Post job

Customer service manager jobs in Dubuque, IA

- 89 jobs
All
Customer Service Manager
Service Manager
Service Supervisor
Store Manager
Customer Service Leader
Customer Service Director
Customer Service Supervisor
Assistant Service Manager
Lot Manager
Customer Support Manager
  • Residential Services Supervisor

    Imagine The Possibilities 3.0company rating

    Customer service manager job in Guttenberg, IA

    **Please read the ENTIRE job posting before applying** below, then hit the apply button. is an on-site in office position and will require on-call rotation** **Sign on Bonus Available - Paid out in 3 equal payments after completing 3 months, 6 months, and 9 months of employment** This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, youll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, youll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. What Winning Looks Like: While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to: Create and maintain the team culture, which may include: o Collaborating with Imagines' Recruitment Team to hire the best team members for the job. o Supervise the Direct Support Professional team. o Collaborating with Imagines Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices. o Scheduling your team to work at times that fits the needs of the people we serve. o Being actively present and involved with your team, including performing weekly site visits and following up with team members. o Conducting monthly team meetings focused on immediate needs and team culture. o Providing coaching opportunities for staff. o Agreeing to be placed on-call as required and fill in for the team if there is need. o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons. o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines. o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours. Overseeing resources, which may include: o Monitoring and scheduling vehicle usage for services. o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator. o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator. o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team. o Monitoring medication check-ins. o Monitoring appointment scheduling and follow-up communication for individuals served. o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine. Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry. Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation. Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. Know Were For You: We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to: Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that. Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes. Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered. Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own. Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. xevrcyc Employee Assistance Program: Were there for you through all lifes ups and downs. RequiredPreferredJob Industries Social Services
    $22.6 hourly 2d ago
  • Store Manager

    Dunkin-Baskin Robbins

    Customer service manager job in Belmont, WI

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Are you the right applicant for this opportunity Find out by reading through the role overview below. Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. xevrcyc Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 2d ago
  • Dunkin'/Baskin-Robbins Store Manager

    Dunkin 4.3company rating

    Customer service manager job in Guttenberg, IA

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 2d ago
  • 3rd Shift Customer Service -Peosta

    Kwik Stop 3.5company rating

    Customer service manager job in Peosta, IA

    We are looking for 3rd shift team members to join our Peosta Location! Team members working 3rd shift receive and additional $2 per hour! $15 +$2= $17 per hour! This position comes with a $2.00 per hour bonus in addition to regular per hour wage during the hours of 10:00pm to 6:00AM. Kwik Stop is a locally owned and community focused and is proud to be in your neighborhood. Team Members enjoy variety in their day. From learning the register, offering customer service, maintaining clean facilities, and preparing food, you experience a quick fast paced shift! Team Members in this role love: A fast paced and fun environment Flexibility to work a schedule that works for you! Weekdays and weekend availability too! Ability to work independently and with a team! Part time or Full time hours Perks of joining our team: Working alongside an amazing team Opportunity for growth Don't forget - all team members get coffee with a career ☕- free coffee and soda when you work! Our team members make an impact in the Peosta Community every day. Be a Kwik Care hero starting today! Our application process is quick and easy! You can fill out our fast app online. Or you can stop into our Peosta locations to fill out a quick paper app.
    $27k-37k yearly est. 4d ago
  • Director - Customer Service

    Hirschbach Motor Lines 4.4company rating

    Customer service manager job in Dubuque, IA

    Job DescriptionThe Director of Customer Service oversees the day-to-day functions of the Customer Service Teams. The Director of Customer Service collaborates closely with numerous departments, including operations, sales, and management to ensure exceptional customer experiences. Providing best-in-class experiences to our drivers and customers ultimately increases customer satisfaction, improves compliance metrics, and establishes a foundation for sustained growth with new and existing clients. Duties & Responsibilities Actively coaches and trains current employees to enhance knowledge of key systems including AS400, Netgraph, PCMiler, ORBCOMM etc. Oversees the daily operations of assigned region, accounts, and Customer Service Representatives. Collaborates closely with operations to ensure drivers and driver leaders comply with the policies and procedures of each customer. Ensures appropriate teams have plans of action to improve customer compliance and on time delivery. Develops and implements customer service strategies and initiatives that align with the company's goals and enhance the overall customer experience. Develops and maintains strong relationships with key clients, serving as a primary point of contact for their needs and requirements. Analyzes customer feedback, trends, and metrics to identify areas for improvement and develop action plans to enhance customer satisfaction. Collaborates with the commercial team to identify opportunities based on network needs. Creates a positive environment for drivers, customers, and employees. Other duties as assigned including proactively assisting others in achieving the organization's objectives. Talent Requirements & Skills High school diploma or equivalent, paired with relevant professional experience. Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred. Three to five years of transportation related experience is required. Previous experience leading a team within a supervisor or manager position is preferred. Ability to process information with high levels of accuracy and energy. Computer proficiency and ability to navigate between multiple programs. Demonstrates an "All In To Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment. Powered by JazzHR wNG6dmn59U
    $105k-145k yearly est. 9d ago
  • Customer Support Manager-Mid Market

