance and repair tasks.
Strong knowledge of accident and safety precautions.
Proficient in a specific trade with general maintenance and repair skills.
Work independently on routine projects and receive assistance for more complex projects.
Occasional need to work overtime for special projects or emergencies.
BENEFITS:
Generous employer contribution for Medical Insurance through Meritain Health.
Employer Paid Vision Plans.
Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
12+ paid Holidays.
15 days of PTO.
7 Sick days.
Employer Paid Life Insurance.
Flexible Spending Account.
Nationwide Pet Insurance.
Disability Insurance.
Laser Correction Discount.
Employee Discounts on appliances, apparel, and more.
QUALIFICATIONS:
Three (3) years experience in property maintenance.
Proficient in a specific trade with general maintenance and repair skills.
Knowledge of tools, techniques, and terminology of building and mechanical trades.
Strong knowledge of accident and safety precautions.
Knowledge and experience using a variety of tools and equipment to complete tasks.
Great organization and project management skills.
Able to implement and improve policies and procedures.
Proficient in Microsoft Office Suite.
Being knowledgeable in Yardi Software a plus.
Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.
For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at
*************************************
$48k-82k yearly est. Auto-Apply 13d ago
Service Manager, Residential
Rentokil Initial
Customer service manager job in Dothan, AL
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.
What is this role about?
Our ServiceManagers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.
What does a "Day-in-the-Life" look like?
Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The ServiceManager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:
* Monitoring branch scheduling and ensuring pest tech routes are successfully completed
* Ensuring regulatory compliance and safety standards are met or exceeded
* Responding to customer concerns, including resolving cancellation requests
* Inspecting and evaluating the performance of Pest Technicians
* Monitoring and maintaining inventory levels of pest control products
* Facilitating continual training of local sales and service teams
What do I need to be successful?
* An associate's degree (A four year degree is highly desirable)
* Must possess a valid driver's license from state of residence
* Having 1-2 years of related experience is very helpful, but not required
* Willingness to relocate is highly desirable
* You are able to effectively lead and motivate others
* You have strong communications skills - impersonal, written, presenting
* You are good at problem solving and coming up with practical solutions
* You are able to build rapport easily and establish trust with customers and employees
* You are detailed oriented and understand the importance of safety
* You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
* Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary
Why should I choose Terminix?
In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.
* Comprehensive training and licensure, all paid by the company
* Company vechicle, gas card, cell phone, and laptop
* Highly competitive compensation
* Opportunities for advancement and career growth
* Medical, dental and vision coverage + discounts on Terminix brands
* Short/long-term Disability and Life Insurance
* Paid time off
Disclaimer
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
* 401(k) retirement plan with company-matching contributions
Work-Life Balance
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
$48k-82k yearly est. 60d+ ago
Dining Services Manager
Extendicare Health and Rehab 3.6
Customer service manager job in Dothan, AL
Assist in planning, organizing, developing, and directing the Community's Dietary Department in accordance with current federal, state, and local standards, guidelines, and regulations.
Essential Job Functions
Assist with planning, developing, organizing, implementing, evaluating, and directing dietary programs and activities.
Ensure that Dining Services personnel follow care plan and provide daily dietary services.
Plan and direct menu preparation and provide resident-specific nutritional approaches.
Process diet changes and new diets as received from nursing services or the dietitian.
Provide substitute foods of similar nutritive value for residents who refuse foods served.
Obtain food and beverage preferences upon admission, quarterly and as needed or requested.
Visit residents routinely to evaluate the quality of meals served.
Order and purchase food, equipment, and supplies as necessary within company guidelines.
Maintain adequate and cost-effective inventory.
Maintain current written records and department expenditures (spend down sheets) and keep expenses within budgeted standards.
Interview and select dietary personnel.
Schedule employees' work hours and work assignments and monitor absenteeism/job performance of employees.
Make daily rounds to assure that dietary personnel are performing required duties and to assure that appropriate dietary procedures are being rendered to meet the needs of the facility.
Conduct departmental employee performance evaluations.
Counsel/discipline dietary personnel as necessary, and forward all documentation to the Director of Food and Nutrition Services and Human Resources.
Perform managerial duties such as completing forms, reports, evaluations, etc., as necessary.
Follow company guidelines for quality and quantity of food standards.
Perform other duties and responsibilities as directed including any special projects.
Education and Experience
High school diploma or equivalent required. A minimum of one (1) year foodservice supervisory experience in a hospital, skilled nursing facility, or medical facility is required. Must complete the Serve Safe Program.
Physical Requirements for Essential Job Functions
Must be able to move about consistently throughout the workday.
Must be able to reach, bend, and/or stoop intermittently throughout the workday.
Must be able to push, pull, or move a minimum of 100 pounds utilizing proper body mechanics and assistance
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
Must be able to cope with the mental and emotional stress of the position.
Must be able to walk/stand 75% of the day.
$60k-90k yearly est. 20d ago
Customer Service Manager - State Farm Agent Team Member
Amanda Filipowski-State Farm Agent
Customer service manager job in Ozark, AL
Job DescriptionROLE DESCRIPTION: Hey there! We are looking for a friendly, motivated, and outgoing person to join our State Farm team! If you enjoy helping people, solving problems, and being part of a supportive crew, this could be the perfect fit for you.
What you'll be doing:
Talking with customers (in person, on the phone or by email) to help them with insurance questions and needs.
Quoting and setting up policies for auto, home, life and much more ...
Reaching out to potential customers and following up with leads.
Keeping things organized and making sure every detail is handled.
Working toward personal and team goals (with plenty of support!).
What we're looking for:
Great communicator with a positive attitude
Goal-driven and self-motivated
Detail-oriented (you notice the small stuff!)
Must be willing to get licensed within 2 months of hire (don't worry -- we'll help!)
Big bonus points if you've worked in sales or customerservice before
What you'll get:
Base pay + commission/bonus opportunities (your hard work will pay off!)
Fun team environment with room to grow for the right person
Real career potential with a trusted brand
If you are ready to join a team where your personality and passion matter, apply today and let's talk!
$25k-45k yearly est. 32d ago
Plant Manager
Ecore 3.9
Customer service manager job in Ozark, AL
Schedule: Monday to Friday / 8:00 AM to 5:00 PMSalary Range: $129K to $200K (based on experience) Lead with Purpose and Precision Are you a dynamic manufacturing leader ready to take your career to the next level? We're seeking an experienced Plant Manager to lead our state-of-the-art facility in Ozark, Alabama.
Join our team and drive operational excellence while leading a dedicated workforce of 50+ team members. This role offers an exceptional combination of competitive compensation, growth potential, and the chance to make a significant impact in a forward-thinking manufacturing environment.
What You'll Do:
Provide strategic leadership for all plant operations
Drive continuous improvement initiatives and lean manufacturing practices
Oversee safety, quality, delivery, cost, and inventory performance
Manage P&L responsibility and achieve financial targets
Lead and develop a high-performing team
Partner with executive leadership to achieve company objectives
Ideal Candidate Profile:
Bachelor's degree in Engineering or related field
5+ years of manufacturing experience (rubber processing experience preferred)
7+ years of progressive leadership experience
Strong background in Lean Manufacturing and continuous improvement
Experience with operational financials and P&L management
Track record of driving safety and quality improvements
Excellence in team building and employee development
Physical Requirements:
Ability to work in an industrial environment (heat, dust, noise)
10% travel requirement
$129k-200k yearly 12d ago
Part Time Customer Experience Manager
Michaels Stores 4.3
Customer service manager job in Dothan, AL
Store - DOTHAN, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
* Retail management experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$25k-30k yearly est. Auto-Apply 7d ago
Service Leader
Chipotle Mexican Grill 4.4
Customer service manager job in Dothan, AL
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customerservice. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
WHAT YOU'LL DO
* In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
* Making sure great tasting, high quality food is served
* Helping to resolve food quality issues
* Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
* Helping to resolve customer incidents and working to ensure positive customer experiences
* Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
* Developing and cross training all front of house Crew
* Assisting with Crew performance reviews
* Developing future Service Leaders
* Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
* Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
* Ensuring the proper quantity of supplies are available as needed
WHAT YOU'LL BRING TO THE TABLE
* Be able to understand and articulate Chipotle's Food With Integrity philosophy
* Have knowledge and experience of cash handling policies and procedures
* Have knowledge of Food Safety and health department matters
* Have familiarity with office paperwork
* Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
* Have a high school diploma
* Have restaurant experience
WHAT'S IN IT FOR YOU
* Tuition assistance (100% coverage for select degrees or up to $5,250/year)
* Free food (yes, really FREE)
* Medical, dental, and vision insurance
* Digital Tips
* Paid time off
* Holiday closures
* Competitive compensation
* Opportunities for advancement (80% of managers started as Crew)
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit *****************
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
Job Restaurant Management Job Posting 01/11/2026 Job Number JR-2024-00010239 RefreshID JR-2024-00010239_20251222 StoreID 03955
$27k-43k yearly est. 9d ago
Service Manager, Residential
Terminix 4.3
Customer service manager job in Dothan, AL
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.