    Isolved 4.0company rating

    Customer service manager job in Dubuque, IA

    Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll in 2023 Sapient Report Voted top places to work in USA 2023 The isolved Customer Support Manager, you are responsible for maintaining the daily activities, and providing leadership to a team of 8-12 Customer Support Representatives. The Manager will provide day-to-day coaching, guidance and leadership to the Customer Support Staff. The Manager will also assist in developing, deploying and maintaining standard operating procedures to meet the company's mission, vision and values regarding customer support. Core Job Duties Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals Monitors & reviews calls and other correspondence between representatives and customers Manage escalated issues and provide direction Ensures that representatives are informed about changes to company products & services Develop staff by managing performance, setting goals, providing ongoing training and maintaining strong employee relationships. Participates in the interview process with the Senior Customer Support Manager. Minimum Qualifications High School diploma 3-4 years in a high-volume payroll role with customer-facing responsibilities Knowledge of federal and multi-state payroll/benefit laws Strong leadership and interpersonal skills, flexibility, and customer service oriented Strong knowledge of computer software applications (i.e. Microsoft Outlook, Explorer, Word, Excel, and Power Point) Typically requires a Bachelor's degree and a minimum of 2-3 years of direct experience, with 1+ year of management experience. About isolved isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes - HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 7 million employees and 177,000 employers across all 50 states - who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud™, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers. EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Visit ************************** for more information regarding our incredible culture and focus on our employee experience. Visit ************************* for a comprehensive list of our employee total rewards offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above. #LI-Remote
    $81k-117k yearly est. 58d ago
  • Service Manager

    Hy-Vee 4.4company rating

    Customer service manager job in Dubuque, IA

    Additional Considerations (if any): Night & Weekend Shifts Required * At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies: * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. * Makes an effort to learn customers' names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Performs as a leader and role model and maintains positive employee relations. * Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. * Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. * Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. * Ensures proper customer service throughout the store and addresses specific customer issues. * Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. * Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. * Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. * Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) * Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. * Trains workers in store policies, department procedures, and job duties. * Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. * Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. * Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. * Explains store services to potential personal and business account customers to generate additional business for the store. * Understands the basics of store accounting. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. Secondary Duties and Responsibilities: * Determines the motivational needs of employees and provides the appropriate environment. * Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). * Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. * Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). * Handles cash registers. * Recommends cost reduction programs. * Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. * Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: * Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. * Ability to do arithmetic calculations involving fractions, decimals, and percentages. * Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. Education and Experience: * High School or equivalent experience. * Two years or more of similar or related work experience preferred. Supervisory Responsibilities (Direct Reports): * Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. * Selects new employees and acts on employee problems. * Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements: * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. * Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.
    $33k-45k yearly est. Auto-Apply 10d ago
  • CUSTOMER SERVICE LEAD - DUBUQUE, IA