What is this role about?
Our ServiceManagers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.
What does a “Day-in-the-Life” look like?
Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The ServiceManager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:
Monitoring branch scheduling and ensuring pest tech routes are successfully completed
Ensuring regulatory compliance and safety standards are met or exceeded
Responding to customer concerns, including resolving cancellation requests
Inspecting and evaluating the performance of Pest Technicians
Monitoring and maintaining inventory levels of pest control products
Facilitating continual training of local sales and service teams
What do I need to be successful?
An associate's degree (A four year degree is highly desirable)
Must possess a valid driver's license from state of residence
Having 1-2 years of related experience is very helpful, but not required
Willingness to relocate is highly desirable
You are able to effectively lead and motivate others
You have strong communications skills - impersonal, written, presenting
You are good at problem solving and coming up with practical solutions
You are able to build rapport easily and establish trust with customers and employees
You are detailed oriented and understand the importance of safety
You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary
Why should I choose Terminix?
In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.
Comprehensive training and licensure, all paid by the company
Company vechicle, gas card, cell phone, and laptop
Highly competitive compensation
Opportunities for advancement and career growth
Medical, dental and vision coverage + discounts on Terminix brands
Short/long-term Disability and Life Insurance
Paid time off
Disclaimer
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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$37k-54k yearly est. Auto-Apply 60d+ ago
Travel Center Assistant Manager
Pilot Company 4.0
Customer service manager job in Dothan, AL
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking an experienced Retail Assistant Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail Assistant Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail Assistant Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail Assistant Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customerservice
Performing P&L analysis
Pay Rates Starting between: $44,100.00 - $63,900.00 / year
Qualifications
As a Retail Assistant Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail Assistant Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
$44.1k-63.9k yearly 21h ago
Travel Center Assistant Manager
Pilot Flying J 4.0
Customer service manager job in Dothan, AL
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking an experienced Retail Assistant Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail Assistant Manager will also be:
* Ensuring that customer expectations are met
* Conducting meetings with subordinate employees
* Maintaining effective vendor relationships
As a Retail Assistant Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail Assistant Manager include:
* Driving sales
* Managing team members
* Tracking inventory
* Providing customerservice
* Performing P&L analysis
Pay Rates Starting between: $44,100.00 - $63,900.00 / year
Qualifications
As a Retail Assistant Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail Assistant Manager include:
* Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
* Previous management proficiency in high volume retail with P&L accountability
* Ability to create and maintain a customer focused culture
Additional Information
* Fuel Discount
* Nation-wide Medical Plan/Dental/Vision
* 401(k)
* Flexible Spending Accounts
* Adoption Assistance
* Tuition Reimbursement
* Flexible Schedule
* Weekly Pay
$44.1k-63.9k yearly 30d ago
Service Manager
Cintas 4.4
Customer service manager job in Marianna, FL
Cintas is seeking a ServiceManager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
**Skills/Qualifications**
Required
+ Valid driver's license
+ High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
Preferred
+ Management experience
+ Experience in industrial sales or customerservice
+ Availability to start within two weeks after offer made/accepted
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
$39k-54k yearly est. 60d+ ago
Dining Services Manager
Noland Health Services 3.3
Customer service manager job in Dothan, AL
Assist in planning, organizing, developing, and directing the Community's Dietary Department in accordance with current federal, state, and local standards, guidelines, and regulations. Essential Job Functions * Assist with planning, developing, organizing, implementing, evaluating, and directing dietary programs and activities.
* Ensure that Dining Services personnel follow care plan and provide daily dietary services.
* Plan and direct menu preparation and provide resident-specific nutritional approaches.
* Process diet changes and new diets as received from nursing services or the dietitian.
* Provide substitute foods of similar nutritive value for residents who refuse foods served.
* Obtain food and beverage preferences upon admission, quarterly and as needed or requested.
* Visit residents routinely to evaluate the quality of meals served.
* Order and purchase food, equipment, and supplies as necessary within company guidelines.
* Maintain adequate and cost-effective inventory.
* Maintain current written records and department expenditures (spend down sheets) and keep expenses within budgeted standards.
* Interview and select dietary personnel.
* Schedule employees' work hours and work assignments and monitor absenteeism/job performance of employees.
* Make daily rounds to assure that dietary personnel are performing required duties and to assure that appropriate dietary procedures are being rendered to meet the needs of the facility.
* Conduct departmental employee performance evaluations.
* Counsel/discipline dietary personnel as necessary, and forward all documentation to the Director of Food and Nutrition Services and Human Resources.
* Perform managerial duties such as completing forms, reports, evaluations, etc., as necessary.
* Follow company guidelines for quality and quantity of food standards.
* Perform other duties and responsibilities as directed including any special projects.
Education and Experience
High school diploma or equivalent required. A minimum of one (1) year foodservice supervisory experience in a hospital, skilled nursing facility, or medical facility is required. Must complete the Serve Safe Program.
Physical Requirements for Essential Job Functions
* Must be able to move about consistently throughout the workday.
* Must be able to reach, bend, and/or stoop intermittently throughout the workday.
* Must be able to push, pull, or move a minimum of 100 pounds utilizing proper body mechanics and assistance
* Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
* Must be able to cope with the mental and emotional stress of the position.
* Must be able to walk/stand 75% of the day.
$56k-68k yearly est. 21d ago
Restaurant Service Manager
Enterprise 4.6
Customer service manager job in Enterprise, AL
Looking for restaurant manager skilled the front of house operations to help company grow. Must be a "go-getter" and live of culture of treating people with courtesy, honesty and respect. Catering experience a plus. Great benefits and opportunity for growth. Must have at least 1 to 4 years of experience depending on position.
Responsibilities: (Including, but not limited to the following)
§ Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
§ Supervise operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.
§ Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
§ Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
§ Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
§ Fill in where needed to ensure quest service standards and efficient operations
§ Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
§ Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs
§ Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants receiving policies and procedures.
§ Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
§ Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
§ Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests.
§ Carry out restaurant marketing, advertising, and promotional activities and campaigns.
§ Perform other duties as assigned by General Manager.
BIG DADDY RESTAURANT GROUP LLC - ENTERPRISE is an EEO employer - M/F/Vets/Disabled BIG DADDY RESTAURANT GROUP LLC - ENTERPRISE is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$54k-70k yearly est. 60d+ ago
Store Manager - Victoria's Secret - Wiregrass Commons - Dothan, AL
Victoria's Secret 4.1
Customer service manager job in Dothan, AL
A Victoria's Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria's Secret. This role reports to the District Manager. Primary Responsibility: The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates
Direct Reports as assigned (based on store volume):
Customer Experience Manager(s), Customer Experience Leads(s), and Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks
Click here for benefit details related to this position.
Minimum Salary: $50,800.00
Maximum Salary: $63,500.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 10+ years of retail leadership experience preferred
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$50.8k-63.5k yearly 15d ago
Truck Services Manager
Travelcenters of America 4.5
Customer service manager job in Marianna, FL
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
Job Summary
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service General Manager is an inspirational leader who oversees the Truck Service Profit Center which includes leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customerservice. This individual coaches their team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner. The General Manager ensures we are returning every traveler to the road better than they came!