    Canteen 4.4company rating

    Customer service manager job in Dubuque, IA

    Job Description Salary: $52,000 - $54,000 / year Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen. Summary Canteen is redefining the workplace food experience through innovative technology, exceptional service, and a rapidly growing network of markets, cafés, and vending solutions. As we continue to expand, we're looking for an adaptable, people-focused Customer Service Lead who thrives in a fast-paced environment and is passionate about elevating client relationships and field operations. If you're a strong leader, a natural relationship-builder, and someone who gets energized by solving challenges on the go, this role is an excellent opportunity to grow your career with an industry leader. What You'll Do Lead and Develop Teams • Manage, motivate, and support a team of route drivers to ensure high performance and exceptional service. • Step in to run routes as needed, providing hands-on support that keeps operations running smoothly. Strengthening Client Partnerships • Build lasting, trust-based relationships with clients across your territory. • Conduct regular site visits, address needs proactively, and ensure each account receives the service excellence Canteen is known for. Elevate Operational Excellence • Oversee daily service routes to ensure accurate deliveries, quality merchandising, and proper product rotation. • Maintain inventory levels, resolve on-site issues, and ensure all locations meet brand standards and food safety requirements. • Review compliance and audit reports, implement corrective actions, and drive continuous improvement. Support Growth and Innovation • Identify opportunities for upselling, product expansion, and increased account profitability. • Collaborate with local leadership to develop strategic sales plans and support branch openings. • Introduce new products, improve pricing strategies, and enhance the overall customer experience at the point of sale. What We're Looking For • 2 - 4+ years of experience in route management, retail management, account management, food & beverage management or food distribution. • Proven ability to lead and develop field teams. • Excellent communication and relationship-building skills. • Strong problem-solving abilities and comfort working independently. • Experience with performance evaluations, operational audits, and compliance initiatives. • A valid driver's license and clean driving record; ability to lift/push/pull up to 50 lbs. • Willingness to perform route duties when needed. Why Join Canteen? • Be part of a fast-growing, industry-leading company backed by Compass Group. • Work in a dynamic field environment with autonomy and the ability to truly influence outcomes. • Enjoy robust career development opportunities through a global organization. • Competitive pay, benefits, and long-term growth potential. Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. **************************************************************************************** Req ID: 1485349 Canteen Leticia Pinon
    $52k-54k yearly 12d ago
  • CUSTOMER SERVICE LEAD - DUBUQUE, IA

    Compass Group USA Inc. 4.2company rating

    Customer service manager job in Dubuque, IA

    Canteen Salary: $52,000 - $54,000 / year Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen. Summary Canteen is redefining the workplace food experience through innovative technology, exceptional service, and a rapidly growing network of markets, cafés, and vending solutions. As we continue to expand, we're looking for an adaptable, people-focused Customer Service Lead who thrives in a fast-paced environment and is passionate about elevating client relationships and field operations. If you're a strong leader, a natural relationship-builder, and someone who gets energized by solving challenges on the go, this role is an excellent opportunity to grow your career with an industry leader. What You'll Do Lead and Develop Teams * Manage, motivate, and support a team of route drivers to ensure high performance and exceptional service. * Step in to run routes as needed, providing hands-on support that keeps operations running smoothly. Strengthening Client Partnerships * Build lasting, trust-based relationships with clients across your territory. * Conduct regular site visits, address needs proactively, and ensure each account receives the service excellence Canteen is known for. Elevate Operational Excellence * Oversee daily service routes to ensure accurate deliveries, quality merchandising, and proper product rotation. * Maintain inventory levels, resolve on-site issues, and ensure all locations meet brand standards and food safety requirements. * Review compliance and audit reports, implement corrective actions, and drive continuous improvement. Support Growth and Innovation * Identify opportunities for upselling, product expansion, and increased account profitability. * Collaborate with local leadership to develop strategic sales plans and support branch openings. * Introduce new products, improve pricing strategies, and enhance the overall customer experience at the point of sale. What We're Looking For * 2 - 4+ years of experience in route management, retail management, account management, food & beverage management or food distribution. * Proven ability to lead and develop field teams. * Excellent communication and relationship-building skills. * Strong problem-solving abilities and comfort working independently. * Experience with performance evaluations, operational audits, and compliance initiatives. * A valid driver's license and clean driving record; ability to lift/push/pull up to 50 lbs. * Willingness to perform route duties when needed. Why Join Canteen? * Be part of a fast-growing, industry-leading company backed by Compass Group. * Work in a dynamic field environment with autonomy and the ability to truly influence outcomes. * Enjoy robust career development opportunities through a global organization. * Competitive pay, benefits, and long-term growth potential. Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) * Paid Parental Leave * Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. **************************************************************************************** Req ID: 1485349 Canteen Leticia Pinon
    $52k-54k yearly 12d ago
  • Director - Customer Service

    John Christner Trucking 4.5company rating

    Customer service manager job in Dubuque, IA

    The Director of Customer Service oversees the day-to-day functions of the Customer Service Teams. The Director of Customer Service collaborates closely with numerous departments, including operations, sales, and management to ensure exceptional customer experiences. Providing best-in-class experiences to our drivers and customers ultimately increases customer satisfaction, improves compliance metrics, and establishes a foundation for sustained growth with new and existing clients. Duties & Responsibilities * Actively coaches and trains current employees to enhance knowledge of key systems including AS400, Netgraph, PCMiler, ORBCOMM etc. * Oversees the daily operations of assigned region, accounts, and Customer Service Representatives. * Collaborates closely with operations to ensure drivers and driver leaders comply with the policies and procedures of each customer. * Ensures appropriate teams have plans of action to improve customer compliance and on time delivery. * Develops and implements customer service strategies and initiatives that align with the company's goals and enhance the overall customer experience. * Develops and maintains strong relationships with key clients, serving as a primary point of contact for their needs and requirements. * Analyzes customer feedback, trends, and metrics to identify areas for improvement and develop action plans to enhance customer satisfaction. * Collaborates with the commercial team to identify opportunities based on network needs. * Creates a positive environment for drivers, customers, and employees. * Other duties as assigned including proactively assisting others in achieving the organization's objectives. Talent Requirements & Skills * High school diploma or equivalent, paired with relevant professional experience. * Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred. * Three to five years of transportation related experience is required. * Previous experience leading a team within a supervisor or manager position is preferred. * Ability to process information with high levels of accuracy and energy. * Computer proficiency and ability to navigate between multiple programs. * Demonstrates an "All In To Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.
    $87k-125k yearly est. 39d ago
  • Full-Time Customer Service Supervisor

    Kohl's Corp 4.4company rating

    Customer service manager job in Dubuque, IA

    About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do * Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals * Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines * Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards * Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices * Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: * Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture * Exercising good judgment; taking appropriate partners as needed * Modeling, guiding and providing direction to associates * Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues * Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing * Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention * Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty * Use key performance indicators (KPIs) to make informed business decisions that drive overall store results * Accomplishing multiple tasks within established timeframes * Training, monitoring and reinforcing company policies, procedures, standards and guidelines * Maintaining adherence to company safety policies for the safety of all associates and customers * Key holder responsibilities include opening and closing store processes, and providing direction to associates * Other responsibilities as assigned What Skills You Have Required * Must be at least 18 years of age or older * Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals * Strong verbal/written communication and interpersonal skills * Flexible availability, including days, nights, weekends, and holidays Preferred * 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. * Ability to perform the accountabilities listed in the "What You'll Do" Section. * Ability to satisfactorily complete company training programs. * Ability to comply with dress code requirements. * Basic math and reading skills, legible handwriting, and basic computer operation. * Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. * Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. * Perform work in accordance with the Physical Requirements section. Physical Requirements * Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. * Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. * Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). * Ability to visually verify information and locate and inspect merchandise. * Ability to comply with health and safety standards. Pay Starts At: $19.50
    $19.5 hourly Auto-Apply 4d ago
  • Assistant Services Manager

    Barrel House 4.0company rating

    Customer service manager job in Dubuque, IA

    Job DescriptionBenefits: Opportunity for advancement The FOH Assistant Service Manager is responsible for training, directing, and assisting primarily Front Of House staff and for the overall operation of the restaurant under direct supervision of the general manager and AGM. All Managers should be willing to be cross-trained for a variety of positions and roles throughout the restaurant. Opportunities for advancement including relocation to new stores within our growing company and Franchise locations. Benefits & Perks: Health Insurance (Medical, Dental, & Vision) 401k Match Retirement Plan Paid Time Off Leave Program Employee Meal Discount Program Company Overview: At Barrel House, the foundation of any position is our We CARE Culture. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members. Core Responsibilities: Communicates with the general manager/AGM regarding all issues that happen on a shift. Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example. Ensures steps of service and service standards are being met. Ensures bar standards are being met. Responsible for taking FOH inventory and forwarding to the GM for review. Responsible for completing a liquor order and forwarding to the GM for review. Responsible for training and implementing roll-out specials to all FOH team members. Responsible for the Expedite role (Expo). Runs orders to the guest's table. Manages FOH staff and ensures checklist duties are complete. Supervises and coordinates activities of bartending staff engaged in cocktail preparation. Backs up all FOH personnel as needed. Responsible for delegating responsibilities to team members. Ensures menu items are prepared properly. Delivers quality guest service and monitors the level of service throughout the restaurant. Adheres to company standards, including personal hygiene and appearance. Adheres to health and safety standards when handling food. Qualifications: Previous managerial or supervisory experience in a high-volume restaurant. Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS). Be able to work in a standing position for extended periods of time. Be able to reach, bend, stoop, and frequently lift up to 50 pounds. Must be able to reliably commute to on-site location. Must be authorized to work in the United States. Must be over the age of 18 years old.
    $26k-32k yearly est. 4d ago
  • Service Manager