In this role, you can expect to:
* Be a servant leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department (i.e. fast and friendly customerservice, good product knowledge, up-beat atmosphere, etc.)
* Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage team members according to company policy
* Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements
* Coach your team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner
* Conduct visual inspections to ensure that all products and services are available
* Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
* Lead all aspects of payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
* Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
What we'd like to see:
* A leader who sets the example when working alongside team members
* High School Diploma (or GED) required; Associate's or bachelor's degree preferred
* 5+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
* Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) - able to achieve positive financial results
* Exhibit excellent verbal and written communication skills
* Ability to effectively present business actions plans and operational reports to management
* Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
* A valid driver's license required
With us, you'll enjoy:
* Competitive salary and annual bonus opportunity
* Medical, dental, vision and life insurance
* 401(k) with a company match
* Paid vacation and holidays
* Tuition reimbursement
* On-site meal discounts
* A wide variety of discounts on technology, travel, food and fuel
* Opportunity for growth and advancement with company paid training
* Relocation Assistance (relocation not required)
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit *************************************************************
Pay Range
$0.00 - 0.00 annually
A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at *******************. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Disclaimer
This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
$31k-39k yearly est. 14d ago
Center Manager
The UPS Store Neenah #2376
Customer service manager job in Enterprise, AL
The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customerservice to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
Schedules work assignments and facilitates weekly or monthly staff meetings
Monitors, evaluates and maximizes customerservice delivery and customer satisfaction
Develops and implements the store marketing program
Manages Center financials and prepares/provides reporting
Manages inventory
Reviews daily employee timesheets and submits for payroll processing
Oversees Center maintenance, including cleanliness, safety, and organization
Performs other duties as assigned
QUALIFICATIONS
Advanced education degree, coursework, or tech school desired
Previous store management experience required, including personnel and financial management experience
P&L experience preferred
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Bona fide management/leadership skills
Willing to accept full accountability for Center operations
$39k-70k yearly est. Auto-Apply 60d+ ago
General Manager(05813) - 2115 E. Main Suite 1
Domino's Franchise
Customer service manager job in Dothan, AL
Our Domino's Pizza Assistant Managers are the backbone of our business! Assistant Managers handle all aspects of running a Domino's Pizza store, including leading their team, setting high standards for customerservice and maintaining exceptional product quality standards.
Paid Training!
We offer a chance for professional growth by requiring all our Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful manager. If you have previous experience, the program allows for self-paced learning and fast tracking to help you advance.
Opportunities!
Our Management Development Program allows only our own store managers to apply for franchising opportunities - which sets us apart from our competition. For many of our General Managers, the ultimate goal is to own their own business. Only individuals who have successfully managed a Domino's Pizza store for at least a year, are eligible to apply for a franchise. Join our team and learn how business ownership may be within your grasp!
Great Pay!
Our assistant managers are paid a a industry competitive salary. In addition, assistant managers are eligible to earn performance based wage increases and sometimes incentives based on the profitability of their stores, as well as the store's overall performance.
Qualified management applicants must be at least 18 years old, have a valid driver's license and a good driving record. Some management experience is a plus. The ability to work in a fast-paced, high volume environment and be able to handle multiple tasks at once is required.
ABOUT THE JOB
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgement, math and the ability to multitask.
You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!
You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great CustomerService, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$43k-77k yearly est. 9d ago
General Manager
Cedartown Foods-Bojangles
Customer service manager job in Dothan, AL
Job Description
Our General Managers are our restaurant leaders and they are directly responsible for the day-to-day operations and success of their restaurant. They have full responsibility for the business including people, operations, and financial metrics. The General Manager leads their team in providing an exceptional guest experience, operating a clean restaurant, delivering operational excellence, growing sales, and driving profitability through training and by providing an unbeatable work culture. The General Manager reports to the District Manager and supports them as required.
The position includes, but is not limited to, the following essential job responsibilities:
GENERAL MANAGER JOB RESPONSIBILITIES:
Talent Management
Recruits, interviews, hires, trains, coaches, and develops successful Assistant Managers, Shift Managers, and Team Members.
Responsible for developing an Assistant Manager that can oversee the restaurant and perform required duties in the General Manager's absence.
Executes brand training program and implements additional training plans as necessary.
Maintains the highest personal and professional appearance and ensures their team does the same.
Delivers an unbeatable work culture that drives engagement, increases retention, and decreases turnover.
Provides praise and recognition to reinforce positive behaviors.
Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements.
Food Safety, Quality, and Quantity
Ensures team is adhering to proper hygiene, handwashing, glove usage, and general food safety standards.
Establishes build to's and maintains production management systems to ensure the restaurant doesn't run out of food to serve.
Leads team to ensure all food is prepared and served to brand recipes and quality standards.
Guest Satisfaction
Trains team to create an extraordinary guest experience and achieve service goals.
Achieves speed of service goals while not compromising quality or service.
Investigates guest feedback, resolves guest concerns, and monitors service trends.
Conducts retraining or coaching based on observations and guest feedback to improve service.
Operational Excellence
Maintains a clean and safe restaurant environment and ensures brand standards are met or exceeded.
Conducts daily or shift pathing and full restaurant evaluations as required to self-assess operations. Provides feedback and coaching to their team.
Identifies operational gaps and addresses them in a timely and effective manner.
Achieves 95+ Health Department ratings and passing brand evaluations by ensuring a properly trained and engaged management team.
Financial Leadership
Reviews financial reports to identify opportunities and works closely with team to drive improvements.
Implements plans to increase traffic counts and average check to grow sales.
Maintains accuracy and integrity of all cash, sales, inventory, and other restaurant data.
Ensures restaurant meets or exceeds profitability targets.
Communication
Stays abreast of brand and company initiatives and requirements and works with team to maintain them.
Cascades information to team through shift huddles, restaurant meetings, and 1:1's. Maintains communication board.
Reports any injuries or incidents immediately to District Manager and other third parties as required.
Communicates with District Manager and participates in company calls and meetings as required.
General Duties and Administration
Responsible for completing or delegating and ensuring the accuracy and completeness of all daily, weekly, and period paperwork including cash and inventory counts, banking, truck orders and deliveries, schedules, and any other duties as required.
Ensures general safety protocols are followed and facility issues are reported promptly.
Implements new marketing campaigns and conducts new product training.
Completes all required duties in a timely and accurate manner.
Maintains all legal and regulatory requirements.
GENERAL MANAGER CORE COMPETENCIES:
Acts with integrity
Sound decision maker
Conflict management skills
Takes initiative; is resourceful, creative, and a problem solver
Highly organized; able to juggle multiple initiatives, plan and prioritize work
Excellent interpersonal and communication skills with the ability to collaborate and build meaningful internal and external relationships to help drive results
Ability to think and work independently and works well as part of a team
Works with a sense of urgency
Passionate about helping people grow personally and professionally
GENERAL MANAGER BENEFITS:
Career Development Opportunities
Competitive Pay
Health, Dental, and Vision Insurance
Life Insurance
Short/Long Term Disability
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Matching 401k Plan
Free Meals
Paid Time Off and Holiday's
Wait periods may apply
GENERAL MANAGER JOB REQUIREMENTS:
At least 18 years of age
Open availability during all hours the restaurant is open and during the pre-opening, post-closing hours
Dependable and able to work a minimum of 50 hours per week
3+ years of Quick Service Restaurant management experience
Proficient in Microsoft Office Suite
Experience managing units with drive thru's preferred
ServSafe Manager certification preferred
High School Diploma preferred
Valid state Driver's License, active automobile insurance with the minimum liability coverage as required by driver's state and local area, and working personal vehicle that can be used to perform management tasks reliably
Physical/Mental ability to:
Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.
Frequently bend, kneel, squat, stand, walk, and twist at waist.
Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.
Occasionally climb and descend ladders.
Remain active, standing for long periods without a break.
Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.
Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.
How much does a customer service manager earn in Dothan, AL?
The average customer service manager in Dothan, AL earns between $27,000 and $85,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Dothan, AL