    Martin Equipment 3.2company rating

    Customer service manager job in Dubuque, IA

    Job Details IA Dubuque - Dubuque, IA DayDescription Join the Martin Equipment Family! Martin Equipment is a proud John Deere construction equipment dealership. We have an immediate opening for a full-time Service Manager at our Dubuque, Iowa location. Schedule: Monday-Friday, 7:00 AM to 5:00 PM, with occasional Saturday mornings as needed. Why Join Us? At Martin Equipment, we believe our people are our greatest asset. When you join our team, you'll enjoy: Stability & Growth: Work for a trusted John Deere dealership with a strong reputation in the industry. Comprehensive Benefits: 100% company-paid health insurance for you and your family, life insurance, and a 401(k) with company match. Work-Life Balance: Regular weekday hours with limited weekend requirements. Supportive Culture: A family-oriented environment where your contributions make a real impact. Career Development: Opportunities to learn, grow, and advance within a respected organization. Position Summary The Service Manager oversees all activities within the Service Department, including scheduling and supervising repairs, servicing rental and customer equipment, and ensuring compliance with safety regulations. This role also manages customer concerns, warranty claims, and the maintenance of company vehicles. Key Responsibilities Supervise and schedule department staff to meet repair and maintenance needs. Manage repairs and maintenance for customer and company-owned equipment. Maintain accurate service records. Ensure compliance with company, government, and vendor safety standards. Collaborate with equipment vendors to stay current on maintenance requirements. Address customer complaints regarding equipment condition and performance. Provide safety training to shop staff. Report damaged equipment for customer billing. Complete and submit paperwork for warranty claims and new equipment. Certify company vehicles and trailers meet D.O.T. requirements. Perform other duties as assigned. Qualifications High school diploma or equivalent. 7-10 years of experience in mechanical and electrical equipment repair and maintenance. Strong knowledge of equipment utilization and safety requirements. Scheduling and supervisory experience required. Physical Requirements Ability to sit for extended periods. Occasional climbing, bending, stooping, and lifting up to 50 lbs. Operation of a computer and standard office equipment. Adequate vision and hearing for equipment inspection and communication. Personal Protective Equipment Martin Equipment provides all required PPE, including protective glasses, gloves, and boots. Work Environment Exposure to petroleum solvents, paints, fumes, and extreme temperatures (20%). Operation of mechanical equipment. Compensation & Benefits Competitive pay based on experience. Background check (including MVR) and pre-employment drug screen required. Benefits eligibility begins the first of the month after 60 days of employment: 100% company-paid health insurance for employee and family. $40,000 company-paid life insurance and AD&D. Optional employee-paid dental, vision, disability, voluntary life insurance, and flexible spending account. 401(k) with company match up to 4%. Paid holidays and vacation. Martin Equipment is an Equal Opportunity Employer. Job Type: Full-time
    $45k-70k yearly est. 23d ago
  • Service Manager

    Bridgestone Corporation 4.7company rating

    Customer service manager job in Dubuque, IA

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Position Summary Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. $2,000 sign-on bonus (for first-time hires) Pay Range: $18.00 - $27.00 Responsibilities * Assign and schedule work duties to auto service staff according to individual skill level. * Serve all automotive service needs of customers. * Oversee the hiring and training of an effective auto service team. * Ensure high teammate retention. * Maintain compliance with quality standards. * Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. * Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. * Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. * Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. * Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications * High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to manage inventory, scheduling, equipment maintenance, etc. * Capacity to lead and coach others. * Teammate and customer/communication skills. * Ability to recruit and select technicians successfully according to store requirements. * Willingness to continue education and remain current in automotive repair issues. * Must have valid automotive driver's license at all times in order to test drive customer's vehicles. PREFERRED QUALIFICATIONS * 2 year degree or equivalent. OUR CREW KNOWS BENEFITS * Medical, Dental and Vision - Starting day 1 for all our teammates * Paid vacation and holidays * On-the-job training and company-funded ASE certifications * Flexible work schedule * 401(k) match * On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU * Professional Development: No matter where you're at in your career, we've got the resources to help you level up. * Community Involvement: We pride ourselves on working with our local communities and giving back where we can. * Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
    $18-27 hourly 4d ago
  • Service Manager

    Dollar Fresh Market

    Customer service manager job in Dyersville, IA

    Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Performs as a leader and role model and maintains positive employee relations. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager Positions that Report to you: All positions except those listed above or designated by the District Store Director or Store Manager Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner in all areas of the store. Assists customers by: (examples include). escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. Key holder with opening and closing responsibilities. Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties. Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels. Assisting customers with their orders at the self-checkout lanes. Processes refunds for customers and department approved refunds. Monitors self-checkout registers and service counter. Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager. Labels all product containers in the backroom and in storage areas with date store received them. Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging. Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts. Sells and redeems lottery. Processes rental transactions for Rug Doctors. Ensures proper customer service throughout the store and addresses specific customer issues. Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Secondary Duties and Responsibilities: Stays current with market trends and information (i.e.; competition, new products, and equipment, merchandising techniques). Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. Performs other job related duties, assists in other areas of the store and works on special projects as needed. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to guide people to provide basic direction, follow technical manuals and have increased contact with people. Education and Experience: High School or equivalent experience. Two years or more of similar or related work experience preferred. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Join our team
    $44k-73k yearly est. Auto-Apply 4d ago
  • Disability Services Manager

    University of Wisconsin Oshkosh 3.6company rating

    Customer service manager job in Platteville, WI

    Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Disability Services Manager Job Category: Academic Staff Employment Type: Regular Job Profile: Disability Services Manager Position Summary: The Disability Access Center (DAC) at the University of Wisconsin-Platteville is seeking applications for a full-time Disability Services Manager to oversee the day-to-day operations of the DAC, including the Testing Center. This role provides leadership, planning, and supervision, directing and implementing reasonable accommodations and support services for students with disabilities in compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. The manager also supervises staff, coordinates programs, and ensures equal access to academic and professional advancement opportunities for all students with disabilities. This is a full-time, benefit and paid leave eligible position. The starting salary for this position is $65,000, commensurate with qualifications and experience. Key Job Responsibilities: * Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees. * Monitors the unit budget, approves expenditures, and track expenses. * Develops, implements, executes, and evaluates unit objectives to support the growth of the program. * Develops and updates University policies related to students with disabilities with respect to changes in disability laws and DOJ or OCR rulings. * Provide quality services to individuals with disabilities. Conduct intakes and maintains confidential records. Provide accessibility related support services and specialized academic pre-advising to a large caseload of diverse students who have documented disabilities - from preadmission through graduation. * Investigate, propose, and purchase computer assisted learning equipment and other adaptive technology to meet the needs of students with disabilities. * Responsible for managing the data information system. * Develop and conduct workshops and trainings relevant to students with disabilities such as assistive technology training, study tools and adaptive aids, self-advocacy, Access Services, etc. * Provide advocacy, consultation, and negotiation with faculty, administrators and other members of the University with regard to accommodations. * Assist students in the transition from high school supports to college appropriate supports by providing learning strategies including time management, organization, self-advocacy, and resiliency skill building. * Follow up with prospective students and parents/guardians who express interest in requesting accommodations. * Fosters appropriate working relationships across campus. Required Qualifications: * Bachelor's degree from an accredited university. * 3-5 years' experience working with students and disability accommodations. * Extensive knowledge of disability laws and policies. * Extensive knowledge of reasonable accommodations, as well as accommodation practices. * Experience supervising professional and student staff. * Strong organizational, communication, and advocacy skills. * Experience managing confidential student records and using assistive technology. Why it is great to be a Pioneer: The University of Wisconsin-Platteville, founded in 1866, offers associate, baccalaureate, and master's degree programs in a broad spectrum of disciplines including: science, technology, engineering, and mathematics; criminal justice; education; business; agriculture; and liberal arts. The Platteville campus is located in Southwest Wisconsin's largest community, which has a rich history rooted in mining -particularly lead mining -dating back to the early 19th century. The region offers excellent school systems, high-quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville serves as a cultural and educational center for the Tri-State region of Illinois, Iowa, and Wisconsin. Application deadline: To ensure full consideration, applications must be received by December 15, 2025. Applications will be accepted until the position has been filled. The following documents are required for applicant consideration: * Letter of application addressing all required qualifications. * A current resume. Legal Notices and Important Information: Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request, the University will provide reasonable accommodations for religious observances and practices. The University is committed to a program of affirmative action for women, racial minorities, persons with disabilities, disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program, university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources. Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination, an environment that fosters mutual respect, recognizes the dignity and worth of all people, and promotes to the fullest, equal employment opportunity through affirmative action. In compliance with the Clery Act of 1998, the University of Wisconsin-Platteville Annual Security & Annual Fire Safety Report is available for review. Call the UW-Platteville Campus Police Office at ************ for a paper copy of the annual report. The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7). UW is an Equal Opportunity Employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. Required Postings: Labor Law Poster - English Labor Law Poster - Spanish Families First Coronavirus Response Act Update
    $65k yearly Auto-Apply 7d ago
  • Assistant Service Manager

    Kunes Auto

    Customer service manager job in Platteville, WI

    Full-time Description Group: Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first! Job Summary: Kunes Auto Group is seeking a skilled and customer-oriented Assistant Service Manager to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You'll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way. Key Responsibilities: Greet customers warmly, assess their vehicle concerns, and record their needs. Recommend maintenance and repair services based on manufacturer specifications and vehicle history. Prepare detailed repair orders, including labor and parts estimates, for customer approval. Communicate with customers about inspection results and recommend necessary corrective actions. Provide updates on repair progress, explain costs, and secure customer authorization for additional work. Advise customers on vehicle care, preventative maintenance, and available services. Schedule service appointments, ensuring a seamless and efficient process. Maintain high customer satisfaction standards by addressing concerns promptly. Coordinate with technicians and ensure vehicles are serviced within the promised timeframe. Implement quality control processes to minimize errors and ensure customer satisfaction. Requirements Qualifications: At least 2 years prior experience in an automotive service preferred but not required. Strong communication and organizational skills with attention to detail. Knowledge of vehicle maintenance and repair processes is a plus. Proficiency with computer systems and service scheduling software. Valid driver's license and clean driving record. What We Offer: Competitive salary and bonus opportunities. Comprehensive benefits package, including health, dental, and vision insurance. 401(k) retirement plan. Paid time off and holiday pay. Employee discounts on vehicles, parts, and services. Ongoing training and development opportunities. A supportive, team-oriented work environment with room for career growth. Daily Pay Program Join the Kunes Auto Group Family! If you're passionate about providing exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today to become part of the Kunes Auto Group team and start your journey toward a rewarding automotive career! Kunes Auto Group is an Equal Opportunity Employer. Salary Description $80,000-$100,000
    $30k-48k yearly est. 36d ago
  • Store Manager - Dunkin'/Baskin-Robbins

    Dunkin 4.3company rating

    Customer service manager job in Bagley, WI

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 2d ago
  • Home & Community Based Services Supervisor

    Imagine The Possibilities 3.0company rating

    Customer service manager job in Guttenberg, IA

    **Please read the ENTIRE job posting before applying** is an on-site in office position and will require on-call rotation** **Sign on Bonus Available - Paid out in 3 equal payments after completing 3 months, 6 months, and 9 months of employment** This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, you'll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If you're passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you'll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. What Winning Looks Like: While it's not a competition, we do recognize that each person wants to ‘win' at life; and you're a central part of someone else's wins - as well as your own! In this role, you'll be responsible to: Create and maintain the team culture, which may include: o Collaborating with Imagines' Recruitment Team to hire the best team members for the job. o Supervise the Direct Support Professional team. o Collaborating with Imagine's Training Team to provide the best possible training for team members, assuring they learn the most updated and efficient practices. o Scheduling your team to work at times that fits the needs of the people we serve. o Being actively present and involved with your team, including performing weekly site visits and following up with team members. o Conducting monthly team meetings focused on immediate needs and team culture. o Providing coaching opportunities for staff. o Agreeing to be placed on-call as required and fill in for the team if there is need. o In this role, you must be available on short notice to fill gaps in the schedule due to absences, personnel changes, or other unexpected reasons. o Compensation for on-call duties will be paid in stipends based on rotation, per department guidelines. o Mileage reimbursement is available when on-call duties require report to work outside of regularly scheduled hours. Overseeing resources, which may include: o Monitoring and scheduling vehicle usage for services. o Monitoring budgets for individuals served are being maintained and followed as outlined in their financial plan by the Representative Payee Coordinator. o Supporting individuals in communication with and fulfilling responsibilities associated with their Representative Payee Coordinator. o Overseeing balances, ledgers, receipts, and special requests forms in collaboration with the Representative Payee Team. o Monitoring medication check-ins. o Monitoring appointment scheduling and follow-up communication for individuals served. o Collaborate with the Strategic Advancement team to promote local community partnerships and promote services offered by Imagine. Demonstrate knowledge, or be willing to learn, and comply with all policies, practices, laws, and rules provided by any governing bodies in the industry. Provide complete, consistent, and accurate documentation of incident reports, investigations, and service documentation. Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. Know We're For You: We know finding the right opportunity can be tricky - that's why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you'll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you'll have access to: Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that. Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes. Generous Paid Time Off (PTO): We all deserve a break now and then - don't feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance - we've got you covered. Pre-Paid Legal Services: Be prepared for the things you just can't be prepared for on your own. Discounted Costco or Sam's Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. Employee Assistance Program: We're there for you through all life's ups and downs. Requirements Functional Experiences, Skills, & Requirements: The ideal candidate will possess the following qualifications and professional experiences: Mission-oriented: We're on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too. An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives. Ability to Communicate Well: We're looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve. Confidence: We're looking for people who know how to balance being bold and being humble. We're looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it's time to follow the leader. Age Requirement: This position requires you to be at least 18 years of age. Driver's License: You'll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel. Reliable Transportation: You'll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage - don't worry, we can answer any questions you might have about this. Education Requirement: Minimum Education Requirement of High School Diploma/GED equivalent. **Work Authorization: Candidates must be able to work in the U.S. without sponsorship** Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment. May require prolonged sitting and working at a computer for up to eight hours. May require frequent bending, stooping, and stretching. May require prolonged standing for up to eight hours. Must wear hearing and eye protection in required areas. Must have ability to see objects/persons at a distance. Must have ability to see close work such as typed or handwritten material. Must have ability to hear conversations in a quiet and a noisy environment.? Must have ability to determine where a sound is coming from. Must have ability to hear differences among bells, buzzers, beeps, horns, etc. Must have ability to communicate through speech. Must have ability to drive and transport for service provision as needed. Must remain awake during working hours, if applicable. Please note this is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc. Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.
    $22.6 hourly 2d ago
  • Sales Lot Manager

    Kunes Auto

    Customer service manager job in Mount Carroll, IL

    Job DescriptionDescription: Join Our Team as a Sales Lot Attendant! Be the Heartbeat of Our Dealership! Are you ready to drive success and be the trailblazer of our dealership's operations? As our Sales Lot Manager, you will play a pivotal role in ensuring our vehicle inventory is meticulously maintained and our lot is a showcase of automotive excellence. Key Responsibilities: Inventory Management Specialist: Accurately track and manage our fleet of vehicles, utilizing your keen attention to detail. Digital Records Coordinator: Maintain precise digital records, ensuring seamless operations. Lot Inventory Auditor: Conduct regular patrols to ensure inventory accuracy and clarity. Inventory Discrepancy Resolver: Identify and rectify any inventory inconsistencies with precision. Supply Chain Coordinator: Distribute materials efficiently to maintain smooth operations. Safety and Security Specialist: Ensure our parking lot is a safe and secure environment, proactively addressing any safety concerns. Vehicle Detailing Specialist: Enhance the appearance of our vehicles with your exceptional cleaning skills. Vehicle Logistics Coordinator: Coordinate and transport vehicles with expertise. Multi-Tasking Pro: Embrace additional challenges as they arise, showcasing your versatility. Essential Skills: Technical Proficiency: Navigate computer systems with ease and proficiency. Document Management Expert: Read and prepare documents with clarity and precision. Interpersonal Communication Specialist: Excel in interpersonal interactions, fostering a positive team environment. Requirements:Qualifications: High school diploma or equivalent required. Ability to lift up to 30 pounds and maintain the energy and agility needed for the role. Additional Requirements: Valid driver's license with a clean driving record. Proficiency in driving both manual and automatic transmission vehicles. Why Join Our Team? Be a Key Player: Contribute significantly to our dealership's success story. Dynamic Work Environment: Experience a fast-paced environment where every day presents new opportunities. Professional Growth: Expand your skills in the exciting world of automotive retail. Valued Contributions: Be part of a team that appreciates your input and supports your growth. Pay = $15.00 - $18.00 per hour based on experience Comprehensive Benefits: Health, dental, and vision insurance. 401(k) retirement plan (no company match). Paid time off and life insurance. Employee discounts on vehicles, parts, and services. Daily Pay - Access your earnings before payday. Are you ready to transform our lot into a showcase of automotive excellence? If you've got the drive, we've got the perfect spot for you on our team. Apply now and let's make automotive history together! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $15-18 hourly 22d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Dubuque, IA?

The average customer service manager in Dubuque, IA earns between $23,000 and $70,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Dubuque, IA

$40,000
Job type you want
Full Time
Part Time
Internship
Temporary